Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,533 Topics
  • 31,063 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4533 Topics

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OwlhootsContributor I
asked in Controllers and Music services

down loading updates

when I try to down the updates it will not finish the download, 

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1 day ago
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YorkSteveEnthusiast I
asked in Controllers and Music services

New app & music library - several questions

Well, what a disaster. Here is another long-time Sonos user utterly baffled as to why this app upgrade was released. I would appreciate answers to a few simple questions.I have a large (approx 2000) library of CDs held on a usb drive, connected to my router.The new app finds the library, but there is no album art. Why?If I search for an artist, it brings back options for Spotify, Mixcloud, etc etc, but not my CD library. Why?My playlists (some of which have hundreds of tracks) appear in the Sonos favourites section, but if I click on them, there is no track listing. Why? Once they are playing, I can click on a button which shows the track listing, but how do I edit the playlist?If I go into my library and drill down to a song, the option to add it to a playlist has gone. How do I do it? In fact, how do I create a new playlist???!!!How do I tell Sonos to re-index the library when I add another CD? In the old app I set it to re-index every morning at 3am. Is that still happening?All of t

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1 day ago
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Bob_BContributor I
asked in Controllers and Music services

Qobuz playlists not available

Qobuz playlists are not available when using the upgrade app on Android. These playlists are properly displayed when using the Sonos program for Windows.When a Qobuz playlist is added via the Windows program, it plays and shows up on the Android under “Recently Played”; however, clicking on that playlist on the Android fails “Something went wrong” ← No kidding.

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1 day ago
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robokittyEnthusiast II
asked in Controllers and Music services

Is the queue really empty when the new app says it it?

I just played an old playlist. On my computer, where I am still using the old app, I see that it’s playing, and I can see that there are a lot of songs in the queue. But in the new app is says the queue is empty, even though it also says it’s playing a song. Is there a way to really see what is in the queue?

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1 day ago
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robokittyEnthusiast II
asked in Controllers and Music services

How do I add music to a particular speaker in the new app?

With the old app you selected the “room”, and then and music added would go there? With the new app I can pull up a overlay that says “Your System”. Then in there I can select different rooms and press “Apply”. But that doesn’t seem to stick all the time. 

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1 day ago
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AkremenContributor I
asked in Controllers and Music services

Playing songs randomly from music library in new app

In the old app I could set up Sonos to play through the songs in my library randomly. In the new Sonos app when I select a song only that song goes into the queue, whereas in the old app all the songs in the library went into the queue. Will this feature be available at some point? This capability is one reason I invested in a Sonos system

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1 day ago
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Napoleon70117Contributor I
posted in Controllers and Music services

app update

I am VERY UPSET over this new app and update . Why change something that was working just fine ?  .  1 speaker out of 7 is working .  So much money invested on a system that WONT WORK .  I’m pissed 

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1 day ago
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SUPER-TECHContributor I
posted in Controllers and Music services

Unable to Log into app since upgrade.

I am.using a Samsung fold 4.Since the app upgrade I can no longer select "Sign In"  .The app just jumps out .I have deleted it and restored it ,but still the same ....

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1 day ago
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TSquibsContributor I
asked in Controllers and Music services

Lost control of my third party Subwoofer with my amp this update

I had been using the Amp (gen 2) with two KEF speakers, a third party (KEF) subwoofer, and two One SLs with no issues but after updating the app I can’t control my subwoofer at all. The volume and crossover frequency sliders do nothing and even the “on/off” switch doesn’t work (it remains on at whatever settings it’s defaulting to). Unfortunately I’m on iOS so I can’t easily revert back to the previous version of the app. Anyone else dealing with this right now? I’ve reset my router hoping that would fix it but the issues still remains. Can’t believe this update was rolled out how it is…

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1 day ago
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Daadreemn13Contributor I
asked in Controllers and Music services

Alarms

My weekday alarm is set to a news channel. How do I setup my weekend alarm to music? I was able to do this before the app update. 😡

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1 day ago
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DuckAreLateContributor I
posted in Controllers and Music services

Reinstall old app on Android and get access to your alarms again

Unstall version 80.x from your deviceYou can download Sonos App version 16.1 as an APK-file here:https://en.softonic.com/download/sonos/android/post-downloadWhen the file is downloaded - and you have selected Install, you will be promptet to allow app installs  from Unknown Sources.When install is done, you should change tha above setting back to disable app installs  from Unknown Sources.  

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MechST95
1 day ago
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uw8Ne25Contributor I
posted in Controllers and Music services

forced update

The response from Sonos to the outcry from (previously) loyal fans following the debacle of the latest (May 2024) app update is not only inadequate, it is poorly written and pays no regard to the investment we have made over he the past decade to what had been a quality-driven product. Like others, I will be divesting and re-investing in better products and better management. Despite my efforts to replace the immensely flawed recent app with the last functioning app (16.1) AND setting options to NOT auto-update, every 24hrs or so the app is replaced with the new immensely problematic version. I've been a loyal customer, investing MANY thousands of dollars in multiple systems... Lacking any reasonable response from. SONOS to another obvious issue, I'm cutting chords.

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1 day ago
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AdamiContributor I
asked in Controllers and Music services

new app - changing between line in and spotify streaming

Hi,  After new app changes, changing between line-in to spotify streaming is slow and sometimes won't work without an app restart.Has anyone else experienced this?  Thank Adam

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1 day ago
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Squiggles.HeartsContributor I
posted in Controllers and Music services

Sonos app 80.xx.xx

Your latest app update (May, 2024) has SERIOUS user drawbacks, and lacks basic functionality that your previous version(s) had.A (non-exhaustive) list of problems I encountered were:• No Scroll-bar button for long playlists or folder navigation• No time-scroll bar for currently playing songs• No ability to add music to the current queue• No ability to select all files in a folder• No Ability to play from the Folder view• Non-intuitive interface (compared to previous versions)• Constant inability to find system without restarting app several times• No Alarm function• Loss of all previous playlist content - Lists were still there, but were empty• Hidden Personal Folders optionWith the amount of missing / forgotten / changed content that was published I could venture to guess that either your Quality Assurance (QA) Team is woefully understaffed / underfunded, or a Director (or VP) thought they understood Agile and pushed for too-soon publishing date of an MVP (Minimum Viable Product) with

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1 day ago
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ninanContributor I
posted in Controllers and Music services

Fix Music Library Error 913(Mac)

add music folderInput path: \\MacName\MusicFolderName I hope I can help someone in need! 

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1 day ago
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Dan.WillsContributor I
asked in Controllers and Music services

clarification on recent NAS library issues?

yesterday coinciding with alerts to upgrade to 80 apps, my Sonos system will not connect to my NAS library.   “access to//RT-N66R/iTunes denied”library is hanging off an Asus router USB/SAMBA using SMBv1, which some threads are saying is now not supported.before I go out and buy a new damn router to fix this, can Sonos clarify that this DID recently/suddenly change (with no warning)?thanks 

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1 day ago
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dave071ukContributor I
asked in Controllers and Music services

Sonos Boost and new App

Just upgraded to the new App and it seems they have not allowed the Sonos Boost to connect to it.  Spoken to Support and after an hour it seems that the developers have yet to allow the Boost to connect so they will need to update it.  I can connect via WiFi but if you have a Boost in your system it does not recognise.  Unless anyone knows a work round or support tells you they have fixed it.

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1 day ago
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Amanley21Contributor I
asked in Controllers and Music services

having to constantly close app

Why do I have to close the app and get back into it every single time?!? I'm seriously considering switching away from Sonos due to all of the BS they've created...beyond unacceptable Using android btw

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1 day ago
teomores
teomoresContributor I
asked in Controllers and Music services

Problems using S2 App on Apple iPhone

Hi there, I am a Sonos user since 2010, very happy regarding this solution. Actually I have to tell the the S2 app is not work properly in the last months; volume is not working on S2 app (on spotify yes..), and almost every time I try to connect on my network the app says some room is missing, or is not possible to contact a speaker...in the meantime Spotify is working fine.There is anything that Sonos SW eng could do to fix all these issues?The experience on the app is becoming really bad, lately… @sonos? Could you help?Tks Matteo

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1 day ago
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Installer proContributor I
asked in Controllers and Music services

Is the new update still in beta?

Seems like all the good stuff is broken. Alarms gone, seamlessly connecting to multiple home, my 14000 song nas archive unusable.  Was this latest update released by accident? Can you please take it back?

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1 day ago
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CTruaxContributor I
asked in Controllers and Music services

Amazon Music for Canadians

I am a Canadian.  I have a Canadian Amazon Prime account.  When I access Amazon Music on my phone, it works as expected.When I try to set-up Amazon Music on the Sonos app it tries to log on to Amazon US.  Of course it doesn't find my account because my account is in Canada.How are Canadians supposed to access Amazon Music on Sonos?

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Ken_Griffiths
1 day ago
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NotkevinspaceyContributor I
asked in Controllers and Music services

Recent App Upgrade

Well, I remember a time when I went into a high end audio store several years ago to trade up some of my sonos speakers and they tried to sell me on top notch stuff, while confessing that Sonos had cornered the market in terms of the app. They said no one can really touch it. Best one out there. And then a few weeks ago happened. Honestly, sincerely and with love in my heart for the tech, what did you guys do??? This is hands down the worst "upgrade" I have ever experienced with any type of tech. The app barely responds and if it does, it can take several seconds and then undo what I asked it to do, i.e., lower volume and then it magically goes up. My wife already hates my music and Sonos, but this is literally not helping my marriage. That's how bad it is. It is impossible to navigate. Everytime I try and play something, I have to try two or three different ways until I figure it out again. Completely unintuitive. It's so bad that even though there might be PR ramifications, I would s

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1 day ago
webmink
webminkProminent Collaborator I
asked in Controllers and Music services

New app - can't queue albums

How do I queue three albums to play on the new app? I do this every night to get me to sleep...

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Harold Appel
1 day ago
Psychadelic_dog
Psychadelic_dogContributor I
asked in Controllers and Music services

The new Sonos app is disappointing

I downloaded the new app and was excited to do so.  I got the new era100 speakers for Christmas and finally got around to setting them up. Well first, the new app would not authenticate with Apple Music which is my music service of choice. If Apple and Sonos are feuding, I'm finding another system. Second, when I try to select speakers in a certain room to play music, the app will not switch properly.  Sometimes it switches to the room I selected but then switches right back to the former room.  Sometimes it selects multiple rooms when that was not what I indicated.  Given the cost and track record of this technology, you all are really trying my patience as a customer.  I know you can do better because this was a phenomenal product for so long.  Now it’s like everything else, mediocre,  DO BETTER.

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Standa
1 day ago
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BjrklndContributor I
posted in Controllers and Music services

New App - Not what I bought

Well actually a lot of things has gone totally down the drain with the new app update Alarm Add to queue NASBasic features and most of all features that retailers advertised and sold the Sonos products upon, and now it's gone without any notice or any option to opt out of an update that actually, apart from a new look, remives features.Well I am in DK, bought the Sonos from a retailer covering the Nordic Europe. Should I and all others contact the retailer saying ‘Well this is not what You sold me. The features You told me about are gone. This is not what I bought. I want to return it'Really Sonos. Either add the features or let user have the ability to down grade.Also wondering, what was the intend with the new app? How has it succeeded so far 🤷‍♂️

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Standa
1 day ago
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