• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19413 Topics

D
DaveinhookContributor I
asked in Ask a question

song titles missing

Updated to the new app… Why do things just get worse.Song titles no longer shown in the albums, or whilst playing.At the very least I should be able to revert to the previous app version.not too happy

0
D
1 hour ago
C
ChrisJCContributor I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

9
SarahN
1 hour ago
H
HartigTrending Lyricist I
asked in Controllers and Music services

IDAGIO can’t continue to next movement in symphonies

Hi community,After updating to the new SONOS app, the IDAGIO streaming service doesn’t continue by itself between movements in symphonic music. If the symphony have, let’s say 4 movements, you need to go to switch between them manually. Does anyone know what to do?

2
H
1 hour ago
dave77
dave77Headliner I
posted in Controllers and Music services

How do we disable remote access with the new Sonos web app?

Now that we have the new Sonos web app we can control our Sonos players from anywhere in the world, something that I believe wasn’t available before.Is there any way to turn that off?

5
Bumper
1 hour ago
L
leafkinContributor I
asked in Ask a question

New Sonos App not working correctly using Music Library Folders

Just updated to the new app and found that the main way I play music to my speakers has been broken.  I utilize “Music Library” > “Folders” to play music so that I can choose which FLACs I play over the Sonos system (I had to downsample some HD FLACs so Sonos can play them).  This has always worked with both the S1 and S2 controller apps.However after the update, it will still play the song I selected but it shows “No Title” for the song title, does not show time played/remaining, and does not proceed to the next song as normal if you were to select a song in an list of songs from an album.  Everything works fine if I go into “Music Library” > “Artists” or another method of selecting songs.

1
B
1 hour ago
C
CM3333Contributor I
posted in Controllers and Music services

GARBAGE May 7th release of iOS App

Dear Sonos,Your High School programming interns really screwed the pooch this time.Roll it back please.  The summer is upon us and I dont  want my $1,100 sound system rendered useless.Pay for actual software engineering professionals next time round.

6
P
1 hour ago
B
beynymLocal Superstar
asked in Ask a question

Sorting order Favorites

Re the new app:Could Sonos change the sort order of my Favorites back to the alphabetical order? See the enclosed screen shot. And while you're at it, could you please add the right names of the radio stations? For example: 24/7 Americana is a MyTuner Radio station, not a Live Station (Station en direct in French).Or maybe I should report this as being a bug in the new app?I'd like a reaction from a member of the Sonos Staff on this. 

0
B
1 hour ago
I
IlluminatorContributor I
asked in Speakers

New controller broke my system

After the new controller update my Beam went offline and reverted back to factory default which sucked so I had to reinstall it, but here started the real headache.The initial setup went smooth but the final step where the speaker connects to my account failed and the Beam is now stuck waiting to connect but here’s the kicker…The controller says that the Beam needs to be updated before I can connect but I cannot update before it’s connected, so that’s kind of a pickle…Anyone experiencing the same issue?

1
B
1 hour ago
press250
press250Enthusiast I
posted in Controllers and Music services

New Web App Discussion Thread

Splitting off a thread for the new Web App in an effort to separate feedback from the ‘announcement’ thread that is justifiably dominated by mobile app feedback.First and foremost, thank goodness the Windows (and Mac?) Desktop Apps still work! That allows us to use (okay, attempt to use) the new web app without going completely ballistic.I’ll start with something nice to say: it’s amazing that the Web App works, being quite an architectural departure from anything before. It picked up my local library and played music AOK on my first go.QUESTION: has anyone seen album art from their local library display in the Web App? I’ve not seen any such album art display, be it albums in Sonos Favorites or navigating through Your Sources > Music Library > Albums or zooming down to a single album or ‘now playing’. Using a streaming service, all of those methods display album art so the functionality is kinda sorta there. And yes, I’ve waited a full 90 minutes for something to happen.I’ve rea

2
C
1 hour ago
R
Room settings iPhone misingContributor I
asked in Ask a question

NAS or library removed from the new app???

It seems that the ability to play from a local library or a NAS server has been removed in the new app.This has major consequences for us who play music in an Odd Fellow lodge that we ourselves have recorded and own.This means that sonos is now completely useless to us.It is a significant deterioration and means that we can no longer can use sonos at all, and must find a new alternative.

5
A
1 hour ago
D
Darrell GContributor II
asked in Ask a question

SONOS APP 80 iOS Stop Bluetooth popup every time you open the app?

Anyone found a way to stop the Bluetooth popup question every time you open the App. Related to brand new app May 2024.I don’t typically have Bluetooth switched on on my iPhone so this “nag” message happens every time you start the app?  TIA 

0
D
1 hour ago
K
KendudeContributor I
asked in Controllers and Music services

Elimination of Being Able to Play Android Music Library Through Sonos System

So, Sonos geniuses eliminated the ability to play your personal music library stored on an android phone through their app/speakers. Currently, you can only play your library music through their app via computer. And there are no plans to bring this feature back for android in future app upgrades (per their customer service). I’m assuming this is all because Sonos is most likely getting kick backs from streaming services to force people to use such services. Why else would this be eliminated? Please would someone from Sonos explain why such capability for Android users to play their own music library be eliminated? This is so counterintuitive it is beyond belief!

0
K
1 hour ago
M
Meh1982Contributor I
posted in Controllers and Music services

i wish i had more hands

so I could give this app four thumbs down

0
M
1 hour ago
M
MikeDave06Contributor I
posted in Controllers and Music services

Sonos doen't play my Plex library but I can see the Plex library on Sonos App

I have a Sonos setup in house A (home) and in house B (second home).On both systems, I have added the Plex service.The Plex server is in house A and runs on a dedicated Mac Mini.Everything was working fine until now.For the past few weeks, in house B, I can browse my Plex library from the Sonos app, but when I play an album or a playlist, the track seems to start (without any sound) then it skips to the next one, etc., without ever producing any sound.Plex is working on Sonos in house A AND the remote acces on Plex is activated and running well.I should mention that if I use the Plex app on my iPhone when I’m in house B, I can play my entire Plex library remotely.It’s only when I launch Plex from the Sonos App that it doesn’t work.My equipment: iPhone 14 Pro Max iOS 17.4.1Sonos App Version 80.00.04Thank you for any help. 1sur5 Afficher les suggestions En savoir plus 

0
M
1 hour ago
H
ha1292Contributor I
posted in Speakers

New app nightmare

So after getting the app update yesterday my Sonos system is now destroyed. The new app does not work - could not play anything, would not connect to my music library. Tried resetting the app - this did not work. Have just reset the entire system, reset teh speakers and now it is even worse as I cannot re-connect the speakers! Waht the f*** is going on?Please can you revert to the app that was working perfectrly well on Tuesday? I now have 2 speakers that I may as well throw in the bin.Can anyone recommend another decent speaker system as I fear Sonos has just shot itself in the foot...

1
E
1 hour ago
M
MarcovangennipContributor I
asked in Controllers and Music services

music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

13
B
1 hour ago
M
Mike_WaltersContributor II
asked in Controllers and Music services

cant connect to Anazon music

I can’t connect to Amazon music. I’m using the new app but it was working originally with the new app tried reauthorising but still can’t connect. Amazon music via the Amazon app seems to be ok. Anyone else seeing this?

2
M
1 hour ago
E
Eking708Contributor I
asked in Ask a question

New Sonos App broke my entire system. It is unsable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

0
E
1 hour ago
J
Jersey DTrending Lyricist I
asked in Controllers and Music services

TuneIn on new iOS app is a disaster

My TuneIn Library of stations, (which Sonos is calling Favorites) is only showing a partial list, with big icons and partial names that show nothing for URL-entered stations and no way to change the name or enter new URL-stations.  So now I can’t tell which is which, and more than half are just gone.  I have entered a lot of premium-paid JAZZRADIO.com, CLASSICALRADIO.com, ROCKRADIO.com  and DI.FM stations manually, and now I can’t see them or change them.Luckily (ha!) I can still get to them and make changes on the old desktop app, which I will never “upgrade” unless this all gets fixed.

0
J
1 hour ago
T
Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

208
A
1 hour ago
J
JezhoppyContributor I
asked in Ask a question

The new app - Amazon Music

OMG the new app is absolutely awful… how do I go back to the old one. Even amazon music does not work with it.

5
C
1 hour ago
L
LongorContributor I
asked in Controllers and Music services

Qobuz in new app

Installed the new app update today and am running into some bugs with Qobuz integration.  Navigating to Qobuz —> Favorites —> Artists, nothing loads, just an icon screen (screenshot below).  Same with “Tracks” (screenshot also below).  Anyone else having this issue?  It looks like the Sonos app maybe thinks they’re playlists? Qobuz —> Favorites —> Albums loads fine.   Thanks in advance!   

2
J
1 hour ago
C
Catching_pixelsContributor I
asked in Ask a question

system dissapearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

21
C
1 hour ago
F
fkugContributor I
asked in Controllers and Music services

how can i get the previous version of the app back? this one is useless

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

4
J
2 hours ago
P
PCLDKContributor I
asked in Ask a question

Can't add my first Sonos device?

Hi, I got a Sonos ONE Gen 2 from my wife, and I’m trying to connect it. It’s my first Sonos speaker and I have tried the following.Downloaded the S1 app → The app told me, that my speaker has S2 softwareDownloaded the other Sonos App (On iPhone) → logged in to my account and tried to connect the device.It said something didn’t work → We’ll try something els.. I follow the instructions on the app, connected my phone to the temp wifi from the speaker, It played the pin sound, twice, was unable to connect.I tried hooking it to ethernet cable, same s***..I tried resetting the speaker, I tried resetting my app, I even tried resetting the Wifi. Nothing worked…I tried installing the Sonos App on my iPad since the troubleshooting said, try another mobile device..Same s*** again. Nothing worked… It just keeps saying “Getting the Sonos One ready” until, it says “There was a problem setting up Sonos One. Let's try something else.” And then it want’s me to connect to the speakers local wifi… And t

4
broox
2 hours ago
Terms & ConditionsCookie settings