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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20791 Topics

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WilmaKeesContributor I
asked in Ask a question

upgraded sonos app

Where can I find my personal Sonos playlists in the new Sonos App

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7 hours ago
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KevpriestContributor I
asked in Home theater

HDMI cutting out if connected to Ethernet

I have a Sonos ARC, an Amp with two Architectural in ceiling speakers, and a sub-mini. Initially, they were all connected via WiFI and worked consistently for TV, but they often disassociated as a group when playing music through the Sonos app. I would see the Arc, but not the Amp and Sub Mini (showing ? Instead of the product in the Sonos app).After reading some suggestions here in the community, I ran Ethernet to the Amp and the Arc. Since that time, the Arc, Amp, and Mini have all consistently been available as a group in the Sonos app for selection. But I started noticing a different problem.Every so often while watching TV the television would lose connection to the Arc and switch to speakers. Following advice from this community, I removed all HDMI sources and ran just native television apps while connected to the Arc, and the problem continued. I replaced the HDMI cable between the television and the Arc, and the problem continued.Finally today, I removed the Ethernet cable from

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K
7 hours ago
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LandgroundContributor I
asked in Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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7 hours ago
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ThomassTrending Lyricist I
asked in Controllers and Music services

New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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7 hours ago
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MUTVICHContributor I
posted in Controllers and Music services

Urgent Need for Download of Former Controller to Fix This Problem

I happen to have two separate configurations of Sonos -- one in my house, operated via my iphone, now under thrall to the disastrous new non-functional controller.  It has lost, literally, 80% of my Playlist links and doesn’t even access my Albums.  I have a separate Controller install in my Office, in the rebuilt former Garage on my property, with four smaller speakers.  It is completely functional, sees all the Playlist items in the main Collection and Albums both, and operates as if nothing has changed!Is it possible for Sonos to provide its longtime loyal customers like me an install file for the former FUNCTIONAL Controller that would allow us to install it over the current nightmare and access our existing lists of music playlists and albums without having to rebuild everything manually?Michael Utvich, Los Angeles.

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7 hours ago
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robokittyEnthusiast I
asked in Controllers and Music services

There's an article from Forbes about this update!

https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco/?sh=6ea6258056ad

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7 hours ago
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JStormContributor I
asked in Controllers and Music services

SONOS S2 App Update Problems

I just found out that SONOS had an app update and I was fine with it hoping to see connection updates or any UI improvements. When I open the app, everything was gone including services, systems, and other features. Why'd they release an app update when everything isn't even working properly? I can't even connect any services, ie. Spotify or SoundCloud. Anyone got any suggestions? Samsung S20 FE btw. I managed to connect to my Symfonisks but only through the Spotify app.    Also, the UI is very laggy and glitchy. SONOS if you see this, bring back the old S2. At least it works.

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7 hours ago
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Beech LifeContributor I
asked in Controllers and Music services

No Access to my music library, Sonos playlists gone !

I suspect my problems are relating to the new app, but I am now unable to access my stored music on my networked hard drive. My Sonos playlists have completely disappeared. For someone who has spent hours compiling these playlists and with a vast amount of music available on my hard drive I am feeling totally let down by Sonos. I’ve built my whole music listening experience around the Sonos system and 90 % of it has been taken away for this “upgrade”! The app is not easy to navigate, there is no ability to create a playlist, you cannot add to queue or edit! No access to a local library. I cannot believe this has been rolled out with so many functions that were the mainstay of Sonos being removed. Basically all I am  able to do is stream music services only. Is there any way of going back to the old app or a “work around” to access my own music and restore my playlists? 

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7 hours ago
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DGT1Contributor I
asked in Speakers

Roam unable to connect but it shows as an option

Since the latest Sonos app update my Roam has connection issues. It shows in the app as an available speaker but an error message pops up “Unable to connect. Try again later”.All other speakers connect and play, except the Roam. 

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7 hours ago
Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Ask a question

What on Earth Does Sonos Need to Actually Work?

Synology NAS drive plugged in with CAT-5 to Nighthawk AX5400 router. Play-3 plugged in with CAT-5 to same. Playing Music Library says “Network Unstable.”How TF is that even possible?

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Alonzo Mosley
7 hours ago
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dennyleegambleAvid Contributor I
posted in Ask a question

Sonos - Please remember when you were about innovation AND quality

I cannot fathom how many people must have signed off on the latest app release despite it being markedly worse then its predecessor (which was in itself far from a quality piece of work). What on earth do Sonos executives think they are playing at?  Is there some kind of set-in-stone negative correlation within Sonos, where as their prices inevitably increase and increase, the user experience (primarily dictated by the software) must inevitably decrease and decrease? Are Sonos now so comfortable within their laurels and protected from competition that the improvement of the customer experience is no longer a concern? Have Sonos become the audio equivalent of Bethesda? What are the serious alternatives to Sonos as a wireless, WiFi multi-room audio solution with a robust and smooth software user experience? Price really need not be a factor as Sonos is not a cheap option by any stretch of the imagination. Perhaps if noticeable numbers of people started to gravitate away from Sonos to a w

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7 hours ago
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Room settings iPhone misingContributor I
asked in Ask a question

NAS or library removed from the new app???

It seems that the ability to play from a local library or a NAS server has been removed in the new app.This has major consequences for us who play music in an Odd Fellow lodge that we ourselves have recorded and own.This means that sonos is now completely useless to us.It is a significant deterioration and means that we can no longer can use sonos at all, and must find a new alternative.

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7 hours ago
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MarshmanContributor I
asked in Controllers and Music services

New Sonos App

I downloaded the new Sonos App as my system said an up grade was available. I now cannot find any of my room setups, my music libraries, or any of my speakers. Help please?

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7 hours ago
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BPD-DanTrending Lyricist I
asked in Speakers

Sonos System

I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the systemowner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it. 

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7 hours ago
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Acb43Contributor I
asked in Ask a question

utiliser le timer ds la nouvelle version

Ou parametrer le timer sur la nouvelle version sonos?

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8 hours ago
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castallaLocal Superstar
asked in Ask a question

Dumping your Sonos system? Alternatives?

So, you're dumping your Sonos devices... What alternatives are there?  (OR. Install LMS - LYRION MUSIC SERVER - and keep your existing speakers as LMS endpoint players) 

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8 hours ago
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akg3333Contributor I
asked in Ask a question

App update broke the system- Tech supported admitted the features are broken

After 2 hour wait finally got tech support.  The Support Rep was very unclear and confused as if the things broken, were coming across as new bug reports. Sonos product team decided they will use customers for bug testing rather than releasing their own tested product.  I have 5 Play 1s, 1 Play 3, 1 Play 5, 1 Move2, 1 bridge, 1 SUB and 1 AMP.  The Play 5 and 2 Play 1’s are used with the AMP and SUB for surround sound system.  Here are my major issues.  App update broke EVERYTHING.  Had to do a complete reset and reinstall. After I got over the anger, was able to add all the speakers bad.   iOS- trying to GROUP the AMP with the PLAY 5 and 2 PLAY 1s to do surround with TV DOES NOT work.  But the MAC app allows that, so i’m able to watch TV but i have to use MAC to control everything. iOS app is useless. I tested Android app with android phone, and that app works fine.  Also, when i choose “TV” input while trying to group the AMP with any speaker, the app doesn’t allow that.  But i can ch

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8 hours ago
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npreiningAvid Contributor I
asked in Ask a question

Cannot group Roam with Five after app update

I used to stream Bluetooth music via a roam grouped with a five. Since the update of the Android Sonos app, adding the five to the Roam does not work and gives an error message about not being able to connect. Butt I can play music on both devices via wifi.The devices are on the same wifi network.  Any suggestion how to fix this?

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8 hours ago
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gmbardmanContributor II
posted in Ask a question

Feedback on New App

Can someone from SONOS please provide an update?  I have 10 SONOS speakers which I love but are inoperable currently.  I have no access to libraries, Amazon and Apple play sometimes and the list goes on with issues.  Basically, I  can’t use.  I have no access to my libraries on my MAC as well. I honestly believe this was a rush to market with no usability testing or any testing. As I mentioned last night, I am very disappointed.  Everyone on this forum has invested lots of money on top quality speakers.  It is very disconcerting that the new app does not live up to SONOS reputation.

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8 hours ago
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NickAllanContributor I
asked in Ask a question

Setting Alarm with Latest App Update

Having updated the Sonos App I’ve spent an hour trying to find the Alarm settings. I swear it’s missing!  Please tell me where I can find them.

74
F
8 hours ago
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WattAJContributor I
asked in Controllers and Music services

Sonos S2 app is insisting that I update to 80.x

Hi. the Sonos S2 app 16.x is now insisting that I update to 80.x. I don't want to as I rolled back to the earlier version to get back my alarms and sleep timer.Is there any way to get past the update message as it's preventing me from managing my system?Thanks. -- Edit --The app seems to be working correctly with my Play 1s, but is refusing to manage my Roam SL without the shit update.

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8 hours ago
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dinktersContributor I
asked in Speakers

Sonos play 5 blinking red light

Hi folks!!! I’ve seen a few topics about this but I wonder if someone has figured out how to fix the blinking red light.I have two Sonos Play 5 gen 1 that I bought used. They were working fine until one lost connection. I’ve tried to factory reset it by disconnecting the cable, pressing and holding the mute and volume + buttons while connecting the power cable back. Nothing worked. Once I plug the power cable back in, the white light comes on followed by a flashing red light in a pattern. It blinks 3 times, pauses and blinks 6 times, repeating this pattern. I’ve seen some folk sharing the same problem online and managing to reset their speakers, but I have not had any luck. Is there anything else I can do besides what’s suggested online? I have a feeling that it’s going to be a fancy paperweight. 

0
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8 hours ago
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ArboriaSoundContributor I
asked in Ask a question

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

91
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8 hours ago
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DropTHEBeatContributor I
asked in Portable speakers

Brand new to Sonos, cannot get Roam SL to setup at ALL

Hi there! I was so excited to get a Roam SL for my birthday and we spent hours troubleshooting how to connect the damn thing. It’s a total bust, the setup process in the app keeps failing every single time and the speaker is useless until it connects to the app.  We've never had a Sonos product so this isn’t exactly the welcome wagon we were expecting. Might have to return it and keep using JBL who hasn’t let us down yet.  Any thoughts or recommendations?

2
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8 hours ago
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RBTKLContributor I
asked in Speakers

New application update

Having a hard time organizing my queue in the order, I want to play it Also, I am unable to add a song that is playing to an existing Spotify playlist These features were available before Did you get rid of these?

2
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8 hours ago
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