Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4530 Topics

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PachucaSunriseContributor I
asked in Controllers and Music services

Spotify / Sonos - account locked out user

Had a Sonos One for a couple of years now, no issue. Partner registered the Sonos and used a mix of the Sonos App and the Spotify App to play through the speaker, while I just played direct through the Spotify app. Since the changes to the Sonos account registration thing my partner managed to reconnect to Sonos but now I can only ‘see’ the Sonos from Spotify when my partner’s phone is in the house (???), and if I turn on the speaker when he isn’t home his music or podcasts start playing through it! Even if he’s not actively listening to anything!!! The only suggestions to fix seem to be that a) my partner can add my Spotify account to his Sonos app - involving me logging in with my account details on his app, or alternately him logging in on my phone to the sonos app. I don’t seem to be able to log into the sonos app at all if I connect to our speaker because I’m not the ‘registered user’ Surely sonos don’t support password sharing? Is that really the only way?Literally all I want to

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Annazel S
3 years ago
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wfortunyContributor I
posted in Controllers and Music services

Unable to play from Amazon Music

Unable to play any music from Amazon. Disconnected and reconnected amazon account, but keep getting "requested operation failed, please try again" Diagnostic submitted, 865678127

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W
3 years ago
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TheRamblinManEnthusiast II
asked in Controllers and Music services

Why does my entire system show as WM:0?

Hello.  Thanks in large part to the support from these forums my system has been working just fine since I installed it and worked out the kinks.  That’s about 1.7 years.  Today one of my sub-woofers just randomly started dropping out.   I’ve long ago assigned IP addresses to everything in the network so it’s not that.  I decided to look at the “about my system.”In my set-up, I have around 19 speakers with many (not all) of the devices connected by ethernet.  Some speakers are paired as part of a left/right stereo speaker and some are paired with a sub-woofer. Every speaker in my system shows as WM:0.  I don’t have any WM:1 or WM:2.   I don’t understand that?  If one of the speakers is not connected by ethernet, should that be WM:1?  Or do I misunderstand how that works?In my case, the Kitchen Amp may be connected by ethernet but the sub-woofer is not, so I’m not sure if that’s WM1, 2 or 3.  I’ve attached my Network Matrix just in case anyone needs to see that. I’d like to make sure th

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Rowena B.
3 years ago
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Beta119Contributor I
asked in Controllers and Music services

Requested Operation Failed. Please try again.

I have had intermittent problems with my Sonos system in the 4+ years I’ve had speakers, but a re-boot has always seemed to solve the issue.  However, when I tried to listen to Amazon Music today it simply won’t work, no matter what I’ve tried.  Re-booted, tried removing Amazon Music then adding again.  Other services (Pandora) seem to be working fine.  Please help!

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3 years ago
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Hanna HopsContributor I
asked in Controllers and Music services

My Sonos keeps Skipping songs on Spotify and Deezer

Hi, I don´t know what to do my sonos keeps skipping songs when I use Spotify or Deezer. What can I do? Here is my confirmation number of the system diagnostic: 1388308240.Can you please help me! I’m a little stressed with this issue.Thank you!

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Annazel S
3 years ago
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P_DevilContributor I
posted in Controllers and Music services

YouTube Music showing as unavailable.

I've been having an issue with YouTube Music (YTM) for a while now. Ever since about 5-6 weeks ago, I've been unable to access YTM directly through the Sonos app or tell my Golgle Assistant devices (phone, tablet, Nest Home Hub Max, Sonos One) to play YTM on my Sonos speakers. It works fine on my Assidtsmt devices, even my JBL speakers. Just not Sonos. I've tried using the Somos app on my Android devices, iPhone, and PC program. It's always showing as unavailable. My Sonos speakers and app are fully updated, YTM has been removed from Sonos and added multiple times, I tried resetting my entire Sonos setup... Other people aren't having issues. What is going on with YTM and my Sonos speakers? I tried giving it some time thinking it was a glitch that would eventually be fixed. I know there's things going on but it's been more than a month.   I've contacted both Sonos and Google support but haven't heard back, that was a couple of weeks ago.

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Simon B
3 years ago
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VildeContributor I
posted in Controllers and Music services

Sonos radio does not work

Hi, i am unable to use the sonos radio. I Get the following error Please help..

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Annazel S
3 years ago
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clkmailcomContributor I
posted in Controllers and Music services

Amazon Music Unlimited now HD now many not all encoded incorrectly??

Two One(Gen 1)’s wired ethernet in bedroom.  Amazon Music Unlimited.  My Music custom playlists of Amazon songs built/played over past few years using iPhone 7/8/11 with their latest iOS and Sonos (S1) worked great. Yesterday, upgraded to Amazon Music HD.  Now most custom playlist songs get “The Song …. is unable to play - not encoded correctly, odd songs do, e.g. : yes . Keith Urban / Greatest Hits / Stupid Boy not. Tim McGraw / Damn Country Music / Humble and Kind True for most songs on several custom playlists I tried.  On all Amazon Playlists I saved straight (no custom) to My Sonos every song worked! Fixes tried : in Amazon Music app settings set quality to “standard”. in S1 app re-authorized Amazon service. installed S2 app. reauthorize Amazon service. searched community. I’m really stuck, didn’t want to call just yet and am hoping for a fix.  

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controlav
3 years ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in Controllers and Music services

New Album not showing in all searches

I ripped a new album, updated all the metadata by hand (as EAC didn’t find it. Now oddly I can’t find it when I search under Album in My Music nor if I scroll through albums. But if I search for artists I do find it. The album title seems to be correct and the songs are all there and they play but it doesn’t turn uo under search. Any thought please?

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Stuart_W
3 years ago
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SnigeContributor I
posted in Controllers and Music services

Radio Region

Hi,I am new to Sonos I have used Tune In Pro on my phone for years, great app. However, I cannot seem to get regional variations on radio stations on the Sonos.I live in Cornwall, Greatest Hits radio on Sonos is for Teeside, no good for local traffic etc. Can I change it??Snige

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bockersjv
3 years ago
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badge125Contributor I
asked in Controllers and Music services

Sonos issues after big sur update.

Once my computer goes to sleep the sonos app no loner works. the app says unable to locate music folder.

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Airgetlam
3 years ago
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JlewContributor I
posted in Controllers and Music services

Troubleshooting while listening to music system turns on and off

One room constantly turns on and off 10 seconds at a time about every three minutes While listening to music it has four connection to Wi-Fi it’s plugged in and working fine other than

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Rowena B.
3 years ago
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Marc LatasterContributor I
asked in Controllers and Music services

Unable to play SONOS radio station in Android app or Windows 10

Hi, I have a recurring (sometimes it happens, sometimes not) when trying to play my SONOS radio station in the android app or windows 10 app. I get the error message “unable to play the Radio station" while at the same time all other applications using internet work and I am still able to stream Spotify Music to my Sonos system. Rebooting router, phone or laptop does not resolve the issue.As it happens simultaneously at my phone and laptop while other streaming services still work, I'm quite sure the problem is on SONOS-side. Also, when I start the same radio station from Tune-In music service in the SONOS-app, it works! So the problem seems the be with the SONOS Radio Stations only….Somebody has any idea/ suggestions how to fix it?PS: I sent diagnostic report 499739099 to SONOS. Thanks,Marc

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Annazel S
3 years ago
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jgifa1Contributor I
posted in Controllers and Music services

ANNOYING TUNE IN ADVERTS APPEARING RANDOMLY THROUGH OUT STATIONS

THIS HAS JUST STARTED AND IS A PAIN IN THE NECK. DO I HAVE TO USE TUNE IN OR CAN I GET OTHER STREAMING SERVICES THROUGH SONOS  - IT SEEMS ALL MY STATIONS SO THROUGH TUNE IN  AND I GET ADVERTS  INTERRUPTING MUSIC/ TALK SHOWS AT ANY TIME. IT IS REALLY ANNOYING.

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106rallye
3 years ago
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durden99Contributor I
posted in Controllers and Music services

Recently Added playlist

I can only play items in the “recently added” playlist one at a time. Is there a way to play the whole playlist. 

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Rowena B.
3 years ago
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dmn1981Contributor I
asked in Controllers and Music services

Cant play DLNA / Network folder Library - Error 701

Hi AllFirst post here, and I thought I would try here before o contact Sonos Support directly.I've been using a Sonos System for 6 years without issue, but today I've tried to play some music from my NAS via DLNA, and I'm getting error 701, can't add to queue. Research tells me it's a comms issue, so I've rebooted my Router and one speaker to try and resolve, but to no avail.DLNA Media Server is enabled my NAS, media server and upnp is enabled on the Sonos App. I can search my music via the App, and I know its correctly searching, as I change the content directory on my DLNA Media Server on my NAS to a single folder, and I can find and search that folder in the App, so I know its working between my App and my NAS.My system details are below.Does anyone has any suggestions?I've even tried adding a Media Library via a Folder Share, but when I set the network path and user name and password, it tells me the first folder in the path there is no share??I've never had this is issue before st

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Rowena B.
3 years ago
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DesiluContributor I
posted in Controllers and Music services

YouTube music sucks on Sonos. All playlists albums and artist not in alphabetical order and no option.

When is this going to be fixed. The lease Youtube music can do is allow alphabetical sorting on the pc version, the sonos version and not just the app version. This is ridiculous. If they do not fix this issue, and fast, I will be cancelling my google play/youtube music subscription. I am VERY DISAPPOINTED!

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T
3 years ago
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Kevin_106Contributor I
posted in Controllers and Music services

Playlist import

So I have moved everything off of GPM and onto a NAS. I am now trying to figure out how to import the playlists. I've tried Soundiiz but the file types for exporting playlists doesn't match the file types Sonos supports. Any other options out there? Thanks

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K
3 years ago
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SonosJoJoBaContributor I
posted in Controllers and Music services

playing downloaded music

I have Music downloaded on my iPhone 11. I don’t want to play it through Apple Music, as it is music I already purchased and I don’t want to pay for Apple Music. However there was no option on the browse tab on Sonos to do so. My friend has a Sonos system andSays he does not have a problem playing music downloaded on his iPhone X on his Sonos system. However, when he can next to mine, he cannot do so. Any

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bockersjv
3 years ago
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JoshMContributor I
posted in Controllers and Music services

Youtube top songs not an option

In Sonos I regularly search for an artist to look at their top songs. In Google play this was easy. Now this has been replaced by YouTube Music Top Songs is no longer an option in Sonos. It is an option in the YouTube music app so this is only a problem thru the Sonos app. Can this be added to the Sonos app?

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J
3 years ago
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Bernie WilliamsContributor I
posted in Controllers and Music services

Entire music library vanished from SONOS

Hi, I’ve been experiencing a number of issues with my Sonos system recently, namely, speakers disappearing from the app mid song, including paired speakers; then today my entire music library has inexplicably vanished from Sonos.  I’ve made sure that all apps are updated and running the same software and ensured that my Mac is up to date and nothing……To be honest, I'm getting rather sick and tired of all the issues with Sonos, I just want to be able to play music, but seemingly every time I try there is yet another issue.Any advice gratefully received.  

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buzz
3 years ago
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freemasContributor I
asked in Controllers and Music services

Sonos HD free trial

I just enrolled in the Sonos Radio HD free trial last night, but nothing seems to have changed on my app.  When I go to Sonos Radio in the “browse” section, I still get a box asking me if I want to learn more about Sonos Radio HD.  Should I be seeing a separate entry on the app for the HD version, or is it just integrated into the Sonos Radio button that is already there?  

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Rowena B.
3 years ago
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AlexeyRContributor I
posted in Controllers and Music services

Youtube Music Library Fails to show all Content

Sonos application is not showing full content of my YouTube Premium Library.It seems that YouTube Music - Library - Songs is showing “YourLikes” playlist with 30 songs instead of All songs in my library. From YouTube music website I can see all the songs.Search songs and playing playlist is working well.Please help to fix browsing all songs in YouTube Music. Diagnostic report: 1481104946Troubleshooting performed:Removed/Added YouTube service into sonos Restarted Sonos device and router Contacted Sonos Customer Care, which was unable to resolve this, case 02293203 

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Simon B
3 years ago
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HampshirerunnerContributor I
posted in Controllers and Music services

Napster Top charts

Napster on Sonos has gone crazy with it’s charts list. When I ask it for top songs, albums, artists, etc. it gives me a bunch of music that I have never heard of. I thought it was just me losing touch but when I go direct into the Napster app then everything as it used to be - Ed Sheeran, Lady GaGa etc. Any ideas?

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R
3 years ago
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jocksyboyContributor I
posted in Controllers and Music services

Sonos Radio

Hi- i’m unable to access sonos radio - the app says my account needs reauthorizing but when I try and do that it says unable to reauthorize. App and speakers are up to date any pointers?

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Mark P
3 years ago
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