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  • 20 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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24 Topics

N
ndh9400119Contributor I
asked in Ask a question

Configure Sonos Arc surrounds using In-Ceiling speakers powered by Sonos Connect Gen 1

Yes I know Arc is not compatible with S1 but I’ll explain why I have what I have. I have a total of 6 Sonos Connect Gen 1's, each powering 2 Sonos In-Ceiling Speakers in 6 separate rooms, including the Living Room. When we moved into this home, all that was already hooked up.   The Sonos Connect Gen 1s are of course only compatible with the S1 app   In my living Room, I have a Sonos Arc as my flat screen TV external sound system. The Arc is only compatible with the S2 app. The Arc is currently connected with a Sonos Sub (Gen 3) as the subwoofer. There are currently no speakers configured as surround sound speakers for the Arc. I bought these when I first moved into the house. I am new to Sonos so I didnt know about the S1 / S2 divergence/incompatibility.  The problem: For my Arc, I would like to be able to configure the Sonos In-Ceiling speakers in the Living Room as the surround sound speakers for the Arc for when I am watching movies on my flat screen TV. However because the In-Ce

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N
1 hour ago
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HighlandersfContributor I
asked in Ask a question

Help Needed: Sonos Arc Not Syncing with Orei UHD48-EX230-K HDMI Switcher

Hello everyone,I recently upgraded from an Orei UHDS-202 HDMI switcher to an Orei UHD48-EX230-K, and I'm experiencing issues with syncing my Sonos Arc sound bar with my main LG TV. Previously, the audio setup worked perfectly with the Orei UHDS-202, but now, I can no longer get the Sonos connection to appear on my LG TV. Here’s my current setup:- **Devices Connected**: TV box, Amazon Fire Stick, and PS5, all connected via HDMI.- **Outputs**: Two TVs connected.- **Soundbar**: Sonos Arc, which used to connect through HDMI ARC via the old switcher.With the new Orei UHD48-EX230-K, the sound bar isn’t recognized by my LG TV anymore. I’ve tried checking the HDMI ARC/eARC settings on my TV and ensuring all cables are high-speed and properly connected, but nothing has worked so far.Has anyone faced a similar issue or does anyone have insights on how to resolve this? Is there a specific configuration for the Orei UHD48-EX230-K that supports audio transmission more effectively?Thank you in advan

1
Airgetlam
2 hours ago
M
meld51Contributor I
asked in Ask a question

How do I Switch between Sonos Systems in my House?

I have two Sonos systems in my house, both on the same network. One is called Kitchen and the other is called Dining Room, I can switch between them using the Spotify app but I don't know how to switch between them in the Sonos app. How do I do that?

1
Airgetlam
2 days ago
F
Fabrice49320Contributor I
asked in Ask a question

ray ne fonctionne pas sur TV

Bonjour la communauté, j’ai un système sonos s1 qui fonctionne bien et qui n’est pas compatible avec S2.j’ai acheté une Ray que j’ai branché sur ma TV avec un câble optique qui a fonctionné immédiatement.j’ai eu le malheur de vouloir la synchroniser avec le reste de mon système S1 ; je me suis rendu compte après coup que la ray n’était pas compatible ( uniquement S2)j’ai réinitialisé la ray en espérant tout effacer et la rebrancher sur ma TV et m’en servir que pour le son .depuis elle clignote en vert mais ne fonctionne plus ;pouvez vous m’aider SVP ?j’espère ne pas avoir tout planté    

1
Airgetlam
2 days ago
K
KilljonContributor I
asked in Ask a question

Sonos app

Any idea if the S2 app will receive an update any time soon? Looks a bit dull and stuffed right now

9
controlav
3 days ago
H
HoobinatorContributor I
asked in Ask a question

Sonos Boost trying to connect to Russian host

OK, so I just installed an Ubiquity Unifi network in my home and am blocking traffic to Russia, China and various other places/apps.  Today I noticed my Sonos Boost was trying to connect to 82.142.168.18 which is in Russia.  Obviously it could not connect but concerned that it is doing this.Anybody know why my boost would need to reach out to Russia??  Not very comfortable with the fact that it is attempting to communicate there.fyi I live in the US which is why I ask.IP lookup came up with this info: _____________________________Decimal:1385080850Hostname:82.142.168.18ASN:3216ISP:PJSC VimpelcomServices:None detectedAssignment:Likely Static IPCountry:Russian FederationState/Region:MoskvaCity:Moscow_____________________________Thank you in advance,Jeff

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H
11 months ago
M
Muwu11Contributor I
asked in Ask a question

Flying with a Sonos Beam 2

Hi! I am interested in buying a Sonos Beam 2 abroad in Australia, as it has much better pricing than what's available locally where I am based. But of course the challenge will be getting it home on the plane. Ideally would handcarry this in it's packaging, but I think it's a little too long for carryon dimensions both boxed or unboxed. I think it should be able to fit in checked baggage for sure unboxed, but of course that eats up a lot of space. Has anyone actually tried transporting a Sonos Beam via plane before?

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M
1 year ago
D
David MangenContributor I
asked in Ask a question

Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

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D
1 year ago
Alby57
Alby57Contributor I
asked in Ask a question

Listen to podcasts from Radio Rai

Hello everybodyI would love to listen podcasts from the Italian Radio Rai.Is there anybody who soved this problem?Thank you and have a nice day!

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Alby57
1 year ago
R
RiquiContributor I
asked in Ask a question

A alguien les ha pasado que Sonos por Segunda vez se olvida de poner la factura?

A alguien le ha pasado que Sonos por Segunda vez se olvida de poner la factura? Motivo por el cual aduana devuelve mi compra suscitando ello inconvenientes en mi trabajo ya que lo uso para el café bar. 

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R
1 year ago
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shaun mottersheadTrending Lyricist I
asked in Ask a question

EQ NOT WORKING

EQ not working since 14.14 update on sonos arc 

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S
1 year ago
K
kurtyeagerContributor I
asked in Ask a question

SiriusXM Recent Channels not saving "Deep Tracks"

I listen to Deep Tracks almost daily, but for some reason it does not show up under Recent Channels. Anyone else notice this?

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M
1 year ago
F
Fede B.Contributor I
asked in Ask a question

Surround drivers angle in Arc

Does anyone know what’s the firing angle of the drivers that produce the virtual surrounds in the Arc? (the second and the one before the last one). I can’t get them to impact on the rear wall, so I’m suspecting the room might be too big, making them to impact on the side walls. If there’s a chart for this, it would really come in handy.Thanks for any input!

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F
1 year ago
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surelyHungryContributor I
asked in Ask a question

Could we get clarification on what ports are used for the source and destination from configure your firewall page?

Hi,I’m trying to setup a network firewall with multiple VLANs. I found the page telling us which ports that we need to open up for sonos to work with a firewall in place. Currently the page only tells us what port and protocol (TCP / UDP) that sonos uses.I would like to know the source and destination for the firewall rules. Could we get more clarification in a format that also tells us the reasoning, source, destination, port, and protocol? Possible example below:Music Services Source: Sonos Device Destination: Internet Port 80 and 443 Protocol: TCP Sonos App Control Source: Client (iOS, Android, Mac, etc...) Destination: Sonos Device Port: xxx Protocol: UDP Casting Music: Source: Sonos Device Destination: Client (iOS, Android, Mac, etc...) Port: 30000-65,535 Protocol: TCP  Reference to the page that lists all the ports that sonos uses:https://support.sonos.com/s/article/688?language=en_US

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S
1 year ago
D
dpandlContributor I
asked in Ask a question

Roam Speaker WIGs OUT

Has anyone had a Roam Speaker emit a loud and disturbing sound that couldn’t be stopped unless the speaker is powered down?  It sounded like a giant amplified cicada was hovering above me.  Support had me power down and then up again.  It’s again playing as designed.  I’m told if it happens again, they will replace.  It was a very unpleasant experience.

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D
1 year ago
T
TroyerContributor II
asked in Ask a question

Sirius channel 793

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

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T
2 years ago
L
Legend_mauContributor I
asked in Ask a question

Meraki MS250 - Communication between VLANS - Multicast

Hello everyone.I’m desesperate. I have a switch CORE ms250 (support multicast (IGMP and multicast routing).SONOS device is on VLAN 13I have different devices on VLAN 14, for this example I have mi laptop with SONOS app and wired connected on one port of the MS250 on VLAN 14.  I have enable multicast routing on SVI 13 and SVI 14, and setup the RP (I tested many configuration about the RP, sometimes for VLAN 13 or VLAN 14 but doesn’t work).Unfortunely my SONOS app on VLAN 14 doesn’t detect the SONOS device on vlan13 with all features that Meraki recommends.I have call Meraki TAC and I don’t have any answer about this behavior.Is there anybody that can HELP ME to know the correct configuration to enable communication between SONOS and my device from different VLANS? 

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L
2 years ago
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soundcastContributor I
asked in Ask a question

impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

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S
2 years ago
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whomaContributor I
posted in Ask a question

sonos play 5 gen1 clicking noise

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

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W
2 years ago
J
JCaveContributor I
asked in Ask a question

Can't access my itunes library

I have submitted diagnostics 288056268I can no longer access my iTunes library or shared music folders currently stored on my Mac. Both my Play 1 speakers and the Mac controller are version 13.4.1 - all have been updated today to see if that was the issue. Firewall is set up correctly and it makes no difference whether the firewall is on or off. I tried to update the shared folder but received a 1002 error message. The mac controller has now been updating the music library for over an hour to no avail. Thanks in advance for your help!

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J
2 years ago
K
KtvrepairsContributor I
posted in Ask a question

Sonos Five model S24 secondary power supply voltage

Hi, I'm wondering does anyone have a sonos five s24 they could possibly take a voltage reading for me? or even circuit info which I have found to be a closely guarded secret!I need to know the voltage across the 3x 35v caps in the secondary, that's it.Thanks in advance!

0
K
2 years ago
satbox
satboxContributor I
asked in Ask a question

Sonos beam is greyed in the Home app

Hi,I have the new Sonos Beam gen 2 and added it in the iOS Home app. Is it normal that the speaker is always greyed out in the Home app? All seems to work properly (airplay, Siri).iOS 15.0.1 / latest Sonos beam firmwareThank you. 

0
satbox
2 years ago
Ditte
Ditte
published in Ask a question

Tips for common Sonos problemsself-help

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming service to be operational.Click the link above to find out if

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Ditte
5 years ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

0
Kenneth R
8 years ago
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