Disaster App Update 80.xx.xx - May 2024

Absolutely agree, I have dozens of Sonos products over multiple homes and locations and this update has me looking at alternatives. I have tens of thousands of songs that I bought and own and Sonos was the one product that let me listen to them anywhere with ease. The new apps is an abomination - when a company sends out an MVP as a production product users suffer and customers leave. I am not a user of any voice apps and don’t need you to prompt me at every turn to enable them. Please post how to rollback to a fully functional apps as soon as possible.

in addition - that s what i placed on Sonos via Facebook:  

Just seconding what’s being said. This update is a disaster that doesn’t work. Can’t create a queue or play more than one song at a time. I’ve been on the phone with Sonos for an hour and a half and they confirm this. I can’t play anything from only of my playlists on Apple Music and can select one song at a time from Apple Music. this is how Sonos launched the update. I’m ready to replace all my speakers and use a different system.

Yep, Im with you. bought new items today to add to my old ones, now 1/3 of the system is working. Disappointing. No support available, must be having a melt down. Show do we downgrade to S2?

It's no good getting fancy ad types to upgrade your brand image when under the hood is such amazing vulnerability. What the hell happened? I have multiple set ups at the update has screwed with everything. I cannot use my SONOS system ….. same complaints as above. I talked to one small app for Sonos developer and they got no warning of this “upgrade” …. what happened to product marketing? They should not have released an app that was not ready.

I assume there will be som big fancies at SONOS soon.

Very very unhappy SONOS ex loyalist.

Horrible ! It’s a disaster ! I can’t control my music on NAS system, impossible to make lists, impossible to refresh my library, the album icons disappear etc…

An awful experience, is it a nightmare ?

Another very unhappy customer here. Just no way to get the music playing from my nas again. What a total f***up 😤. Sonos, get this fixed asap! 

Moderator Note: Modified in accordance with the Community Code of Conduct.

In full agreement and emailed my thoughts to Patrick Spence, the ceo of Sonos. His email details are readily available on line and I encourage users to contact home to get things changed. 

I totally agree. The new update is a total disaster/mess. I have five different units, and suddenly it’s totally random which of the units playing what music. And sometimes I have to pull the plug out of the socket to stop the music. How is this at all possible from a big company like Sonos. Fortunately using Apple Music and Airplay is functioning, but still!

I have been a users and advocate for Sonos for over ten years.  I looked forward to this update. But my, am I disappointed. Navigation is ponderous and flat out goofy.  Why are there more steps and more cryptic steps to execute functions were done in fewer and less confusing steps. A great example is when you change a station or program I am forced to another screen to then hit a ‘play’ button. Many basic functions are gone. I can’t set the sleep timer.

Please allow us to go back to the old predecessor version or quickly resolve the many defects in the current version.

Why has Sonos management be so quiet about this disaster?

Yes, absolute disaster. My first ever post was motivated by my disbelief and frustration. I have 23 Sonos zones in my house. While some glitches here and there, it was dependable for the most part. The moment I downloaded the app, everything fell apart - even after rebooting modem, every mesh WiFi, and each Sonos product. Music cuts out, unable to play, app takes forever to load…and, yes many features are removed or harder to access in exchange for a too ambitious and less functional experience - to say the least. I’m in too deep with Sonos, but this really makes me want to replace my entire system with a different solution.  At least let us downgrade to the older version, as things get worked out. Terrible. 

Apparently the company was more focused on their earnings call Monday then delivering an app...here is a blurb from their earnings call transcript...

The first is the all new Sonos app. This is our most extensive app redesign and re-architecture yet. Our original app was designed and architected over a decade ago, when Sonos and our customers' needs were very different. We started from the ground up so we can build an app that would deliver our customers a great experience every day, allow us to more easily add new products and categories to it and move faster with new innovations and features going forward. Our new app bring services, content and system controls to one customizable home screen, creating an unprecedented streaming experience.

Best of all, our redesigned app is easier, faster, and better. It once again raises the bar for the home music listening experience and sets up our ability to expand into new categories and experiences. Our app is a proof point of what we have always said. We are the story of software eating audio. Our software truly differentiates our products from everything else on the market and is key to unlocking the opportunity ahead for us. 

Really good point! Should be a way to roll back. Might need to look for an alternative app to control these as it’s unbelievably bad.