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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19387 Topics

D
DeucewoodContributor I
posted in Ask a question

Access to uploaded content on YouTube Music

On the new Sonos app, the "Shuffle All Uploaded Music" option, on YouTube Music, will provide a mix of 100/25,000 songs but only gives you the option to play any one of those songs at a time.Is there a way, through YouTube Music, to shuffle and play my entire collection of uploaded content without interruption? 

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3 minutes ago
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JezhoppyContributor I
asked in Ask a question

The new app - Amazon Music

OMG the new app is absolutely awful… how do I go back to the old one. Even amazon music does not work with it.

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4 minutes ago
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SSSousaContributor I
asked in Speakers

Speaker Control

I just updated my Sonos app on my iPhone and now I can’t control the volume individually on my two Move2 speakers. Anyone know how to fix this?

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4 minutes ago
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johnnweissContributor I
asked in Ask a question

Android phone app

The new Android app was uploaded to my Pixel Pro 7 phone last night. While I can see the Sonos playlists I had previously created they are all faded out, I no longer see a list of the songs on the playlist.  If I click the three lines, I’m given a page that has nothing on it but “Replace Queue”.  When I click that, music starts playing from top of list. What does Replace Queue do? Can I control daily updates from phone app or just the PC (Dell PC). The music I listen to is on two separate drives on my PC.  The phone app lets me see the music under artist, album, or song choices but can’t scroll through 9K songs using a scroll bar on the right side as that no longer exists.  Can use finger to scroll.  Has anyone at Sonos tried doing that - it is unacceptable. Can’t add songs to Sonos playlists from phone app. Is there a problem with the phone app having a new icon but the PC hasn’t changed - does that mean something has not been updated. Diagnostic 1811637667

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5 minutes ago
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Dallas22Contributor I
asked in Ask a question

connections

Does anyone think the new app sucks?? I can’t connect my tv now, system is not user friendly 

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6 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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8 minutes ago
C
C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

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9 minutes ago
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npkContributor I
asked in Controllers and Music services

"Music Library Settings" missing

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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13 minutes ago
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Rip TornContributor I
asked in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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13 minutes ago
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Nigel_14Contributor II
asked in Ask a question

Access to Music Library Listings by A-Z

Who else has noticed the loss of the A-Z column on the right when browsing music library songs, albums, etc? I have thousands of songs stored on a Synology NAS and now the new app simply shows them alphabetically with no easy way to jump to any beginning with “N” for example? Finally where have our Playlists gone! All I can see are my Apple Music ones but not the ones I created from my music library   I am very disappointed with the new app and have complained to Patrick their CEO twice now      

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14 minutes ago
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AJS2Contributor I
asked in Home theater

Sonos Beam Microphone no longer functioning

Microphone, microphone light, (and Alexa), no longer functioning after factory reset and reinstalling under a new account. The main led light is functioning and the Beam itself is working ok, along with my 2 Play:1 speakers as surround sound.Any help would be appreciated. Thanks.

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15 minutes ago
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CM3333Contributor I
posted in Controllers and Music services

GARBAGE May 7th release of iOS App

Dear Sonos,Your High School programming interns really screwed the pooch this time.Roll it back please.  The summer is upon us and I dont  want my $1,100 sound system rendered useless.Pay for actual software engineering professionals next time round.

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18 minutes ago
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Elly70Contributor I
asked in Speakers

sonos beam

Ik wil de Sonos beam als speaker gebruiken voor Google nest hub. Kan dat en hoe doe ik dat?

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20 minutes ago
N
NathjgContributor I
posted in Ask a question

application sonos sur Chromebook

Bonjour J'ai installé la nouvelle application sonos sur mon Chromebook acer 433 Elle ne s'ouvre pas Merci d'avance pour votre aide Cordialement 

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21 minutes ago
D
Dave6969Contributor I
asked in Ask a question

stupid new app

Where is all the settings and my alarm on this new stupid app

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23 minutes ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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24 minutes ago
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mac2468Contributor I
asked in Ask a question

MFA for Sonos Account

Hi,Hoping someone can answer a query around account security. As far as I can see the account we all use is only a single authentication. I’m hoping / wondering if there are any plans to change that by incorporating MFA?Does anyone ( Sonos or community ) know if this is going to be incorporated or is on a rollout in the future ?Thanks in advance !

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25 minutes ago
C
ClemscotTrending Lyricist I
asked in Controllers and Music services

NAPSTER ISSUE: 'Unable to connect to Napster' and 'No selections are available'

I create Sonos Playlists with songs from Napster. When I play the playlist I will get an "Unable to Play...lost connection to Napster" message for some songs in the playlist. I will go into the Playlist and see that about 12-15 songs have a black icon next to them (no record cover graphic) and these are the songs that will not play. I have to go and redownload every one of these songs back into the playlist and remove the "bad" song with the black disc icon. It is exactly the same whether I’m on the Sonos (2) Desktop Controller or the Sonos (2) Mobile App. I now have about 500 songs that need to be deleted and reloaded. On top of that, when I search (Napster) for artists/albums/songs, I am now finding that huge numbers of them come up with ‘No selections are available’. Napster is now practically unusable - as is my Sonos system. I have tried: 1) deleting and reloading my Napster Account - no change. 2) Turning off my router for 2 minutes - no change. I am not the first person to post

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26 minutes ago
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TriGolfContributor I
asked in Speakers

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

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27 minutes ago
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nd1Contributor I
posted in Controllers and Music services

Latest Sonos App - Do not Upgrade

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

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30 minutes ago
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ByronsContributor I
asked in Ask a question

new sonos app disapointment

The new app on android gives me access to all my favourites but on iPad it does not .why..?also all playlists on previous Sonos app have completely disappeared.annoying and disappointing.any one know why?

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31 minutes ago
S
stein067Avid Contributor I
asked in Controllers and Music services

Sonos New App Response?

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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Bumper
31 minutes ago
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prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

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33 minutes ago
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Alex WalworthContributor I
asked in Speakers

Roam thinks no music is playing when asking to stop playing music

Interesting issue this morning.... I was about to leave the house and used the Sonos voice assistant to ask the Sonos roam to stop playing music. Got the error beep and it kept playing, asked again and got the voice response of no music is playing. Here's a video to the problem : https://photos.app.goo.gl/AL9RGy1TDbNiewjJ6 Also here's a screenshot of the Sonos app showing that music is playing in the kitchen: 

0
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34 minutes ago
J
Jfr1Contributor I
asked in Ask a question

alarms

Following the most recent Sonos controller update this week, i cannot find the alarm setting anymore. It is a little annoying as the programmed alarms continue to go on in the morning early even if i do not need them!!anyone found the alarm setting tab/ control??

1
Bumper
35 minutes ago
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