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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19417 Topics

webmink
webminkCollaborator II
asked in Controllers and Music services

How do I search my music library in the new app?

I can browse my (very large) music library but not search it - what am I missing?

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just now
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ha1292Contributor I
posted in Speakers

New app nightmare

So after getting the app update yesterday my Sonos system is now destroyed. The new app does not work - could not play anything, would not connect to my music library. Tried resetting the app - this did not work. Have just reset the entire system, reset teh speakers and now it is even worse as I cannot re-connect the speakers! Waht the f*** is going on?Please can you revert to the app that was working perfectrly well on Tuesday? I now have 2 speakers that I may as well throw in the bin.Can anyone recommend another decent speaker system as I fear Sonos has just shot itself in the foot...

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2 minutes ago
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MartinF.Contributor I
asked in Controllers and Music services

TuneIn not working since app update

Has anyone had issues with TuneIn since the app update? I updated the iOS app today and TuneIn wasn’t working, I removed it from my service and went to re-add it only to get an error message each time telling me to check my network connection.   My network connection is fine and other services are playing no problem. 

3
A
2 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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2 minutes ago
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unahppyownerAvid Contributor I
posted in Controllers and Music services

Sonos Gives GIANT middle finger to customers! Sonos responds to Verge says new APP took courage

Here is a link to the article: https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement IT TOOK COURAGE TO RUIN OUR EQUIPMENT!!! Sonos can respond to Verge, but not to its customers on here? REALLY????

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3 minutes ago
Manisboy
ManisboyContributor II
asked in Ask a question

Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

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4 minutes ago
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ArcticMuseContributor I
posted in Speakers

Warning to local library users!

Do not allow App to update if you play music stored on PC or Nas.Playing music from these sources is now much more difficult. For example, you now cannot just simply select a folder in your library and play all the music files in that folder and sub folders. Nor can you add to or edit your music library from the app. ​​​Thanks very much Sonos for the 2 very expensive speaker shaped ornaments I have attached to my walls. I shall not be buying Sonos products again!

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4 minutes ago
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LeefcContributor I
asked in Ask a question

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

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5 minutes ago
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WaldorContributor I
asked in Speakers

Sub mini not connecting since update

I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.The app recognises there's a sub but won't do the final part of connecting it to WiFi. I'm guessing I won't be the only one experiencing this problem.. 

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6 minutes ago
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Bob_BContributor I
asked in Ask a question

Qobuz playlists not available

Qobuz playlists are not available when using the upgrade app on Android. These playlists are properly displayed when using the Sonos program for Windows.When a Qobuz playlist is added via the Windows program, it plays and shows up on the Android under “Recently Played”; however, clicking on that playlist on the Android fails “Something went wrong” ← No kidding.

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7 minutes ago
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katherineandleeContributor I
asked in Ask a question

Adding songs to an existing queue

Hi - New Sonos app - May 2024I used to be able to add a list of songs to a current queue, now i cannot do this, help please.

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7 minutes ago
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Rip TornContributor I
asked in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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8 minutes ago
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LandgroundContributor I
asked in Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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10 minutes ago
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castallaLocal Superstar
posted in Controllers and Music services

Oh Happy Days!

When all looked so bright and cheery:  

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10 minutes ago
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Nigel_14Contributor II
asked in Ask a question

Access to Music Library Listings by A-Z

Who else has noticed the loss of the A-Z column on the right when browsing music library songs, albums, etc? I have thousands of songs stored on a Synology NAS and now the new app simply shows them alphabetically with no easy way to jump to any beginning with “N” for example? Finally where have our Playlists gone! All I can see are my Apple Music ones but not the ones I created from my music library   I am very disappointed with the new app and have complained to Patrick their CEO twice now      

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10 minutes ago
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IlluminatorContributor I
asked in Speakers

New controller broke my system

After the new controller update my Beam went offline and reverted back to factory default which sucked so I had to reinstall it, but here started the real headache.The initial setup went smooth but the final step where the speaker connects to my account failed and the Beam is now stuck waiting to connect but here’s the kicker…The controller says that the Beam needs to be updated before I can connect but I cannot update before it’s connected, so that’s kind of a pickle…Anyone experiencing the same issue?

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11 minutes ago
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HimmiContributor I
asked in Speakers

connection sonos play 1

speaker not registered, when I try ti register my play one sonos speaker the app turns off

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13 minutes ago
Majo133
Majo133Enthusiast II
posted in Speakers

Bought new ERA 300s and i can't even add them to my system, because the New app crashes

Seriously. Like freaking seriously.  From yesterday, since i’ve updated, i am having ton of issues.  1.) I was unable to remove surrounds and still cannot remove them, even after factory resetting them. I even uninstalled the app, reinstalled it, and still nothing. 2.) TruePlay did not work, but thankfully, the reboot of my phone fixed it. 3.) I bought 2 ERA 300s today, but i am NOT ABLE TO EVEN ADD THEM TO MY SYSTEM. App just simply crashes and thats it. FOR REAL like how can u even release the new app in this state? Did someone even test if basic featurs still work? What the hell am i supposed to do now? I love SONOS, but this is getting under my skin.@Corry P    

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13 minutes ago
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WillCalladineContributor I
asked in Speakers

Era 100 is not registered

Hi all, I bought a second Era 100 today and tried to register it. Sadly no joy.The speaker appears in the app and connects to the internet. My Sonos app is up to date, have turned router and phone off/ on etc following advice on previous posts here. I have another Era 100 bought a few weeks ago. It registered first time and I’ve had no issues with it.One possible issue is our network: TP-Link Deco 9 mesh. I haven’t tried connecting the second speaker by Ethernet  but could try that. All suggestions appreciated, thank you      

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14 minutes ago
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TheMusicContributor II
posted in Controllers and Music services

Reverting to 16.##

Good Morning, I have had several support calls to ask for help downgrading to the 16. version of the app. My assessment based on these calls have been the only answer they have all been authorized to give is: “This is not possible and you will just have to wait till we release 80.## with the features you want back.”  At the moment it appears they will not help all of us who do no not wish to alpha/beta test their new app. Additionally, if you have updated to 80.## and allowed the firmware to be updated on your devices they are claiming this further complicates the issue. So if you have updated to 80.## check your system settings and be sure auto update is off before it pushes an 80.## out to all your hardware as well.

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15 minutes ago
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Mike_10Contributor I
asked in Controllers and Music services

Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

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15 minutes ago
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twcostiganContributor I
asked in Controllers and Music services

my widget disappeared on my Pixel 6 pro w/ Android 14

I had a Sonos widget on my pixel 6 pro for a long time, and today it just disappeared, no longer on the widget menu either... What happened?

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15 minutes ago
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Applepie.packagingContributor I
asked in Ask a question

revert to version 16.1

Hi everyone Unfortunately, I updated to the newest Sonos version 80. Eventhougt I read all the bad reviews and therefore disabled auto updates. Stupid I am, I manually then installed the update by accident 🤦🏼‍♂️).  Whatever, is there any way to downgrade to v16.1 again? I don‘t like the appearance at all, everything seems buggy, symfonisk doesn‘t work properly, alarms can‘t be shut off, equalizer is hidden, I don‘t see percentage of volume… just everything is a mess to me. Is there maybe a ‚testflight‘ version of the old version I could use again? Or any other possibility? I have an old iPhone backup from about a month.. if there is no possibility to revert back I have to swallow the pill, restore the backup even I will lose some data but at least having a proper app again. I don‘t understand why sonos is releasing such a buggy app :-( thanks for your help! ❤️

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17 minutes ago
J
JStormContributor I
asked in Controllers and Music services

SONOS S2 App Update Problems

I just found out that SONOS had an app update and I was fine with it hoping to see connection updates or any UI improvements. When I open the app, everything was gone including services, systems, and other features. Why'd they release an app update when everything isn't even working properly? I can't even connect any services, ie. Spotify or SoundCloud. Anyone got any suggestions? Samsung S20 FE btw. I managed to connect to my Symfonisks but only through the Spotify app.    Also, the UI is very laggy and glitchy. SONOS if you see this, bring back the old S2. At least it works.

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17 minutes ago
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pethead101Contributor I
asked in Controllers and Music services

New App

So far I'm finding this app to be a total disaster, it appears a lot of useful functionality has been removed .I cannot find a way to search my music library, nor can I find the options to edit the current track play queue which I frequently used.I am using the Android version. Any help much appreciated.Thanks 

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22 minutes ago
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