Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 31,041 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4530 Topics

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GriffoContributor I
asked in Controllers and Music services

Latest Upgrade is Pants!!

Completed latest update and now I have to select one track at a time via my Deezer app.Can no longer create a queue of tracks.  Also, system is now defaulting back to speaker upstairs after each track.Feels to me that the upgrades have not been properly developed in testing system and now the whole experience has gone backwards!!is there a way to uninstall an upgrade?  Why do companies mess around so much when it don’t need fixing!!!!! Very disappointed! (and expect another ‘upgrade’ soon to fix this mess!!)

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17 hours ago
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James_80Contributor I
asked in Controllers and Music services

Apple Music & New Sonos App

Why was this app updated? I can’t get it to find my system every time it is playing and the app is closed out when it reopens it will not show what is playing on my speakers.    Apple Music has lost its alphabetical index on the right margin for artists. I have 600+ artists in my library. I have to scroll for 10 seconds to get to ZZ Top.    functionality is horrible.  please bring back the S2 app, it was fine. This now makes me angry as hell, I have 11 speakers!! I’ve been a customer since 2014!!’    

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17 hours ago
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BBBBBBContributor I
asked in Controllers and Music services

new software

Complete disaster.  Does not work!  Interface is confusing and unusable.  What are you doing!  This used to be a worthy product.  Now it gets worse and worse as time goes by.   Now i will be forced to look at other options and dump10’s of thousands of dollars.  Feela lime you need real product mangers, software developers and a real test environment.

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17 hours ago
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KongenContributor I
asked in Controllers and Music services

radioplay

HiWhy canˋt I not get RadioPlay 

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18 hours ago
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JanfredrikContributor I
asked in Controllers and Music services

New Sonos App

The new app is really bad. The features which were iportant to me:Set an alarm with a radio chanell sleeping timerare gone, why do you introduce a new app which is worse than the old one?

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18 hours ago
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JSF1969Contributor I
posted in Controllers and Music services

Sonos App - Issues like everyone else 🤬

So upgraded, absolutely useless! Loses speakers, playlists, connections, preferences. Wondering if Sonos have back ended an AI engine in to this update and wrecked it? any idea when an update will be coming? Thanks all. 

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18 hours ago
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robokittyEnthusiast I
asked in Controllers and Music services

Is search coming back?

One feature from the last decade that I use a lot (maybe the only one?) is searching my local library for a song title. I really miss that one. Is it still in the app, just hidden? Or is it removed, never to come back? Or is it “coming back soon”?

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19 hours ago
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stein067Enthusiast I
asked in Controllers and Music services

Sonos New App Response?

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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19 hours ago
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SDSouthardContributor I
asked in Controllers and Music services

New problem with new app. Can’t add new wireless networks

Found a new problem. Lost capability to add new networks via app. Only can delete networks.

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19 hours ago
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SoundDecisionsContributor I
posted in Controllers and Music services

Is it safe to upgrade the Sonos Controller for Mac?

Sigh,Is it safe to upgrade the Sonos Controller for Mac?I am using Version 16.1, Sonos S2, Build 78151030 that stills gives me access to editable Queues and local Music Library control. But I fear that any false move will jettison those abilities?Would it be asking too much to ask for a list of changes you will be implementing on each successive Update now that we have had a taste of your surprises?Thanks,David

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Bumper
19 hours ago
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planetrichContributor I
asked in Controllers and Music services

Why don't SONOS Updates ever work?

As with most folks here, I’m mystified as to how poorly software update works.   I’ve had Sonos equip for almost 10 years and it’s been 10 years of pain, with software updates constantly failing.      

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20 hours ago
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npkContributor I
asked in Controllers and Music services

"Music Library Settings" missing

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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20 hours ago
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Monty43Contributor I
asked in Controllers and Music services

mixcloud playlists missing in new Sonos app ?

HiSince downloading the new app, when using Mixcloud, all of my playlists have been removed ?....I've spent nearly 10 years building them, to not be able to access any makes Sonos useless to me. Is there a solution or workaround to this please, I'm desperate !

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Ken_Griffiths
20 hours ago
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BiodiversityDadContributor I
asked in Controllers and Music services

Is there a way to revert to the previous Sonos Mobile app on iphone..? 

Is there a way to revert to the previous Sonos Mobile app on iphone..? Thankfully, we can use our desktop app for now, which I am definitely NOT updating!But this new mobile app version is unusable -- whoever designed it and whoever approved its release should be fired, it’s that bad!Please advise on ways to revert to the previous version. Sonos if you’re listening, please make this easy by posting the previous version on your downloads page for those of us (i.e., ALL of your users) who find the new version to be unusable and want to revert.  THANK YOU!

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20 hours ago
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keithhuAvid Contributor I
posted in Controllers and Music services

New app volume control issue

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck. Anyone else?

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20 hours ago
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paulnjazContributor I
posted in Controllers and Music services

Thanks for screwing up your product 319

Thanks, Sonos, for screwing up your product.  I can't even use my system anymore. 319 Thanks!!

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20 hours ago
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unahppyownerEnthusiast I
posted in Controllers and Music services

Contact Patrick Spence CEO of Sonos

Here is the posted email address for CEO Patrick Spence:  ceo@sonos.com I doubt he personally sees or cares about what we say. But worth a shot. I will say, when a company tells you who they are, it behooves us to listen. Personally I hear Sonos loud and clear, they do not give a hoot about its customers.

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20 hours ago
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D B CooperTrending Lyricist I
posted in Controllers and Music services

speakers playing that are not selected

I’m sure Sonos considers this a “feature” of the “upgraded” app, but since I installed the new version, speakers begin playing by themselves, volume level are not where they were left, even sources are not the same as what I normally listen to. My Move speakers turned on unexpectedly at 2am this past week, which was rather interesting. On more than one occasion, speakers are playing, but looking at the app, the speakers are not selected, yet are still playing. The system is trash until they fix this, which sounds like it will be months.Having worked my career in software development and releasing new code to production environments, this is the absolute worst process I’ve ever seen. They had to have failed hundreds if not thousands of pre-production test scenarios and yet they released it anyway. A majority of those failures had to be critical to functionality failures. Whoever developed this, and whoever signed off on it should be fired. 

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20 hours ago
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linboxContributor II
asked in Controllers and Music services

New Sonos app update sucks! How can I down grade again

I just upgraded to the new version of the app. I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are thereNor can I not search the library anymore.Until you have this changed back or fixed please tell me how to downgrade the softwareI’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!! Sonos does not need to look like Spotify!   

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21 hours ago
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zeegeeContributor I
asked in Controllers and Music services

Qobuz - some areas not showing content (Playlists, Fav Artists)

After updating Sonos app on Android phone, for Qobuz, Playlists do not show up in the app; also, Favorite → Artists do not show up in the app.On my MacOS app, those areas show up fine (I’m being asked to update that app too but I’m holding off). 

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21 hours ago
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timdivinoContributor I
asked in Controllers and Music services

How do I remove a pandora station from favorites?

As usual Sonos has done yet another unwanted update, this time they screwed up the intuitive ability to remove a station from “My Stations”.  It looks like this has been completely removed, if there is some work around it would be nice to know. 

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21 hours ago
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jessp123Contributor I
asked in Controllers and Music services

volume control

Volume control doesn’t work on new app

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21 hours ago
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robokittyEnthusiast I
asked in Controllers and Music services

Is there a list of iOs controller apps that are not from Sonos.

I’ve seen on other posts that there are some alternatives or partial alternatives to the (now not working) Sonos controller app. Is there a list somewhere of what this/these are and where to get?

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21 hours ago
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JdhfogContributor I
posted in Controllers and Music services

Quick access to the Alarms in new app

At last the alarm control is back … but it’s a bit hidden … how about - for those of us that have to change/access the alarm times regularly - being able to add quick access to the alarm settings on the Sonos app Home Page - if don’t want it. Turn it off; if use it loads, drag it to the top of the page … just a UI idea … 

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21 hours ago
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ScarrymonkContributor I
asked in Controllers and Music services

Error 913 Mac OS Montery

Since the terrible update to my iPad and iPhone. I'm trying to put the path to my music library on the Mac desktop as its not now showing. I have a hard drive attached to the USB port on my BT Hub all was working before the updates so after putting in the path //192 etc/usb2/music I get the Sonos was unable to add the shared folder with an error code of 913 ?I can see the bt hub and the music folder on my Mac network folder.I don't understand why it says this as all was working fine a week ago .to try to speak to a Sonos on a call says I would have to wait an hour and a half ! the Mac app is build 16.2 Can anyone hep please ?

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21 hours ago
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