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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20790 Topics

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SteveaOzContributor I
asked in Components and Architectural

Update problem

I’m trying to get into the app but it takes me to an update. Problem is that the email address it is asking me for a password for is not my email. I’ve deleted the app. Rebooted the app. All no good. I can sign in using my correct email and password but this update screen has the wrong email so it’s saying my password is incorrect. Screen shot is below. Any thoughts appreciated. Cheers.   

3
Simon B
3 years ago
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ash105Trending Lyricist I
asked in Components and Architectural

Amp. stopped connecting. Orange light.

I have upgraded from a ZP90 to the new Amp. Initial problems it would not connect to the wifi even though it was in the same place as the ZP90.After many hours trouble shooting with Sonos they told me to hard wire at my expense.So I hard-wired in, worked great for a few weeks, last Friday it was on all day….Saturday it has disappeared from system. It now will not connect and when I try a new connect it can see the Amp, asks me to press the figure of 8 button then the light goes ‘orange’. Which i read as the light of death.So as Sonos are ignoring me anyone else got any ideas?

6
Simon B
3 years ago
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robert rhrContributor I
asked in Controllers and Music services

music library not found on Mac Catalina 10 with Sonos S1?

everything was working fine and then stoppedupdated to Sonos S1 - when adding music lib from music folder Sonos can’t find computerfirewall off and Sonos app has access to disk

7
Simon B
3 years ago
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ScoopbhoyContributor I
asked in Controllers and Music services

Spotify Connect issues playing on Sonos

Hi all, I’m getting an error message on Spotify for my three Sonia speakers which says ‘can’t play this right now’. I can still access Spotify from the Sonos app ok but not from Spotify itself. Can anyone suggest what to do. Thanks, Stephen 

2
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3 years ago
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ibusevilContributor I
asked in Home theater

Beam LED light won't turn ON anymore. Voice assistants not working either

This Sonos Beam was working perfectly fine until a couple of days ago. I’ve moved to a new home / new Wifi, so I reset all the speakers and started fresh. After the updates, all speakers seem to be OK, but the Beam has lost its staus LED light. Nothing happens if I toggle the “Status light” setting on and off in the S2 app. I have tried powering it on and off, and nothing. I have tried resetting it again, but it’s hard to follow the procedure, because when trying to follow the steps I don’t get any lights at all on the LED. The speaker seems to work OK otherwise, except that I’ve also found out that neither voice assistant (Alexa/Google) works anymore. I used Google Assistant on this same device before, so I wonder if this is related. Touch controls seem to work, and I get sound feedback when I touch them. If I touch on the “mic” button after setting up Google Assistant, I hear the voice saying “the mic is off” and “the mic’s back on”, but the speaker doesn’t respond to any commands or

8
I
3 years ago
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ListensContributor I
asked in Components and Architectural

AirParrot requires password to connect via Airplay

Hi all, I just got a Sonos Port, and was hoping to be able to stream to it from my PC via Airplay.  After some Googling, I installed a program called AirParrot3, but when I try to use it to connect my PC to my Port, AirParrot asks for a password.  I tried using my Network password and my  Sonos password, but neither worked. Others who’ve had this problem received advice in these forums to disable a setting on their iOS device (I have an iPhone 6SPlus).  However, I can’t implement this advice because the iPhone settings it refers to appear to have changed since then and I can’t locate them. (For  reference, the Forum advice I’m referring to is here https://en.community.sonos.com/music-services-and-sources-228994/airplay-password-prompt-6813139 and here https://en.community.sonos.com/troubleshooting-228999/airplay-feature-asks-for-onscreen-code-6809361 .) If someone could help me get this working, I’d sure appreciate it!  Thanks.

3
L
3 years ago
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Seagull99Contributor I
asked in Controllers and Music services

Apple Music recently added items have stopped appearing in Sonos

My Apple Music recently added items have stopped appearing in Sonos. I’ve tried deleting and re-adding the Apple Music connection, resetting each account, logging out and logging back into each, deleting and reinstalling each app, giving things hours to update etc. but with no success whatsoever. Any thoughts or suggestions, please? I recently switched to the Apple One package which integrates my Apple Music account with several other services but I can’t see why this would have caused the problem. Apple Music is working and updating itself fine independently of Sonos, by the way. 

3
S
3 years ago
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Dean BarrettContributor III
asked in Controllers and Music services

On device music no longer available

I’ve got a Samsung Galaxy Tab 8A - with local music stored on it - i give the Sonos app access as it requests during first selection of ‘On the Mobile Device’. I can browse albums/artists/songs, can see cover art etc. but as when i select an album is just races through them “xxxx” is no longer available on Samsung SM-T290. I’ve done this exact setup before on another Tab 8A - same music etc. and it works fine, so i know its not a problem with the files. Any advice greatly appreciated as this setup has no music services, other than Sonos Radio/Tune In so are stuck with a limited selection...

11
N
3 years ago
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dnsreesContributor I
asked in Controllers and Music services

Following Sonos library update for iTunes, iTunes cannot find any items

Hello.I maintain my music library on iTunes.  Following a Sonos synch of the iTunes library I get the following error message when attempting to play an item in iTunes itself:“The song could not be used because the original files could not be found”The songs can be found in my Sonos library.  Each time I add music to the iTunes library it is accessible on iTunes until I resynch from the Sonos side.Is there a way to resolve this so I can access synched music from both iTunes and Sonos?  

5
D
3 years ago
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Yuchen2020Contributor II
asked in Components and Architectural

Amazon prime music not playing on Sonos ZP100

Hi all, amazon prime music not playing on Sonos zp100. Amazon music shows up as an option BUT when I press play, I get the pop up ‘get unlimited’ and no music starts.  I don’t want unlimited just my Prime Music. Please help. What am I doing wrong?

6
Rowena B.
3 years ago
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GaryLuton1010Contributor I
asked in Controllers and Music services

Audio breaking up at start of music

Playbar and sonos amp with speakers breaks up when music starts.  stabilizes after about 5 seconds.  Very annoying.  559021376

1
Rowena B.
3 years ago
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michelsamoContributor I
posted in Home theater

True play problem with 12.2 (61182310)

Hi everyone, hope all is well,is anyone is still able to tune speaker with trueplay with ? 12.2 (61182310) all my speaker now saying I am not walking enough in my room? Thanks,

1
Rowena B.
3 years ago
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RitvarsContributor I
posted in Controllers and Music services

YouTube Music not working

Bigest **** what i see in my life! Can’t lisen music from you tube! Why engeners build this ****? 12 apps in store only one works, but dont play music! About speaker and app in one word- ****! In latvia this **** price is 200€ for nothing?! Awsome  *Moderator Note: Modified in accordance with the community guidelines.*

2
D
3 years ago
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kkthxby3Contributor I
asked in Components and Architectural

Sonos S2 Missing SL Speakers

Hi all,Recently updated to S2 as the S1 app would crash each time I searched for radio (thinking was intentional...).On S1 my Sonos Play:1 and Sonos SL were all working just fine.  With the upgrade to S2 the SL speakers keep coming and going from the app(s). However, as of so far today, the SL speakers are showing on the Android S2 app.  The S2 app on my Windows 7 desktop though…  No SL speakers show up.  I’ve tried restarting the app, resetting the controller, verifying the firewall, and cycling the router all to no avail.Any ideas? 

6
Rowena B.
3 years ago
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swb4kContributor I
asked in Components and Architectural

Rooms drop and now I can't reconnect

I have 5 zp100 units set up in my house and for some reason 2 of the rooms continually drop out. I have verizon fios that connects to google mesh. The sonos amps are hard wired into one of the google mesh nodes so they don’t (hopefully) do anything wirelessly. I just tried setting up the mesh so that each of the zp100 units has a dedicated ip address, so hopefully that helps with the dropping out problem.  However, now one of the units just flashes white and I can’t get it to show up in sonos. Googlemesh says it is connected to the network at the ip address I selected. I did run a diagnostic report and it is 2129878038. Would appreciate any help!

2
S
3 years ago
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Hugo1990Contributor I
asked in Controllers and Music services

Sign up to Sonos Radio error

When I try and add Sonos Radio to my services it prompts me to sign up. When I follow the link it takes me to a 404 Sonos page. “Sorry. There are no results for that page”If I go back a step and select ‘Already have a Sonos Radio account’ instead an error message comes up.  

4
Mark P
3 years ago
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GuyBunceContributor I
asked in Controllers and Music services

Scrubbing or Fast forward / Rewind bar no long showing

In the last few weeks the Fast forward / Rewind bar has dissapeared from both my iphone Sonos app and Mac app.  This is when playing music from my NAS drive.  It was working absolutlely fine up to a few weeks ago and now with the same tracks it doesn’t show.  Any ideas?

3
Rowena B.
3 years ago
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mabittinContributor II
asked in Components and Architectural

red light on Move

I have a flashing red battery light on my Move even though it stil has about 65% of the battery remaining - any ideas what the problem is?

7
Paul A
3 years ago
happyrobot
happyrobotAvid Contributor I
asked in Components and Architectural

The 5GHZ channel quandary: Anyone have experience where one device just won't connect but others do?

Hi all. Hope everyone is swell.I have a few SONOS 1s, a Beam, and one of those IKEA speakers all happily working together.Over the summer I updated my wireless router from an old single band one to one of these new fangled (for me) routers with the multiple bands. I bought the seemingly popular TP-Link AC4000 Smart WiFi Router (Archer A20). Here’s the situation.My iPad and laptop both have never had issues with connecting to the SONOS system. They work great.My iphone, on the other hand, constantly loses it.All apps and OS are up to date. It’s not a distance from the router issue as they’ve all been tested mere feet from the router. I was just browsing SONOS on my iPad and had phone next to it and the phone can’t find the SONOS devices.This may be more of a question for the TP-LINK folks, but I wanted to try here first just in case. You’ll see in the screenshots that my phone is on it’s own 5Ghz channel. I suspect that is the issue but not sure why or how the router’s ‘smart connect’ s

5
ratty
3 years ago
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OtherapieContributor II
asked in Controllers and Music services

Library : local directory not indexed

There are 2 entries in “Music Library Settings” /Users/me/myDirWithMP3s/ : a directory on my mac //XAirport/myDisk/myDirWithM3Us/ : a USB disk on a router. The second works perfectly. For a few months now (update to OSX Catalina ??), the first, i.e. the files on my laptop, became invisible in the Sonos App. I tried to remove and re-add the entry in the library settings of course, without success. I do not get any error message (“not available”) when I force the indexing of music, it just appears to be skipped. NB: Not sure if it’s an issue, but when I go to “folders” in my music library, the second appears with the same syntax as above, but the first is referred to as //myComputer/myDirWithMP3s

3
R
3 years ago
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UbboContributor I
asked in Controllers and Music services

Audio drops when grouping Sonos speakers

Hi, the Audio drops if I want the same music in every room.  All the boxes work individually. All the boxes can play different music at the same time.  But if I want the same music one box always stops. If I create a stereo pair the both stop.  please help my. I migrated to the s2 to update and now it really really sucks..  

4
U
3 years ago
E
esolisContributor I
posted in Portable speakers

Move - Not Charging

I bought a Move over the weekend. I charged it to full and then used it for a couple of hours. I turned it off when I was done. I went to use it this morning and it was dead. I placed it on the charger and it lit up like it was charging, but it doesn’t seem to be charging. I tried I tried the dock for several hours and using the USB-C option for a couple hours and it still doesn’t turn on. Tried both options in multiple outlets. I get the little charging light anytime I move or unplug it. It’s listed as “offline” in the app, so I can’t go in and mess with any of the settings. I don’t think I can reset it because it won’t even turn on. Anyone else run into this and able to fix it or is it a hardware problem (i.e., a dud)?

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Mark P
3 years ago
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Royal HerniationContributor I
asked in Components and Architectural

HD Fury Arcana with Vava Projector

I’m using a Vava projector with a PS4 and Beam. I have an Arc on the way and just got the HDFury Arcana. I have the PS 4 connected to the HDMI in on the Arcana. I have the projector connected to the HDMI out on the Arcana and the Beam is connected to the earc out on the Arcana. I have no audio. Will the Beam not work with this or is there something Im missing?

5
Airgetlam
3 years ago
C
chakpentaContributor I
asked in Components and Architectural

Sonos and YT music : all songs abruptly end skip to next one , and can not shuffle my whole uploaded library

When streaming YT Music , specifcally my own uploaded musics through Shuffle or my own playlists , there are several issues:Songs will end abruptly and skip to next one with like 1-2minutes left in the song. (This happens on both my “rooms” .  Tried toggling crossfade on and off. no change. It does not happen with other music services like amazon music. It happens more with my connect: Also, it only shuffles a very small portion of my whole library.  and says 999songs on the playlist.  Seemingly the 999 songs correlate with if YTmusic is sorted A-Z, Z-A, or Recently added.Would really like to have a smoother experience using YT Music with Sonos. Thank you for your time.

1
Rowena B.
3 years ago
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WeomardContributor I
posted in Speakers

Sonos Play 1 wont connect to WiFi only ethernet

Hi I have had my system comprising play 3 play 5 first gen & a play one for a good few years. Other than the odd random drop out it has always worked fine. the play one my teenage daughter sometimes borrows. Plugs in her room and it connects fine.However it has been switched off for a while and has been dropped and works fine but will kit connect through Wi-fi. I have tried everything. Reset and reconnect all. The play one will only connect with Ethernet cable. totally appreciate the silly sod dropped it but can that make it stop working on Wi-fi? But random as otherwise it’s fine 

2
W
3 years ago
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