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  • 29 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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29 Topics

J
José 67200Contributor I
asked in Ask a question

Era 300

J'ai TIDALL et depuis début avril j'ai enfin bcp de titres en Dolby Atmos et bon son.Si on achète la Sonos era 300, en ayant TIDALL pouvons-nous avoir accès et lire en Dolby Atmos ces titres favoris sur cette enceinte Sonos era 300 ou dois-je avoir Amazon music ou Apple ? Merci de me répondre s'il vous plaît.Bonne écoute et musique.José 

1
S
17 minutes ago
C
ChezrolezContributor I
asked in Ask a question

Would I be able to use an IR repeater or some other product to control the volume on my am in a different room?

I just bought a new Samsung Frame TV and I have it connected to a Sonos Ray soundbar via an optical audio cable. I also have 2 ceiling speakers in the TV room connected to an amp in my basement tithat I am unable to run a HDMI Arc directly from since it’s on the other side of the house. I was able to connect my Samsung TV remote to the Ray soundbar and can control the volume on that. I read that I wouldn’t be able to control the volume of my ceiling speakers connected to my amp with my TV remote since it’s wireless, but I just successfully did the remote control setup in the sonos app and connected it to my amp that runs the ceiling speakers in my TV room and it does in fact control the volume of the speakers. The only issue is, since I guess it controls it with IR, it only changes the volume on the amp when the remote is pointed directly at it, and since my tv is on the other side of the house, it doesn’t control the volume from the TV room.My question is, is there some sort of produc

1
Airgetlam
58 minutes ago
D
davidgeorge58Contributor I
asked in Ask a question

sonos app crashes

good day , my app on my iphone crashed cant get any music 

2
Stanley_4
7 hours ago
V
valiantjustantContributor I
asked in Ask a question

Connect TV Audio to a zp80 or connect

Can I take an optical audio signal from a new tv and input into sonos zp80

4
Stanley_4
8 hours ago
J
JuankContributor I
asked in Ask a question

Extend connection with Bose speakers/bar

I would like to know how can I aligned the Bose’s bar with the sonos speakears to control d severas spaces in the house this connection could affect the high fidelity quality?

1
Airgetlam
9 hours ago
G
GoldenCometContributor I
asked in Ask a question

System issues

i have 14 devices, only 3 are playing and 3 are not visible on the system 

2
Stanley_4
12 hours ago
N
NgggggggContributor I
asked in Ask a question

delete account

I’m trying to delete a duplicate account so I can change the email on my existing account. Can you do that?

5
N
13 hours ago
M
MiltBContributor I
asked in Ask a question

Setting up two ERA 100s with Sonos ARC and Samsung TV.

Help!  Spent several hours today trying to set up my two new ERA 100 speakers with my existing ARC system and Sub Mini, all playing through a big Samsung TV, with Pandora music in the daytime and evening news and a few streaming or network shows in the evening.  I play Pandora music using the app on the Samsung, but the two ERA speakers would not respond with that approach--zero sound from the ERAs.  The tech support person suggested using the Sonos app to access Pandora.  That works, but that’s not how I want to access Pandora.  Pandora has worked just fine using the Samsung TV remote until I added the ERA speakers.  But it won’t work that way with the ERA speakers.  My tech support person seemed as frustrated as I was.  After nearly two hours working with her, I could see that we were getting nowhere by doing down the same paths over and over-with the same negative results.  I suggested that she get with someone who could solve the problem which she promised to try to do.  So I have

8
106rallye
15 hours ago
C
ChezrolezContributor I
asked in Ask a question

How to control ceiling speakers connected to amp with samsung tv remote.

Here is my scenario which i need to explain to hopefully have someone understand my issue and help with my a solution.  So my home is setup with ceiling speakers in every room with their own dedicated amp. The amps are all set up in my basement far away from my tv. I just bought a new Samsung frame tv and wanted to connect the tv to the ceiling speakers in the living room that it’s in, but i don’t have the option to run an hdmi from the living room to the amp in my basement. So what i did was buy a Sonos Ray speaker, connected that to my Samsung frame tv via an optical digital audio cable, and then i was able to add the Ray speaker to my Sonos system via its WiFi and was then able to link the ceiling speakers in my living room with the Ray speaker. So now I’m able to play my tv volume through both the Ray speaker and the ceiling speakers in my living room.  Here is where I’m having an issue. I want to be able to control both the Ray speaker and my ceiling speakers volume with my Samsun

4
C
23 hours ago
B
BabrimeContributor I
asked in Ask a question

impossible de se connecter a la radio

Impossible de se connecter à la radio alors que je peux écouter de la musique  Moderation Edit: Added translation by Google Translate- Can't connect to the radio even though I can listen to music

1
Airgetlam
1 day ago
H
HoobinatorContributor I
asked in Ask a question

Sonos Boost trying to connect to Russian host

OK, so I just installed an Ubiquity Unifi network in my home and am blocking traffic to Russia, China and various other places/apps.  Today I noticed my Sonos Boost was trying to connect to 82.142.168.18 which is in Russia.  Obviously it could not connect but concerned that it is doing this.Anybody know why my boost would need to reach out to Russia??  Not very comfortable with the fact that it is attempting to communicate there.fyi I live in the US which is why I ask.IP lookup came up with this info: _____________________________Decimal:1385080850Hostname:82.142.168.18ASN:3216ISP:PJSC VimpelcomServices:None detectedAssignment:Likely Static IPCountry:Russian FederationState/Region:MoskvaCity:Moscow_____________________________Thank you in advance,Jeff

0
H
11 months ago
M
Muwu11Contributor I
asked in Ask a question

Flying with a Sonos Beam 2

Hi! I am interested in buying a Sonos Beam 2 abroad in Australia, as it has much better pricing than what's available locally where I am based. But of course the challenge will be getting it home on the plane. Ideally would handcarry this in it's packaging, but I think it's a little too long for carryon dimensions both boxed or unboxed. I think it should be able to fit in checked baggage for sure unboxed, but of course that eats up a lot of space. Has anyone actually tried transporting a Sonos Beam via plane before?

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M
1 year ago
D
David MangenContributor I
asked in Ask a question

Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

0
D
1 year ago
Alby57
Alby57Contributor I
asked in Ask a question

Listen to podcasts from Radio Rai

Hello everybodyI would love to listen podcasts from the Italian Radio Rai.Is there anybody who soved this problem?Thank you and have a nice day!

0
Alby57
1 year ago
R
RiquiContributor I
asked in Ask a question

A alguien les ha pasado que Sonos por Segunda vez se olvida de poner la factura?

A alguien le ha pasado que Sonos por Segunda vez se olvida de poner la factura? Motivo por el cual aduana devuelve mi compra suscitando ello inconvenientes en mi trabajo ya que lo uso para el café bar. 

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R
1 year ago
S
shaun mottersheadTrending Lyricist I
asked in Ask a question

EQ NOT WORKING

EQ not working since 14.14 update on sonos arc 

0
S
1 year ago
K
kurtyeagerContributor I
asked in Ask a question

SiriusXM Recent Channels not saving "Deep Tracks"

I listen to Deep Tracks almost daily, but for some reason it does not show up under Recent Channels. Anyone else notice this?

0
M
1 year ago
F
Fede B.Contributor I
asked in Ask a question

Surround drivers angle in Arc

Does anyone know what’s the firing angle of the drivers that produce the virtual surrounds in the Arc? (the second and the one before the last one). I can’t get them to impact on the rear wall, so I’m suspecting the room might be too big, making them to impact on the side walls. If there’s a chart for this, it would really come in handy.Thanks for any input!

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F
1 year ago
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surelyHungryContributor I
asked in Ask a question

Could we get clarification on what ports are used for the source and destination from configure your firewall page?

Hi,I’m trying to setup a network firewall with multiple VLANs. I found the page telling us which ports that we need to open up for sonos to work with a firewall in place. Currently the page only tells us what port and protocol (TCP / UDP) that sonos uses.I would like to know the source and destination for the firewall rules. Could we get more clarification in a format that also tells us the reasoning, source, destination, port, and protocol? Possible example below:Music Services Source: Sonos Device Destination: Internet Port 80 and 443 Protocol: TCP Sonos App Control Source: Client (iOS, Android, Mac, etc...) Destination: Sonos Device Port: xxx Protocol: UDP Casting Music: Source: Sonos Device Destination: Client (iOS, Android, Mac, etc...) Port: 30000-65,535 Protocol: TCP  Reference to the page that lists all the ports that sonos uses:https://support.sonos.com/s/article/688?language=en_US

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S
1 year ago
D
dpandlContributor I
asked in Ask a question

Roam Speaker WIGs OUT

Has anyone had a Roam Speaker emit a loud and disturbing sound that couldn’t be stopped unless the speaker is powered down?  It sounded like a giant amplified cicada was hovering above me.  Support had me power down and then up again.  It’s again playing as designed.  I’m told if it happens again, they will replace.  It was a very unpleasant experience.

0
D
1 year ago
T
TroyerContributor II
asked in Ask a question

Sirius channel 793

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

0
T
2 years ago
L
Legend_mauContributor I
asked in Ask a question

Meraki MS250 - Communication between VLANS - Multicast

Hello everyone.I’m desesperate. I have a switch CORE ms250 (support multicast (IGMP and multicast routing).SONOS device is on VLAN 13I have different devices on VLAN 14, for this example I have mi laptop with SONOS app and wired connected on one port of the MS250 on VLAN 14.  I have enable multicast routing on SVI 13 and SVI 14, and setup the RP (I tested many configuration about the RP, sometimes for VLAN 13 or VLAN 14 but doesn’t work).Unfortunely my SONOS app on VLAN 14 doesn’t detect the SONOS device on vlan13 with all features that Meraki recommends.I have call Meraki TAC and I don’t have any answer about this behavior.Is there anybody that can HELP ME to know the correct configuration to enable communication between SONOS and my device from different VLANS? 

0
L
2 years ago
S
soundcastContributor I
asked in Ask a question

impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

0
S
2 years ago
W
whomaContributor I
posted in Ask a question

sonos play 5 gen1 clicking noise

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

0
W
2 years ago
J
JCaveContributor I
asked in Ask a question

Can't access my itunes library

I have submitted diagnostics 288056268I can no longer access my iTunes library or shared music folders currently stored on my Mac. Both my Play 1 speakers and the Mac controller are version 13.4.1 - all have been updated today to see if that was the issue. Firewall is set up correctly and it makes no difference whether the firewall is on or off. I tried to update the shared folder but received a 1002 error message. The mac controller has now been updating the music library for over an hour to no avail. Thanks in advance for your help!

0
J
2 years ago
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