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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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busywaitContributor I

Playing local multi-channel audio (eg LPCM 5.1 .flac files)

I have a Sonos Beam Gen 2 and a TV that support ARC (but not eARC). I no longer have any spare HDMI inputs for my bluray player now that I’ve plugged a Google TV streamer in to the TV. Not really a problem as we stream all movies that we watch now, however, I have some bluray disks with 5.1 channel music that I’d love to be able to listen to through the Beam.Jumping through hoops I’ve extracted the 5.1 sound files from the disk to a 5.1 LPCM .flac file, 48khz/24bits, and I put that on to my home network. The Sonos app can see the file, but when I try to play it I’m told “unsupported format”. So, is there a supported format I can convert the files to that the Beam can play directly?Casting the sound file to the Google TV also doesn’t play the files, although I can play them fine on my computer or phone. (Also using an app called BubbleUPnP on my phone or home network I can convert the files to 2 channel to play, but I want the Beam to be able to mix the 5.1 channels itself)

hapinsacks15Contributor I

Please help me understand how sonos fails so i can mitigate

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network. Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

SerenityNOWContributor I

Using Sonos With A Turntable

ARC + OneSL's +Sub + Turntable?

Hi there - I’m looking to buy one of the turntables, but the website says compatible with “select products” - and I don’t see any of my set-up mentioned. I’d be really grateful if someone could assure me that my set-up (Arc, OneSL’s (as surrounds), Sub) is compatible with any of the Sonos turntables?Many thanks all.

evshulContributor I

speaker layout for this room?

Looking to put ceiling speakers in our kitchen remodel. space is roughly 27’ long by 15’ wide. Can I get away with just two speakers in this room? I was thinking one on the right side in between the island and cabinets, with a second speaker closer to the dining table. Would this be sufficient or do I really need 4 in this space? I do not need sound over the stair area on far left. The kitchen is an open concept and leads into a living room with a vsaulted ceiling. There is a sonos soundbar in that room and I have no plans to add additional speakers in there. I appreciate any input!!

lucasdumbrellContributor I

Connecting TV with arc, subwoofer and era300

Hi, I have a samsung smart TV with Sonos sound bar, Sonos subwoofer and era300. I can only link the soundbar and subwoofer or the subwoofer and era300, not all three at the same time. I click on set up stereo pair and the set cup surrounds options but haven't been able to troubleshoot the issue. Do I require 2 of the era 300 speakers to work as surrounds/stero pairs? I was of the opinion I could have the TV with sound bar and subwoofer beneath it along with a era300 off to the rear side of seating area but perhaps this is not correct? Appreciate any assistance.

DguerreroeContributor I

General feedback and conversation

What is the issue with Pay Pal Pending order

Hello , I’ve made a purchase using Pay Pal , and it appears to be pending , since i’ve read that if its pending Sonos has not taken the money but Pay Pal has charged my credit card.How long does this usually take ?Should i cancel my order and shop elsewhere?Has anyone cancel a pending order ? Time is crucial since they are a gift.thanks for your help

ElitinptyContributor I

adding more to my system

Hello first time here, Sonos user. Happy with what I have. Took a while to set up my system, but now is working fine.my question is if adding an Era300( only 1) would be ok. Or have to be 2 Sonos (Era 300).my system consist of;beam 2, sub 3 gen, 2 Sonos SL, 1 roam.it would make it better??

RadiokefalosContributor I

Using Sonos With A Turntable

Sonos setup mixing turntable & speakers

Greetings everyone!I have a Sonos beam gen 2, mini Sub, 2x Symfonisk speakers connected to a TVI also have a third party turntable with pre amp (pro-ject) and 2x active speakers (Edifier R1280T wired, not BT)Can I connect them all together to stream music from my turntable to the Sonos system? Which hardware do I need to do so?Also can i connect all together when watching movies or there will be a sound delay? Is there any chance of frying a device because of the active speakers?Thanks in advance, greetings from Greece! ✌️

IanHowContributor I

Controllers and Music services

NAS drive connection issue

I have a WD ‘MyCloud NAS drive and am unable to connect to Sonos as I believe I should be able to. I am unable to discern the correct path I can ‘see’ the drive on Plex, but would like access directly through Sonos… Cheers

mcga0045Contributor I

Components and Architectural

AMP and Sonance VP66TL (pair)

Has anyone had any issues with Sonance VP66 TL (thinline) speakers on AMP running at higher volumes. Distortion, popping/cracking sounds. We’ve isolated the speakers (and Sonance provided a new set), wiring and AMP, and all seem to function fine independently, but in combination, the problem persists.Sonance and Sonos both are saying products should work fine together. I have other rooms running AMP with other sonance speakers (same family, just not thinline) with no issues

GeorgekoayContributor I

Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

busywaitContributor I

Playing local multi-channel audio (eg LPCM 5.1 .flac files)

I have a Sonos Beam Gen 2 and a TV that support ARC (but not eARC). I no longer have any spare HDMI inputs for my bluray player now that I’ve plugged a Google TV streamer in to the TV. Not really a problem as we stream all movies that we watch now, however, I have some bluray disks with 5.1 channel music that I’d love to be able to listen to through the Beam.Jumping through hoops I’ve extracted the 5.1 sound files from the disk to a 5.1 LPCM .flac file, 48khz/24bits, and I put that on to my home network. The Sonos app can see the file, but when I try to play it I’m told “unsupported format”. So, is there a supported format I can convert the files to that the Beam can play directly?Casting the sound file to the Google TV also doesn’t play the files, although I can play them fine on my computer or phone. (Also using an app called BubbleUPnP on my phone or home network I can convert the files to 2 channel to play, but I want the Beam to be able to mix the 5.1 channels itself)

hapinsacks15Contributor I

Please help me understand how sonos fails so i can mitigate

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network. Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience you

eurocatContributor I

ARC with strange noise

Hello,I have the problem that my Sonos soundbar suddenly starts humming. This happens when I use it while watching TV. Is there a reason for this or should I assume that it is defective? Thank you!

chomac3129Contributor I

Advanced setups

to connect sonos speaker with ios apps

Yesterday, I lost one symphonics speaker inside my home network. And during to try configuration this speaker, I lost all Sonos Speakers (7). My phone is an iPhone 13 with the last update. This my configAfter many hours and chat with someone on phone and she gave me advice to separate the WiFi frequency off the Internet box, that I did, I were llocked and with no possibility to reinstall the configuration. I should use Android phone and to iinstall the configure. After 3 hours, it's working good a new. But my topic is just to inform the problem with the apps who stay lock with old configure and couldn't install correctly the configuration, because it's search old system and can not arrive to associate speakers. Impossible to erase system and to reinstall a new, even on website. To try to reset on factory, don't change anything. When cut the power of the speakers, the apps search to install it again.After to have the config back, I try a new to reinstall on an ios, but nothing works

Pixeditor1950Contributor I

Add 2nd Sub Mini

Our home theater resides in our Condominium living room. The system includes Beam Gen 2, 2 One Sl surrounds and 1 sun mini.We’ve seen multiple YouTube that recommend having 2 Sub’s and begs the question if the current S2 App can connect a 2nd Sub Mini?We opted away from the much larger Sub Gen 3 given its cost & our shared wall Condominium space.Thank you

SerenityNOWContributor I

Using Sonos With A Turntable

ARC + OneSL's +Sub + Turntable?

Hi there - I’m looking to buy one of the turntables, but the website says compatible with “select products” - and I don’t see any of my set-up mentioned. I’d be really grateful if someone could assure me that my set-up (Arc, OneSL’s (as surrounds), Sub) is compatible with any of the Sonos turntables?Many thanks all.

evshulContributor I

speaker layout for this room?

Looking to put ceiling speakers in our kitchen remodel. space is roughly 27’ long by 15’ wide. Can I get away with just two speakers in this room? I was thinking one on the right side in between the island and cabinets, with a second speaker closer to the dining table. Would this be sufficient or do I really need 4 in this space? I do not need sound over the stair area on far left. The kitchen is an open concept and leads into a living room with a vsaulted ceiling. There is a sonos soundbar in that room and I have no plans to add additional speakers in there. I appreciate any input!!

DavleeContributor III

Portable speakers

Move 2 indicator lights on the front poor intensity

I can’t see the blue or white indicator light during the day either outside or inside. The Move 1 was excellent in this regard. In the dark they are quite visible.Does anyone else have the same issue? I ask in case my indicator lights are faulty. Dave

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