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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20801 Topics

S
StuffuTrending Lyricist I
asked in Home theater

Sonos Arc audio format questions

HiTrying to figure out how to get the best out of the arc and have a few questions.My Samsung TV lets me choose between PCM or Dolby Digital as audio format. From what I understand is PCM 2.0 stereo, so I should choose Dolby Digital instead?Also, when support for LPCM arrives, I still have to use Dolby/PCM since the TV doesn’t support LPCM, even if Apple TV supports LPCM? Meaning, is the tv a bottleneck here?Last, is bitstream an option as a possible update to the Arc in the future?thanks!

2
Krishma M
3 years ago
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njsjlContributor I
asked in Components and Architectural

Adding a Sub 3 to my Beam has ruined WiFi in that room

Up until a week ago I had a Sonos Beam (wired) and two Sonos One SLs (wireless) different rooms in my house and experienced no problems with my wi-fi (>60Mbps speed test). Adding a Sub 3 and connecting it to my Beam has resulted in appalling wi-fi performance (<3Mbps) in the room they are both installed in.The Sonos Beam is wired to my home network with wi-fi , the Sub-3 is not. Wi-fi is enabled on the Sonos Beam. I have removed my home wi-fi network from System > Network > Networks (none are listed). About My System shows WM:0 for all devices and I they are using SonosNet.I have tried with all three available wi-fi channels in the Sonos app (1, 6 and 11).If I remove the Sub 3 from the Beam my wi-fi speed test returns to 80Mbps. If I add it again, the speed test goes down to less than 3Mbps.I’ve just run a test with all three channels. The results were: channel 1 1.08Mbps, channel 6 0.92Mbps, channel 11 - 2.63Mbps. I switched off the Beam and it returned to 66.1Mbps. Switch

1
Krishma M
3 years ago
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Graham230968Contributor I
posted in Components and Architectural

Sound Dropout Fixed - solution shown.

I have only recently started acquiring Sonos products, initially I just wanted a Bluetooth speaker, now a small fortune later I now have a pair of moves set up in stereo mode, and a home theatre consisting of a 55” Sony Bravia A*, an Arc Soundbar, two One’s and a Sub.Initially everything was easy to set up, but yesterday I had a nightmare trying to add the Sub, I managed it after a while and then started to notice the sound dropping out for a split second every 20 seconds or so which is not what you want really! Anyway I’m pleased to say that it’s now been resolved, all I did was reset my TiVo box.Hopefully this will help others who are experiencing the same problem.Graham

1
Paul A
3 years ago
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MadgerocksContributor II
asked in Home theater

Issue with Play 1's when set up as surround sound with Playbar and Subwoofer

My two play ones have been working fine but recently stopped. I’ve reset  as individuals and then  a stereo pair and work fine but as soon as add them as a surround sound they stop working (no sound) and the revert to the green blinking lights. Can anyone offer any advice.

3
M
3 years ago
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Mick GoldsteinContributor I
asked in Components and Architectural

Mysterious network

I would be so grateful if anyone can help with this. I can’t be the only person who has experienced it but I can’t find any documentation or discussion on it. I have eight Sonos speakers in a pretty small house. My Wifi is excellent near all of them. Quite often, speakers disappear from the network. I have to unplug them and plug them back in again or sometimes hard reset them to get them back on. I can usually get them back but it’s random and it can take a lot of tries. But here’s the weird thing. Every once in a while, I will open the Sonos app on my phone and it’s showing only the speakers that I thought were missing! In other words, they don’t just fall offline. They disappear to some mysterious other network. (I don’t have any other Wifi network in my home. This is all on the same network.) My phone app (and always my laptop app) usually shows the “primary network” but every once in a while reveals the “other network.” That doesn’t help me. Ultimately I still need to get my phone

5
M
3 years ago
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rdschContributor I
asked in Speakers

Play 5 Gen 1 has no power.

I have a Gen 1 Play 5 that was working today. I added a new mesh wifi and was attempting to move the speaker to the new system. I unpluged the speaker during the move to the new wifi mesh. When I plugged it back in, it would not power up. No Lites on the unit and it no longer appeared on the old wifi system. I checked the power cord and used multiple good outlets with no luck.Are there any solutions to fix this speaker?

1
Paul A
3 years ago
A
ASDriverContributor I
asked in Speakers

missing speaker.

Hi allmy play 5 has disappeared from my system. I have tried all of the usual fixes but still nothing it works when connected via Ethernet cable so I’m assuming that the WiFi is not working can it be fixed? It’s only 4 years old. any advice appreciated 

1
Paul A
3 years ago
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Mark NicholasContributor I
asked in Components and Architectural

Sonos Client cannot see Sonos Speakers (MacBook Pro)

Please help as I am out of ideas. My MacBook was been working fine for over a year, then lost the connection to Sonos yesterday after I updated my VPN client. Now it cannot find the Sonos speakers anymore.   My Setup I have lots of Sonos speakers around my house, including a Play 5, some Play 3s and some Play 1s and a new Move. Some of these speakers are on a single wifi, some on a wired Gigabit Ethernet all on the same network, with the same subnet, and all working fine. The client is working fine, on 2 other Macs in the house, on the same OS and same Sonos client version The client is working fine on 3 other iPhones and an Android phone in the house. I have a Sonos boost connected to my network. I have Gigabit fibre to my house so no network or internet connection issues, speed test reports over 900mBs download and upload speeds. The entire Sonos system is working perfectly for all speakers and in all rooms, its just that my Mac client cannot see it on my MacBook.    My MacBook Pro R

4
M
3 years ago
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cap3344Avid Contributor I
asked in Controllers and Music services

Yet ANOTHER cannot add music folder

Have circumventing a problem with SONOS app (for years) trying to get to my iTunes Media Music Library on my media server.  Never was able to get it to connect and eventually just gave access to a local backup on that I was maintaining on line.   That is no longer feasible, can’t keep the backup online any more.So I was trying to get the SONOS App to access the remote file share directly.  Looked at prior fourm errors and saw that SMB V1 need to be enabled (not my favorite) and did that on the client (Plex01) and the Target (NAS-pc).  Both are Windows 10 Home machines, and up to date.I can clearly access the Server’s files and play the media from the mapped drive (Z:) on  plex01Yet when I try to add the Z: mapped folder to SONOS app on the Plex01 machine, I get the below error. never saw am issue with a folder on mapped drive on the host PC… there are no options to share a mapped folder. All accounts on this machine have FULL CONTROL to the mapped drive.The Media Server (NAS-pc) is run

3
C
3 years ago
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revstarContributor II
asked in Components and Architectural

Sonos cuts out playing from Mac

Driving me insane the most infuriating bit of home entertainment ever ownedfirst they stopped us being able to stream from songs on my iPad so then thought right I’ll have to use my MacBook.  Now it even cuts out before one song has even played throughseems to link to Mac screen gong to energy save, surely music can carry on playing if screen goes to sleep.  extremely frustrating. Very clear that all Sonos wants to do is force users to a music subscription service or hardwire the source music to the speaker 

1
Rowena B.
3 years ago
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spencer98103Contributor II
asked in Components and Architectural

cant reconnect after router reboot

Hi. I have a problem where any time my router reboots, my Sonos system does not find it and reconnect. The only workaround I have found is briefly renaming my home network to a different SSID, and then changing it back to the original network SSID. After that Sonos finds and reestablishes its connection 

7
S
3 years ago
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Brent1167Contributor I
asked in Components and Architectural

One SL Issue

I have a One SL speaker that stopped working with the Airplay on my iphone. The speaker was paired with a One speakerand I had been listening to Youtube with them for about two months. A couple of weeks ago the SL started cutting outand the Youtube app would stop playing all together. This issue also occurs when listening to the music downloaded on my phone, again using airplay.  Although if I listen to SirusXM through the Sonos app it works fine. Troubleshooting; I uninstalled Youtube and reinstalled.Also reset the SL to default setting and reinstalled. I removed the paired connection of the two speakers.The One plays fine with YoutubeThe SL will not connect to Youtube at all. I also have a full Sonos surround system in my living room.I can play Youtube on it fine with my iphone from the bedroom.It's not a connectivity issue. Do you have any more suggestions? I bought this speaker at Christmas last year.Is it possible that it has developed a defect? Brent 

2
B
3 years ago
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shanebentonContributor I
asked in Components and Architectural

Sonos causing Mac crash

I’m on the latest macOS Catalina 10.15, and my Sonos controller is up to date. On three occasions recently opening the controller on my Mac has caused the whole computer to instantly crash - I’m hoping someone might have an idea why? Thanks, Shane

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W
3 years ago
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Mat_HContributor I
asked in Controllers and Music services

Playing Spotify via Sonos results in massive latency/lag.

HiI've been Spotify-Sonos user for just over a year, running eero mesh network with  Spotify playing on my sonos devices : MOVE & BEAM WITH  2 x SL’s All has been great...especially with the move outside now i have decent Wi-Fi in the garden.  In the last week whenever I try and play audio from Spotify to one of my Sonos speakers it lags or doesn't play at all.  If i switch to my phones audio its immediate and i can switch tracks with immediately.  So some sort of lag/latency between Spotify and my relaying this to my Sonos speakers.I guess What i cant put my finger on is there has been no changes to the following : no firmware upgrade to mesh eero,no new devices or electrical devices on the networkno change in the location of the speakers. Move normally sits on dock in kitchen..eero doesn't allow a change in wifi channel. rebooted all devices / disconnected Spotify app from Sonos / uninstalled / reinstalled / cleared spotify cache Anybody got any ideas why this has just started ha

5
A
3 years ago
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bourke.declan
asked in Home theater

Setup Issue.

I setup 2 x Sonos Fives, 1 x Arc and 1 x Sub for the first time on a new WiFi network.I’m using the Sonos 2 app on an apple iPhone X with iOS 13.7.  I couldn’t get the app to find any of the products until I plugged in one of the fives to the Internet access router. With one five connected by cable I was able to set everything up. But as the five was in a different room to the other devices and I want them all in the one room I unplugged and moved the five.  I now can’t find any of the devices. I’ve rebooted the router. Uninstalled and reinstalled the app. Zero. I keep getting an unending “searching for nearby products”.  I’m using Virgin Media’s latest high speed offering.  Any ideas welcome! 

8
Paul A
3 years ago
Lovetoflyfish
LovetoflyfishContributor I
asked in Components and Architectural

Unable to Connect Move After Changing Router

Help, please!I am unable to connect my Sonos Move to a new wireless router in my home.I have reset the move and I see a quick blip (half a second, at best) of the screen as if the app sees and identifies it as a Move, but then it quickly goes back to the “searching for nearby products...”screen.I welcome any tips, suggested order of steps, whatever, thank you! 

3
Simon B
3 years ago
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petenicholson1978Contributor I
asked in Portable speakers

connecting Sonos Move to new network.

Hi. I’ve recently started using a new mesh router. I’ve managed to hardwire all my speakers except the Move without problem. However the Move won’t use SonosNet. However i can’t connect it to my new network. I’ve tried factory resetting but for some reason it automatically reconnects to the old network and I can’t work out how to stop it doing so! Any ideas guys?! Thanks! 

1
Paul A
3 years ago
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JA1Contributor I
asked in Components and Architectural

My Sonos

I have just lost all “My Sonos” favourites. Can they be restored to a previous time? Cheers JA1

5
controlav
3 years ago
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willphillipsonContributor I
asked in Components and Architectural

New network. No Sonos

Long story short, I upgraded my ISP connection, which prompted me to upgrade my router/firewall. I also decided to replace my very noisy dying switch. Result, great network, but Sonos is being very difficult. First, Apple Music stopped working. Couldn’t fix it. So being an idiot, I factory reset all of my Sonos. Managed to get 4 Play:1 connected (3 rooms, one each, except for one room with a pair). Now, trying to add any more Sonos results in a network problem on the last step of the process.My network: BT Openreach → Fortigate 80F → Netgear 752TPv2 → Ruckus APBT Openreach = ISP termination point in my house. CAT 6 connection to Router Fortigate 80F = Router & Firewall Netgear 752TPv2 = 48 port switch Ruckus AP = WiFi access points. All are wired to switch, so not a mesh network.Everything used to work prior to the router and switch upgrade.I’ve tried changing the MTU on the router; I’ve adjusted STP settings on the switch, and enabled “Forward BPDU while STP Disabled”. Nothing see

6
Paul A
3 years ago
A
agrovenstein92Contributor I
asked in Components and Architectural

Feature Request; Fade In or directly to requested volume

Hi there,I'm new on the community but would like to explain my feature request (Excuse me if in the wrong Sub Forum).Would like to play a alarm tune via alarm section.But when the system is at 10% volume and would like to play my alarm tune at 75% the volume will fade in. But as my alarm tune is 3 seconds. the volume is around 18% when the tune is already over.Would be nice and handy if you can choose when creating the alarm if you would like to have fade in or directly the requested volume for multiple purposes.Is this possible to create in future update? Thanks!

3
Paul A
3 years ago
D
DougAMContributor I
asked in Controllers and Music services

Limited Artists/Somgs using Youtube Music on Sonos

Not all Artists/Songs show up on Sonos Youtube Music although they all show up on the Youtube Music app and On Sonos Google Play Music.

11
D
3 years ago
K
kbradsmithTrending Lyricist I
posted in Controllers and Music services

Youtube Music not playing entire Library Songs - only select few

Sorry, NOT playing entire Library Songs. The YTMusic app on Sonos offers to stream my Library’s collection of Songs but only seems to be capturing a very, very small fraction of my entire Songs collection. Is there a way to be sure and get all my Songs shuffled through on the Sono’s app? The ‘Your Mix’ option is misleading as well. It creatively mixes in new ‘recommended’ songs which I’m not interested in so that’s not a solution. I want all my Songs streaming from my LIbrary collection, please, not some limited selection. Thanks, comments please. 

26
D
3 years ago
M
martian4realContributor I
asked in Components and Architectural

Unable to connect Apple Music through S1 App

Ive moved house and had to re set my system up with a new router.  Everything has worked ok wish until I try and link my Apple Music subscription.  When I attempt to link I either get a message saying “There has been a problem, try later”. or I get a message saying “error please ensure you've updated to the lates version of the Apple Music app”Things I’ve tried:-Updating IOS Deleting Apple Music and reinstalling Deleting sonos and re setting up the system again Resetting each speakerHelp

1
Airgetlam
3 years ago
B
BRDBRGHContributor I
asked in Components and Architectural

Upgrade Sonos S2 - no 'foreign' radio station - no Spotifity

I’ve recently upgraded to  Sonos S2. And since then all radio stations outside of the UK do not work as well as Spotify. The latter connects but then ‘breaks’ down.Anybody have any clue?Thanks for the help.

3
N
3 years ago
B
BhavikContributor I
asked in Home theater

Sonos Beam crackle.

I’m getting random cracklings noises from my sonos beam it’s connected to the tv via hdmi arc and I’ve submitted the diagnostics (935533658) does anyone know how I can fix this?when I pause my sky for a few seconds and press play again it seems to sort itself out

1
Simon B
3 years ago
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