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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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Ralph999Contributor I

Connection of Hearing Aids

This may not be directly related to the Sonos product but I am hoping one of the Sonos community has had the same issue and been able to resolve it.I have Oticon Minirite 1 hearing aids that use a streaming device to connect to the optical output on a TV to stream the audio from the TV to the hearing aids via bluetooth.I have an LG G3 TV and a Sonos Beam Gen 2 soundbar.If I connect the Beam Gen 2 via the eArc connection the TV locks out all other audio outputs (bluetooth and Optical). The result is I can’t have my hearing aid streamer and the soundbar connected at the same time.I have contacted LG and everything they recommended I try didn’t work. In the end they advised that this is how eArc works as it is the best audio output so all other outputs are disabled.I have an older LG that has Arc and if it is connected to a soundbar all other outputs still operate.Has anyone had the same experience and found a resolution?ThanksRegardsRalph

CalEndarContributor I

Controllers and Music services

How to set up 2 Sonos Amp in 1 Sonos account to play different music?

Hi everybody,I'm new to Sonos systems and I'm planning to buy 2 Sonos Amps for my store. I want each Amp to play different music (each area will play a different type of music) and control both via PC App (so that someone else can control it for me when I'm not there).How can I set up and control both as mentioned above? Please help, I really appreciate everyone's advice.

SaigoContributor I

Sonos Era 100 not connecting to Sony PS-LX310BT Turntable via bluetooth

I recently bought two sonos era 100 speakers and no matter what I do neither one of them will connect to my sony PS-LX310BT turntable. I’ve had the turntable for awhile now and it has no problem connecting to other bluetooth speakers but they just won’t connect to my era 100 speakers.

SoniceContributor I

Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

coloradoburrContributor I

Components and Architectural

Sonos does not satisfy.

I bought into Sonos, and am starting to regret it. It is slow on my phone, cuts out, and is always updating but not better. So, …. Sonos where are you going? Is this going to be worth the pain in the end? I can get speakers anywhere. Can you tell me why I should keep your stuff?You keep offering free shipping. Shipping really isn’t relevant - that tells me you’ve lost your way. I’ve spent over $1,000. Keep the shipping, make the app work. This isn’t a pair of socks.

JoshSydContributor I

Era 100 with Turntable humming

Hi everyone! I’m finding there are multiple solutions to this issue depending on the set up and turntable. Basically I have set up my Music Hall MMF-1.3 Turntable to my two Era 100 using line in connected to a RCA to AUX and I’m getting a massive humming noise.Changing the source level to the lowest does resolve the issue, however I’m too understand it should be at 10 for a turntable so I don’t think I’m getting the best out of it. The humming also returns on a low level if the volume is too high, I like to listen to my records quite loud.I feel like a grounding cable might help, but I don’t know where I could connect the other end too given the Era 100 doesn’t have anything to connect it to. Things to note:The turntable has a built-in phono pre-amp the tone arm is aluminium each speaker is 0.6m either side of the turntable The turntable also sits under my TV All of the adapters for my entertainment unit sit underneath where my turntable sits connected to a power board I have a feel

kalexContributor I

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

dydyContributor I

Best setup for large room with open space area

I’m looking to create a Sonos sound system for my large open space area: living + dining + kitchen. The main purpose we want to use the system for is listening to music and occasionally movies.The main area where we want the sound to excel is the living area, on the couch, but we also want good sound quality in the dining area. Sound quality in the kitchen I believe is not so important (correct me if I’m wrong) because you have noise when you’re cooking anyway, so just hearing the music is enough.Since we’re not watching movies too often, we think we don’t need a Sonos Arc, but I might be wrong. We’ve been impressed with the sound quality of Era 300, but we’re not sure how to place the speakers for optimal sound quality:We were thinking about mounting 2 Era 300 on the walls on the left and on the right of the dining table, swiveled towards the couch. My main concerns are the angle and the distance which is over 3 meters (10ft). Would placing 2 Era 300 on the TV wall be a good idea? Ot

bjcc54Contributor I

Controllers and Music services

Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”. Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?

RexstricklandContributor I

Connecting Sonos Ray with Denon AVR-S970H 5 ceiling speakers and sub

I just bought a Sonos Ray to compliment a newly purchased Denon AVR-S970H, five in ceiling speakers and a sub woofer. I cannot figure out how to incorporate the newly bought Ray into my existing surround sound set-up. I tried connecting the optical cord to the AVR, but both optical ports on the AVR are input, not output.I am not an audiophile, so I need some help. Both Sonos and Denon CSR’s were not helpful.Can I connect the Ray to the AVR via HEOS or Wi-Fi?Any assistance would be appreciated. Thank you!

Ralph999Contributor I

Connection of Hearing Aids

This may not be directly related to the Sonos product but I am hoping one of the Sonos community has had the same issue and been able to resolve it.I have Oticon Minirite 1 hearing aids that use a streaming device to connect to the optical output on a TV to stream the audio from the TV to the hearing aids via bluetooth.I have an LG G3 TV and a Sonos Beam Gen 2 soundbar.If I connect the Beam Gen 2 via the eArc connection the TV locks out all other audio outputs (bluetooth and Optical). The result is I can’t have my hearing aid streamer and the soundbar connected at the same time.I have contacted LG and everything they recommended I try didn’t work. In the end they advised that this is how eArc works as it is the best audio output so all other outputs are disabled.I have an older LG that has Arc and if it is connected to a soundbar all other outputs still operate.Has anyone had the same experience and found a resolution?ThanksRegardsRalph

CalEndarContributor I

Controllers and Music services

How to set up 2 Sonos Amp in 1 Sonos account to play different music?

Hi everybody,I'm new to Sonos systems and I'm planning to buy 2 Sonos Amps for my store. I want each Amp to play different music (each area will play a different type of music) and control both via PC App (so that someone else can control it for me when I'm not there).How can I set up and control both as mentioned above? Please help, I really appreciate everyone's advice.

AntifonProdigy I

Advanced setups

Setting static IP addresses

[To avoid any confusion: this is about static IP addresses, not reserved IP addresses!]Is it possible to set/unset static IP addresses within Sonos devices?The reason I ask is that I have just been checking in my router to see what internal IP addresses are currently in use, and I find that one of my Sonos devices out of a total of eleven has an IP address which is not within my DHCP range. It’s actually permanently on an IP address that I have (for many years) had statically assigned to another device.What I would like to do is to stop it from using that IP address, and get it to request an IP address via DHCP - in my assigned DHCP range - like the other ten devices do.Note that this device is one of four in my system that are connected via Ethernet to my network.[As above, this is the distinction between static and reserved IP addresses: To set a reserved IP address, you configure your router’s DHCP server to recognise a device’s MAC address and always give it a specific IP address w

SaigoContributor I

Sonos Era 100 not connecting to Sony PS-LX310BT Turntable via bluetooth

I recently bought two sonos era 100 speakers and no matter what I do neither one of them will connect to my sony PS-LX310BT turntable. I’ve had the turntable for awhile now and it has no problem connecting to other bluetooth speakers but they just won’t connect to my era 100 speakers.

SoniceContributor I

Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

coloradoburrContributor I

Components and Architectural

Sonos does not satisfy.

I bought into Sonos, and am starting to regret it. It is slow on my phone, cuts out, and is always updating but not better. So, …. Sonos where are you going? Is this going to be worth the pain in the end? I can get speakers anywhere. Can you tell me why I should keep your stuff?You keep offering free shipping. Shipping really isn’t relevant - that tells me you’ve lost your way. I’ve spent over $1,000. Keep the shipping, make the app work. This isn’t a pair of socks.

JoshSydContributor I

Era 100 with Turntable humming

Hi everyone! I’m finding there are multiple solutions to this issue depending on the set up and turntable. Basically I have set up my Music Hall MMF-1.3 Turntable to my two Era 100 using line in connected to a RCA to AUX and I’m getting a massive humming noise.Changing the source level to the lowest does resolve the issue, however I’m too understand it should be at 10 for a turntable so I don’t think I’m getting the best out of it. The humming also returns on a low level if the volume is too high, I like to listen to my records quite loud.I feel like a grounding cable might help, but I don’t know where I could connect the other end too given the Era 100 doesn’t have anything to connect it to. Things to note:The turntable has a built-in phono pre-amp the tone arm is aluminium each speaker is 0.6m either side of the turntable The turntable also sits under my TV All of the adapters for my entertainment unit sit underneath where my turntable sits connected to a power board I have a feel

kalexContributor I

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

dydyContributor I

Best setup for large room with open space area

I’m looking to create a Sonos sound system for my large open space area: living + dining + kitchen. The main purpose we want to use the system for is listening to music and occasionally movies.The main area where we want the sound to excel is the living area, on the couch, but we also want good sound quality in the dining area. Sound quality in the kitchen I believe is not so important (correct me if I’m wrong) because you have noise when you’re cooking anyway, so just hearing the music is enough.Since we’re not watching movies too often, we think we don’t need a Sonos Arc, but I might be wrong. We’ve been impressed with the sound quality of Era 300, but we’re not sure how to place the speakers for optimal sound quality:We were thinking about mounting 2 Era 300 on the walls on the left and on the right of the dining table, swiveled towards the couch. My main concerns are the angle and the distance which is over 3 meters (10ft). Would placing 2 Era 300 on the TV wall be a good idea? Ot

toddnuhferContributor I

Controllers and Music services

upcoming software update for iOS

Hello, I have read that there is going to be a new iOS software update and I’m curious to know if the update will continue to allow different aged speakers work on the same platform or will we have a scenario like the original Sonos app and now Sonos two, depending on the age of the product will depend what application it will need to run on. I have many many Sonos speakers throughout my three level home and I already have to run 2 apps for all of my speakers and I do not intend to add one more dollar until I am sure I won’t run into this scenario again. Thanks for any update as I did plan to add a few smaller speakers with microphone but if more are to marked obsolete then I am done with sonos. Thanks

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