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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19290 Topics

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RamsayContributor I
asked in Controllers and Music services

individual song search

Ever since the new update I can no longer search for individual songs. When I type in a song title that brings up the correct artist but in the past there would be a section for songs and I can just go directly to the song. Instead, now I need to know what album within that artist that song belongs to.

0
R
1 hour ago
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HilltopContributor I
asked in Ask a question

timer

Hey what happened to the sleep timer? I see the app ICON went to black from orange and they removed my sleep timer. Where did it go?

0
H
2 hours ago
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LeefcContributor I
asked in Ask a question

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

4
Airgetlam
2 hours ago
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Tacatare82Contributor I
asked in Controllers and Music services

Mise à jour de l'application

Ou est la mise à jour qui devait sortir hier le 07 Mai 2024 ?  Moderator edit:Google Translate- Where is the update that was supposed to be released yesterday on May 7, 2024?

4
N
2 hours ago
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RolCinContributor I
posted in Controllers and Music services

new sonos 2 app

I can’t believe that a company in today’s time makes an upgrade and it doesn’t work. it is not the 1st time. no alarm, it can’t find my system. I did everything “logout/login, unplug speakers, plug in, … ) suddenly it’s there. Next time i want to play nothing is connected. the few minutes I was able to play, I had no ahaa experience. i am really getting tired spending way too much time on the system

2
M
2 hours ago
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cjdaleyContributor I
asked in Speakers

Cannot register Sonos One SL since firmware update on 06/02/2024

I have owned 2 x Sonos One SL since 2020.I return from holiday to discover one of them has disappeared from my system therefore disabling their role as surrounds in my setup.I factory reset to re-add them to my system only to discover that simply will not register with the SONOS server.I factory reset all of my devices and reset the app to discover I have issues with most of my devices.I have managed to get 3 out of 5 devices back up and running.I cannot re-add Alexa voice assistant because I now get an error: 414 Request-URI Too Large I then discover this correlates with the latest update rolled out on 06/02/2024.I now have two Sonos One SL speakers that are paperweights.It took me 2 hours on the phone with technical support to establish this fact, blaming everything from my router, my WIFi signal, my WiFi extender, my neighbours WiFi interference.I am now basically instructed to wait until the developers can workout a fix.Sonos.  What an earth are you doing ? 

4
I
2 hours ago
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LoullyContributor I
asked in Portable speakers

can’t connect my device

I try to connect my Sonos device but keep telling me to tap the local network and I do but it doesn't connect the device 

0
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2 hours ago
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mikewashburnAvid Contributor I
asked in Controllers and Music services

All but 4 of 50 playslists missing with new app. Possible to donwgfrade to previous app?

With the new app I seem to have lost 10 years of carefully curated playlists. Is this a known thing?Is it possible to downgrade to previous version before this mess of an app was released?

1
J
2 hours ago
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scromarContributor I
posted in Ask a question

new app

Not a fan of the new app. It's not intuitive. Why would you make me learn how to use the app all over again? So far everything I've tried to do was a bust. I had to push all over the screen to get undesirable results.  I want to listen to my SONOS system now, not read or watch a video about what I've already paid good money. Fix this blunder.

3
S
2 hours ago
0
0x10211799107Contributor I
asked in Ask a question

"Your system was not found on this network" after product adoption.

I got a new router, and read online that the easiest way to transfer my existing, working pair of play:1s was to factory reset them and create a new system on the new network. I did this, and the system cannot see the system. Additionally, at the end of adopting each speaker, the following message was displayed: “Your Play:1 has been added but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.” Accordingly, I did as it suggested, and the system is not found. I’ve repeatedly factory reset and readopted the devices, to no avail: the system is never found. I’m not quite sure what else to try. This had taken hours and I have an unusable pair of speakers. I’ve read elsewhere that factory resetting devices may not remove them from “my system,” whatever that is. How should I proceed?

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0
2 hours ago
poindexter5221
poindexter5221Contributor I
asked in Speakers

2019 Play:1 software update

I have two Play:1 speakers that I haven’t used since 2019. Is there a way to update the software/firmware for these speakers?

3
A
2 hours ago
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Mike_10Contributor I
asked in Controllers and Music services

Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

9
Caver
3 hours ago
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SlyJr28Contributor I
asked in Ask a question

New App: Search results don’t show songs

I’ve tried to look everywhere but couldn’t find if anyone else is having an issue with search results. When searching for a song title it only brings up the Artist, Album and Stations but not the song. I really hope I don’t have to go into an album just to play a song now. 

0
S
3 hours ago
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marlyoContributor I
asked in Speakers

Why do my Sonos speakers keep disappearing from my app?

In my iOS Sonos app, my speakers come and go on the system. Sometimes they are all there then one hour later only one is showing on the system. Why is that? I am tired of rebooting my modem and router, which is what i have to do to fix the problem.  It is very frustrating.

10
A
3 hours ago
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LongorContributor I
asked in Controllers and Music services

Qobuz in new app

Installed the new app update today and am running into some bugs with Qobuz integration.  Navigating to Qobuz —> Favorites —> Artists, nothing loads, just an icon screen (screenshot below).  Same with “Tracks” (screenshot also below).  Anyone else having this issue?  It looks like the Sonos app maybe thinks they’re playlists? Qobuz —> Favorites —> Albums loads fine.   Thanks in advance!   

0
L
3 hours ago
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lumpsContributor I
asked in Ask a question

Livephish+/Nugs.net not working in new app

Is anyone using the new app able to successfully browse music within LivePhish+ or nugs.net? all works just fine in previous versions...and while I can authorize the services now, there’s no ability to play music or browse them

6
A
3 hours ago
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User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

86
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3 hours ago
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CM3333Contributor I
posted in Controllers and Music services

GARBAGE May 7th release of iOS App

Dear Sonos,Your High School programming interns really screwed the pooch this time.Roll it back please.  The summer is upon us and I dont  want my $1,100 sound system rendered useless.Pay for actual software engineering professionals next time round.

4
B
3 hours ago
Majo133
Majo133Enthusiast I
posted in Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

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3 hours ago
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MarcovangennipContributor I
asked in Controllers and Music services

music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

12
S
3 hours ago
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AirstirContributor I
asked in Speakers

Balance Control lost with update

I just updated the Sonos app and lost balance control on my Sonos Roam stereo pair.  Apparently  the balance control was not included with the update.  Has anyone else noticed this issue or am I just missing something?

0
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3 hours ago
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SealockContributor I
asked in Speakers

sound sound

Why is my TV sound so much lower than the music. I have Apple TV connected via HDMI to the arc. I also lose the connection when I first open. Doesn’t seem consistent in surroundsound. Any suggestions are greatly appreciated.

0
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3 hours ago
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tolberttContributor II
asked in Speakers

Internal Cable for Sub

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

7
Stanley_4
3 hours ago
E
EndremuContributor I
asked in Components and Architectural

How to connect 6 speskers to amp

Hello!How do I Connect 6 speskers to one amp? The banana plug seems to small to attach 3 cords each… 2.5 cord dimension

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Stanley_4
3 hours ago
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lmleung7Contributor I
asked in Home theater

Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

Background InfoSonos App Version 15.9 Sonos OS S2 Build 75146030 Sonos System Beam Gen 2 ver159 build 75146030 Sub mini ver 15.9 build 7516030 Samsung TV QE75QN85BATXXU Sonos Beam 2 connects with Samsung TV with eARC Problem- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker WorkaroundPower off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists. Please kindly advise how to resolve the issue

52
A
4 hours ago
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