Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,210 Topics
  • 27,463 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4210 Topics

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0x10211799107Contributor I
asked in Controllers and Music services

"Your system was not found on this network" after product adoption.

I got a new router, and read online that the easiest way to transfer my existing, working pair of play:1s was to factory reset them and create a new system on the new network. I did this, and the system cannot see the system. Additionally, at the end of adopting each speaker, the following message was displayed: “Your Play:1 has been added but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.” Accordingly, I did as it suggested, and the system is not found. I’ve repeatedly factory reset and readopted the devices, to no avail: the system is never found. I’m not quite sure what else to try. This had taken hours and I have an unusable pair of speakers. I’ve read elsewhere that factory resetting devices may not remove them from “my system,” whatever that is. How should I proceed?

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3 minutes ago
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AudiophoneContributor I
asked in Controllers and Music services

where's the alarm on the new app v80?

Did not find it in the update.Can't set any alarm or sleep timer.

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7 minutes ago
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MarshlandContributor I
asked in Controllers and Music services

new app missing playlists

The new Sonos app is a catastrophe.  How can they release something that eliminates prior functionality.  It doesn’t allow saving of music, and I’ve completely lost my playlists.  It also takes forever for it to start playing item (an error message repeatedly pops up)I called customer support last night.  It took over an hour to,speak,with someone who sai there was nothing she could do.  How can a company be so irresponsible with its products.  I’ve spent a huge amount of money on the speakers that have been rendered useless 

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8 minutes ago
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YorkSteveTrending Lyricist I
asked in Controllers and Music services

New app & music library - several questions

Well, what a disaster. Here is another long-time Sonos user utterly baffled as to why this app upgrade was released. I would appreciate answers to a few simple questions.I have a large (approx 2000) library of CDs held on a usb drive, connected to my router.The new app finds the library, but there is no album art. Why?If I search for an artist, it brings back options for Spotify, Mixcloud, etc etc, but not my CD library. Why?My playlists (some of which have hundreds of tracks) appear in the Sonos favourites section, but if I click on them, there is no track listing. Why? Once they are playing, I can click on a button which shows the track listing, but how do I edit the playlist?If I go into my library and drill down to a song, the option to add it to a playlist has gone. How do I do it? In fact, how do I create a new playlist???!!!How do I tell Sonos to re-index the library when I add another CD? In the old app I set it to re-index every morning at 3am. Is that still happening?All of t

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8 minutes ago
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LC-VANContributor I
asked in Controllers and Music services

new app

New app doesn’t have all the functions working and has removed many much loved features. Give us the old app until you have the new one fixed and customer tested.

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8 minutes ago
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ward.beullens@t-online.deContributor I
posted in Controllers and Music services

Sonos CEO and new app

let your voice be heard and send an e-mail straight to the SONOS CEO (ceo@sonos.com) to complain about the horrible new SONOS app until this total mess is fixed.

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9 minutes ago
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CurryTruckContributor I
asked in Controllers and Music services

Latest app update - can’t find alarms

Has anyone managed to find the settings for alarms in the new (May 2024) app update??I hate the new app as I think functionality is backside first!I’m in the lounge so I want to see the speakers first the what I want to play. The new app hides speakers behind content.  

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9 minutes ago
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Billw2287Contributor I
asked in Controllers and Music services

setup issue

I don’t like the new app!!  Every time I start playing anything it wants to automatically play in a location I don’t want it to play.  I have unselected it numerous times but it always comes back to that same place every time!and it is one that I have never used.how to fix this???thanks

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12 minutes ago
webmink
webminkCollaborator II
asked in Controllers and Music services

How do I search my music library in the new app?

I can browse my (very large) music library but not search it - what am I missing?

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15 minutes ago
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Mike GrantContributor I
posted in Controllers and Music services

new app update is SLOW. SLOW. SLOW!!!!

Before I get into how SLOW it is, let’s talk about the interface - TERRIBLE.  Alarm - missing.  Search - terrible.play list maintenance- missingi completely regret adding multiple SONOs devices to my home. hey SONOS -  get your act together and FIX IT!

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18 minutes ago
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linboxContributor II
asked in Controllers and Music services

New Sonos ap update sucks! How can I down grade again

I just upgraded to the new version of the app. I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are thereNor can I not search the library anymore.Until you have this changed back or fixed please tell me how to downgrade the softwareI’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!! Sonos does not need to look like Spotify!   

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26 minutes ago
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Frank77Contributor I
asked in Controllers and Music services

Where is the Alarm and sleep timer?

The alarms and sleep timer are gone in the new app? Did sonos really destroy such essential features or is this a bug? I really hope they didnt just go "fork the paying user" on us here, a ton of us use and rely on those every single day. Gonna look for a money back option here

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27 minutes ago
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UniversalContributor I
asked in Controllers and Music services

NAS not suppoterd in new S2 app

Why is in the new S2 app a NAS device not supported.How can I now use my onw music in my NAS system?can you fix this quickly? i’an NOT happy with the new app! 

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28 minutes ago
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Robert_164Avid Contributor I
asked in Controllers and Music services

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!Don't you guys check your work? I've been reading some other letters and there are many more problems.SONOS PLEASE FIX THIS ASAP

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31 minutes ago
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Ryansmith92000Contributor I
asked in Controllers and Music services

volume control on latest app update

With the latest Sonos App update, the volume control has changed to a slider. I preferred the numerical adjustment. We have our speaker on all the time, and having it set to 11 on the old app was perfect. Anyone know if you can change the volume control style?

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33 minutes ago
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BaronspiegelContributor I
asked in Controllers and Music services

Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

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34 minutes ago
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Rip TornContributor I
posted in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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46 minutes ago
Majo133
Majo133Enthusiast II
posted in Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

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48 minutes ago
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LongorContributor I
asked in Controllers and Music services

Qobuz in new app

Installed the new app update today and am running into some bugs with Qobuz integration.  Navigating to Qobuz —> Favorites —> Artists, nothing loads, just an icon screen (screenshot below).  Same with “Tracks” (screenshot also below).  Anyone else having this issue?  It looks like the Sonos app maybe thinks they’re playlists? Qobuz —> Favorites —> Albums loads fine.   Thanks in advance!   

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49 minutes ago
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prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

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1 hour ago
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JOHN TWIN SUBContributor I
posted in Controllers and Music services

sonos S2 what a joke

Seriously not impressed with the new app , old one was excellent , I can’t search my music for any songs  it says check service status ( I have you see ) , can’t add songs to queue . I was so excited to down load the new app now I feel my music experience has gone backwards. Surely you must test an app before you release it ? They promised us a better music experience and we have all down loaded an app created by Fred Flintstone , for a company that started out marking apps this is seriously pathetic 

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1 hour ago
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ToolioProdigy I
posted in Controllers and Music services

Calm Radio another victim of this week's update disaster?

Calm Radio stations don't appear in the wake of the app update disaster. The service is still there, but it does  nothing. Yet the Sonos status page lists it as working. That's three of my favourite services gone today--Calm Radio, CBC and Amazon Music. Great work, Sonos!

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1 hour ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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1 hour ago
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dnc99Contributor I
asked in Controllers and Music services

New Sonos app - playing artist “top tracks” on Deezer

Hi,After searching for an artist on Deezer, one of the options available is to play their “top tracks”. On the old S2 app this worked fine. I could search for the artist, select “top tracks” and then “play” or “shuffle play”.On the new Sonos app, I can get to the artist “top tracks” on Deezer, but then it only appears to let me play one track at a time. I can play a track, but once that track is finished it won’t move on to the next one. It just stops playing anything.Is this user error, bug, or planned feature? Can you advise how I can play an artist’s top tracks on Deezer please?Thank you.

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1 hour ago
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Mike_10Contributor I
asked in Controllers and Music services

Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

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1 hour ago
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