Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,123 Topics
  • 26,982 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4123 Topics

webmink
webminkCollaborator II
asked in Controllers and Music services

How do I search my music library in the new app?

I can browse my (very large) music library but not search it - what am I missing?

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7 hours ago
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MartinF.Contributor I
asked in Controllers and Music services

TuneIn not working since app update

Has anyone had issues with TuneIn since the app update? I updated the iOS app today and TuneIn wasn’t working, I removed it from my service and went to re-add it only to get an error message each time telling me to check my network connection.   My network connection is fine and other services are playing no problem. 

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7 hours ago
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castallaLocal Superstar
posted in Controllers and Music services

Oh Happy Days!

When all looked so bright and cheery:  

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7 hours ago
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pethead101Contributor I
asked in Controllers and Music services

New App

So far I'm finding this app to be a total disaster, it appears a lot of useful functionality has been removed .I cannot find a way to search my music library, nor can I find the options to edit the current track play queue which I frequently used.I am using the Android version. Any help much appreciated.Thanks 

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8 hours ago
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BiggieSmallsContributor I
asked in Controllers and Music services

new sonos app - no EQ access for non account owner

Hi I am looking for a way to return to the old Sonos app without resetting my iPhone. Here is the problem: when we purchased our amp the app was set up with my wife as the system owner. I have my own Sonos profile and not being the system owner wasn’t a problem for me until today when I updated to the new Sonos iPhone app. As the non account owner I no longer have control of EQ which means I can’t control which speakers are on and off without signing in as my wife. This was not the case with the old version of the app. The reason this is a problem is we have speakers in our Alfresco and Kitchen which I used to be able to turn on together, turn on just the kitchen by swiping left or just the alfresco by swiping right. This is now only possible if you are signed in as the account owner.  The two photos show 1. Me logged in as myself getting blocked and 2. the second photo is what can be accessed when logged in as my wife (the system owner).I hope Sonos fix this issue!!!!   

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8 hours ago
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Tacatare82Contributor I
asked in Controllers and Music services

Mise à jour de l'application

Ou est la mise à jour qui devait sortir hier le 07 Mai 2024 ?  Moderator edit:Google Translate- Where is the update that was supposed to be released yesterday on May 7, 2024?

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8 hours ago
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willryan42Enthusiast I
asked in Controllers and Music services

Is Sonos killing local libraries with these new software updates?

Just updated the iOS app and I don’t see any way to search or access my local library on my computer.  I know this was the case when Sonos updated the search feature in the S2 app, but now it seems like there’s no “classic search” option.  What’s the deal?

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8 hours ago
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npkContributor I
asked in Controllers and Music services

"Music Library Settings" missing

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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8 hours ago
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ClemscotTrending Lyricist I
asked in Controllers and Music services

Latest Sonos Update - Sonos Playlists

Maybe I don’t like change but the latest Sonos update on the Mobile App is dreadful. Can anyone advise how I add or delete songs from my existing Sonos playlists using the app for an iPhone. It used to be so simple and intuitive - now its impossible. Or maybe I’m getting old… I’m just using the faithful old Desktop Controller now and that works a treat.

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8 hours ago
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ClemscotTrending Lyricist I
asked in Controllers and Music services

NAPSTER ISSUE: 'Unable to connect to Napster' and 'No selections are available'

I create Sonos Playlists with songs from Napster. When I play the playlist I will get an "Unable to Play...lost connection to Napster" message for some songs in the playlist. I will go into the Playlist and see that about 12-15 songs have a black icon next to them (no record cover graphic) and these are the songs that will not play. I have to go and redownload every one of these songs back into the playlist and remove the "bad" song with the black disc icon. It is exactly the same whether I’m on the Sonos (2) Desktop Controller or the Sonos (2) Mobile App. I now have about 500 songs that need to be deleted and reloaded. On top of that, when I search (Napster) for artists/albums/songs, I am now finding that huge numbers of them come up with ‘No selections are available’. Napster is now practically unusable - as is my Sonos system. I have tried: 1) deleting and reloading my Napster Account - no change. 2) Turning off my router for 2 minutes - no change. I am not the first person to post

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8 hours ago
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Pcv33Contributor I
asked in Controllers and Music services

quand allez-vous publier une version qui marche

Bonjour,Bonjour,Depuis la publication depuis votre dernière version, je ne peux plus accéder à mes périphériques Sonos à l’accepter d’un seul alors que j’en ai 11.Cette version n’est pas stable, elle ne marche pas, elle n’a pas été testée correctement avant publication.Cette version n’est pas stable, elle ne marche pas, elle n’a pas été testée correctement avant publication.C’est vraiment très amateur comme procédé de mise à jour.Quand avez-vous prévu une nouvelle version ou à défaut, un retour à la version précédente qui fonctionnait ?Merci de votre retour

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8 hours ago
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DuckAreLateContributor I
posted in Controllers and Music services

Reinstall old app on Android and get access to your alarms again

Unstall version 80.x from your deviceYou can download Sonos App version 16.1 as an APK-file here:https://en.softonic.com/download/sonos/android/post-downloadWhen the file is downloaded - and you have selected Install, you will be promptet to allow app installs  from Unknown Sources.When install is done, you should change tha above setting back to disable app installs  from Unknown Sources.  

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9 hours ago
dave77
dave77Headliner I
posted in Controllers and Music services

How do we disable remote access with the new Sonos web app?

Now that we have the new Sonos web app we can control our Sonos players from anywhere in the world, something that I believe wasn’t available before.Is there any way to turn that off?

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9 hours ago
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CM3333Contributor I
posted in Controllers and Music services

GARBAGE May 7th release of iOS App

Dear Sonos,Your High School programming interns really screwed the pooch this time.Roll it back please.  The summer is upon us and I dont  want my $1,100 sound system rendered useless.Pay for actual software engineering professionals next time round.

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9 hours ago
press250
press250Enthusiast I
posted in Controllers and Music services

New Web App Discussion Thread

Splitting off a thread for the new Web App in an effort to separate feedback from the ‘announcement’ thread that is justifiably dominated by mobile app feedback.First and foremost, thank goodness the Windows (and Mac?) Desktop Apps still work! That allows us to use (okay, attempt to use) the new web app without going completely ballistic.I’ll start with something nice to say: it’s amazing that the Web App works, being quite an architectural departure from anything before. It picked up my local library and played music AOK on my first go.QUESTION: has anyone seen album art from their local library display in the Web App? I’ve not seen any such album art display, be it albums in Sonos Favorites or navigating through Your Sources > Music Library > Albums or zooming down to a single album or ‘now playing’. Using a streaming service, all of those methods display album art so the functionality is kinda sorta there. And yes, I’ve waited a full 90 minutes for something to happen.I’ve rea

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9 hours ago
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KendudeContributor I
asked in Controllers and Music services

Elimination of Being Able to Play Android Music Library Through Sonos System

So, Sonos geniuses eliminated the ability to play your personal music library stored on an android phone through their app/speakers. Currently, you can only play your library music through their app via computer. And there are no plans to bring this feature back for android in future app upgrades (per their customer service). I’m assuming this is all because Sonos is most likely getting kick backs from streaming services to force people to use such services. Why else would this be eliminated? Please would someone from Sonos explain why such capability for Android users to play their own music library be eliminated? This is so counterintuitive it is beyond belief!

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9 hours ago
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Meh1982Contributor I
posted in Controllers and Music services

i wish i had more hands

so I could give this app four thumbs down

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9 hours ago
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MikeDave06Contributor I
posted in Controllers and Music services

Sonos doen't play my Plex library but I can see the Plex library on Sonos App

I have a Sonos setup in house A (home) and in house B (second home).On both systems, I have added the Plex service.The Plex server is in house A and runs on a dedicated Mac Mini.Everything was working fine until now.For the past few weeks, in house B, I can browse my Plex library from the Sonos app, but when I play an album or a playlist, the track seems to start (without any sound) then it skips to the next one, etc., without ever producing any sound.Plex is working on Sonos in house A AND the remote acces on Plex is activated and running well.I should mention that if I use the Plex app on my iPhone when I’m in house B, I can play my entire Plex library remotely.It’s only when I launch Plex from the Sonos App that it doesn’t work.My equipment: iPhone 14 Pro Max iOS 17.4.1Sonos App Version 80.00.04Thank you for any help. 1sur5 Afficher les suggestions En savoir plus 

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9 hours ago
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Mike_WaltersContributor II
asked in Controllers and Music services

cant connect to Anazon music

I can’t connect to Amazon music. I’m using the new app but it was working originally with the new app tried reauthorising but still can’t connect. Amazon music via the Amazon app seems to be ok. Anyone else seeing this?

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9 hours ago
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Jersey DTrending Lyricist I
asked in Controllers and Music services

TuneIn on new iOS app is a disaster

My TuneIn Library of stations, (which Sonos is calling Favorites) is only showing a partial list, with big icons and partial names that show nothing for URL-entered stations and no way to change the name or enter new URL-stations.  So now I can’t tell which is which, and more than half are just gone.  I have entered a lot of premium-paid JAZZRADIO.com, CLASSICALRADIO.com, ROCKRADIO.com  and DI.FM stations manually, and now I can’t see them or change them.Luckily (ha!) I can still get to them and make changes on the old desktop app, which I will never “upgrade” unless this all gets fixed.

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9 hours ago
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FirewolfContributor I
asked in Controllers and Music services

How do I remove disabled items from Sonos Favorites in the new Android app?

After updating to the new Sonos app on Android (replacing the Sonos S2 App), I noticed that several of my Sonos Favorites are greyed out and cannot be selected.I suspect that some of them were radio stations from the old TuneIn service - which doesn't appear in the new Sonos app anymore.So, how do I remove those old favorites now?Typically, I'd have to find the item under the specific service and "un-favorite" the item there, correct? (E.g. search for the radio station in the old TuneIn service and deselect it there... But since the service isn't available anymore, I can't.)

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10 hours ago
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Marcellus62Contributor II
asked in Controllers and Music services

How do I update my music library in the new app?

Is it still possible to update music libraries in the new Sonos app?

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11 hours ago
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Mike GrantContributor I
posted in Controllers and Music services

new app update is SLOW. SLOW. SLOW!!!!

Before I get into how SLOW it is, let’s talk about the interface - TERRIBLE.  Alarm - missing.  Search - terrible.play list maintenance- missingi completely regret adding multiple SONOs devices to my home. hey SONOS -  get your act together and FIX IT!

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11 hours ago
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mmbmmbContributor I
asked in Controllers and Music services

If you are in Europe Sonos need to provide a refund in full regardless of age of hardware due to their new appl

All, Today I’ll be putting in my request for a refund in full for all of my many Sonos devices due to them removing functionality in their latest version (can’t call it an upgrade can we?) of their iOS app.A little known or used part of EU law covers this use case and I’m that frustrated that they could be so incompetent and/or arrogant  to remove so much key functionality in a new version of the app without prior warning and not providing any mechanism to revert  Like many I use Sonos extensively for alarms (primary use case to be honest as there are better smart audio solutions for use cases where listening is the primary use case) … how they could begin to consider it was ok to remove this feature is beyond comprehension. FYI - I used the same EU rule to successfully force Google to refund my Nest Camera’s because they removed the ability to allow me to turn on/off the recording light (alerting people they were being recorded).   Blended hardware / software companies need to underst

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11 hours ago
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Marcellus62Contributor II
asked in Controllers and Music services

How do I delete songs from Sonos playlists with the new app?

I haven’t found a way to delete songs from my Sonos playlists in the new app. Am I missing something or is it simply impossible?

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11 hours ago
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