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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20805 Topics

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DJamesAvid Contributor I
asked in Portable speakers

Move (Gen 1) Alexa Not Working

For whatever reason. Every time I unplug the charging base for my Move, Alexa will stop responding to voice commands.I’ve tried removing and and readding Alexa in both the Sonos and Alexa apps. This has worked before but now I’m getting an error message when trying to readd Sonos in the Alexa app.Is this a new issue or an ongoing one? 

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3 hours ago
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salami slicesContributor I
asked in Controllers and Music services

How to solve the Error 913 (Music Library) on a Mac

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

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3 hours ago
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PigsinFranceContributor I
asked in Speakers

Sonos beam playing tracks randomly

Hi, We have a recurring problem with our Sonos Beam. It keeps (appx once every couple of days) playing random tracks at full volume via our Sonos beam. Invariably the television is switched on and the beam is acting as a soundbar. These tracks are tracks we would never choose and aren't part of any playlist we have.I contacted Sonos a couple of months ago and they thought it might be sourced from Spotify (free version). We've deleted Spotify from our devices and now the tracks are coming from Amazon music (free version). This is driving us potty. We have a Sonos 1 in the kitchen and it never plays from that, always the beam. Today's diagnostic report #************ Many thanks Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

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4 hours ago
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Adabs77Contributor I
asked in Controllers and Music services

new sonos app released 7th May 2024 issues

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

163
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4 hours ago
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ChrisJCTrending Lyricist I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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4 hours ago
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AmirYashContributor I
asked in Ask a question

Sono Port

Dear , I can't add the Port to the system after the update. Thank you for your help

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4 hours ago
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Skip500Contributor I
posted in Controllers and Music services

App Total Failure

Taking away my ability to play my music library is a total failure when it come to you knowing your customers. I have two full surround set ups and play 1 in every room. I have always been a huge fan off SONOS. Ready to sell it all and move on. App sucks and the person responsible for the change should be fired 

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4 hours ago
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whydidipayforthisContributor I
posted in Controllers and Music services

Sonos Incompetence

I have spent a lot of money on sonos products. The last update has made my investment almost worthless. My question is do I have any legal recourse? Any advice would be appreciated.

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K
5 hours ago
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wresslContributor I
asked in Controllers and Music services

Unable to add Music Library after Controller app upgrade (MacOS High Sierra)

Just upgraded the controller on MacOS today (now version 16.2, S2, 79052294, 135275309)Music Library disappeared and trying to re-add it gives“Unable to add the shared folder “//MACBOOKPROB277/Music” to your Music Library (1002).This is after turning on File Sharing and giving read/write to Everyone, otherwise it would be stuck on “permissions”.   My setup was working perfectly before today without file sharing turned on.

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5 hours ago
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Applepie.packagingContributor I
asked in Ask a question

revert to version 16.1

Hi everyone Unfortunately, I updated to the newest Sonos version 80. Eventhougt I read all the bad reviews and therefore disabled auto updates. Stupid I am, I manually then installed the update by accident 🤦🏼‍♂️).  Whatever, is there any way to downgrade to v16.1 again? I don‘t like the appearance at all, everything seems buggy, symfonisk doesn‘t work properly, alarms can‘t be shut off, equalizer is hidden, I don‘t see percentage of volume… just everything is a mess to me. Is there maybe a ‚testflight‘ version of the old version I could use again? Or any other possibility? I have an old iPhone backup from about a month.. if there is no possibility to revert back I have to swallow the pill, restore the backup even I will lose some data but at least having a proper app again. I don‘t understand why sonos is releasing such a buggy app :-( thanks for your help! ❤️

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5 hours ago
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tidepoolerContributor I
asked in Ask a question

Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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5 hours ago
Stanley_4
Stanley_4Lead Maestro
asked in Controllers and Music services

Web App Minimum supported screen size?

So all I can get with the new Web App is a nice note “Unsupported Screen Size” So very helpful.Why has Sonos decided not to share the minimum supported screen size with us users?Is there a better solution than trying to open the Web App on every device I own and seeing which ones are “good enough” and which aren’t?

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Bumper
5 hours ago
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NickB71Contributor I
asked in Ask a question

New App "Lost" my Music Library after update

I’ve just updated to the new Sonos app.  It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system.  What’s going on Guys?  Have you lost the plot?

16
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5 hours ago
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BruceWContributor I
asked in Ask a question

Cant play Radio Stations on Sonos

All of a sudden the latest update of the Sonos app has disabled the ability to search and play local radio stations.  What is going on as this a basic element that we use our Sonos system for. Please advise.

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5 hours ago
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ZoedContributor I
asked in Controllers and Music services

latest version

The latest version xxxxxx.08 lacks the polish and seamless performance I’ve expected from Sonos.Finally spoke to Support after 2 hours and 5 minutes on hold.Firstly ALL previous Sonos Playlists have disappeared and told ‘they will come later’. What? Who in their right mind would provide an upgrade and remove previous features without comment.Performed a remote reset and before it was complete, the Support person said, ‘ all good, have a nice day’ and hung up. Problems still remain but will I put up with another 2 hour wait? Certainly not!Still slow and unresponsive and previous version quickly recognized when the TV was connected and the sound dutifully came through speakers immediately.Now it reverts to TV Audio by itself even with the TV off and of course the music stops.This is a shamble, no less.  

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Z
5 hours ago
Berryfields1967
Berryfields1967Contributor I
posted in Ask a question

913 Error Code

Hi, I’m new to the forum and not tech savvy. Just wanted to voice my complete disbelief at the 913 error code. How anyone can release something so poor without ‘road testing’ it, simply beggars belief Staggeringly poor service and a lack of apology/information is NOT helping your position Sonos.Berryfields1967CambridgeEngland

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K
6 hours ago
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Dan_SusonContributor I
asked in Speakers

Cannot connect older Play:3 and Boost items to S2 app

I have four Play:3 speakers and a Boost that have been working fine for years. Recently, I upgraded the app to the Sonos 2 version. Unfortunately, the new app does not see any of my speakers nor does it see the Boost. I have tried executing a factory reset, as recommended on a number of sites, on both the speakers and the Boost. In each case, the S2 app reports that the item has been successfully set up, only to have it lost as soon as go back to the main screen. It remains lost when I restart the app and when I restart the speaker. I have gone through the setup multiple times, trying to set up everything when they are near my wireless route, with no luck. When I plugged a speaker into the network via an Ethernet cable I was able to retain the settings, but as soon as it was unplugged they were lost again.My network uses a password to connect. Could it be that the S2 app needs that password even though it is on my phone, which is on my network? I can’t even go back to the S1 app as it

2
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6 hours ago
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DJamesAvid Contributor I
asked in Speakers

Era 100 - Bluetooth Cutting Out when Grouped

My turntable and Era 100 are Bluetooth paired with no playback issues. When I group my other speakers, the sound cuts in and out every few minutes. The Era 100 however is unaffected. The never happens when I stream music over WIFI, and the speakers are all with a close proximity of each other.Is there a way to resolve this at all?

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6 hours ago
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prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

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6 hours ago
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LithyContributor I
asked in Ask a question

Sonos App - When will I be able to use my Arc?

Full story of my experience here: https://www.reddit.com/r/sonos/s/mDsP6CGaEA Genuinely looking for some support/answer from Sonos on the expected timeline and communication plan to affected users who have devices that can’t be used at the moment. Can anyone from Sonos provide some information for those of us that have devices that can’t be used/connected because of the botched app update? 

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Airgetlam
6 hours ago
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DJamesAvid Contributor I
asked in Speakers

Era 100 Turntable Audio Delay

I have an Era 100 and an Audio-Technica Sound Burger (AT-SB727). I love them both separately, but not as much together…The Sound Burger connected using the Sonos line-in adaptor. Even at the lowest 75ms setting, the audio delay is really annoying! Depending on what record I’m playing, there can be some ‘needle chatter’. The combination of this and the speaker delay can ruin the listening experience at lower volumes. I’m not too fussed by this when the music is at a higher volume, but I mostly like to have music playing in the background. I’ve previously owned a more traditional turntable/amp/speaker setup in the past, and this was never really that noticeable when the sound was synchronised. I understand that the delay is there as a buffer, allowing for optimal group playback. But an option to bypass this would be perfect, even at the expense of losing the group/multi-room functionality. With all of the marketing highlighting the Era series compatibility with turntables, you would thin

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buzz
6 hours ago
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Dan FreeneContributor I
posted in Controllers and Music services

Latest Update FAIL..!!!!!

Dear Sonos. We are proud Sonos users and have 8 Sonos products installed throughout our townhouse in Sydney. Everything working in harmony with the amazing Sonos Functionality until 4 days ago we updated to your latest app firmware update, and have had 4 days of utter “hell” with everything from incredibly slow reaction times to linking with Music through Spotify and SoundCloud. To randomTracks being dropped into and on top an already playing song. Separating speaker systems that have been melded with calculated intent. AND, have left a very lovely Sonos One that cannot be reconnected to the system. Your update is a FAIL. Be better SONOS! Get to work Fast, iron out the bugs, or else risking a long serving customer moving to a better and way more reliable product with an interface that actually works. Please respond promptly.As you tell from tone - Not Happy. Dan Freene Moderator Note - Removed personal information

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7 hours ago
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EdgeContributor II
asked in Controllers and Music services

Latest Controller

Hi from down under in New Zealand. I have now joined the chorus on the multiple issues with the latest controller. I am lucky if my controller (on my android phone) connects and when it does it loads up & moves as fast as a slug. Secondly, every 2nd or 3rd day it fails to connect and the only way i can gain access again is to to turn off/on my Sonos system and do a a reboot, and just to make it more challenging on some days after doing this i have to reboot my phone as well.Can we not just have the option to have the previous controller (which ran smoothly) as an option & when will these issues be sorted?Its driving me mad :)

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7 hours ago
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castallaLocal Superstar
posted in Speakers

Has Sonos been secretly hacked?

Maybe this almighty clusterfgyk is the result of a secret hack which Corporate Command are been forced to cover up with a fabricated cover story of a miraculous update?  Or, the Aliens have landed in Sonos Towers & are attempting to communicate with humankind via Sonos speakers.  The answer is Out There. 🔊🔊🔊

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7 hours ago
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PhillipaMContributor I
asked in Ask a question

Can't set up Sonos 1 even though I get through the chime and to the final stage

I’ve spent about 3 hours trying to set up my Sonos One (the first Sonos product I’ve owned). I’ve created my account, gone into add speaker or component in the app and although my product is immediately found, I have not been able to setup my Sonos. I literally must have tried about 50 times.  I get to the chime part and get a message to say audio password didn’t work, so enter the pin from under the speaker. When I do that, it says ‘finalizing connection’ for a while before always ending up with a ‘Could not setup’ message. I’ve tried with three different phones!!! And I’ve even tried with the ethernet cable connected and it still doesn’t work. Any help/suggestions? Have I just got a dud one? I have tried customer support (in Australia) twice, but both times was on hold for ridiculously long times (1hr 50m the first time and 1 hr the second time). Both times I ended up having to hang up because I was going into meetings.  

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Stanley_4
7 hours ago
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