Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 31,091 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4538 Topics

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MarcovangennipContributor I
asked in Controllers and Music services

music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

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16 hours ago
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JonhortonContributor I
asked in Controllers and Music services

why did you completely screw up the Ui with the new design?

Your new design has removed basic functionality that is incredibly frustrating.Where is the add to queue button on songs or albums?Where is the ability to quick view an album from a song?Why can't I easily browse the artist from a song I like?It takes at least five more steps to do anything in the new design! Android design is also an afterthought.  I didn't pay thousands of dollars for your system for it to be neutered by a half thought through redesign!Please fix this asap.

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17 hours ago
Flattliner
FlattlinerEnthusiast II
posted in Controllers and Music services

New Sonos App

The new Sonos app is so bad that I will be spending the rest of today looking at 3rd party controller apps for iOS and iPadOS. Truly the worst update of their entire software history, there are so many bugs that I’m not wasting time detailing them (others have already done so).Any good bits?Er…I like the reversion to a black icon.Hmmmm…Album covers fill the available area more than they did on the iPad version.That’s it. I’ve never had a worse case of update remorse and feel like an idiot for updating all my software; at least the macOS app still works...

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17 hours ago
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Rickey RocketContributor II
posted in Controllers and Music services

For those of you who hate having to use the sonos app, here's a useful alternative

Of you're like me and despise the Sonos app and the inability to use apps like you tube (well technically any app since the Sonos app only works 1 out 20 times). I've found this app called Air Music, that allows you to cast audio to your Sonos speakers using any music service or app/player/webpage that produces audio for Android, it's basically the closest thing to Apple Airplay that if found. I can just launch you tube or spotify or my local file player and cast the audio without having the headaches of being forced to you use Sonos beyond terrible interface, highly recommend it, it's been total ges changer for me and actually makes Sonos products useable.  https://play.google.com/store/apps/details?id=app.airmusic.trial

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17 hours ago
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MatthewMarshF1Trending Lyricist I
asked in Controllers and Music services

new app (iOS) and local music library (NAS)

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

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17 hours ago
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philradnorContributor I
asked in Controllers and Music services

NAS

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

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Ken_Griffiths
17 hours ago
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MartinLooferContributor I
asked in Controllers and Music services

sign in as system owner issue for two sonos accounts

following the upgrade. Myself as the primary system owner can use the app fine with no issues. My partner who has her own sonos account and Spotify account has completed the upgrade but when logged in under her own user a display on the home page reads ; sign is as the system owner to see this content.The preferred services are set to her Spotify account and whan spotify is clicked from the home page access is as it should be.However sonos favourites is showing the system owners favourites. So i signed in as the system user [ myself] as advised by the sonos live chat agent, and made sure the settings for Spotify etc were set. The home page remains the same, with my recently played and my sonos favourites.If we try to use that way if conflicts if we use at same time so I returned to the log in of my partner and started again.Deleted app, reinstalled, cleared cache . no good. the live chat agent recognised the issue but did not seem to grasp how it worked previously before app upgrade an

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Ken_Griffiths
18 hours ago
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SterlyWhirlContributor I
asked in Controllers and Music services

Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

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18 hours ago
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WilmaKeesContributor I
asked in Controllers and Music services

upgraded sonos app

Where can I find my personal Sonos playlists in the new Sonos App

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18 hours ago
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MUTVICHContributor I
posted in Controllers and Music services

Urgent Need for Download of Former Controller to Fix This Problem

I happen to have two separate configurations of Sonos -- one in my house, operated via my iphone, now under thrall to the disastrous new non-functional controller.  It has lost, literally, 80% of my Playlist links and doesn’t even access my Albums.  I have a separate Controller install in my Office, in the rebuilt former Garage on my property, with four smaller speakers.  It is completely functional, sees all the Playlist items in the main Collection and Albums both, and operates as if nothing has changed!Is it possible for Sonos to provide its longtime loyal customers like me an install file for the former FUNCTIONAL Controller that would allow us to install it over the current nightmare and access our existing lists of music playlists and albums without having to rebuild everything manually?Michael Utvich, Los Angeles.

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18 hours ago
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robokittyEnthusiast II
asked in Controllers and Music services

There's an article from Forbes about this update!

https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco/?sh=6ea6258056ad

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18 hours ago
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Beech LifeContributor I
asked in Controllers and Music services

No Access to my music library, Sonos playlists gone !

I suspect my problems are relating to the new app, but I am now unable to access my stored music on my networked hard drive. My Sonos playlists have completely disappeared. For someone who has spent hours compiling these playlists and with a vast amount of music available on my hard drive I am feeling totally let down by Sonos. I’ve built my whole music listening experience around the Sonos system and 90 % of it has been taken away for this “upgrade”! The app is not easy to navigate, there is no ability to create a playlist, you cannot add to queue or edit! No access to a local library. I cannot believe this has been rolled out with so many functions that were the mainstay of Sonos being removed. Basically all I am  able to do is stream music services only. Is there any way of going back to the old app or a “work around” to access my own music and restore my playlists? 

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18 hours ago
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MarshmanContributor I
asked in Controllers and Music services

New Sonos App

I downloaded the new Sonos App as my system said an up grade was available. I now cannot find any of my room setups, my music libraries, or any of my speakers. Help please?

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19 hours ago
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Acb43Contributor I
asked in Controllers and Music services

utiliser le timer ds la nouvelle version

Ou parametrer le timer sur la nouvelle version sonos? Moderator edit:Google Translate-Where can you set the timer on the new Sonos version?

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19 hours ago
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WattAJContributor I
asked in Controllers and Music services

Sonos S2 app is insisting that I update to 80.x

Hi. the Sonos S2 app 16.x is now insisting that I update to 80.x. I don't want to as I rolled back to the earlier version to get back my alarms and sleep timer.Is there any way to get past the update message as it's preventing me from managing my system?Thanks. -- Edit --The app seems to be working correctly with my Play 1s, but is refusing to manage my Roam SL without the s*** update.Moderator Note: Modified in accordance with the Community Code of Conduct.

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19 hours ago
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LenMcGeeContributor I
asked in Controllers and Music services

2nd mobile in room takes over

If we have 2 mobiles in the room and 1 cell keeps taking over control of the app. How do I change that? Also we have difficulty moving back from music back to TV.help

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20 hours ago
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Martin E HansenContributor I
asked in Controllers and Music services

Search function doesn’t work in the new app

The search function doesn’t work in the new app, all services seems to be up and running. Tried everything, uninstall/install of app, reboot of network. The search function is working fine on my iPad with the old app (orange one). Anybody knows how to fix this?

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20 hours ago
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Huxley123Contributor I
asked in Controllers and Music services

Product not found - have to restart phone every time

Since the new update.. "Product not found", restart my phone... Bingo... Start playing Sonos. Phone goes to sleep. Wife uses her phone to change the song. Later I Open Sonos app to change the song "product not found". Restart my phone. Sonos able to find products. Phone goes to sleep... You guessed it "product not found"Having spent a fair bit of money, I didn't think having to restart my phone is an acceptable way to change a song.... 

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20 hours ago
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sid2323Contributor I
posted in Controllers and Music services

New Sonos App KO

Since Sonos App have been updated v80, I can’t use it to manage my Playbar from my Android phone, Oppo Reno2 with Android 11 (colorOS v11.1).The app start, 2 min on the Sonos App. Then an update is required but it can’t be done without information.From an iPhone and the same wifi network the Sonos Playbar is perfectly managed.How can I find a solution please ? 

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20 hours ago
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JarrattContributor I
asked in Controllers and Music services

getting rid of Line In

I inadvertently enabled Line In; I can't figure out how to disable it.  Assistance appreciated

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20 hours ago
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GriffoContributor I
asked in Controllers and Music services

Latest Upgrade is Pants!!

Completed latest update and now I have to select one track at a time via my Deezer app.Can no longer create a queue of tracks.  Also, system is now defaulting back to speaker upstairs after each track.Feels to me that the upgrades have not been properly developed in testing system and now the whole experience has gone backwards!!is there a way to uninstall an upgrade?  Why do companies mess around so much when it don’t need fixing!!!!! Very disappointed! (and expect another ‘upgrade’ soon to fix this mess!!)

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20 hours ago
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KongenContributor I
asked in Controllers and Music services

radioplay

HiWhy canˋt I not get RadioPlay 

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20 hours ago
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KP2023AmericaContributor I
asked in Controllers and Music services

Sonos Roam WILL NOT register

I have seen others run into this problem:  Sonos Roam WILL NOT register. It is connected to same wifi and communicating with my iPhone 15. I go through the steps, phone and Roam communicate. Then on last step with green & white blinking lights - the Roam turns solid white for 30-60 seconds saying it is completing registration - then Fails. EVERY. SINGLE. TIME. The Roam appears in my iPhone System settings but shows as:  Not Registered.  And that means I cannot do anything with it.  So it’s there, but Sonos will not let me register it and continues to fail every time. HELP! Right now this Roam is useless to me.  FYI - I have rebooted my iPhone several times. I know my Router is fine and my other two Sonos Products (Play One and Move) are working perfectly. This is a Sonos issue and I really need some help here. 

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20 hours ago
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JanfredrikContributor I
asked in Controllers and Music services

New Sonos App

The new app is really bad. The features which were iportant to me:Set an alarm with a radio chanell sleeping timerare gone, why do you introduce a new app which is worse than the old one?

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20 hours ago
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JSF1969Contributor I
posted in Controllers and Music services

Sonos App - Issues like everyone else 🤬

So upgraded, absolutely useless! Loses speakers, playlists, connections, preferences. Wondering if Sonos have back ended an AI engine in to this update and wrecked it? any idea when an update will be coming? Thanks all. 

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21 hours ago
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