Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,211 Topics
  • 27,484 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4211 Topics

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Dean BarrettContributor III
asked in Controllers and Music services

On device music no longer available

I’ve got a Samsung Galaxy Tab 8A - with local music stored on it - i give the Sonos app access as it requests during first selection of ‘On the Mobile Device’. I can browse albums/artists/songs, can see cover art etc. but as when i select an album is just races through them “xxxx” is no longer available on Samsung SM-T290. I’ve done this exact setup before on another Tab 8A - same music etc. and it works fine, so i know its not a problem with the files. Any advice greatly appreciated as this setup has no music services, other than Sonos Radio/Tune In so are stuck with a limited selection...

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N
3 years ago
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dnsreesContributor I
asked in Controllers and Music services

Following Sonos library update for iTunes, iTunes cannot find any items

Hello.I maintain my music library on iTunes.  Following a Sonos synch of the iTunes library I get the following error message when attempting to play an item in iTunes itself:“The song could not be used because the original files could not be found”The songs can be found in my Sonos library.  Each time I add music to the iTunes library it is accessible on iTunes until I resynch from the Sonos side.Is there a way to resolve this so I can access synched music from both iTunes and Sonos?  

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D
3 years ago
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GaryLuton1010Contributor I
asked in Controllers and Music services

Audio breaking up at start of music

Playbar and sonos amp with speakers breaks up when music starts.  stabilizes after about 5 seconds.  Very annoying.  559021376

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Rowena B.
3 years ago
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RitvarsContributor I
posted in Controllers and Music services

YouTube Music not working

Bigest **** what i see in my life! Can’t lisen music from you tube! Why engeners build this ****? 12 apps in store only one works, but dont play music! About speaker and app in one word- ****! In latvia this **** price is 200€ for nothing?! Awsome  *Moderator Note: Modified in accordance with the community guidelines.*

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D
3 years ago
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Hugo1990Contributor I
asked in Controllers and Music services

Sign up to Sonos Radio error

When I try and add Sonos Radio to my services it prompts me to sign up. When I follow the link it takes me to a 404 Sonos page. “Sorry. There are no results for that page”If I go back a step and select ‘Already have a Sonos Radio account’ instead an error message comes up.  

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Mark P
3 years ago
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GuyBunceContributor I
asked in Controllers and Music services

Scrubbing or Fast forward / Rewind bar no long showing

In the last few weeks the Fast forward / Rewind bar has dissapeared from both my iphone Sonos app and Mac app.  This is when playing music from my NAS drive.  It was working absolutlely fine up to a few weeks ago and now with the same tracks it doesn’t show.  Any ideas?

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Rowena B.
3 years ago
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OtherapieContributor II
asked in Controllers and Music services

Library : local directory not indexed

There are 2 entries in “Music Library Settings” /Users/me/myDirWithMP3s/ : a directory on my mac //XAirport/myDisk/myDirWithM3Us/ : a USB disk on a router. The second works perfectly. For a few months now (update to OSX Catalina ??), the first, i.e. the files on my laptop, became invisible in the Sonos App. I tried to remove and re-add the entry in the library settings of course, without success. I do not get any error message (“not available”) when I force the indexing of music, it just appears to be skipped. NB: Not sure if it’s an issue, but when I go to “folders” in my music library, the second appears with the same syntax as above, but the first is referred to as //myComputer/myDirWithMP3s

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3 years ago
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UbboContributor I
asked in Controllers and Music services

Audio drops when grouping Sonos speakers

Hi, the Audio drops if I want the same music in every room.  All the boxes work individually. All the boxes can play different music at the same time.  But if I want the same music one box always stops. If I create a stereo pair the both stop.  please help my. I migrated to the s2 to update and now it really really sucks..  

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U
3 years ago
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pm2662Avid Contributor I
asked in Controllers and Music services

Playlists- YouTube Music and Spotify.

With Google Play Music leaving us, the fun begins ):  I spent alot of time making Google Music playlists and I have near 1000.  So now the challenge.  What I did so far.  *YouTube Music.  Did the transfer tool.   On YouTube Music currently there is no sorting option on desktop. But there is on mobile.  On Sonos I can only see, say, the top 70 playlists in random order, with no scrolling.  It’s a mess.  Whats going on? At least YouTube Music takes my uploaded music, which is why I chose Google Music all along.*Spotify. Used a tool called https://musconv.com/how-it-works/ to transfer playlists to Spotify. I know there’s songs missing on each playlist because it doesn;t take uploads. On Sonos it doesn;t see my playlists at all except for a few I actually made on Spotify.  Any reason why?  AT least I can use the Spotify Connect tool to use Sonis via the Spotify app.  The problem with spotify is theres no sorting of playlists so it’s Z to A, which is how the tool exported the playlists.  Un

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controlav
3 years ago
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ScottieMContributor I
asked in Controllers and Music services

Play All top tracks from artist suddenly missing

I have been using Sonos for many years and have generally used Google and Amazon streaming services. I subscribed to TIDAL about 10 months ago and really liked the quality. I had the option to Play All top tracks from my selected artist.which is how I tend to listen to music8 days ago this function suddenly disappeared. I contacted TIDAL and got a very quick response back that pointed me towards an issue with the Sonos interface.Sonos - why has this function been removed from TIDAL when it is still available with Google and Amazon?

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J
3 years ago
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tdudasContributor I
asked in Controllers and Music services

Sonos Radio HD not showing up

I signed up for Sonos Radio HD and received the confirmation email a couple of hours ago, but still not showing up in my Sonos S2 App which is very frustrating.The free Sonos Radio also does not work now - I get the following message:“Unable to play Sonos Radio - the connection to Sono Radio was lost” Anyone else having this issue?

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C
3 years ago
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Phil MallettAvid Contributor I
asked in Controllers and Music services

Podcasts

Hi, I am trying to play podcasts via Spotify premium to my speakers.  Some will connect straight away without issue or downloading but most will not connect with sonos " Cant play this right now" shows when I click the speaker icon & will only play through my android phone.  The help page talks about root directory & music folders. If I need to be a tech genius to listen to podcasts I quit. Any help will be greatly appreciated however please keep any information basic as I'm no Bill Gates! 

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P
3 years ago
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Super BratContributor I
asked in Controllers and Music services

Woodstock not showing up when I search for an Artist

I have the 38 disc Woodstock collection. Each disc is an acts set from the festival. I have the album artist as Various Artists and the Artist defined as the act on the disc. When i search for an artist the Woodstock album doesn’t show, yet when I search for a song it does. Do I need to change the album artist? Can’t it work with Various Artists?

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controlav
3 years ago
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Chris BarrettContributor I
asked in Controllers and Music services

Ibiza global radio

I have been listening to Ibiza Global Radio via my Sonos system for years via TuneIn. Since the recent app updates its not been working. It says its not encoded properly.I can find Ibiza Global Radio on Sonos Radio and selet it, but it wont play it all. It doesn't give any error message, it just doesn't play Can you help please help

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3 years ago
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ChrisSimsContributor I
posted in Controllers and Music services

Sonos radio HD trial - still getting adverts

Hi, I’ve just signed up for Sonos HD and I’m on the free one month trial period. The ad for the HD radio service states that you can skip tracks and that the service is ad free.The first thing I’ve noticed is that I can’t skip tracks and I’ve just heard an ad for McDonalds. The station I’m listening to is a Sonos one and it’s marked as being being HD. Have I actually got the HD service?

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C
3 years ago
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dckluth
asked in Controllers and Music services

Mixcloud connection lost

Mixcloud connection keeps getting lost or is unable to connect. Not a new problem but getting worse.Diagnostics: 904598337

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Rowena B.
3 years ago
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gozzy#1Contributor I
asked in Controllers and Music services

Sonos Radio account - reauthorized?

I can’t search for radio stations currently.The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.ive deleted and reinstalled the Sonos app but that hasn’t worked. Both my App and speaker are up to date. I’ve had this problem since yesterday morning. Ive sent Sonos x2 msgs via Twitter regarding this but I haven’t had a response yet. Poor level of support so far! Can anyone help? Very frustrating! 

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G
3 years ago
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camillo777Headliner I
asked in Controllers and Music services

Sonos Radio: Cocktail Hour

Cocktail hour states: lounge & electronic music… Who is making this channel? Current music is not lounge or electronic music, but old jazz....

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controlav
3 years ago
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roger corkeContributor II
asked in Controllers and Music services

Music files not available message since S1

Since being forced to move over to S1 I get an error message every morning, saying that my music files are not available. Theyt are - I can still play music from my library. But how do I get rid of this annoying message?

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R
3 years ago
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chriscroft87Contributor I
asked in Controllers and Music services

Can't search Spotify

Sometimes when I type into the search box nothing happens.  Other times you immediately get a bar with Artists / Albums / Songs etc on it = great!  But why does it sometimes not work??   And when it’s not working I can still see all the Spotify playlists etc, just no search function, which is what I use most!

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Rowena B.
3 years ago
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MichaelAJContributor I
asked in Controllers and Music services

Some Sirius XM channels will not stream

Ran into an interesting issue the other day. About 80 per cent of their holiday channels will stream on Sonos  the other 20 percent say they are not available when attempting to stream for SonosYet they all work if I stream to my IPhone or Web clients has anyone encountered a similar issue?        

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Rowena B.
3 years ago
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annaredmanContributor I
asked in Controllers and Music services

I’m unable to disconnect my Spotify from my Sonos speakers

I have two Sonos One speakers which are grouped together to make a speaker system called ‘Kitchen’. The Sonos account in the app was set up using my sisters email address and Spotify account. I then added my Spotify under her Sonos account so that I was able to play my playlists from my phone. Now the problem is, I’ve since tried to remove my Spotify account and it just doesn’t seem to be working. So far I have:• deleted my Spotify from the Sonos app so that it is no longer visible there• deleted the Sonos app• logged out of all devices that my Spotify is logged into and changed the password•I then clicked “forget the device” for ‘Kitchen’ in the Spotify app After all this when someone says “Alexa play Iron Maiden” it automatically plays from my Spotify account and the ‘Kitchen’ device pops back up on my Spotify!! I am at my wits end and I don’t know what else I can do to remove my device except factory resetting the Sonos which is what I think I’ll have to do. It’s a nightmare when I’

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Rowena B.
3 years ago
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kastlanContributor I
asked in Controllers and Music services

Miscloud connection was lost

Hi! So this is my second topic on this issue (first can be found here) but there is a systematic issue with Mixcloud. I can barely use it, and whether it works or not is really a toss up. My connection works fine as I have no issue with other services (Spotify, Audible). I have submitted diagnostics under 382695100.Can you please do an analysis and check with your engineers what is wrong? There are way too many topics on this and the cookie cutter responses from your customer service stuff is not satisfactory.

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K
3 years ago
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DJ ClarkyTrending Lyricist I
asked in Controllers and Music services

Mixcloud uploads not playing through Sonos

I have always been able to play Mixcloud DJ sets recorded and uploaded to Mixcloud on Sonos.  now it says “unable to play” and jumps to the next Mixcloud upload on my  Mixcloud uploads, this one also does not play and so it skips to the next one. On and on.  I have de-authorised and re-authorised the account link a few times - didn’t work.  what a pain!! 

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4
3 years ago
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m1majContributor II
asked in Controllers and Music services

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same. Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message). My library looks perfectly fine in iTunes and the native Apple Music app. I left it a few days in case it was a transient effect but it persists. I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help. I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case

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controlav
3 years ago
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