Question

App crashes when trying to add new speaker

P
Userlevel 4
Badge +2

I have a bunch of Sonos speakers already working merrily. I’m trying to add one more era 300. The app recognises the new speaker, connects it to my network, then the app crashes.

I can see the speaker in my system but I can’t use it, and it is asking me to register it. When I do that the app crashes again. I have factory reset the speaker several times. I have removed the Sonos app and reinstalled it. I have tried this from three different iOS devices and the app crashes on all of them.

Sonos support told me to post something on here as they didn’t have a clue.

Can anyone help? 
 

 

8 replies

D

I have the same issue - tried a bunch of times. Are you using the updated app - iam and wondering if thats the issue 

B

Same issue trying to add the One SL. 

Airgetlam

I’d call Sonos Support directly to discuss it.

Bruce
J

Same issue here, on the new app. Can see the product, added to the system, but can’t be used as labelled as unregistered. Trying to “Fix it” crashes the app.

A

Same issue - started on the old app. I was able to add it once, then it kept disconnecting. Tried resetting today in the new app and I get the same problems other describe. App crashes, Fix it does nothing. frustrating. 

G

Using the new app and new amp and sub. Both get stuck with the register fix it.  App must have an issue. 

P
Userlevel 4
Badge +2

See my other post for a workaround for this 

P
Userlevel 4
Badge +2

 

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