Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,528 Topics
  • 31,028 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

4528 Topics

M
MIDACContributor I
asked in Controllers and Music services

Why has sonos app suddenly stopped listing my spotify albums

Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue.  To add to the confusion the sonos app still allows me to access my playlists and individual songs

19
B
1 day ago
S
steviekContributor I
asked in Controllers and Music services

My solution to error 1014 upgrading speakers from S1 to S2 - ios app

This is for anyone who has Sonos speakers that want to upgrade from the old S1 app and system to the new S2 app.  I spent hours on the phone to support who may have been helpful in providing some knowledge on the Sonos system, but when trying to work with me to resolve my issue I ended up figuring it out myself.Sonos - iOS app for iPhone and iPad - version 80.00.08 as of 15th May 2024.I have two systems in my house, the new one had Sonos amps which I put on the new S2 app from day one so I knew that the system worked.  All my Play 1’s and Play 5s were on the old S1.   I also have a Sonos Beam and 2 Sonos 1’s (these are the tv ‘surround’ setup).First of all all my Play 5s were gen 1 so were not compatible with S2, the upgrade process on the app factory reset them and took them off the S1 app as the upgrade process apparently doesn’t work with them linked.  You then have to add them back into the S1 app one at a time.All my devices ended up needing several updates, not just one to get th

9
S
1 day ago
S
Sir_xyzContributor I
asked in Controllers and Music services

sonos new app: only the system account can manage alarms

HelloThe new Sonos app got installed. I, as the system owner, have the manage button to manage the system and also the alarms. My family members were able to manage their own alarms before, now they get a notification they need a system account. I understood only one system account can be created. How can I make it possible for my other family members to set and manage their alarms? As I’m not going to be the alarm manager for the family. Please get this problem solved asap! 

1
PloppyC
1 day ago
C
CorentsContributor I
asked in Controllers and Music services

How can I revert back to previous Sonos app?

Everything in the title…New app makes my Sonos system really less useful…

0
C
1 day ago
W
whenactingasawaveContributor I
asked in Controllers and Music services

Add to queue or play next - Date

All madness and disappointment aside, Will there be an update where we can ‘add to queue’ or ‘play next’?  

14
J
1 day ago
I
Ichigo63Contributor I
asked in Controllers and Music services

Deezer impossible de parcourir la musique

Bonjour, J’ai Sonos avec Deezer depuis plusieurs années mais là j’ai un souci étrange je peux rechercher sur DeezerMais je ne peux pas parcourir Deezer en allant dans Parcourir > Deezer j’ai le message suivantJ’ai tenté de supprimer et reautorisé mon compte Deezer mais le problème est le même.Merci de votre aide. Moderator edit:Google Translate-Good morning, I have had Sonos with Deezer for several years but now I have a strange problemI can search on DeezerBut I can't browse Deezer by going to Browse > Deezer I get the following messageI tried to delete and re-authorize my Deezer account but the problem is the same.Thank you for your help.

7
A
1 day ago
C
ClarkEAvid Contributor I
asked in Controllers and Music services

The new Android app is not ready for prime time!

I downloaded and installed the new Sonos app for Android. It doesn’t work. It takes MINIUTES for it to find my speakers- it wants only to install a new system. No problem with the PC controller that’s been around for awhile. Also, it can’t find my music library.Please don’t put out new software without testing. You wouldn’t do that for your speakers & other hardware, would you? 

8
A
1 day ago
B
botanyContributor I
posted in Controllers and Music services

New App is a Disaster!!

It doesn’t sync my speakers.  There is a huge lag between adjusting volume and effect. Pressing pause or stop took more than 5 seconds to register.  It’s utterly unintuitive and should never have been released. I can’t find out how to downgrade - surely this is possible?

3
M
1 day ago
C
Chris2024Contributor I
asked in Controllers and Music services

Mise à jour application Sonos/systeme introuvable

Système Sonos Connect introuvable sur réseau depuis la mise à jour de l’application Sonos malgré le redémarrage du boîtier Sonos Connect et de la Livebox.

0
C
1 day ago
press250
press250Renowned Enthusiast II
posted in Controllers and Music services

Adding a Windows SMB Share, Step-by-Step

For those who have been using the Sonos proprietary(ish) file sharing built into the about-to-be-deprecated Windows desktop client (SonosLibraryShare.exe), here are the steps to enable Windows 11 ‘native’ SMB file sharing (applies to Windows 10 with some nomenclature differences). Godspeed to all.If you’re running an up-to-date version of Windows 10 or 11, you’ll automagically get SMBv2 which is forward-compatible with Sonos. (SMBv1 and SMBv2 discussed at length elsewhere in these forums).1. Switch your LAN to “Private Network”Settings > Network & internet > Ethernet/WiFi- Select “Private Network” radio button2. Enable file sharingSettings > Network & internet > Advanced sharing settings- Under “Private networks” (current profile) section    - Set “Network discovery” On    - Set “Setup network connected devices automatically” checked    - Set “File and printer sharing” On3. Setup local account specifically for music file sharingOh man, I can’t tackle the whole “loca

9
J
1 day ago
M
mmbmmbContributor I
asked in Controllers and Music services

If you are in Europe Sonos need to provide a refund in full regardless of age of hardware due to their new appl

All, Today I’ll be putting in my request for a refund in full for all of my many Sonos devices due to them removing functionality in their latest version (can’t call it an upgrade can we?) of their iOS app.A little known or used part of EU law covers this use case and I’m that frustrated that they could be so incompetent and/or arrogant  to remove so much key functionality in a new version of the app without prior warning and not providing any mechanism to revert  Like many I use Sonos extensively for alarms (primary use case to be honest as there are better smart audio solutions for use cases where listening is the primary use case) … how they could begin to consider it was ok to remove this feature is beyond comprehension. FYI - I used the same EU rule to successfully force Google to refund my Nest Camera’s because they removed the ability to allow me to turn on/off the recording light (alerting people they were being recorded).   Blended hardware / software companies need to underst

16
N
1 day ago
R
robokittyEnthusiast I
asked in Controllers and Music services

How do I index my library with the new app?

After adding files to my NAS I update the Sonos library. Well, I used to, but I can’t find that in the new App. How do I do it?

2
buzz
1 day ago
O
OwlhootsContributor I
asked in Controllers and Music services

down loading updates

when I try to down the updates it will not finish the download, 

6
R
1 day ago
Y
YorkSteveEnthusiast I
asked in Controllers and Music services

New app & music library - several questions

Well, what a disaster. Here is another long-time Sonos user utterly baffled as to why this app upgrade was released. I would appreciate answers to a few simple questions.I have a large (approx 2000) library of CDs held on a usb drive, connected to my router.The new app finds the library, but there is no album art. Why?If I search for an artist, it brings back options for Spotify, Mixcloud, etc etc, but not my CD library. Why?My playlists (some of which have hundreds of tracks) appear in the Sonos favourites section, but if I click on them, there is no track listing. Why? Once they are playing, I can click on a button which shows the track listing, but how do I edit the playlist?If I go into my library and drill down to a song, the option to add it to a playlist has gone. How do I do it? In fact, how do I create a new playlist???!!!How do I tell Sonos to re-index the library when I add another CD? In the old app I set it to re-index every morning at 3am. Is that still happening?All of t

9
Y
1 day ago
B
Bob_BContributor I
asked in Controllers and Music services

Qobuz playlists not available

Qobuz playlists are not available when using the upgrade app on Android. These playlists are properly displayed when using the Sonos program for Windows.When a Qobuz playlist is added via the Windows program, it plays and shows up on the Android under “Recently Played”; however, clicking on that playlist on the Android fails “Something went wrong” ← No kidding.

9
P
1 day ago
R
robokittyEnthusiast I
asked in Controllers and Music services

Is the queue really empty when the new app says it it?

I just played an old playlist. On my computer, where I am still using the old app, I see that it’s playing, and I can see that there are a lot of songs in the queue. But in the new app is says the queue is empty, even though it also says it’s playing a song. Is there a way to really see what is in the queue?

0
R
1 day ago
R
robokittyEnthusiast I
asked in Controllers and Music services

How do I add music to a particular speaker in the new app?

With the old app you selected the “room”, and then and music added would go there? With the new app I can pull up a overlay that says “Your System”. Then in there I can select different rooms and press “Apply”. But that doesn’t seem to stick all the time. 

0
R
1 day ago
A
AkremenContributor I
asked in Controllers and Music services

Playing songs randomly from music library in new app

In the old app I could set up Sonos to play through the songs in my library randomly. In the new Sonos app when I select a song only that song goes into the queue, whereas in the old app all the songs in the library went into the queue. Will this feature be available at some point? This capability is one reason I invested in a Sonos system

0
A
1 day ago
N
Napoleon70117Contributor I
posted in Controllers and Music services

app update

I am VERY UPSET over this new app and update . Why change something that was working just fine ?  .  1 speaker out of 7 is working .  So much money invested on a system that WONT WORK .  I’m pissed 

1
D
1 day ago
S
SUPER-TECHContributor I
posted in Controllers and Music services

Unable to Log into app since upgrade.

I am.using a Samsung fold 4.Since the app upgrade I can no longer select "Sign In"  .The app just jumps out .I have deleted it and restored it ,but still the same ....

2
S
1 day ago
T
TSquibsContributor I
asked in Controllers and Music services

Lost control of my third party Subwoofer with my amp this update

I had been using the Amp (gen 2) with two KEF speakers, a third party (KEF) subwoofer, and two One SLs with no issues but after updating the app I can’t control my subwoofer at all. The volume and crossover frequency sliders do nothing and even the “on/off” switch doesn’t work (it remains on at whatever settings it’s defaulting to). Unfortunately I’m on iOS so I can’t easily revert back to the previous version of the app. Anyone else dealing with this right now? I’ve reset my router hoping that would fix it but the issues still remains. Can’t believe this update was rolled out how it is…

6
J
1 day ago
D
Daadreemn13Contributor I
asked in Controllers and Music services

Alarms

My weekday alarm is set to a news channel. How do I setup my weekend alarm to music? I was able to do this before the app update. 😡

0
D
1 day ago
D
DuckAreLateContributor I
posted in Controllers and Music services

Reinstall old app on Android and get access to your alarms again

Unstall version 80.x from your deviceYou can download Sonos App version 16.1 as an APK-file here:https://en.softonic.com/download/sonos/android/post-downloadWhen the file is downloaded - and you have selected Install, you will be promptet to allow app installs  from Unknown Sources.When install is done, you should change tha above setting back to disable app installs  from Unknown Sources.  

18
MechST95
1 day ago
U
uw8Ne25Contributor I
posted in Controllers and Music services

forced update

The response from Sonos to the outcry from (previously) loyal fans following the debacle of the latest (May 2024) app update is not only inadequate, it is poorly written and pays no regard to the investment we have made over he the past decade to what had been a quality-driven product. Like others, I will be divesting and re-investing in better products and better management. Despite my efforts to replace the immensely flawed recent app with the last functioning app (16.1) AND setting options to NOT auto-update, every 24hrs or so the app is replaced with the new immensely problematic version. I've been a loyal customer, investing MANY thousands of dollars in multiple systems... Lacking any reasonable response from. SONOS to another obvious issue, I'm cutting chords.

0
U
1 day ago
A
AdamiContributor I
asked in Controllers and Music services

new app - changing between line in and spotify streaming

Hi,  After new app changes, changing between line-in to spotify streaming is slow and sometimes won't work without an app restart.Has anyone else experienced this?  Thank Adam

0
A
1 day ago
Terms & ConditionsCookie settings