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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20794 Topics

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prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

125
L
3 hours ago
Byork
ByorkContributor I
asked in Controllers and Music services

Can't add folder to music library (913)

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

21
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3 hours ago
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LithyContributor I
asked in Ask a question

Sonos App - When will I be able to use my Arc?

Full story of my experience here: https://www.reddit.com/r/sonos/s/mDsP6CGaEA Genuinely looking for some support/answer from Sonos on the expected timeline and communication plan to affected users who have devices that can’t be used at the moment. Can anyone from Sonos provide some information for those of us that have devices that can’t be used/connected because of the botched app update? 

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Airgetlam
3 hours ago
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DJamesAvid Contributor I
asked in Speakers

Era 100 Turntable Audio Delay

I have an Era 100 and an Audio-Technica Sound Burger (AT-SB727). I love them both separately, but not as much together…The Sound Burger connected using the Sonos line-in adaptor. Even at the lowest 75ms setting, the audio delay is really annoying! Depending on what record I’m playing, there can be some ‘needle chatter’. The combination of this and the speaker delay can ruin the listening experience at lower volumes. I’m not too fussed by this when the music is at a higher volume, but I mostly like to have music playing in the background. I’ve previously owned a more traditional turntable/amp/speaker setup in the past, and this was never really that noticeable when the sound was synchronised. I understand that the delay is there as a buffer, allowing for optimal group playback. But an option to bypass this would be perfect, even at the expense of losing the group/multi-room functionality. With all of the marketing highlighting the Era series compatibility with turntables, you would thin

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buzz
3 hours ago
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Dan FreeneContributor I
posted in Controllers and Music services

Latest Update FAIL..!!!!!

Dear Sonos. We are proud Sonos users and have 8 Sonos products installed throughout our townhouse in Sydney. Everything working in harmony with the amazing Sonos Functionality until 4 days ago we updated to your latest app firmware update, and have had 4 days of utter “hell” with everything from incredibly slow reaction times to linking with Music through Spotify and SoundCloud. To randomTracks being dropped into and on top an already playing song. Separating speaker systems that have been melded with calculated intent. AND, have left a very lovely Sonos One that cannot be reconnected to the system. Your update is a FAIL. Be better SONOS! Get to work Fast, iron out the bugs, or else risking a long serving customer moving to a better and way more reliable product with an interface that actually works. Please respond promptly.As you tell from tone - Not Happy. Dan Freenedanfreene@gmail.com

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3 hours ago
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EdgeContributor II
asked in Controllers and Music services

Latest Controller

Hi from down under in New Zealand. I have now joined the chorus on the multiple issues with the latest controller. I am lucky if my controller (on my android phone) connects and when it does it loads up & moves as fast as a slug. Secondly, every 2nd or 3rd day it fails to connect and the only way i can gain access again is to to turn off/on my Sonos system and do a a reboot, and just to make it more challenging on some days after doing this i have to reboot my phone as well.Can we not just have the option to have the previous controller (which ran smoothly) as an option & when will these issues be sorted?Its driving me mad :)

0
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4 hours ago
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castallaLocal Superstar
posted in Speakers

Has Sonos been secretly hacked?

Maybe this almighty clusterfgyk is the result of a secret hack which Corporate Command are been forced to cover up with a fabricated cover story of a miraculous update?  Or, the Aliens have landed in Sonos Towers & are attempting to communicate with humankind via Sonos speakers.  The answer is Out There. 🔊🔊🔊

0
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4 hours ago
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PhillipaMContributor I
asked in Ask a question

Can't set up Sonos 1 even though I get through the chime and to the final stage

I’ve spent about 3 hours trying to set up my Sonos One (the first Sonos product I’ve owned). I’ve created my account, gone into add speaker or component in the app and although my product is immediately found, I have not been able to setup my Sonos. I literally must have tried about 50 times.  I get to the chime part and get a message to say audio password didn’t work, so enter the pin from under the speaker. When I do that, it says ‘finalizing connection’ for a while before always ending up with a ‘Could not setup’ message. I’ve tried with three different phones!!! And I’ve even tried with the ethernet cable connected and it still doesn’t work. Any help/suggestions? Have I just got a dud one? I have tried customer support (in Australia) twice, but both times was on hold for ridiculously long times (1hr 50m the first time and 1 hr the second time). Both times I ended up having to hang up because I was going into meetings.  

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Stanley_4
4 hours ago
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neevoContributor I
asked in Ask a question

Play 1 fails repeatedly to update after S2 upgrade

I really am struggling to get this to work and have googled relentlessly to find some solutions, but without any working. I have taken the step to update to S2 app and will plan to get a couple of devices to replace my old Connects. In preparation for this I thought I would try and get my Play 1 updated on S2 before I progress with other steps. Glad I did as I am really struggling with completing the update. I have tried: Waiting out the update. This takes around 3 hours to get to 75% but then progresses no further Force quitting the app when I get the error (1014), waiting for the green light to return, changing the WIFI back to my home, retrying. Factory resetting the Play 1Neither of these is showing any progress. Plus support wait in Australia is 90 mins and the chat is not manned.Anyone got some things I can try?

3
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4 hours ago
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Dave_OAvid Contributor I
asked in Home theater

New App - cannot display input audio format.

Before the app update, “About My System” would show the format of the HDMI input from my TV. It is blank now. Another user said it is in the ‘Now Playing’ area, but it doesn’t appear for me.

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Stanley_4
4 hours ago
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Shivaram PavuluriContributor I
asked in Home theater

Trueplay tuning is not working in new sonos app

I am having Arc, sub3 and 2 era300. While doing the true play tuning with new Sonos app on iPhone 13 with latest iOS, in the final step app stuck there for more than 30mins. I have to close the app manually resulting in no Trueplay tuning. Tried at least 7-8 times still the issue there.

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4 hours ago
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aliosa27Contributor I
asked in Controllers and Music services

The "I can't add my Ikea Symfonisk since the new app was released" thread

It seems like it's time to try to collect at much info as possible on not being able to add  Ikea symphonisk’s since the last update.In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome. For science I returned the first set and got another set. Same exact issue. For science one more time, I returned those and tried it again, same exact issue.  I was able to successfully add a sub mini which is great, but pointless at this point. This was attempted with both an ios and and an android device on the latest release for both platforms. Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app.

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4 hours ago
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Stone151970Contributor I
asked in Controllers and Music services

after update 80.00.20 all devices not available

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable ….   IOS iPhone 15max pro

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4 hours ago
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TurnUpTheWineContributor I
asked in Ask a question

"Something went wrong. Try again." when attempting to view Soundtrack Player content

Updated to the latest Sonos app (Sonos OS=S2, Build=80.00.08). Tapped Soundtrack Player icon under “Your Services” on new home page. Soundtrack Player page attempts to load but fails. Displays “Something went wrong. Try again.” error message at the top of page.  Soundtrack Player content displayed and worked correctly for over a year prior to this upgrade. So this is not a new setup issue… something just stopped working. Things I’ve already tried:Verified the Soundtrack Player service was working as expected as per the https://status.sonos.com/ page. Closed and reopened the Sonos app.  Reauthorized the Soundtrack Player service. Deleted and completely reconnected the Soundtrack Player service.I can’t think of anything else to try. We use Sonos with Soundtrack Player at two locations and are experiencing the same issue at both locations. I would appreciate any help resolving.Thanks!   

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4 hours ago
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Krblack66Contributor I
asked in Speakers

Ant colony in Sonos One

There is an ant colony living inside our Sonos One. Hundreds of them, eggs, etc. Has anyone had this happen before? It must have been shipped like that.

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Alonzo Mosley
4 hours ago
Majo133
Majo133Enthusiast II
posted in Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

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4 hours ago
Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Ask a question

'Manage Networks' in New App is BLANK

Title says it all.Android.“Manage Networks” does nothing.Screenshot of Useless App 

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4 hours ago
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spjohn43Contributor I
asked in Ask a question

new app

The new app will not allow me to add a new speaker to the system". It keeps cycling to allow Sonos to network. Sonos is checked and already accessible to the network and system. What to do?????

0
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4 hours ago
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SeepSoakContributor I
asked in Ask a question

New Sonos App Update Broke Amp Subwoofer Control

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now.  The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app.  Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?  

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5 hours ago
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jorwinContributor I
asked in Controllers and Music services

Alternative to Sonos

I sent this to the Sonos CEO email, as this seems to be the only support option available. My main point is to find a solution on the bad situation I find myself in, with the non-functioning new app.Anyone else, if not the CEO, is welcome to give their suggestions and comments, that may help me on the way. Thanks. “Dear Sonos,You have done something completely absurd, as you are aware of, by killing off a functioning app and replacing it with one that has close to no functions - a work in progress, at best, or a disaster of an app, when speaking realistically.After some years without Sonos for my part, since you decided to kill off all older devices, threatening that if I didn't replace them with new ones I would be at risk of you sending out software updates at any time that would render my system useless, I decided to give you a chance again, ordering a Port.The day after receiving this new device, before I had even managed to connect it and start using it, came this infamous app upd

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5 hours ago
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GuiaryAvid Contributor I
asked in Speakers

New Apple Music Lossless capability question

Hello all, From what I’ve been reading around is that Sonos will be listing which speakers are not compatible with Apple Music lossless but until then has anyone else had problems with a pair of fives and a second gen sub not getting lossless?I have a home theatre setup with the arc, 300’s, and two subs, one gen 2 and the other gen 3 and don’t have a problem with that yet.gonna try unplugging the fives and sub and maybe I’ll luck out. thanks, Gary 

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G
5 hours ago
M
Mike313Contributor II
asked in Ask a question

Will Sonos survive this App disaster?

What’s your opinion?

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5 hours ago
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dan4885Contributor I
asked in Ask a question

Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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5 hours ago
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DaffyBandmitContributor I
posted in Controllers and Music services

The new Sonos app sucks so bad I may throw my gear in the river and buy a Brennan

This app sucks. All I want to do is play my music. I dont care about services. This new app buries my own files. Crap!

0
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5 hours ago
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Venky554Contributor I
asked in Ask a question

Now I cannot add sonos devices-says login as a system owner

I have upgraded to a new router now I can’t connect to the new WI-FI. I tried all the settings still can’t connect. I tried deleting my account and created a new account now the products are not showing to pair. I tried deleting the app and reinstalled but still no luck. asking to sign in as an owner. Is anyone have solution for this? Thanks in advance.

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5 hours ago
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