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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19352 Topics

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ReneeClaireContributor I
asked in Speakers

alarm clock

Can we please, please, please get the alarm clock and sleep timer back? I use the alarm every day. This whole new update is just causing issues in stead of being an improvement. Still no searching in play lists, it’s making it harder to select one speaker (I need to select both and then deselect the one I don’t want in stead of directly choosing one) and the no more alarm is really a huge issue for me. 

0
R
3 hours ago
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mattvennContributor I
asked in Controllers and Music services

radio france on new app

I used to listen a lot to Radio FIP, but now with the new app the stations no longer play.I tried to add radio france as a ‘service’, but it just pauses for a bit and then says ‘something went wrong’.Any workaround to listen to FIP on the new terrible app?

0
M
3 hours ago
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WiglessContributor I
asked in Controllers and Music services

the update/android

So, with the latest update to the app, the ability to use a widget has disappeared, do we think this is just something that is yet to come with another update "sigh" or has it been missed completely?

7
Samantha_1
3 hours ago
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ArnTheManContributor I
asked in Controllers and Music services

where is the “About My System” in the new app

Hi Sonos.  Please add “About My System” to the new app as this was very helpful in identifying the many Sonos products I have on my network e,g MAC and IP addresses, software builds, etc. 

3
bockersjv
3 hours ago
benmitchell
benmitchellAvid Contributor I
asked in Controllers and Music services

adding services to new app not working

Is anyone having trouble seeing music services on the new app?  I can't authorize Apple Music.  Anyone else having trouble?

2
M
3 hours ago
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Ivg_spbContributor I
asked in Controllers and Music services

Update software 07.05.24

after the update, I can't find the settings of the "music library" on the local server. and I don't understand how to add the entire folder with music to the playback queue - you can add only one song at a time

0
I
3 hours ago
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MCB66Contributor I
asked in Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

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M
3 hours ago
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LelutindecouvesContributor I
asked in Ask a question

nouvelle application

Comment revenir à l’ancienne application sur smartphone ? La nouvelle ne fonctionne pas correctement. Moderator Edit: Adding translation by Google Translate- How to return to the old application on smartphone? The news is not working properly.

6
S
3 hours ago
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Jon0206Contributor I
asked in Home theater

placement of Era 300 and sub 3

I have a Sonos arc two errors  300 and a generation three sub. According to a picture that I saw the subwoofer was in front next to the TV and the two eeros 300 Speakers were towards the back.  Is this the correct set up for both the subwoofer and the arrow speakers for not only music but home theater sound?

0
J
3 hours ago
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Ghostrider73Contributor I
asked in Controllers and Music services

sleep timer function where is it?

Just updated the new Sonos App, cannot find the sleep function!!! Where is it please?

13
H
3 hours ago
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Anei
asked in Speakers

alarm question on S2 v80.00.04

Found answer to my issuehttps://support.sonos.com/en-gb/article/set-an-alarm-on-sonos 

0
A
3 hours ago
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kiwifr00tContributor I
asked in Controllers and Music services

No alarm control from the updated app!?!

Is there honestly no access to alarms from the new app!?!? I’m losing my mind. I discovered this when I went to bed last night and tried to set my alarms for the next morning. From my phone. Like a normal human person. Only to not be able to find the controls in the new app and to discover from googling that I can only control my alarms from the Mac OS web interface!? So genuinely, Sonos, your expectation is that I get back out of bed, take out my laptop, turn it on and adjust my alarms from there??? I couldn’t even turn off the existing alarms from my phone, just no visibility into them at all!  I can’t believe you prioritized shipping this update – by an entirely arbitrary deadline, let’s be honest – over maintaining basic, key functionality that your users depend on literally every day. 😤😤😤

0
K
3 hours ago
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owensmithContributor I
asked in Speakers

unable to play to Play:1 after Sonos App update

I have updated my Sonos App, now play 1 not working, tried everything to know avail . Sonos Amp and play ones fine

4
O
3 hours ago
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loosestrifeContributor I
asked in Ask a question

New Sonos app (80.00.04 on iOS) - Feature loss?

In the old app if I had found a song via search, I could then directly tap for the album info / track listing to see the rest of the album it came from.I can’t find a way to do this in the new app, without starting a whole new search for artist etc.Am I missing something or has this been removed?

1
S
3 hours ago
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Henrik HContributor I
asked in Ask a question

how set alarm

With the updated APP I’m not able to set or cancek alarm. How do I do it?

2
H
4 hours ago
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MykisContributor I
asked in Speakers

Unable to link Sonos to the app

My Sony tv unable to play any sound on the sonos Beam. I have tried changing the HDMI cable, made sure that its connected to ARC. But the new app is not letting me link to the Bravia SYNC I have now reset my whole sonos system consist of 2 sonos one SL, a sub mini and a beam. But the new app is not letting me Link my sonos devices to the app each system gives different error as attached”There was a problem adding your Beam to your system. Try again later.”“Your Sonos One SL has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.”“Sign in as the System Owner The system owner must be logged in.Please log out and have the owner login.”i in-fact am the system owner and the product is registered on my account am i just supposed to wait until sonos fix its app to use my system ???? please help

0
M
4 hours ago
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Daniel GunnarssonContributor I
asked in Portable speakers

Sonos move Software update and installation

Have a new sonos move. First installation via the app IOS Sonos app wanted to update the firmware on the sonos move. About haft way through the software update my internet connection was interupted as well as the firmware on sonos move. Now I cannot connect sonos move to my system, it tells me that the product cannon be registered to my system.If I check for new firmware updates in the app to my system it tells me that my system is up to date. I have also seversl times tried hard reset on sonos move without success. Any indeas of what to do? 

0
D
4 hours ago
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Room settings iPhone misingContributor I
asked in Controllers and Music services

Missing sleeptimer and alarm

Why have sonos removed the sleeptimer and alarm function in the new app. Now its useless. Not to the better site  

0
R
4 hours ago
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DavsmausContributor II
asked in Controllers and Music services

Can't search YouSee Musik using new seach

When I use the new search yousee music isn't answering but when I use the old search it works perfectly.I have tried to uninstall/reinstall the Sonos app without succes.Anyone got a good advice? BR Claus

5
M
4 hours ago
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ArnTheManContributor I
asked in Controllers and Music services

New Sonos app - browse a song to play in a different room

Thanks for the new app update   Just wondering where to find the option to play a different song in a different room while browsing/searching. When you click on the ... (3 dots) you no longer have information for the artist / album etc. Also where has the NAS option gone from the services?

1
S
4 hours ago
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Arnaudl56Contributor I
asked in Advanced setups

application sonos

Bonjour, depuis quelques temps je ne peux plus contrôler la musique ni le volume sur l’écran verrouiller depuis mon téléphone, je suis obligé de déverrouiller et d’ouvrir l’application sonos. C’est un bug ou une volonté de sonos ? J’utilise un iPhone.

3
L
4 hours ago
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ggodecContributor I
asked in Ask a question

How to Roll Back from 80 to 16.1

Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.   

7
bockersjv
4 hours ago
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Unique uuusernameContributor I
asked in Ask a question

„my system“ is missing in S2 settings

Hi there,just updated to S2…on iOS 17.4.1systemsettings>manage> „my system“ is missing There is no „my system“  with the setting for the alarm clock etc. like it used to be in S1…Anyone an idea? thx  

0
U
4 hours ago
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hartlandyardContributor I
asked in Ask a question

Since new update can't play any folder. No play button.

Good day i’m getting fed up with this environment. Every new update brings new issues.Now since the new update on my Iphone i can’t play any folder.When i click on a folder i have only one option is to unpin collection from home whereas i used to have the option to add to playlist or play folder.WTF ????Do test your updates before releasing them? Not serious SONOS S2Build 80.00.04 

0
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4 hours ago
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MatthewMarshF1Contributor I
asked in Controllers and Music services

new app (iOS) and local music library (NAS)

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

2
bockersjv
4 hours ago
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