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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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General feedback and conversation

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SteveFL2023Contributor I

sonos arc skipping

I have read the supposed fixes for the incredibly annoying issue with the Sonos Arc sounding going in and out. It seems the only so-called fix is unplugging everything?!!!? Since I did that and it keeps happening again a few weeks or months later am I to just keep unplugging EVERYTHING each time? Is this company serious? There must be a better fix or a class action lawsuit to get them to replace and or fix the issue completely?

wallywrldContributor I

Sonos app crashing on iPhone Six

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network. Only music and book programs on i-6. I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years. Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing. I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13. Any thoughts

MikL.41Contributor I

lecture en continu / continuous playback

Bonjour a tous,J’ai un souci de lecture en continu des morceaux et playlists voir même des radios.Lorsque je demande à Alexa de lire une de mes playlists ou les chansons d’un artiste, il y a que un morceau qui se lance. Si je demande de lire la suivante : Alexa me demande ce que je veux écouter.Avant, je n’avais pas ce problème, les morceaux s’enchainaient et je pouvais avancer ou reculer à la demande dans ma liste en cours de lecture.J’ai supprimé et recréer le compte de sonos. Je n’ai pas trouvé de paramètres pouvant gérer cette lecture en continu.Toutes mes applications sont à jour. Moderator Note: Added Translation by Google- Hello everyone,I have a problem with continuous playback of songs and playlists or even radio stations.When I ask Alexa to play one of my playlists or an artist's songs, only one song plays. If I ask to play the following: Alexa asks me what I want to listen to.Before, I didn't have this problem, the songs followed one another and I could move forward or back

C BarkContributor I

Controllers and Music services

Spotify Playlist within Sonos App

How can I show recently added songs in a Spotify playlist that I created within the Sonos app?

oscarrodrigo_8303Contributor I

stereo setup with recordplayer + 2 sonos Eras 100

I am thinking on buying a audiotechnica LP60 turntable and also a pair of Eras100 speakers so I can play my new records and enjoy a good quality stereo experience. I would like to know what else I need to buy to finish a good setup.Thanks

DogdadHeadliner III

General feedback and conversation

setting up a pair of one SL’s for tv sound

If there’s a Beam , Sub, and A pair of One SLs set up with a tv , can the Ones be removed and then set up as a different room to play the tv sound but not as surrounds? A new cigar shop has these speakers set up and the owner would like to have the Ones play the tv sound but not as surrounds. The Ones are by a different tv then the Beam. Hope this makes sense.

PhilDHContributor I

Very slow transition time from track selection using Apple Music

HI, I have an issue with my personal system and a few clients have the same problem. When listening to a track using apple music from within the sonos app, if I choose a new track while the other track is still playing it takes 10 seconds or more for the song to change. This I feel is too long and mostly irritating. When using spotify or tidal the transition time is a more reasonable 2-4 seconds. When I use apple music natively on my phone the transition is 2 seconds….My system is very simple, 1 x connect using S1 app…...Connect is making use of wireless comms to unif wifi point. Any help or inside info on this issue would be helpful.

ahenryContributor I

bluetooth v. WIFI

With a Roam, can i play a playlist stored in the Sonos app via bluetooth?

wghwg14Contributor I

Portable speakers

Sonos Roam connection issue on low bluetooth volume

When I connect my phone to my sonos roam via bluetooth, I initially don’t get any music from the speaker, although music is playing on the phone. Also when I hit the Play button on the Roam, I can’t pause the music. I still get the “connection successful” sound by the roam and my phone also shows that I am connected. This only happens, when the bluetooth volume is below a certain level (about 2/3 max level). What helps is turning the bluetooth volume to maximum after connecting and once I hear the music turn it back down. At this point I can also control the music with the buttons on the roam such as pause or next song. Is there a certain input thrshold, before the roam acknowledges the connection, and if yes, can I lower it? I use my roam a lot to listen to quiet music in the middle of the night, and it is a real pain to always have to max the volume for a successful connection.

ShapesContributor I

sonos connect glitching

My Sonos connect has been operating without any issue now no matter the audio source, the music is glitching like a scratched cd. I have tried changing my modem channel and the Sonos channel like the wifi interference advise but still no change.

SteveFL2023Contributor I

sonos arc skipping

I have read the supposed fixes for the incredibly annoying issue with the Sonos Arc sounding going in and out. It seems the only so-called fix is unplugging everything?!!!? Since I did that and it keeps happening again a few weeks or months later am I to just keep unplugging EVERYTHING each time? Is this company serious? There must be a better fix or a class action lawsuit to get them to replace and or fix the issue completely?

wallywrldContributor I

Sonos app crashing on iPhone Six

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network. Only music and book programs on i-6. I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years. Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing. I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13. Any thoughts

elliot1956Contributor I

Controllers and Music services

Slow Sonos App on Iphone

I have had very slow response and also missing speakers on the Sonos app on my Iphone. I found a lot of info here on this forum that helped but never fully solved it. Below is a list of things I tried before I was able to solve my issue.Get rid of services that are not used. In my case I had several services and one in particular called TuneIn that once deleted showed improvement. (Thanks to the member that suggested this). Limit your outside playlist to under 500 songs. In my case I had Amazon playlists in excess of 1000 tracks. I split my playlists and made them about 350 tracks so if I want I can add tracks later. I put all my Sonos equipment in a separate SSID with a static IP. Make sure that ONLY Sonos equipment are part of this group. My issue improved greatly by doing this. I noticed if my Iphone was in the Sonos SSID the lag was there. Once I removed my Iphone from the Sonos SSID the lag improved greatly. No more missing speakers!My system has ARC, Subwoofer, and 2 E

PogzContributor I

Problem with ARC since LG WebOS Update

Hi everybody,I have an Arc installed on an LG OLED G2 TV (2022).Everything worked very well, until LG's WebOS update (April 2024).Since then, every time the TV is started, the sound of the Arc is jerky, cut, jerky, freeze etc....The only solution I found is to change the audio settings on the TV.I have to select “TV speakers” as audio output, then 2 seconds later I reselect “HDMI eArc”. It works but I have to do it as soon as I turn on the TV....No response from LG. Has this ever happened to anyone here?Do you have an idea to fix all this?Thanks a lot for your help!

Vil26Contributor I

General feedback and conversation

The replacement process is frustrating.

About a week ago, I sent two speakers for replacement. Only one had a problem with the Wi-Fi, but since I was using them as a stereo pair, the representative told me to send both. They received the first one (the one with the Wi-Fi card issue or something like that) on Wednesday, 4/25, and sent the replacement the same day. I got the notification that they received the second speaker on the same day, 4/25, a few hours later. It's been a week, and they haven't even sent me the shipping number for its replacement. According to their email, I was supposed to receive the replacement 1 to 5 days after they received my speaker. I've contacted them multiple times, and all they tell me is that they've escalated it to the returns area, but that doesn't help me. The first time they escalated it was days ago, and I still haven't received any follow-up email.It's quite frustrating because I've read stories from other people here, and it seems that when this happens with SONOS, it can take months t

MikL.41Contributor I

lecture en continu / continuous playback

Bonjour a tous,J’ai un souci de lecture en continu des morceaux et playlists voir même des radios.Lorsque je demande à Alexa de lire une de mes playlists ou les chansons d’un artiste, il y a que un morceau qui se lance. Si je demande de lire la suivante : Alexa me demande ce que je veux écouter.Avant, je n’avais pas ce problème, les morceaux s’enchainaient et je pouvais avancer ou reculer à la demande dans ma liste en cours de lecture.J’ai supprimé et recréer le compte de sonos. Je n’ai pas trouvé de paramètres pouvant gérer cette lecture en continu.Toutes mes applications sont à jour. Moderator Note: Added Translation by Google- Hello everyone,I have a problem with continuous playback of songs and playlists or even radio stations.When I ask Alexa to play one of my playlists or an artist's songs, only one song plays. If I ask to play the following: Alexa asks me what I want to listen to.Before, I didn't have this problem, the songs followed one another and I could move forward or back

C BarkContributor I

Controllers and Music services

Spotify Playlist within Sonos App

How can I show recently added songs in a Spotify playlist that I created within the Sonos app?

oscarrodrigo_8303Contributor I

stereo setup with recordplayer + 2 sonos Eras 100

I am thinking on buying a audiotechnica LP60 turntable and also a pair of Eras100 speakers so I can play my new records and enjoy a good quality stereo experience. I would like to know what else I need to buy to finish a good setup.Thanks

DogdadHeadliner III

General feedback and conversation

setting up a pair of one SL’s for tv sound

If there’s a Beam , Sub, and A pair of One SLs set up with a tv , can the Ones be removed and then set up as a different room to play the tv sound but not as surrounds? A new cigar shop has these speakers set up and the owner would like to have the Ones play the tv sound but not as surrounds. The Ones are by a different tv then the Beam. Hope this makes sense.

PhilDHContributor I

Very slow transition time from track selection using Apple Music

HI, I have an issue with my personal system and a few clients have the same problem. When listening to a track using apple music from within the sonos app, if I choose a new track while the other track is still playing it takes 10 seconds or more for the song to change. This I feel is too long and mostly irritating. When using spotify or tidal the transition time is a more reasonable 2-4 seconds. When I use apple music natively on my phone the transition is 2 seconds….My system is very simple, 1 x connect using S1 app…...Connect is making use of wireless comms to unif wifi point. Any help or inside info on this issue would be helpful.

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