Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,556 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4485 Topics

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anishnandaContributor I
asked in Components and Architectural

Sonos Connect:AMP connects in app, but only one pair of speakers plays

Hello, My friend has a Sonos Connect:AMP that appears to wirelessly connect to two pairs of ceiling speakers. One pair of speakers works, however the other doesn’t. The speakers are connected to a Niles SS-4 Speaker Selection System if that is important as well, there are volume knobs throughout the house that control the volume of the speakers I’ve seen online and my theory is that the speakers share the same IP Address, so only one pair of speakers is actually receiving any type of data? I’ve reset the router and Connect:AMP which didnt seem to work. I also understand I should log into the router but that is restricted so next step would to connect to the router through ethernet, but are there any other fixes or found solutions? Some technicians said to just rewire everything and install new speakers, which would be thousands of dollars for some reason but as far as I see its just a wireless problem? Thanks

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3 days ago
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pong218Contributor I
asked in Components and Architectural

Sonos Amp - Damaged resistor

Hello!Sadly my sonos amp has stopped working more specifically the power circuit suppling 48v.R1263 and R1262 resistors are blown, most likely that isn’t the only issue but it’s the only component in which i cannot read the value from. R1262 i’ve figured out has the value 102, 1kOhmBut R1263 i cannot find any information about. Does anyone know the Ohm value of that resistor?I’ve marked the location of the resistors below. ( borrowed image ) From a very kind person i also got this from some of their old photos, but i can only read out the value of R1262 from it. I maged to take a close up image of R1263 on my board, sadly i cannot make anything out from it. 

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3 days ago
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CedricCDGContributor I
asked in Components and Architectural

Boost not showing in my system despite reinstalling them

My two Sonos Boost no longer show amont my system devices.I am using Sonos controller 2, have 3 Sonos:5, 4 more Sonos:1. Some of them are routinely disconnecting. That’s how I found out my two Bossy were offline. I updated the App and the system. Restarted everything (router, each speaker, Boost). Reset each Boost and reinstalled. No error message. But they simply won’t show in the list of my devices. when I check network for each speaker, it simply says « network not available », although it works (some of them never disconnect, so they are connected to the WiFi).Is it something with the software, or something I missed to keep using the Boost? It used to work with the older version of the App.Diagnostic confirmation 330554309 in case Sonos support is willing to help. No chat available in my country and hotline announces a 40 minutes waiting time… 

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3 days ago
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OldRockerContributor I
posted in Components and Architectural

yet another problem with the new sonos app

When I have the Sonos amp, two paired Sonos 1s and Roam switched on, although the app recognises the presence of Roam it will not allow me to play music on it. It directs music to the amp and 1s OK but for some reason not roam. In order to play music on roam I need to switch off both the Sonos Amp and also the Sonos paired 1s. Bizarre. I am becoming to seriously hate this new app whereas I loved the old one,

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3 days ago
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MiamiContributor I
asked in Components and Architectural

New App and Sonos Port… Any issues?

Anyone experiencing issues with the new app and Sonos port? i’m looking to buy one but concerned it may have connectivity issues like the boost.

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3 days ago
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craigwh11Contributor I
asked in Components and Architectural

Sonos Connect won't update. Error 1101.

Hi, I have an older Sonos Connect that hasn’t been used for a while. I have loaded it up and tried to connect to a new WI-FI network using the S1 App. After trying lots of things it wouldn’t connect. I have now managed to connect it via Ethernet and the S1 app detects it but it won’t play any music as it says it requires an update. When I try to update, it instantly says “Update problem”  Error code 1101. I have tried lots of things, my router settings are not blocking anything. Tried on my iPhone and Mac. Nothing is working. Product details:---------------------------------Connect: Living RoomSerial Number: ****************Sonos OS: S1Version: 8.4 (build 41350131)Hardware Version: 1.17.5.5-2Series ID: C100IP Address: 192.168.1.235WM: 0OTP: 1.1.1(1-17-5-zp90-2.1) Sonos Controller for Mac:Version 11.14Sonos OS S1Build 572150280Sonos ID 140966404 I have spent hours trying to get this working. Please help.  Thanks! Moderator edit: removed and recorded serial number

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3 days ago
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RadicalDadTrending Lyricist I
asked in Components and Architectural

Sonos 8" ceiling or ERA300 for surround

I see a similar question has been asked before, but the answer wasn’t sufficient.  I’d love to purchase a pair of ERA300 speakers to use as surrounds, but their placement is suboptimal (to put it lightly) relative to what Sonos suggests as proper placement for these speakers as surrounds.  I also have the option of installing 8” Sonos Architectural in-ceiling speakers instead.  Not sure their placement would be optimal either.  Full info:I already have a Sonos ARC (about 6 months old) Distance from TV (and ARC) to main listening position: 13 ft Room continues beyond the listening position another 20+ feet into an open dining room and kitchen Room width 17 ft Ceiling height 9 ft Ceiling speaker location: 9 ft wide, about 2.5 to 3 ft behind the head at primary listening position.  This is pretty far off from the Sonos recommendation for speaker placement, which is 4-10 feet behind the head and the listening position should be about midway between the soundbar and the rear surrounds. Era3

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4 days ago
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Burgs57Contributor I
posted in Components and Architectural

New Sonos App Version - awful

The new Sonos app installed on 5/08/24 is absolute garbage.  Garbage defined:1 - when the app launches it is unable to connect to the home system I've been running for 9 years.2 - to connect to the existing home system, I'm forced to logout, login 2x to actually connect.3 - rebooting the Sonos home system doesn't resolve the above.4 - reinstalling the Sonos app does not change the experience above I'm working from a Pixel 8 Pro for any pixel users out there.Sonos engineering team:  you are slippin.  Get your * together.Yours underwhelmed*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Ken_Griffiths
4 days ago
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RinoCiacciaContributor I
asked in Components and Architectural

Sonos amp update issue with logon

Hi , My sonos amp needs an update however  when  start the update in the SONOS amp I get  “The system oner must be logged in” message .    I have try all of the recommended solutions  now of which   have worked.    Any suggestions ?  

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4 days ago
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Recidivist13Contributor I
asked in Components and Architectural

Issues with Denon AVR X4000 connecting to Sonos Connect

Hi, this is doing my head in, can't seem to get the Denon to push out sound to my new second hand Sonos Gen 1 stuff. I've got a Sonos connect, 2 x Play 5 (gen1) speakers. trying to hook up old Denon TT, CD, Tape and DVD deck through my denon amp to the new speakers. previously had passive speakers that worked fine. I can get turntable to play if I bypass everything and use 3.5mm jack from small pre amp and it sounds great, but I want it all to go through the AVR. Any help appreciated 

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4 days ago
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RJA23Contributor I
asked in Components and Architectural

sonance install

I am struggling with how I’m going to bring wiring through stucco wall (no attic or basement) for the amp to be inside my living room. Any ideas would be greatly appreciated 

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5 days ago
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AndrewUK75Enthusiast I
asked in Components and Architectural

network unavailable

Can someone help explain why some of my products have a network unavailable and there is no way of adding to them? My wifi has no issues    

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Bumper
5 days ago
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JaroContributor I
asked in Components and Architectural

Boost

Boost - nach neuestem Update in App System angezeigt "nicht verfügbar"wird bei Produkte suchen auch nicht gefunden Was tun ? Moderator Edit - Translation by Google:Boost - shows "not available" in app system after latest updateis also not found when searching for productsWhat to do ?

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5 days ago
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charlesnycTrending Lyricist I
posted in Components and Architectural

ASUS RT-AX86U & SONOS CONNECTION ISSUE SOLVED!

I’m posting this in hopes of saving someone else from the hours of frustration I’ve endured to resolve this issue.From the time I set-up my Arc + Sub + Surrounds system in July with an Asus RT-AC88U router (connected to Fios Gigabit internet) it has worked without issue. I’ve used Asus Smart Connect with all settings at default. No problems with the S2 app and no problems when I upgraded to an iPhone 12, other than the loss of Trueplay support, which continues to be a problem. (HELLO Sonos! Anyone home?)Then I recently upgraded to the RT-AX86U using same Smart Connect default settings and, initially, all seemed fine. But soon the dropped connections started. I’d reboot and the Sonos system would connect for 10-30 minutes, then lose wifi connection again. Meanwhile, all other wifi devices in my home worked just fine--the Sonos was the only problem child. I did all the troubleshooting I could, then called into Sonos support and spent almost 2 hours with a tech rep trying every potential

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5 days ago
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sonossonosContributor I
asked in Components and Architectural

Sonos app and system is sluggish and delayed responsive.

Music keeps cutting in and out.  Internet speed is fine at 250 mbps.  Any ideas?  App is really sluggish. 

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6 days ago
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Brooklyn_RobContributor I
posted in Components and Architectural

Instability of ERA 100

The set-up of the new ERA 100 was a bit of nightmare.  Wasn’t able to set them up in the location for which they were intended and had to swap them with a pair of my Sonos Ones.  Finally set-up and and placed in a different location.  Then the ERA 100s would not stay connected while all other SONOS products are rock solid inluding the Sonos Ones I moved to where the ERA 100s where supposed to go.  After a day and a half of playing ‘peek-a-boo’ with speakers, I go fed up and sent them back.  The ERA 100s are not ready for prime-time.  The new app on iOS is no improvement either.  My music library disconnects intermittently too.  Solid on PC version, however.  Thank goodness.  Sonos, you need to do more integration and regression testing with new products.  Very disappointed.  

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6 days ago
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HeatherLPeschContributor I
asked in Components and Architectural

The app is absolute worst!!!! I am so frustrated!!!!

my Sonos one sl players keep dropping from the app and it is never an easy fix to reset them and reattach. Half the time it fails. WHAT THE * SONOS????? *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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6 days ago
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Axis2022Contributor I
asked in Components and Architectural

Sonos Amp Gen 2

I am adding a Amp gen 2 to my existing system it is an older amp that i am moving from another system. my system finds it okay and during the add process it says it needs a software update.  It has been updating for 24 hours and really hasn’t moved off of 80% for the last 8 hours?  any ideas?

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6 days ago
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Big Bull
asked in Components and Architectural

Connect Amp keeps dropping out audio

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??

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Bumper
6 days ago
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HewgContributor I
asked in Components and Architectural

swapping my ARC and BEAM

I have two systems. One with a SUB, ARC and right/left ONEs. The other system has a SUB, BEAM and right/left ONEs.  I want to replace the BEAM with the ARC and the ARC with the BEAM.  I moved them into their new rooms but the ARC and BEAM are still identified with their previous rooms.  How do I change it in the software in the new S2 App   Thanks for your help.  

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Stanley_4
6 days ago
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BunksContributor I
asked in Components and Architectural

sonos system not found after app upgrade

I upgraded to the latest version of the Sonos app yesterday and now it no longer recognises my system and won’t add any of my speakers either! Anyone got any ideas how to resolve this? Is there somewhere I can download the older version of the app?  Thanks in anticipation!

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7 days ago
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DenisCooperContributor I
asked in Components and Architectural

Unable to link sonos amp to system

Hi i I have an older style Sonos amp which was working well. This week i noticed music play back was stopping and starting.  I contacted support today. They said it looked like a memory issue.  they had me factory reset the amp. After doing this the amp is found. It adds. But then says unable to link to account.  I’ve tried following Sonos support advise to restart / power off and factory reset again. Every times it’s the same.  I have tried both wired and wireless connections bits always the same. It adds to the app. But won’t register to the account.  support have now gone offline. So now rather than having music randomly stopping and starting. I’ve got no music at all.  I also tried the app on my phone and iPad. And uninstalled / reinstalled the app too. 

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7 days ago
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castallaLocal Superstar
posted in Components and Architectural

New Rumoured Sonos Device

In response to users' complaints that alarm features are missing from the new APP, it's rumored a new device will possibly be released shortly.  Here's an image of what it may look like.  No other details are presently known. 

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8 days ago
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phmkingstonAvid Contributor II
asked in Components and Architectural

New app actually has promise

I now have the new app  i quire like the interface and it is not "laggy". Ideally So os should have waited until sleep timer, alarms and music library index were properly integrated. Puzzling to understand their thinking - bad PR is Bad PR. I have one music service not working but I do believe this is a step forward.

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marook
8 days ago
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ElvisthedogContributor I
asked in Components and Architectural

New app sucks

The new update for the Sonos app sucks!  The old one worked just fine.  Can’t believe someone would actually think this is an improvement.  Feels like you went backwards 10 years!  Why would you do this?  The app/user interface is the primary user facing point of contact with the people paying for your product and you completely screwed it up!  What were you thinking????

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8 days ago
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