Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,538 Topics
  • 31,088 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

4538 Topics

J
jayjay58903Contributor I
posted in Controllers and Music services

Can't add Apple Music songs to queue

My sonos can not shuffle my 27000 songs from apple music. Just says Unable to add songs to the queue. Have tried resetting the app, the system and the wi-fi. Still no joy. Sonos has always struggled with my music library, like I can not play my playlists. Any ideas would be gratefully received?

1
Simon B
3 years ago
S
sueseaContributor I
posted in Controllers and Music services

Apple music playlist not syncing on IOS devices after updating

My Apple music playlist not syncing on IOS devices after updating.  On Sonos, I can go into Music Library/songs and see that the new songs are there, but they are not in the playlist. In other words, in my Apple music, I have added Song A into Playlist X. When I update my Sonos, I can see Song A, but it is not in Playlist X.macOS Catalina v10.15.7iPad Air 12.4.9Sonos update is current.Please help!

5
Simon B
3 years ago
R
Ryan365Contributor II
asked in Controllers and Music services

Sonos speakers missing from Spotify device

Hi AllHas anyone else noticed lately that Spotify connect is very hit and miss? I’d say over the last month or so my system hardly ever shows in Spotify. However what I have noticed is if I change Wifi networks from 2.5ghz to 5Ghz or visa versa(different SSID names). They all seem to suddenly appear, then a few hours later they’re gone again. The only difference with my system in this period is the addition of a google tv chromecast which always seems to show in Spotify.  Any ideas if this could be the cause? Thanks! Ryan

3
R
3 years ago
W
William OBContributor I
asked in Controllers and Music services

Connection issues

I am having connection problems over the last few days. My music is controlled on an iphone 8 via Apple music. When i navigate to my playlists i am getting two error messages "there is a problem please try later" or if i access a playlist "unable to add songs to the queue" I have recently updated my Apple software to iOS 14.2. Are there any issues with that?

1
Annazel S
3 years ago
S
StuRContributor I
posted in Controllers and Music services

Amazon Music HD - playlists not visable on Sonos

I have about 20 playlists on Amazon Music HD, but when accessing the service via the Sonos app, I only see my “Discovery Mix” playlist (originated by the service), none of the playlists I created.  Any idea why this is the case?  I can go into the Amazon Music app and beam my music to Sonos via Airplay, but I’m stumped why Sonos itself won’t show the playlists. Any help would be appreciated - thanks. 

3
J
3 years ago
J
John 21Contributor I
asked in Controllers and Music services

New app

I am struggling to connect my sonos to my WD cloud mirrror which is on a home network to link my music library again. . It used to work before the app was changed, I get an error code 900. Tried them help line but it only works from 09:00 - 17:00 no good to me as I work the same hours. Can anyone assist. I have also tried downloading the app onto a computer and through this have been able to point direclty to the required file but still no joy. Any help would be greatefully recieved.Thanks John21

3
Airgetlam
3 years ago
J
jwhyteContributor I
posted in Controllers and Music services

iTunes

I have a large amount of itunes music on my iphone. Up until a few months ago I could send the music from my iphone to my Sonos Beam which would then send the music to both of my Sonos One speakers.Now I can only send the music from my iphone to the Sonos Beam , I no longer see my two Sonos One speakers on my phone  Can you help ?

2
J
3 years ago
C
CLTBurgContributor I
posted in Controllers and Music services

Sonos HD Radio Cutting Out

My system is new, and dealer installed.  Dealer also installed state of the art high-speed internet completely replacing previous system.  Everything has worked great, except I just “upgraded” to Sonos HD and it constantly cuts out as if it is buffering.  Doesn’t happen on Prime HD, Spotify, Pandora, etc.  Anyone else have this problem?

9
R
3 years ago
jackbox1
jackbox1Contributor I
asked in Controllers and Music services

Looking some expert help reconfiguring my musical mess

Since July, when OS Catalina shredded iTunes, killed .xml files and jumbled my entire music collection into a mess, I have been struggling piecemeal to reorganize it. I had iTunes Match and songs saved on my Mac HD and that worked for a long time, Now I have tried relocating to a NAS (without really knowing how), subscribing to Apple Music to have everything in the cloud, tried to transfer playlists into Sonos playlists and about 12 other things.Bottom line is that I need some pro help to get this thing back to shape. I have requested some quotes from people and they’re looking for $270/hour.Do you have any recommendations for me? Thanks in advance!Jack

1
Ken_Griffiths
3 years ago
P
Peter BrabenContributor I
posted in Controllers and Music services

Sonos Move unreliable

Hello AllI’m new to this forum. I have a lovely Sonos system, which is great. I bought a new Move to add to it, but unfortunately I am having some frustrating reliability issues. I have done the obvious things, like rebooting the router, powering the units down, although with the move I cannot connect it to an ethernet cable to update its software as I would with another Sonos unit, (as the Move has no ethernet port I could see).I have re-done the whole system in the past, and the Move appeared on the restarted system, but pretty soon it dropped off again, and now I cannot get it back - it won’t play on either Sonos or on Airplay. The move works on Bluetooth, but when it is on bluetooth, it cannot “see” the other products in the system, so it can’t join in and play the same music. 

5
P
3 years ago
G
Gino1978Contributor I
asked in Controllers and Music services

unable to play itunes library

I used to be able to play my itunes library through my Sonia speakers and now it won’t let me - help!

4
G
3 years ago
J
Jeff101Contributor I
asked in Controllers and Music services

Music Library not updating correctly

I have added an additional album to my music collection and after many updates this is still not showing in my system.I have less than 3000 tracks in the library so space should not be an issueI have checked the metadata and this looks to be correctI am using both Windows 10 and Android 10 for the update processThe music library is stored on a NAS drive and only this album is missingAre there any error logs generated by the system that I can view that may throw any light on the problem?Thanks

5
J
3 years ago
S
ShaneSContributor I
asked in Controllers and Music services

sonos move and Sonos Play 1

Hi. I have just added a Sonos Move to my system which just has 2 play ones linked in stereo.I can play both the move and the play 1’s separately but as some as I turn on the move the play 1’s are no longer visible in the app.  Any suggestions on what I need to doThanks

3
S
3 years ago
M
mariuszkContributor I
posted in Controllers and Music services

Sonos will not show songs in activity playlists

HiRecently our Sonos stopped showing songs in the Activity Playlist under iTunes services.I’ve tried to remove and re-add iTunes / Apple Music but still this is a problem.Remaining features of Apple Music seem to work fine. Please adviseBest regardsMariusz

10
M
3 years ago
S
SammytContributor I
asked in Controllers and Music services

Music service skipping after a period of time doesn't recover, unless paused

Diagnostic number: 882209052Hi i have been having this issue ever since i purchased this system... i haven't tried it on all music services (which i will do) but the testing i have been doing is on streaming iHeart Radio. It seems that after a period of time the speaker or group of speakers starts to loose the stream and skips, it gets worse once it starts and doesnt recover. if i stop and start the group of speakers it works for a while ~1hr, then starts skipping again. I have replaced the router, switches and access points and this still happens. One test i've done is to split the group of speakers into two with each group having a hardwired set of speakers, this has proved that it's not the wifi as these speakers suffer the same issue. I have also started the second group of speakers after the first lot start exhibiting the issue and they work fine with the same service as the first set continue skipping. i will continue testing but would appreciate any suggestions on fixing this.  

1
Rowena B.
3 years ago
M
mborellaProducer I
asked in Controllers and Music services

Local Music Library on PC - not all tracks being index

I am running a moderately-sized local lbirary on my local PC.  This is the same PC that my Sonos controller is on.  I’ve added the Music directory.  Some of the tracks show up in the Sonos Music Library and some do not. I’ve checked that the missing tracks are:In the right directory MP3s Have proper metadata Have short file namesAny other reason why some albums are found and others are not?

7
M
3 years ago
L
lordpufferAvid Contributor II
asked in Controllers and Music services

How to get 2 CD sets to show up in the Sonos S2 app Music Library as 2 separate CDs?

I currently own the Amp and have the S2 app installed on my Mac which is running 10.15.6.  I mainly use the Amp and the Sonos S2 app to play music that is stored on my Mac.I needed to add album art to my stored music so that it would show up in the S2 app Music Library.  I discovered that the best way for me to do this was to find album art for each of my 400 albums (folders) and place each one called “folder.jpg” separately in each folder.  That works great and the album art shows up in the S2 app Music Library.  However, when I rip a 2 CD box set, only one album for it will show up in my Music Library, and all songs from both CDs are in it.How do I get both albums from a 2 CD box set to show up separately as 2 CDs in the Music Library?  I use an app called XLD https://sourceforge.net/projects/xld/ to rip CDs as FLAC files to my Mac.  It uses the freedb music database to tag the CDs that I rip.One more question.  I have many AD/DC albums stored on my Mac.  When I go to the S2 app Musi

12
L
3 years ago
D
DannyKCohenContributor I
asked in Controllers and Music services

Spotify will not show up as a music service

Hi There, I’ve updated my location to US and I still cannot add Spotify as a music service, it doesn’t show up nor when I search for it. I’ve downloaded and reinstalled the app as well. Any suggestions?

1
Mark P
3 years ago
N
NcackalackieContributor I
posted in Controllers and Music services

Amazon music not working

Amazon music not working.  All other sources (Pandora, Spotify. Etc.) play just fine.  However when i try to play anything from Amazon it says “Requested operation Failed”.  Ive removed and re-added Amazon service but no luck.  Any suggestions?

4
Annazel S
3 years ago
J
jsojazzAvid Contributor I
posted in Controllers and Music services

Amazon Music HD - The connection to Amazon Music was lost

I have been using Amazon Music HD for about a week and am noticing some issues playing Stations.Today - as I am looking for some good stations for the evening - I am getting the response - Unable to play “name of station” The connection to Amazon was lost.If I play the Amazon App - no issues at all. Is anyone else experiencing this?  

2
J
3 years ago
T
tolleycrContributor II
posted in Controllers and Music services

SiriusXM 70/80s Christmas not playing

Anyone having an issue playing Sirius XM 70/80’s Christmas channel (780) on your sonos system?  Every other station works fine but that.  It plays fine directly on the sirius app.

10
S
3 years ago
T00LF00L
T00LF00LProdigy I
asked in Controllers and Music services

SiriusXM unable to browse music

SiriusXM is “unable to browse music”.  This is a constant issue for as long as I have had SiriusXM connected.  It just doesn’t work worth a crap. It very seldom is able to connect, and when it does it will stop after a while with an “unable to connect” error message.  I don’t know if this is a Sonos or Sirius issue, but neither seems to be doing a damn thing about it.  Advertised services are NOT WORKING AS ADVERTISED.  Someone please fix this worthless service or refund my money. 

1
Mark P
3 years ago
M
MrfrixContributor I
posted in Controllers and Music services

Casting from Plex app

Hi all. Having a few issue trying to casting to work from the Plex apps.  I can play my plex library directly from the sonos app so think my plex media server is set up correctly. However, when I try and cast from the plex/plexamp app sonos gives an error:The leading numbers are the internal ip of the NAS running the plex server and the last number is the port. Same song plays fine from sonos app. Not sure if the issue is on sonos side, plex side or something with my network... Diagnostic from just after the screenshot 2007402986, hoping might pinpoint where the issue is...Attempting to troubleshoot, I switched from a sonosnet setup (with playbase connected to router via ethernet) to Wi-fi following a suggestion on the Plex forum. Didn't help so I switched back.  Now I'm not sure if everything is as it should be. All players, other than my Move, are WM0 which is good, however, my router is showing my playbase as connected via Wi-Fi, not ethernet.  So I tried disabling the playbase Wi-F

3
M
3 years ago
P
Pendr4gonContributor I
posted in Controllers and Music services

Spotify will not connect

Hello.I’ve been using Sonos one since 6 months or so, and just recently the connected Spotify have been acting weird.At the moment I can’t play music that I’ve connected through Spotify on to my Sonos.Some tracks are playing for a few seconds, then switches to another one, and another one.Some tracks Sonos just skips.If I access the tracks via Spotify it’s working, but as soon as I connect my Iphone 11 PRO Max it continues at the same way than before.Anyone having the same problem?

2
M
3 years ago
H
henryr01Contributor I
asked in Controllers and Music services

Amazon Music Streaming stops CONSTANTLY

For the past two days, Amazon Music (regardless of channel!) stops playing completely. This is really getting old…Anyone else seeing this problem?

1
H
3 years ago
Terms & ConditionsCookie settings