Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,553 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4483 Topics

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stadbContributor I
asked in Components and Architectural

Connecting old hifi components to Sonos (via Port?)

I am about to ressurect my old hifi system (turntable, CD player, amplifier, passive speakers) in one of my rooms. I have Sonos components in the other rooms of the house. I’d like to be able to:continue to play music from my turntable and CD player through my old amplifier and speakers stream music from Sonos to my old amplifier and speakers send music from my turntable and CD player to the Sonos components in other roomsThe amplifier (Mission Cyrus 1) has inputs: phono, CD player, aux, video, tape; and a tape output.Reading around, I think what I need to buy is a Sonos Port, and connect it as follows:Leave turntable and CD player, and passive speakers, connected to amplifier as before Connect Port IN to amplifier tape out Connect Port OUT to amplifier tape inputI then select tape input on the amplifier if I want to stream through my old amplifier and speakers. To send music from turntable or CD player to my other Sonos components, I select the appropriate input on my amplifier, selec

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5 months ago
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Lyset1968Contributor I
asked in Components and Architectural

Boost and network not available for others after update

My boost is registered but after update yesterday it says not available. Network is also not available in my Sonos rooms.  

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2 hours ago
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Jjmiller86Contributor I
asked in Components and Architectural

Super slow sonos app for about a year

I have tried to call Sonos a few times to resolve this and been on hold over an hour and nobody picks up. This has been ongoing for a year or so now. I have about 9 Sonos speakers across my house.My diagnostic is 452018912. I have tried resetting the account, doing the mesh network reset. I can't pinpoint where the heck it's coming from. It takes literally a minute for the app to register what is playing and on what speaker. It's super frustrating having thousands of dollars in a “premium system” that operates worse than a basic Bluetooth speaker.  Anyone have any random ideas to fix it? I have 4 ones, 2 fives, arc, playbar and a Roam. I first thought maybe because some speakers are gen 1 and 2 but that doesn't seem right they worked flawlessly for years before. any ideas would be great! 

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13 hours ago
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AndrewUK75Enthusiast I
asked in Components and Architectural

grouping not working - says connected no sound

So I try to group and it shows as playing but no sound coming out of speakers or connects for 5 seconds then stops and only plays from the era.  I have reset my router twice today and still the same issue. My products worked before this update. I have 12 Sonos devices and I’m at my wits end trying to get stuff to work since this update.   

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13 hours ago
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HobbioContributor I
asked in Components and Architectural

8 digit pin code

I am trying to reconnect my Sonos and now it wants an eight digit code which is not on the bottom of my amplifier. What do I do?

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16 hours ago
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britcowboyEnthusiast II
posted in Components and Architectural

Sonos is forcing people to buy new hardware as they've broken the Connect:Amp and they refuse to fix it

Hi, I'm recreating this thread, as the discussion wasn't finished, but it was locked. I also wanted to make it obvious this is a Sonos issue, not a client environment issue. https://en.community.sonos.com/components-and-architectural-228999/connect-amp-keeps-dropping-out-audio-6885634/index2.html I've been following this for a while because I've been having the same issues, and when I spoke to support they said the connect amp can't cope with modern software and that I should upgrade to the amp, which is clearly unacceptable. This has been confirmed by people in that original thread who have been told the same thing. BillJanzen“FWIW, these issues seem to have occured after the June 2023 software update to S2 version 15.5. Interestingly, there is an alert posted in the release notes of the 15.6 update released July 25, 2023 about adjusting how older Sonos products use their internal memory. See below (copied from https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2):  Aler

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16 hours ago
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Scorpio007Contributor I
asked in Components and Architectural

getting the error message when setting up Sonos Amp, we are unable to confirm PIN for your sonos amp

Setting up Sonos AmpTried both wireless and wiredEntered the 8 digit pin on back of Sonos AmpGetting error we are unable to confirm PIN for your sonos ampCannot move past this step, I have tried to reboot my router, phone,  Sonos Amp...

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17 hours ago
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Scatman123Contributor I
asked in Components and Architectural

sonos Port NOT linking to my account

Hi. When setting up a new Sonos Port to an existing system it doesn’t want to link to my account. Have tried the Fix It option a number of times but it still fails at the point where the app attempts to link up to my account. Any ideas how to fix this please. Thanks 

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20 hours ago
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ChrisclarkContributor I
asked in Components and Architectural

Downgrade Sonos Port from S2 to S1

I have just unwrapped a new Sonos Port and tried to downgrade it from S2 to S1 in order to incorporate it into my system which contains some devices which can’t be upgraded from S1.I can’t see the downgrade option in the Sonos app and the Sonos website indicates that v80 of the app does not support downgrading.  Are there any other options that I can take to downgrade the Port or should I send it back and get a refund? 

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SirDigitalKnight
21 hours ago
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FarbsammlerContributor I
posted in Components and Architectural

Das neue Release

Es ist unverschämt für eine teure Anlage, ein dermaßen schlechtes Release auszugeben. Warum wird nicht die alte App wieder installiert. Warum zwingt Sonos uns ihre Vorschläge auf. Warum kann ich Radiosender nicht nach meiner Vorstellung sortieren. Ich werde meinen Freunden und Bekannten abraten zu Sonos zu gehen. Es gibt vergleichsweise gute Alternativen Unterschrift Farbsammler  Moderator Edit: Google Translate- It's outrageous for an expensive system to issue such a poor release. Why isn't the old app reinstalled? Why is Sonos forcing their suggestions on us? Why can't I sort radio stations according to my preference? I will advise my friends and acquaintances not to go to Sonos. There are comparatively good alternatives to signature color collectors

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23 hours ago
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sbi99Contributor I
asked in Components and Architectural

Sonos Architectural Trueplay new app

yet another bug from the app - The gift that keeps on giving :) - Trueplay tuning no longer works on my Sonos Architectural ceiling speakers, despite it being turned ‘on’ in the app, the sound does not change when toggling the trueplay on and off. I have tried retuning but same result. Please allow us to revert to the old app until this is resolved. 

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1 day ago
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psweigertContributor I
asked in Components and Architectural

Outdoor deck/patio

New patio build with 3 outdoor “zones”. Looking for setup recommendations - particularly how to optimize 6 passive speakers lined to 1 Amp.Recommendations for which outdoor speaker options work best to be wired in parallel to the single Amp. Other than the Sonos/sonhance architectural outdoor speakers. Could you use another brand? Is there a recommended brand/type of 18 gauge speaker wire for this application? How could I arrange for 2 of the speakers (one zone) to play sound from our outdoor TV? Or would it have to play on all 6 speakers equally? Would this require we run an HDMI cable from the Amp to the TV?Thanks!

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Stanley_4
1 day ago
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Chris8231Contributor I
asked in Components and Architectural

sonos port not updating

So I just got Sonos port I’m trying to connect it to the app But it keeps giving me error 1002 I can find the product and I enter the pin and everything and it connects to the app and I see it pop up on my network with an IP address, but as soon as the port says it needs to update It says update failed and kicks it off the app so I can’t view it anymore and it won’t connect unless I factory reset it After I reset it, I try to connect it again, but the same issue keeps happening I think it has something to do with the new update, but I’m not sure. Has anyone had this problem after the update and if so, does anyone know how to fix it?

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1 day ago
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jimk1963Contributor I
asked in Components and Architectural

amp will not register to existing system

New Sonos app, existing system. Added Amp to system, fails at registration, after successfully entering PIN and pressing the sync button. WTH… usually Sonos products are rock solid.

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1 day ago
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Jimbo16Contributor I
asked in Components and Architectural

Connect:Amp drops out, but only partially

Connect:Amp periodically drops out, BUT, because I can hear the same program playing through a Connect in another room, which is connected to the Connect:Amp through the SONOS network, I know there is nothing wrong with the internet connection. The Connect:Amp is connected to the router via an ethernet cable. My wired ethernet connection runs at 700+ Mb/s consistently.

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1 day ago
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Luc VandergotenContributor I
asked in Components and Architectural

Installation AMP crashes the new App

I want to move my AMP to a new network. So factory reset the AMP and go in the App to add new component. It finds the AMP and after 20 seconds, when he tries to configure my App on Android crashes. I tried the same on my Ipad. There he asks the code on the bottem of the device and after adding I get a message that something went wrong.So since two days no music in my kitchen. Any suggestion what I should do and don’t say like your BOT to try the installation again. Did it in the meanwhile 20 times without succes.

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1 day ago
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Gerry317Contributor I
asked in Components and Architectural

New Sonos Amp Won’t Connect via App

Hello – I am longtime Sonos user dating back to first gen equipment and app. I have two current gen individual speakers and one amp running music throughout my home. I recently purchased a second amp to power a pair of passive speakers, however, the amp unable to connect to my Sonos system. I get various error messages with the only suggestion being to unplug the amp and waiting 10 seconds. I just tried to give the support line a call to no avail, so I’m hoping the community can point me in the right direction. Thanks! 

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1 day ago
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J123456Contributor I
asked in Components and Architectural

Sonance In Ceiling Speakers

Is it only the 6.5" version of these that can be pivoted

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1 day ago
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DStarBContributor I
posted in Components and Architectural

Era 300 Line-In

Line-In function on brand new (purchased 5-10-24) not working. Tried a factory reset, multiple different cables, different audio sources, multiple line-in to usb-c adapters. Nothing has changed. The app shows Disconnected even when the cable is connected. 

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Corry P
2 days ago
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JCZE1266Contributor I
asked in Components and Architectural

Can not add Sonos PORTS to new system

Been trying to add sonos ports to a new system, I keep getting the same message “Your sonos port couldnt be set up. Unplug power cord” .Sonos AMPS go in fine. very bizarre, anybody else seen this?ive deleted the app reinstalled, logged back out and back in….this is crazy Guess Ill reply to my own post..After being on the phone with sonos help for hours, they discovered that there is a glitchwith components that have a older S2 firmware on them .  The glitch does NOT let you add the sonos device to your system. great job Moderator edit: Combined posts 

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2 days ago
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NomorewinterContributor I
asked in Components and Architectural

Can't add songs to queue with updated sonos app?

Only option is to replace queue. This feature seemed to be lost with new app. Android.

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2 days ago
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anishnandaContributor I
asked in Components and Architectural

Sonos Connect:AMP connects in app, but only one pair of speakers plays

Hello, My friend has a Sonos Connect:AMP that appears to wirelessly connect to two pairs of ceiling speakers. One pair of speakers works, however the other doesn’t. The speakers are connected to a Niles SS-4 Speaker Selection System if that is important as well, there are volume knobs throughout the house that control the volume of the speakers I’ve seen online and my theory is that the speakers share the same IP Address, so only one pair of speakers is actually receiving any type of data? I’ve reset the router and Connect:AMP which didnt seem to work. I also understand I should log into the router but that is restricted so next step would to connect to the router through ethernet, but are there any other fixes or found solutions? Some technicians said to just rewire everything and install new speakers, which would be thousands of dollars for some reason but as far as I see its just a wireless problem? Thanks

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2 days ago
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pong218Contributor I
asked in Components and Architectural

Sonos Amp - Damaged resistor

Hello!Sadly my sonos amp has stopped working more specifically the power circuit suppling 48v.R1263 and R1262 resistors are blown, most likely that isn’t the only issue but it’s the only component in which i cannot read the value from. R1262 i’ve figured out has the value 102, 1kOhmBut R1263 i cannot find any information about. Does anyone know the Ohm value of that resistor?I’ve marked the location of the resistors below. ( borrowed image ) From a very kind person i also got this from some of their old photos, but i can only read out the value of R1262 from it. I maged to take a close up image of R1263 on my board, sadly i cannot make anything out from it. 

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2 days ago
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CedricCDGContributor I
asked in Components and Architectural

Boost not showing in my system despite reinstalling them

My two Sonos Boost no longer show amont my system devices.I am using Sonos controller 2, have 3 Sonos:5, 4 more Sonos:1. Some of them are routinely disconnecting. That’s how I found out my two Bossy were offline. I updated the App and the system. Restarted everything (router, each speaker, Boost). Reset each Boost and reinstalled. No error message. But they simply won’t show in the list of my devices. when I check network for each speaker, it simply says « network not available », although it works (some of them never disconnect, so they are connected to the WiFi).Is it something with the software, or something I missed to keep using the Boost? It used to work with the older version of the App.Diagnostic confirmation 330554309 in case Sonos support is willing to help. No chat available in my country and hotline announces a 40 minutes waiting time… 

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2 days ago
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OldRockerContributor I
posted in Components and Architectural

yet another problem with the new sonos app

When I have the Sonos amp, two paired Sonos 1s and Roam switched on, although the app recognises the presence of Roam it will not allow me to play music on it. It directs music to the amp and 1s OK but for some reason not roam. In order to play music on roam I need to switch off both the Sonos Amp and also the Sonos paired 1s. Bizarre. I am becoming to seriously hate this new app whereas I loved the old one,

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2 days ago
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