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  • 33 Topics
  • 34 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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33 Topics

C
ColonineContributor I
asked in Ask a question

Retour de commande

Bonjour,J'ai effectué un retour car le modèle n'est pas celui que voulait mon conjoint, j'ai eu le bordereau de retour et ai posté le colis dans un point relais comme demandé, je n'ai pas de nouvelle sur le transport du colis. Comment savoir s'il est réceptionné chez Sonos?Merci d'avance 

0
C
57 minutes ago
R
Reeves HouseContributor I
asked in Ask a question

I use to be able stream my playlist from my phone

I use to be able to stream the playlist on my phone through my house system (Amp) and the Sonos app.  Not sure if an update eliminated it or not, but I can not stream the playlist that are on my phone anymore.  Is it just me and I need to do something different / new or has that been eliminated?

2
R
5 hours ago
E
EbbEllisContributor I
asked in Ask a question

Arc not working

Hello, my Sonos Arc has stopped working. There is no central connecting light red/green/white and the microphone light is constantly on (white.) Unplugged, re-booted……nothing at all??Thanks

3
jgatie
12 hours ago
User63453
User63453Avid Contributor I
asked in Ask a question

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

0
User63453
13 hours ago
S
steveathanasContributor I
asked in Ask a question

Sonos App Issues

Is anyone else having an issue yesterday and today? For both my wife and I when we load up the Sonos app on our iPhones (15 pro), the app is extraordinarily slow to show any recent listening history, and if you go to the gear tab, system is greyed out. I tried to attach a screenshot, but it didn’t work for some reason.Then I try to play something from Apple Music, and it just… doesn’t play. We have an Arc + 2 Era 300s and a Sub in one room, another room with a Move 1, and two other rooms with One SLs.So, what does work? I can use the Sonos app on my Windows computer and it works just fine (so far as I can tell) as all speakers can play in sync. I can also ask one of the speakers to do smarthome stuff with Alexa, and that works (lights on/off, etc.) but when I ask it to play music, it says the name of the song I asked for.. but doesn’t play it. Audio out of HDMI on the TV also works.I’ve rebooted my router, restarted both phones… and nothing.Grateful for any suggestions. 

0
S
16 hours ago
D
debpatwinContributor I
asked in Ask a question

Manager Response when call is escalated

Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?

1
Corry P
18 hours ago
V
valeriyContributor I
asked in Ask a question

Can't connect a Bluetooth Sub (Gen 3) to Sonos App

Recently I have purchased Sonos Sub (Gen 3) and my Sonos App can't connect with a Bluetooth  on the initial stage adding a new device in App. Give me to know how can I manage this error? 

1
106rallye
20 hours ago
K
koshiContributor I
asked in Ask a question

Sonos devices dropping out/app disconnecting. All devices answer to ping all the time.

Hi,I have issues with my Sonos products getting disconnected - they show up as disconnected in the app. Sometimes the app fails to detect the Sonos system at all. After rebooting the speakers it runs fine for a day or so until the problems start again. I always thought this might be due to bad wifi because I was living in a small apartment in a big city and there wasn’t much I could do about wireless interference. However, I recently moved into my own house, updated all ethernet and wifi infrastructure - yet I still have these issues. The weird thing is that other devices on the same network run totally fine (streaming Netflix, etc.) and I do get a ping reply from all Sonos speakers all the time - so there are no “real” network disconnects/STP problems, etc. I used to have the same SSID for 2,4Ghz and 5Ghz Wifi, but recently splitted it, giving the 5Ghz a new name. I moved all my speakers into the new Wifi - I can tell from the router that they are connected to the correct SSID and the

8
K
1 day ago
T
TheRamblinManAvid Contributor III
asked in Ask a question

Sonos & Starlink Issues. Sonos told me to replace ALL my speakers

First, thanks again to all the folks that have helped me in the past.  I’m looking to re-group after hours spent trying different things.  I will try to provide all the detail I can and apologies for length.  I built a house about 4 years ago.  The a/v guy I hired introduced me to Sonos and I bought a lot of new equipment.   I have a media cabinet in the first floor where he ran a bunch of wired speakers to different Connect Amps for different locations. I have a Unifi set up with a managed switch in that same closet.  Also in that same closet is a Unifi access point.  In total I have:-7 Connect Amps (6 of them in that same closet; 1 is in a garage feeding some outdoor wired speakers)-2 Playbars-9 Sonos One Speakers-3 Sonos Sub-woofersWe have a house that is about 6k to 6,500 square feet.  Three levels.  Outdoor area we are trying to cover.  We live almost smack dab in the middle of 150 acres.  No one around us, so no outside interference.  Just whatever is in the house/garage. We have

7
controlav
1 day ago
S
Steve251Avid Contributor III
asked in Ask a question

Metadata info. How many channels etc

I am fairly new to multi channel music but enjoying my use of the Sonos Arc and Era 300.As I read other forums I note that some people state that their equipment can tell them how the music is being delivered. For instance 7.1.2, 5,1.0 etc There may be more info as well like modulation etc. It would be nice if I could see this info so I can learn more about what I am listening to Is there a way to obtain this info?I have looked around the Sonos app but not found anything TIA Steve

1
Stanley_4
1 day ago
J
jimbob123Avid Contributor I
asked in Ask a question

Website problem

Hi on the Sonos.com/en-gb site there’s a tab at the top right for product releases, and on that page you can sign up to hear about updates. After entering an email address a message is shown to check inbox to verify. No email is received. its not in junk, or quarantine. And I have access to my Office 365 tenant and I can confirm from Exchange Mail Flow that the email was never sent by Sonos. Not sure where to report this 😀  

4
Stanley_4
1 day ago
L
LoumcgovernContributor I
asked in Ask a question

streaming live sports

How do I add the mlb app to sonos?

4
Airgetlam
1 day ago
M
MiddtownContributor I
asked in Ask a question

App not loading

Having an issue for a couple days now. The app doesn’t load completely. My system works when I choose to play through the Spotify app and my network is working.  I’ve uninstalled and reinstalled the app and signed in and out several times. Same outcome of dead screen.   

1
Airgetlam
1 day ago
I
ItsmejsonContributor III
asked in Ask a question

Sonance 6.1MAG Backyard Speaker Layout

Picked up the Sonance 6.1MAG w/ Sonos amp and looking for assistance on speaker layout around our back patio.I tried to prioritize speaker locations based on primary sitting positions - pergola, sun ledge, fire pit & pool denoted by the orange dots.  This leaves out the area to the right I circled in pink and the back fence line.  Thoughts on current position or changes you would make?   

2
buzz
1 day ago
H
HoobinatorContributor I
asked in Ask a question

Sonos Boost trying to connect to Russian host

OK, so I just installed an Ubiquity Unifi network in my home and am blocking traffic to Russia, China and various other places/apps.  Today I noticed my Sonos Boost was trying to connect to 82.142.168.18 which is in Russia.  Obviously it could not connect but concerned that it is doing this.Anybody know why my boost would need to reach out to Russia??  Not very comfortable with the fact that it is attempting to communicate there.fyi I live in the US which is why I ask.IP lookup came up with this info: _____________________________Decimal:1385080850Hostname:82.142.168.18ASN:3216ISP:PJSC VimpelcomServices:None detectedAssignment:Likely Static IPCountry:Russian FederationState/Region:MoskvaCity:Moscow_____________________________Thank you in advance,Jeff

0
H
11 months ago
M
Muwu11Contributor I
asked in Ask a question

Flying with a Sonos Beam 2

Hi! I am interested in buying a Sonos Beam 2 abroad in Australia, as it has much better pricing than what's available locally where I am based. But of course the challenge will be getting it home on the plane. Ideally would handcarry this in it's packaging, but I think it's a little too long for carryon dimensions both boxed or unboxed. I think it should be able to fit in checked baggage for sure unboxed, but of course that eats up a lot of space. Has anyone actually tried transporting a Sonos Beam via plane before?

0
M
1 year ago
D
David MangenContributor I
asked in Ask a question

Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

0
D
1 year ago
Alby57
Alby57Contributor I
asked in Ask a question

Listen to podcasts from Radio Rai

Hello everybodyI would love to listen podcasts from the Italian Radio Rai.Is there anybody who soved this problem?Thank you and have a nice day!

0
Alby57
1 year ago
R
RiquiContributor I
asked in Ask a question

A alguien les ha pasado que Sonos por Segunda vez se olvida de poner la factura?

A alguien le ha pasado que Sonos por Segunda vez se olvida de poner la factura? Motivo por el cual aduana devuelve mi compra suscitando ello inconvenientes en mi trabajo ya que lo uso para el café bar. 

0
R
1 year ago
S
shaun mottersheadTrending Lyricist I
asked in Ask a question

EQ NOT WORKING

EQ not working since 14.14 update on sonos arc 

0
S
1 year ago
K
kurtyeagerContributor I
asked in Ask a question

SiriusXM Recent Channels not saving "Deep Tracks"

I listen to Deep Tracks almost daily, but for some reason it does not show up under Recent Channels. Anyone else notice this?

0
M
1 year ago
F
Fede B.Contributor I
asked in Ask a question

Surround drivers angle in Arc

Does anyone know what’s the firing angle of the drivers that produce the virtual surrounds in the Arc? (the second and the one before the last one). I can’t get them to impact on the rear wall, so I’m suspecting the room might be too big, making them to impact on the side walls. If there’s a chart for this, it would really come in handy.Thanks for any input!

0
F
1 year ago
S
surelyHungryContributor I
asked in Ask a question

Could we get clarification on what ports are used for the source and destination from configure your firewall page?

Hi,I’m trying to setup a network firewall with multiple VLANs. I found the page telling us which ports that we need to open up for sonos to work with a firewall in place. Currently the page only tells us what port and protocol (TCP / UDP) that sonos uses.I would like to know the source and destination for the firewall rules. Could we get more clarification in a format that also tells us the reasoning, source, destination, port, and protocol? Possible example below:Music Services Source: Sonos Device Destination: Internet Port 80 and 443 Protocol: TCP Sonos App Control Source: Client (iOS, Android, Mac, etc...) Destination: Sonos Device Port: xxx Protocol: UDP Casting Music: Source: Sonos Device Destination: Client (iOS, Android, Mac, etc...) Port: 30000-65,535 Protocol: TCP  Reference to the page that lists all the ports that sonos uses:https://support.sonos.com/s/article/688?language=en_US

0
S
1 year ago
D
dpandlContributor I
asked in Ask a question

Roam Speaker WIGs OUT

Has anyone had a Roam Speaker emit a loud and disturbing sound that couldn’t be stopped unless the speaker is powered down?  It sounded like a giant amplified cicada was hovering above me.  Support had me power down and then up again.  It’s again playing as designed.  I’m told if it happens again, they will replace.  It was a very unpleasant experience.

0
D
1 year ago
T
TroyerContributor II
asked in Ask a question

Sirius channel 793

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

0
T
1 year ago
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