Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 3,183 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3183 Topics

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Greg BarlowContributor I
asked in Speakers

One SL pair stopped working since app update

Hi, I have a Sonos sound system composed of an Arc, 2 One SL speakers and a sub in my living room. I recently (last few days) discovered the One SL speakers no longer are outputting sound. I opened the Sonos android app to discover that there appears to have been an update, and both my One SL speakers are showing as network unavailable. I factory reset the 2 surrounds and reconnected to my system (living room group) , but I still get no sound from either. Both are flashing green and show as having no network available in the app. Please help as this is very frustrating. This is the first time I've had an issue with my Sonos products since purchasing them around 3 years ago.If you need any more information let me know. Regards, Greg

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1 day ago
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Stone101Contributor I
asked in Speakers

Move 2 network settings

Just got a Move 2 and a Roam.I have 2.4ghz and 5ghz  networks but both these portable units have connected to the 2.4ghz and I can't see any option to select the 5ghz. There is not UPDATE NETWORK button in the settings on the app. I have a Playbar, Sub, 4x S1's and a Beam. The Playbar and the Beam are ethernet connected.All work well I just want to move the Roam and Move 2 to the 5ghz and can't understand what I am missing?(Got a Boost in a drawer that I've never used so would I be better off setting that up and connecting the portables to that?) Thanks Mark

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1 day ago
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IrakiContributor I
asked in Speakers

Latest app issues

Does anyone else have operating issues with the app? I have a One SL, app upgraded and now does not work at all! Cannot change tune stations, cannot chose music, cannot find alarm, voice control doesn't work. Most frustrating is waiting time on call contact is over 65'(!) tried over 5 times to reach Sonos on the phone UK. Chat doesn't come through either. Non available or I'll wait in the queue and then it will drop.  

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1 day ago
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exmContributor II
asked in Speakers

Cannot add new Sonos One G1 to my system

Hi, I bought a brand new Sonos One (G1) for my system (about 15 devices). I can’t install it, since the automatic update doesn’t work. The iOS (13, 14) just spins and I tried the Sonos S1 route also where I am getting the 1101 error. Even tried the Windows app plus all other things like router reset, factory reset, re-install the app, log out/log in, etc. My Sonos One is running firmware v8.It seems a lot of people have this issue with older firmware installed. Sometimes going through the S1 route (register there, update firmware, factory resest, add to S2) works, but not for all. And it also impacts products like the Sub, Arc, SL, etc.Can someone from Sonos acknowledge this problem and if a solution is being worked on? I think the problem is that older firmware (v8 and maybe others) cannot be upgraded currently to v16.

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1 day ago
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KopparpungContributor I
asked in Speakers

Problems after new update

Have not been able to use my Beam at all after last update. After a factory reset I was able to connect but the system demanded an update and it told me to log in using a system account. I only have one account created. Getting very frustrated after having to spend countless hours on this. Did a factory reset again but am not able to connect at all

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1 day ago
broox
brooxContributor I
asked in Speakers

unable to create stereo pair with new app and new ERA 100s

I have a new set of Era 100s that are replacing a set of Play:1s.I was unable to add them to my system with the new iPhone app (80.0.04) and several factory resets, but was able to add 1 of them using the new android app (also 80.0.04). I then saw there was an update to the iPhone app, updated to 80.0.08 and was able to add the second speaker.  So, now that my speakers are finally added to my system, I’m unable to group them into a stereo pair.The iPhone app says that there was a problem grouping them. The android app says they were successfully grouped, but never groups them.I’ve tried having them in separate “rooms,” the same “room,” made sure all the settings were the same (voice, status light, etc), but nothing is working.Both are connected to WiFi. Any tips? I’m really losing patience with this new app.

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broox
1 day ago
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Bill5690Contributor I
asked in Speakers

Sonos system makes an explosion sound.

I have a fairly full network of Sonos products with about a dozen speakers and various accessories. Multiple times my Sonos network has made a sound that sounds like an explosion. It’s extremely loud and the first time it did this I assumed that the speaker amps had shorted out and were now broken. The sound is extraordinarily loud and sounds like it would be damaging to the speaker coils. Afterwards, the system goes silent for five or 10 seconds and then it starts up again and seems to work OK. Any thoughts on what could be causing this?Bill

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1 day ago
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Nikita6787Contributor I
asked in Speakers

Error 1014

Hello. The sonos one speaker issues error 1014, tried to reboot, updated the app, tried to connect from different devices and over Wi-Fi. Nothing is working. What could be the problem? Thanks

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1 day ago
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kipp1234Contributor I
posted in Speakers

wi fi

I changed my network and now it only works with a cab attached

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1 day ago
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dae1510Contributor I
asked in Speakers

Sonos Play 5 will not register to my account

My Sonos 5 stopped responding this morning - I have reset it and am trying to add it back to my account.  It connected in the app, then said that the product needed updating.  The process then got stuck saying unable to connect the device to my account, and i appear to now be in a loop.  When I look at sonos.com I can see the 5 there, but registered 4 years ago Just to note, I am using the latest version of the app and my Play 3 is working perfectly (as was the 5 until this morning)

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1 day ago
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BBuff702000Contributor I
asked in Speakers

problem with account linking

I have bought 2 era 100 for the bedroom and they won’t link to my account 

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1 day ago
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GahamEnthusiast II
asked in Speakers

Version: 16.2 (build 79052294) Speaker Update

Since this update installed playback from Deezer has been unstable.

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1 day ago
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GalenContributor I
asked in Speakers

Can't add new Sonos one to existing system

Hi everyone,I’ve recently bought a new Sonos One to add to my existing system (already a Beam2 and Sonos One)I’m using the Sonos App on Android and I get to final phase of the installation but I keep getting the message that the device cannot be added to the system. I’ve tried with the chime, with the manual PIN, wireless and cabled. I’ve also tried with another android device but all failed.I’ve been reading on some other topics that there could be a issue with the recently updated app.Has anybody found a work around or do I just have to wait for Sonos to fix the app (if that is want is causing my issues.Thanks in advance

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1 day ago
BOL74
BOL74Avid Contributor I
asked in Speakers

Upgrade discount

Happy Sunday👋 This question might be solved in other topics…i try look around but i could not find any of my wonders.What is this upgrade discount(or whatever it’s called)?I was checking my gear and it looks like i got two playbase’s with 15% on each….and then what?Let’s say i wanted a Era 300. Can i order one and get 30% off? Or it’s just one for one?(15%)Or let’s say i order a Era 300 bundle(two Era 300’s) witch is discount on….can i get additional 30% off from that deal?In yours opinion….when and what will be an ideal buy from Sonos with 2x15% upgrade discount? Enjoy your Day🙏

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1 day ago
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ilyam6Contributor I
asked in Speakers

Sonos one Gen 2 just out of box, initial setup- first firmware/software update never ends.

I just unboxed a brand-new Sonos One and tried to connect to my system via Sonos App that just updated in May 2024 with the latest version.When after a while the product ( Sonos One ) has been found by the app it prompts that:” Update is required”.The update should take several minutes, but it never ended. After waiting for 30 hours the update circle icon, which shows the progress got up the half. I can guess due to the update that can’t be completed, the speaker not adding to the system.I have a T-Mobile Home internet WiFi  router. I tried everything that potentially should resolve the issue i.e. factory reset to Sonos One, router reset, connecting with the closest distance to the router( a few feet) plugin hardwire between the router speaker. Nothing helps.Any other suggestions? 

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1 day ago
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Colin1972Contributor I
asked in Speakers

Play:3 won't connect to wifi

So with the new update, I’ve had to reconnect all my speakers. I didn’t really have any issues connecting 3 of my Play:1 speakers, but my Play:3 speaker won’t connect. I did a factory reset, the light flashes white & orange, but it never flashes green (as it should once connected). Anyone have any suggestions?

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1 day ago
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slacaContributor I
asked in Speakers

Trueplay tuning - too much background noise in a quiet room

I have three Sonos units (2 One SL and 1 One) in three different rooms. I am unable to successfully complete Trueplay tuning in any room. Each time, the tuning gets about 50% of the way through the process ring and then the app says there’s too much background noise. I have tried:Rebooting the Sonos app Rebooting the phone (iPhone 15) Taking off the phone cover Cleaning the phone with alcohol Blowing compressed air in the phone mic holes Turning off the AC Turning off the lights Turning off all air filters Walking barefoot in soft socks on carpetAt this point the room is totally quiet, and still the app tells me there’s too much background noise to run Trueplay. As this is happening with three units in three rooms, I’m inclined to believe this doesn’t have to do with room noise but either with my app and/or phone.Is this a known issue with either the Sonos app and/or iPhone 15? It’s frustrating not to be able to use this advertised feature that pertains to the core user experience of t

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1 day ago
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beilContributor I
asked in Speakers

Sound that plays through Era 100's when PC powers up or down

Whenever my PC is turned on or off, the Sonos Era 100’s make a connection sound… This is VERY ANNOYING as it disturbs the household in the wee hours! I have checked Windows Startup Applications and Services and there is nothing there to indicate Sonos app/service is on permanently.I have 2 Era 100’s in a stereo pair configuration and I use both the PC desktop app and the Android Phone App with them. A similar question was raised 7 months ago however the “fix” offered does not work.Era 100 makes loud sound when connecting and disconnecting bluetoothEra 100 has an Idle Auto-Disconnect setting which will disconnect your Era 100 from a Bluetooth device after 30 minutes of sitting idle. This setting is off by default, but can be turned on in the  Settings tab under System → Era 100 → Bluetooth → Idle Auto-Disconnect.

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2 days ago
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PWB52Contributor I
asked in Speakers

network connection

As part of an internet network upgrade my network changed names and my Sonos system is no longer recognised. Just to to confirm that I will need to do a factory reset on all products. They are connected by Wifi

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2 days ago
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BuddyKessarContributor I
asked in Speakers

having trouble setting up my brand new sonos 5

Tried using different phones and tried the Ethernet but no use 

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2 days ago
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SATURNOContributor I
asked in Speakers

Is it just me, or is there no way to set alarms in the new app?

I always use my Sonos one as a alarm to get up in the morning, it’s the only reason I bought the thing. And I absolutely hate that they removed alarms in the new app. Please bring them back as soon as possible.

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2 days ago
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stdr1Contributor I
asked in Speakers

New app lost devices

I have more than 15 Sonos devices and the new app has been a huge frustration. three subs had disappeared and I tried adding them on but goes into an infinite loop to restart system and restart app, not registered, not assigned errors.After waiting on phone for 2 and half hours I hung up. Waited on the online chat today for over an hour, finally got someone to help..after multiple restarts and network reboots, still could not connect. Was finally told it is a known issue and they are working on it!. Shocked Sonos released something like this untested. Very disappointed.

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2 days ago
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knowlesrdContributor I
asked in Speakers

Sonos App Redesign AMA

How do I connect to Sonos App Redesign AMA I have registered 

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2 days ago
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TopGContributor I
asked in Speakers

conflicting Speakers

My older Speakers can’t play or swap speakers on the new app update and and seems to be conflicting each other? I have a new SLone and play 1/3/5 

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2 days ago
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SquewContributor I
asked in Speakers

one sl wont play set up chime

I have (had 🙄) 2 x One’s set up as a stereo pair. All working well after the initial update. However, tonight only one would connect. I also have a roam which was still on the system and working ok. Spent all evening trying to sort with the chatbot and then an agent who cut me off 🤦🏼‍♀️ Anyway I now have my speaker stuck with the green flashing light (was advised to factory reset) but it refuses to play the audio chime! I’ve tried everything. Rebooted my phone (iPhone 14), my router, speakers, etc etc .. any ideas anyone? 😫oh I also have an Ethernet cable 🤷🏼‍♀️

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2 days ago
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