Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,132 Topics
  • 27,030 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4132 Topics

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Heavy BalloonContributor I
posted in Controllers and Music services

i used to recommend this product to friends

The app update is unacceptable

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3 minutes ago
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Unhappy non-streamerContributor I
posted in Controllers and Music services

New app just the latest insult

It has been clear for a while, for example with the new $hittier search I had to roll back to get rid of, that Sonos holds users with local music libraries in utter contempt. It is absolutely beyond me why this is the case, but there you are. On top of the legion issues over recent years with the app being a buggy pain to use, this is an insult too many.So, I'm on the hunt for a 3rd party app that will allow my Sonos speakers to continue to render my local music library while I focus my new purchases on other manufacturers.Good luck, Sonos, with whatever your strategy is.  Alienating seemingly almost your entire customer base with your arrogance and "courage” certainly has me perplexed.

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4 minutes ago
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SterlyWhirlContributor I
asked in Controllers and Music services

Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

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8 minutes ago
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unahppyownerAvid Contributor I
posted in Controllers and Music services

Sonos Gives GIANT middle finger to customers! Sonos responds to Verge says new APP took courage

Here is a link to the article: https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement IT TOOK COURAGE TO RUIN OUR EQUIPMENT!!! Sonos can respond to Verge, but not to its customers on here? REALLY????

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8 minutes ago
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WiglessContributor I
asked in Controllers and Music services

the update/android

So, with the latest update to the app, the ability to use a widget has disappeared, do we think this is just something that is yet to come with another update "sigh" or has it been missed completely?

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12 minutes ago
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KkbbContributor I
posted in Controllers and Music services

new app is missing things like alarm!

Thx guys. There is no way to set up alarms anymore so I will have to unplug all my speakers because I have a feeling that new app didn’t delete alarms on speakers. Great work indeed (irony), honestly had bigger expectations from new app. But whole experience is messy as hell. UI is like from a two year old, where every part of app is acting differently with several mixed up ways to behave on user input. 

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13 minutes ago
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MCB66Contributor I
asked in Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

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17 minutes ago
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stein067Avid Contributor I
posted in Controllers and Music services

New Sonos tagline: "Sonos...the system that makes you dread trying to listen to your favorite music!"

This is how I feel about the new app.  I used to enjoy browsing through my local music library, selecting songs, albums, artists to add to my queue, and then tweaking (some might say curating) the queue and then, if I really liked the results, creating a playlist from the queue.  Now?...I have to scroll endlessly through the thousands of songs and hundreds of artists and albums in my library to find the ones that I want without the benefit of the A-Z slider on the right to jump through the list.  And, then, after all of that, I can only play a single selection without the ability to add them to a queue. That is absolutely infuriating!  Now, I am forced to play a single song at time in some cases.  Ridiculous!  What is modern about an app that doesn't let you search and curate your music how you want.  I have more music management features on my cheap blue tooth speakers.  They have made it so, so hard for me to play and enjoy my own music.  They have turned this into a process that I j

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30 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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44 minutes ago
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LandgroundContributor I
asked in Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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52 minutes ago
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TheRamblinManAvid Contributor III
asked in Controllers and Music services

A way for iphone users to go back to old app? I found solutions for andoid.

Like many, I don’t like the new Sonos app.  I’ve updated the iPhone that I use the most and I am miserable.  I saw a thread response where one could download the old app for android. Does anyone know of something similar for the iPhone?  Thank you.

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57 minutes ago
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drnosaj13927Contributor I
asked in Controllers and Music services

bad decision with new app update

I just updated the app on my iPhone and it seems as if you can no longer adjust the queue. Previously you could adjust the order of songs and delete upcoming songs. I will really miss those options and feel someone should see about adding them back in. 

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1 hour ago
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npkContributor I
asked in Controllers and Music services

"Music Library Settings" missing

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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1 hour ago
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linboxContributor II
posted in Controllers and Music services

Do you like the new version 2024?

Please let the developer know your feedback!

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1 hour ago
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AluisaContributor I
posted in Controllers and Music services

Thanks to the update, my sonos are useless to me

I woke up every morning with music, I went to sleep every night with music... now, my Sonos don't have an alarm, neither a timer. What were you thinking? 

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1 hour ago
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linboxContributor II
asked in Controllers and Music services

New Sonos ap update sucks! How can I down grade again

I just upgraded to the new version of the app. I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are thereNor can I not search the library anymore.Until you have this changed back or fixed please tell me how to downgrade the softwareI’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!! Sonos does not need to look like Spotify!   

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1 hour ago
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stein067Avid Contributor I
asked in Controllers and Music services

Sonos New App Response?

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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1 hour ago
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Rip TornContributor I
asked in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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1 hour ago
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tjandera73Contributor I
posted in Controllers and Music services

DO NOT UPDATE

Unless you want to lose all features and functionality to your system, DO NOT UPDATE!!  Latest update is absolute trash!!  List of issues so far:Music services will all have to be redone No easy access to Tone settings Mute function gone Switching from TV Audio to Music fails and completely broken Playlists gone what happened to Sonos Radio search function fails for 50% of services volume control for grouped speakers went from 1 click to multiplei just don’t understand how the hell Sonos thought this was an improvement.  Just roll back already

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1 hour ago
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Dr. QuesoContributor I
asked in Controllers and Music services

No Playback of FLAC via Plex

I am constantly unable to play back any FLAC files from my Plex server. However, I am able to play the same files if I go through my Media Library.However, with the recent beta earlier this year, I was able to have this playback functionality.The error message that I’m seeing in the error log is:Thursday, 9 May 2024 - 19:26 Atlantic TimeUnable to play '(Song Name Goes Here)' - the connection to Plex was lost.This error message repeats for any FLAC track that I try to play.I am able to play these files perfectly fine via the Plex application itself.

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1 hour ago
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LJO
asked in Controllers and Music services

alarms - to wake up!

Where did they go?? I need to wake up in the morning. What a waste of $ I will need to dig out my old school alarm clock. This was literally a purchase so I could wake up to NPR but I’ll go back to old school terrestrial radio if this isn’t fixed. WTH Sonos??l

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1 hour ago
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Johnny RicoAvid Contributor I
asked in Controllers and Music services

Music library gone from new app, where is it?

Maybe I’m an outlier, but as a Sonos customer since the days of the ZonePlayers and CR100 controllers, I have a huge music library on a Synology NAS that I use primarily; I am not a big user of these “services” that the new app seems to put an emphasis on. After foolishly updating my app last night I was able, after much time and effort, to find my music library and play a couple tunes as a test. Ok, it worked. None of my carefully curated album art displayed and so I figured tonight I’d be posting a message asking if anyone knew why that was. Instead, tonight in my app I find that my music library is gone, gone, gone. Can somebody please explain how to get it back? The gear icon for settings is strangely devoid of much in the way of settings, including anything regarding the music library. It doesn’t seem to be a “service” but still, I looked through several pages there until giving up. I have the Windows-based app and it still shows the music library path properly configured so I am

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1 hour ago
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Louismar8Trending Lyricist I
asked in Controllers and Music services

Alarm function in app update 9th of May 2024

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

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1 hour ago
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ChrisJCContributor I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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1 hour ago
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rrl_edmAvid Contributor I
posted in Controllers and Music services

New SONOS App - Missing all but 2 Playlists?

I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?  Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.I sure hope there are instructions for resurrecting my playlist. 

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2 hours ago
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