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Help - How do i turn off alarm now?

N
Userlevel 2

Hi - With the app update I can’t seem to turn off the alarm I set a couple of days ago (I won’t get into how unhappy I am that it wasn’t made clear that we’d lose this functionality). The help notes are saying to go to the web app and click on alarms from the select a music source pane - I’m on the web app but I can’t find any thing to click on. I’ve been trying for two days to figure this out…. Any help appreciated as I don’t want to wake up at 5:30am for the rest of my life.  Thank you!

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Best answer by Zallah 10 May 2024, 00:36

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9 replies

Z

For now, before the next app update, you could control the alarm using macOS or windows app. Here are the link:

https://support.sonos.com/en/downloads

N
Userlevel 2

Thanks @Zallah - i was clearly using the web app rather than the macOS one.  Appreciate your help!

Z

Welcome

R

What are my options if I just have an iPhone?

5:30 am for ever seems unreasonable for kit this expensive (and which worked just fine before this ‘improvement’). 

D

How lame is it to update functionality so that the user has to log onto a computer to shut off an alarm? Thankfully, for me, I can ask Alexa to shut off the alarm.  Sad that we need to rely on another company’s technology for our high-priced equipment to work reasonably. 

R

Yup. My Move2 is now in the basement, where it’ll stay until Sonos (maybe) reintroduce a way to turn on/off alarms. There are other manufacturers; time to switch. 

C

I don’t have a personal computer that I can do this with. Is there any other way?

R
Badge

I’ll chime in. I haven’t had a desktop in years. I hope this functionality returns to the app asap. This is terrible. Meanwhile, I guess I’ll have to unplug each device when I don’t need the alarm. 😔

A

Why remove the alarm feature?!!!!!!!!!!!!!!

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