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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20811 Topics

H
HomelessHawaiianContributor I
asked in Controllers and Music services

Why can't I see the songs I personally upload to Soundcloud?

I uploaded a song I made into Soundcloud but it wont appear anywhere. I placed it into a playlist and made it public and still couldn’t see it. I also placed another song into the playlist that was popular and I could see that one, but my own upload did not appear. Am I missing something to listen to listen to my own songs?

3
controlav
3 years ago
Y
YACContributor I
asked in Controllers and Music services

Amazon Music no search results through Sonos app

I have Sonos App updated and Amazon Music unlimited. When I use the app on my phones and desktop it works perfectly. However when using the Sonos App on the laptop, when I do a search no results appear.I’ve updated the app. Reauthorised the service. Disconnected and reconnected to the network. Rebooted. Uninstalled and reinstalled all apps. Still not search results in the SOnos App when doing the same search as on the phone (yes spleed correctly).

6
Annazel S
3 years ago
O
ocesarContributor I
asked in Home theater

Sub and surround not working when playing music

Hello everyone!I’ve been putting together my home theatre system. Initially I got two One SL and then the Sub Gen 3. When I paired the two Ones as stereo together with the Sub, it sounds fantastic.Today I got the Arc, so I decided to add it to my system. I don't have a TV yet, but I figured I can still add the Arc to the Ones and Sub and use it to play music. Adding everything together was a breeze and I can see in the Sonos app that the room says + Sub + LS + RS. Wi-Fi is turned off in all speakers, as everything is wired via ethernet.The problem is when I play music I only get output from the Arc. No sound is coming either from the Ones or from the Sub. If I remove the Arc and group the Ones and Sub in another room, they work as expected. Music is being streamed from Apple Music via the Sonos App.The Sub is turned on and the Eq settings are correct. Music playback in the room settings is set to “Full” and “music level” is 9 while “TV level” is set to 0. The Sub sound is turned up as

10
S
3 years ago
J
jaireauxContributor I
asked in Components and Architectural

How can I get all of my Sonos devices to show up in S2?

I have five Sonos devices on my network: Play: 5, Play: 3, Beam, and two Connect: Amps. Now that I’m using S2 (on iPhone) I never see all of them. The one I use most, a Connect: Amp, is always there. If I leave the app open for a few minutes, sometimes one of the other ones will appear but no matter how long I wait, I never get all of them. I can unplug/restart the others and eventually get them to show up but they disappear again the next time I pull up the app.  What’s my next step in trying to fix this? Should I pull them off their mounts and do a factory reset?

1
Airgetlam
3 years ago
L
lawrence1902Contributor I
asked in Speakers

Sonos Play 1 skipping songs on a particular type of playlist (1651581632)

I have playlists, where it always skip songs. We cannot determine the cause since on other players (browsers, media players, etc.) it works correctly.  Submitted a diagnostic report immediately after experiencing the skip: 1651581632 I play this file via TuneIn custom local radio. The URL is: http://www.zanjanisound.com/core/api/file/playlistts.m3u?id=113. It skips after some time or during the transition to the next song. It only consists of two songs.

3
Ken_Griffiths
3 years ago
N
NaekyrEnthusiast II
posted in Components and Architectural

Sonos sound cutting out

I have a playbar, 2x play:1 and sub in 5.1 configuration. Ocassionally the sound will start cutting - it only lasts for like a split second before it comes back but its annoying when suddenly all the sound is gone and then comes back - when it does this it will keep cutting out every few seconds and lasts for several minutes at a time What causes this and how do I fix it? Should I return it to the store for a refund? Thanks

28
C
3 years ago
B
BryanKennedyContributor I
asked in Components and Architectural

intermittent connection issues (cannot connect to Spotify)

I'm experiencing a strange issue on a larger sonos s2 system (10 speakers). Every other day or so, I can no longer connect to any music services or connect to the update servers. It just says it "cannot connect". I can see all my speakers just fine.Weird thing is, whatever playlist i was playing before I can press play and it will play normally because it has some type of connection. The situation usually rights itself after a few hours, or I can usually fix it by restarting the router and at least one sonos speaker. And I've never had any audio drop outs.I have tried plugging in to the router and using SonosNet, I've tried configuring wifi, I've tried changing channels - same weird behavior. I'm using an eero pro (single, no mesh) and it is working just fine for all my other devices.I submitted a diagnostic at 1718527646 with my current wifi configuration.

1
Rowena B.
3 years ago
A
anthonypraznikContributor I
posted in Home theater

Sonos sub (gen 3) will not connect

Sonos sub (gen 3) will not connect to the arc soundbar once the sub has been setup, and says it will remain unsed until you connect it.  however, it wont connect and says not found - please help🤦.

1
Rowena B.
3 years ago
F
florentnoel49Contributor I
asked in Components and Architectural

One SL stuck in stereo after separating stereo

Hi,I have two One SL that used to be paired as stereo and everything was working just fine.I recently decided to separate them to have them in two rooms independently, and since then they both work as if they were on the left (or right, I don’t know) channel of stereo, instead of being mono.I tried resetting both of them but I get the same result.And they work perfectly in stereo when I recreate the stereo.Any advice ?Thanks

1
Rowena B.
3 years ago
D
dcarr2911Contributor I
asked in Components and Architectural

lining Spotify premium account to Sonos AND Google Assistant

I have when 1 sonos speaker and have updated to the sonos 2 app which I understand is compatible. However although I've linked google to sonos I'm unable to link my spotify premium account. When I instruct Google to play 'x' music from spotify it tries to find it but then I receive a response which says 'you need to link your spotify premium account to Google and sonos.  I've done that but not getting anywhere. Can anyone help?Regards

1
Rowena B.
3 years ago
A
ademarco6Contributor I
asked in Home theater

Google Nest Wifi and Sonos compatability

I have an Arc, Sub, and (2) Ones that I just purchased and they won’t connect to my Nest mesh WiFi. I can only see one device and I have to unplug it to see another device. I bought a Boost yesterday and not sure how that can be added as I tried to plug it into my router by Ethernet and by having the Ethernet cable disconnected. The app doesn’t detect the Boost. Please let me know if I can solve this issue or should return the Sub, (2) Ones and the Boost. I like the Arc, but would prefer to have a surround sound experience. Thanks!

3
Rowena B.
3 years ago
R
RemarkedContributor I
asked in Components and Architectural

Sonos and Google Nest WiFi

I had to change isp so took the opportunity to upgrade my wifi and bought Google Nest. I've spent all day trying to get my Sonos to connect and it simply does not want to work. I have 2x play5 and 2x play 1 and 2x ikea bookends I've plugged the 5s in to the Nest directly using ethernet and reset them, as have done with play1s. Nothing is working, the app may or may not connect, the speakers may or may not show, music do want show what's playing. It's a nightmare.  What can be done here please?  Many thanks 

6
Ken_Griffiths
3 years ago
N
njsjlContributor I
asked in Home theater

Wifi performance affected by addition of Sonos Sub 3

Have just bought a Sub 3 to go with my Beam. As soon as it is added and audio is playing my wife performance drops from 60Mbps+ to less than 3Mbps. If I disable the Sub the performance goes back up.  Can anyone help with solutions? If it can’t be fixed the Sub 3 will have to be returned which I don’t want to do as I’m happy with the sound.  

1
Rowena B.
3 years ago
M
mi.brankovaContributor I
asked in Home theater

Surrounds speakers randomly increase volume when playing Atmos

I have submitted 2 diagnostics - 839597077 and 696830721 after the issue happened.More background on the issue - i’m running a sonos arc surround setup with hdfury arcana to split earc from appletv4k and pass it to the sonos arc.Whenever I’m watching dolby Atmos content on Netflix - the witcher, hunting of bly manor - I’m getting random increases by 20-30% for 2-3 seconds in the volume of the surronds(One SLs).When I’m watching Apple+ Atmos content, I havent observed the issue. My sonos app displays that I’m getting Dolby Atmos sound Can someone fix my title? - seems i cant edit it from my phone that i’m using to submit this question 

3
AjTrek1
3 years ago
U
userzContributor I
asked in Components and Architectural

S2 only works on "some" devices.... ???

Have the S2 controller successfully set up on a Win10 machine and a few iPhones.   However, when attempting to set up on a new iPad, there is one Play:1 missing and it will not load the music library.I’ve tried every hint currently published on this community, so it’s clearly a new issue ???Any hints…..? 

3
Airgetlam
3 years ago
V
verrolContributor I
asked in Home theater

cannot connect Sub and base

After numerous attempts to connect both Sub and base to Sonos app In my system using both Wi-Fi and Ethernet, Both are not found by this new but poorly researched app.i am technically literate and this new app does not support these items, no matter what you have said 

7
Rowena B.
3 years ago
T
Timber1979Contributor I
asked in Speakers

Play:5 Gen2 with a S1 fw cannot upgrade to S2

Got a play 5 from a friend inside SOnos,the device info show as below:Sonos OS:S1Version:5.5After I initiated the device and include it by S2 (whatever iOS or Mac)I can do nothing but update it first.But! But! But! Failed every time with code 10(I can not find out the code 10 meaning from sonos support) Sonos engineer guess maybe the device using a test FW …which god can save me and the play 5?

3
Rowena B.
3 years ago
J
JWLContributor I
asked in Components and Architectural

Sonos playing music by itself

I have a Sonos One and a Play:5 that I normally stream Apple Music to. Some mornings, but not every morning, the music is playing when we go downstairs. Our kids have previously streamed Spotify, but it is not active when this happens. I have submitted a diagnostic report (878087836). Is there a way that I can access this report? Any help appreciated.

2
J
3 years ago
B
Bick nickContributor I
asked in Home theater

loosing signal - sound is switching from Tv Speakers and beam every 2 seconds

Hello, My beam worked well for more than a year. Suddenly the sound is switching from Tv Speakers and beam every 2 seconds.  I installed the last version of the firmware. And nothing changed.  Does someone has an idea about what to do? thank you

2
Airgetlam
3 years ago
B
ben watererContributor I
asked in Components and Architectural

Sonos System unresponsive

Hi.My sonos system has just stopped working with the app on iOS and Android.Can still control via Alexa strangely.I have Connect Amp in one room, beam, sub and 2 x play 3 in another, and Play 5 (gen1) in another.Have tried to update but keep getting errors.Have now removed the bridge, and plugged the beam straight into the router, System now cant find the connect amp. And both apps not working. Although, after disconnecting and connecting again, it will work just once.I have switched through all the sonos wireless channels.I have turned everything off, router, bridge, sonos speakers, and turned all back on one by one.I cant find any other ideas to try on here.Any help really appreciated!ThxBen

1
Airgetlam
3 years ago
C
c.devicesContributor I
asked in Components and Architectural

Soundtrack Player won't authorize after recent update

We recently updated our Sonos system and now Soundtrack Player will not authorize in Sonos. We use Soundtrack to legally play music in our cafe, so it’s causing an issue that it won’t work anymore.

1
controlav
3 years ago
B
BelJonesContributor I
asked in Home theater

Connecting Beam without HDMI Arc or Optical

Just bought Beam and unable to connect to TV (LG 43LF510V) as the TV only has one HDMI which is being used for cable and does not have an optical outlet. Do I have any options that don’t involve buying a new TV? Thank you 

4
J
3 years ago
J
jack.laContributor I
posted in Controllers and Music services

Starting over with my account.

I have used up both my email addresses. How can I clear the slate and start over with Sonos and make a new account?

3
Airgetlam
3 years ago
T
TannlegeContributor I
asked in Components and Architectural

S2 Play:1

Hi! Updated to S2-controller tonight. I have 2 Play:1. I can't get connected both of them. I tried the setup-process with the forst Play:1and the speaker was found, updatet and connected immediately. Everything worked fine. BUT the second speaker was not recognized from S2. Though I tried it vice versa in a new installation and  the second Play:1 was found, updated and connectet immediately. BUT now it wasn't possible to connect the first speaker additional, the one that worked in the former setup alone well.After reading here in the community i tried to reboot my router and both Play:1 and the S2-controller(restart of my Samsung SM J 600) but the S2 further on recognizes only 1 Play:1. What else can I do to solve the issue? Thank you! 

5
Rowena B.
3 years ago
D
DavidP27
asked in Components and Architectural

Spotify working 10% of the time - losing connection or skipping tracks

This is really frustrating and I think has only been an issue since we upgraded to the new S2 app and removed the Bridge. We have a Netgear Orbi Mesh WiFi set up a Playbar, Play 1 and Play 3 across the flat.  Have tried the following:reset routerreset all Sonos speakersremoved and added the Spotify appchanged the router channel from auto to 1, then 6 then 11Playing from the Spotify app to Sonos is also patchy All other services on the Sonos app work perfectly. Is this a common problem?diagnostic 2106635247

1
Rowena B.
3 years ago
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