Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

21391 Topics

Gwenddoleu
GwenddoleuEnthusiast I
asked in Controllers and Music services

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.

528
K
4 minutes ago
K
KadeContributor I
asked in Controllers and Music services

Have you fired everyone dealing with S2 App

Its beyond me how a company can be so stupid to force users onto an incomplete pile of garbage you celebrate as a new app.The app no longer finds products, doesnt even realise when wireless is off on the phone, cant add to playlists and misses basic functionality that the previous version had. If you have not fired anyone that touched the new app, when will you be doing it?

1
K
1 hour ago
Keith N
Keith NSonos Staff
posted in Controllers and Music services

The New Sonos App and Future Feature Updates

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.  Available now To access these changes, check for updates in the iOS / Android app store to download the latest versio

362
Bumper
1 hour ago
J
JCDATLContributor I
asked in Controllers and Music services

Unable to add to existing, or create new playlists with the recent app update

Spent over an hour waiting on line to talk to customer service rep who was not helpful. He finally came back and said the recent I couldn’t add a playlist or put music onto existing playlists was because, “Sonos is improving its service to accommodate new products.” He also said additional updates will be released to facilitate what I’m trying to do. Huh?!! When does an update eliminate basic features of a product and only roll them back out when the bugs are worked out. Thankfully, I didn’t update the app on my wife’s phone so can still use this function. Truly unbelievable!

3
R
1 hour ago
P
PeshyContributor I
asked in Portable speakers

“ We couldn't link your Sonos Move to your account. Check your Wi-Fi connection and try again later.”

I am trying to connect my Sonos Move (1st gen) to my existing Sonos system. In the app, my Move shows in the system list of devices but it says “Not registered”. So I click on Fix It and follow all the steps. But always get the following messages during setup: ”There was a problem linking your Sonos Move to your account.”“There was a problem adding your Sonos Move to your system. Try again later.““We couldn't link your Sonos Move to your account. Check your Wi-Fi connection and try again later.”“Your Sonos Move has been added. Audio playback will be available once this product is updated and linked to your account.“ And then nothing. It just says contact supportI have done the following: Run the setup process several times  Factory reset the Sonos Move Restarted my phone  Rebooted my WiFi  Deleted and re-installed the appNothing works. The device is connected to the power supply.  Would greatly appreciate some help with this.

10
J
2 hours ago
R
Robbie wasabiContributor I
posted in Controllers and Music services

the new Sonos app

So, I think a lot of people are very upset with the new app it has very little interface or use for a true audiophile! Without the ability to q songs create playlists and use our speakers in the way that was originally designed they are now just overpriced Bluetooth speakers! I could buy 15 speakers link them all together wirelessly for the price of my two roam! Everyone is using a smart phone or device to control these things anyway where have you dropped the ball? It being on your platform!

0
R
2 hours ago
B
BGoverdeContributor I
asked in Controllers and Music services

New App is terrible

Hi,Is there a way to downgrade this poorly thought out new app to the previous version.The new app is not user friendly and does not appear to have a “shuffle” option for my music. I have a NAS with over 12,000 songs and now it appears the sonos app will not provide the ability to shuffle the songs. Either I have to downgrade the app to the previous version or I will have to find another method to play my in house library on the sonos setup.This supposed update is quite obviously inferior to the old one. Certainly won’t purchase anything else from sonos unless this gets rectified. Butch

13
R
2 hours ago
C
Casa NapoleonContributor I
asked in Speakers

Sonos Soeaker error message: Not Registered

My Sonos app just updated which prompted my Sonos Move and Play 1 speakers to update. In the updating process, these two speakers are not connecting to my system with a “Not Registered “ message for both. I cannot reach tech help for assistance. Any guidance to correct this matter? 

0
C
2 hours ago
G
gsclineContributor I
posted in Controllers and Music services

New App Sucks

All the things I used to like about the Sonos listening environment are gone.  Search for an artist, play one song now or add to end of queue.  Seems like all you can do is play an entire album from an artist and not select individual songs.  The thing I always loved about Sonos was that I could sit on my patio and queue up 20 songs and relax.  There seems to be no way to create a playlist on this new app?   I see they’re probably making the app so it relies on the playlists already built in your connected music services.  That’s fine but they better smooth out and advance this new app quickly.   Rating:  F+

0
G
2 hours ago
P
puch27Contributor I
asked in Home theater

Amp wont register on my account

Ive just installed a new Sonos Amp. Ive used the Sonos App on IOS to install it and all works ok. Then the app trys to register the amp on my Sonos account and I get an error saying cant connect try later. I have checked my Sonos account and logged in and updated my address and password all seems ok. Any ideas please. Thanks 

4
J
2 hours ago
T
timlah79Contributor I
asked in What to get

Fully wireless amp and speaker solution running audio from upstairs devices to downstairs

I'm trying to figure out a fully wireless amp and speaker solution. I sent the below to support over 3 months ago and never got a response. I'm hoping someone here can point me in the right direction and what if any devices sonos sells that I would need to make this work. And if they don't offer what I need, what other company's devices should I look into?This is my desired set up. Unsure if it is possible.:I live in a 3 story home. I have a wired turntable with its own phono pre-amp (among other audio devices) which live on the 2nd floor of my home.Taking just the turntable as an example:- I want to be able to listen to that turntable on the 1st floor of my home.- It is not feasible for me to run physical speaker wires from the 2nd floor down to the 1st floor. I also don’t think a Bluetooth signal will pass reliably from the 2nd floor down to the 1st floor (but maybe it would?). If Bluetooth wouldn't work/be reliable, then I'd be looking specifically for a WiFi solution.- In other wor

3
Stanley_4
4 hours ago
H
holsenAvid Contributor I
asked in Controllers and Music services

New Sonos App - ALL My Album Artwork Is Gone

I’ve generally been very complimentary of Sonos and the Eco System.   Have been responsible for dozen of sales to people who have see the system operating in my home  But I gotta ask:“Am I the only one who thinks the new app absolutely sucks”  There’s nothhing intuitive about it.  All my album artwork has disappeared, none of my custom radio URLs work - I could go on an on but this is no upgrade.  Could someone please advise:how to restore all my album artwork (which is still fine on the desktop controller) how to remove all my tune in radio stations (which are all now greyed out) so I can try to re-establish them.    They all still work on the desktop controller.From where I sit, this new app sucks.   If I bought the system like this I would have returned it. 

3
H
5 hours ago
P
ParatitoContributor I
asked in Speakers

Era 300 box dimensions

Could someone tell me the dimensions of ERA 300 box?Thanks in advance!!

1
J
5 hours ago
P
P_SContributor I
asked in Controllers and Music services

Problem starting a radio on LiveOne using ANDROID controller

Since the last app update I can’t start a LiveOne radio from an android controller, I just receive the message ‘Something went wrong’However, I can:play an album from LiveOne from the Android controller start a LiveOne radio from the Windows and IOS controllerI tried to reboot everything, remove the service from the account, remove the app from the device, reboot the device … no success.Also, it looks like the ‘SLEEP TIMER’ was removed in the latest version - or let’s say that I can’t find it anymore.Any suggestion will be greatly appreciated :)  

7
D
5 hours ago
M
mediaplaysContributor I
asked in Advanced setups

Looks like we may lose our networked libraries with next big update? NAS drive?

I could be wrong on this but maybe someone on this list can answer it. You will need to know some basic info on my SONOS system so I posted below..I mostly use my personal music library that is located on a solid state drive via my ethernet wifi connected network. I have a Apple Ethernet-wi-fi router that has an USB input on it. My SS drive with over 39,000 tracks on it (also my Apple itunes AKA Music drive) is connected to that same router. My SONOS components grab my music from that SS drive. With this upcoming software update it sounds like I (anyone with a similar hook up) will lose access to their connected drives??? I will lose of all my own paid for music on that drive. So one questions since I’m not quite a computer nut is… Is the way I have my SS drive connected to the router via USB considered a NAS drive?? Will I lose access to that drive if I do the update? 

54
CronoCX
6 hours ago
D
David WarrenContributor I
asked in Controllers and Music services

unable to add songs in Apple Music to queue with new sonos app

I just updated to the new Sonos app which looks great. I use Apple Music and there’s no way to select an individual song and add it to a queue. The “play next” and “add to end of queue” options are gone. The only option is “replace queue”.  This is a big bug as I use and revise my queue all the time. Will this be addressed in future updates?

14
F
6 hours ago
S
StardogEnthusiast I
posted in Controllers and Music services

Informed Consent

Apparently the executives of Sonos are frat boy so they don't understand the concept of informed consent. A horrible update was forced upon me without my consent. And now the products that I spent thousands of dollars on are no longer worth a dime. When I made a comment on this forum about that situation someone hid my comment in a much larger multi-page thread without my consent. When I made that comment they also added that comment as one of my favorites without my consent so that now I have to go in and figure out a way to take it off of my favorites so that I will stop getting emails every single time someone else posts a comment on a thread that I had nothing to do with. I posted my own. My own comment was moved so that it would get it hidden and I would still receive email after email after email every time someone else makes a comment in someone else's thread that has nothing to do with me. Informed consent is important in private life and public life and professional life. Spen

17
M
6 hours ago
U
UpHillBattleContributor I
asked in Controllers and Music services

Can’t use Roam with new Sonos app

I did the mistake of updating the Sonos app on my iPhone, resulting in losing the ability to play music on my Roam. The Roam shows up in the list of players, but I can’t make it play anything. When trying, the play button shows a spinning circle for a while, then the app states that an error occurred (no shit, Sherlock). Luckily, I haven’t update the app on my iPad, so I can play on the Roam from there.I’ve tried resetting the app, but that didn’t help.Any advise, or do I just wait for the app to get updated?

1
K
8 hours ago
C
ClowContributor I
asked in Controllers and Music services

Awful S2 update

The S2 update is one of the worst music control systems I have ever used! Please make the last version myself and over 200 of my Sonos clients loved and enjoyed available again!!! Thanks Please stop sucking!Thanks

0
C
8 hours ago
C
ColinvZContributor I
asked in Controllers and Music services

Adding speakers and components on older firmware with v80 app

I have been able to add a Sonos Port on a recent firmware version using the new v80 App (iOS). However, a second Port that was on a much older firmware version can simply not be added. I have also been unable to add a Sonos One (also on older firmware) - in this case the speaker is partly added to the system but then the mandatory firmware update fails during the setup process. I have tried this on: (1) Different networks. (2) Wired and wireless. (3) On my existing and a new Sonos account.I tried to downgrade to S1 to attempt updates this way - but the downgrade option has not been developed for v80 App and is not listed on the roadmap (so I assume this will take some time).Has anybody been able to find other workarounds? Sonos customer support is uncontactable due to all the App issues resulting in customer service being overloaded but it also seems that customer service just blames the Wi-Fi network which cannot be the case for me as I tried this on two networks.

1
C
8 hours ago
T
tg1Enthusiast II
asked in Controllers and Music services

Apple Music Lossless on the new app

Not a fan of the new app, but I listened to a playlist on Apple Music this morning. And a saw a Lossless logo on one of the songs. It came and went and hasn’t showed up for other songs, but thought it was interesting.  Is lossless playback coming?  Was it already here and I missed it?  

24
M
8 hours ago
S
stationtostationContributor I
asked in Controllers and Music services

New App: how do I add songs to a playlist currently playing

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

42
B
10 hours ago
B
Bob GutjahrContributor II
asked in Controllers and Music services

When I open a function such s "Settings", the top of the box is above the top of the screen and is not usable.

How do I fix this?

0
B
11 hours ago
S
stein067Enthusiast I
posted in Controllers and Music services

Articles about new app failure?

I am aware of four articles so far about the epic failure of the new Sonos app:https://www.theverge.com/2024/5/14/24156703/sonos-app-redesign-new-ama-complaintshttps://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statementhttps://www.wired.com/story/people-do-not-like-the-new-sonos-app/https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco/?sh=3fc057d656ad Anyone aware of any others? 

14
B
12 hours ago
S
SladestTrending Lyricist I
asked in Advanced setups

SONOS ALARM

I have multiple pre-programmed alarms depending on the day, but since the new application it is now impossible to see which radio station is programmed at a glance. It simply says "station live". Which is of no use to the user!!! ☹️

1
S
15 hours ago
Terms & ConditionsCookie settings