Hi,
I have issues with my Sonos products getting disconnected - they show up as disconnected in the app. Sometimes the app fails to detect the Sonos system at all. After rebooting the speakers it runs fine for a day or so until the problems start again. I always thought this might be due to bad wifi because I was living in a small apartment in a big city and there wasn’t much I could do about wireless interference. However, I recently moved into my own house, updated all ethernet and wifi infrastructure - yet I still have these issues. The weird thing is that other devices on the same network run totally fine (streaming Netflix, etc.) and I do get a ping reply from all Sonos speakers all the time - so there are no “real” network disconnects/STP problems, etc. I used to have the same SSID for 2,4Ghz and 5Ghz Wifi, but recently splitted it, giving the 5Ghz a new name. I moved all my speakers into the new Wifi - I can tell from the router that they are connected to the correct SSID and the Sonos app also shows this in the rare cases when all speakers are connected. I also did a factory reset on one of my Play:5 speakers, but that device is also having this issues again just a day after the reset. Oh - I also did try to connect the Play:5 by ethernet, but even then the app complains about not finding it. I see all Sonos speakers moving from the Wifi to the new Sonosnet and it works for a couple of hours, until the problems start again…
I finally want to get this sorted, but I am a bit unsure how to proceed...
Best answer by controlav
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