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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19286 Topics

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Catching_pixelsContributor I
asked in Ask a question

system dissapearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

16
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1 minute ago
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User_S_ono_sContributor I
asked in Ask a question

Sonos new app missing most features that were available in prior app version

Sonos new app missing most features that were available in prior app versionYou released a buggy new app version, removing crucial features and rendering it useless, even breaking my Sonos System. Despite promises of better ultimate listening experience, you're only planning to reintroduce these features later as if they're new and per your support staff this was actually planned to remove features and provide them back with later updates. This decision is inexcusable. Let me know when my Sonos system will work again because your new app is useless.  How did you decide what features are important enough to bring back in the updates in your new Sonos app.  Just curious which ones you think are important to your customers.  I mean we pay for the products so maybe we should have had a voice. 

5
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2 minutes ago
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callmefrankContributor I
asked in Ask a question

How can I disable web app controller?

How can I disable the new web app controller?I don’t want direct access to my sonos system from over the internet. Moreover, I don’t want hackers to be able to control the speakers in my home if they gain access to my login credentials.

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3 minutes ago
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MCB66Contributor I
asked in Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

21
K
8 minutes ago
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JaycounetContributor I
asked in Ask a question

how to manage alarms on the new app ?

Can't seem to find the fonction on my Android phone. Can someone help ?

2
L
9 minutes ago
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LJO
asked in Speakers

Turn Alarms OFF now that sonos gives you no control over previously set alarms??

Turn previous ALARMS OFF now that you have no control over WHEN SONOS alarms go off?? This is completely ridiculous!also, PLEASE stop asking me if I want “free shipping” every time I open support site! Definitely don’t want to order any new sonos products after this experience with Sonos.   

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13 minutes ago
Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Ask a question

'Manage Networks' in New App is BLANK

Title says it all.Android.“Manage Networks” does nothing.Screenshot of Useless App 

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Alonzo Mosley
14 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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16 minutes ago
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AlkemisonerContributor I
asked in Components and Architectural

sonos app fail

Why did you guys update the app? It was working now it won’t let me add products! I try really hard to stick with Sonos for all my clients but about to switch to literally anything! I can’t stand how often this new app crashes! I’m trying to add a playbar but the app keeps crashing! I’ve factory defaulted my equipment over 10 times now!can you please fix this or bring back the old app till you do? 

0
A
18 minutes ago
Manisboy
ManisboyContributor II
asked in Ask a question

Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

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22 minutes ago
Majo133
Majo133Enthusiast I
posted in Speakers

Bought new ERA 300s and i can't even add them to my system, because the New app crashes

Seriously. Like freaking seriously.  From yesterday, since i’ve updated, i am having ton of issues.  1.) I was unable to remove surrounds and still cannot remove them, even after factory resetting them. I even uninstalled the app, reinstalled it, and still nothing. 2.) TruePlay did not work, but thankfully, the reboot of my phone fixed it. 3.) I bought 2 ERA 300s today, but i am NOT ABLE TO EVEN ADD THEM TO MY SYSTEM. App just simply crashes and thats it. FOR REAL like how can u even release the new app in this state? Did someone even test if basic featurs still work? What the hell am i supposed to do now? I love SONOS, but this is getting under my skin.@Corry P    

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Airgetlam
28 minutes ago
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nd1Contributor I
posted in Controllers and Music services

Latest Sonos App - Do not Upgrade

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

69
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28 minutes ago
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Popeye1234Contributor I
asked in Ask a question

new update

Hi everyone i have updated to the latest version 80.0 I'm android user but the app remained the same after updated and I'm still on 16.1? How can i get the new redesigned app. Thank you

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28 minutes ago
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castallaLocal Superstar
posted in Ask a question

Dumpster fire turns into fire sale

Several posters are threatening to dump/sell their systems following this fiasco update. Who's going to buy a crippled system except at a knock-down price?   The update's reputation will rapidly become common knowledge. Good luck! 

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35 minutes ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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37 minutes ago
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PageB80Contributor I
asked in Speakers

Era 300 case vibrating

Hey everybody, I purchased the Era 300 a few days ago and I absolutely love it, except for one thing that is driving me nuts: I listen to bass heavy music and it seems the case is vibrating quite often when I’m playing music. This is one of my most hated things as it just ruins the sound, even though I found the sound from the Era 300 to be excellent. This one thing is ruining the speaker for me and I want to know if this is common with this speaker, or if something in the build quality might be off and I need a replacement. I have it sitting on a turntable stand if that helps at all. If I put my hand on top of the speaker, the vibrating stops so I know the speakers themselves are fine. Anybody have any solutions? I appreciate the help!

6
Stanley_4
42 minutes ago
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RamsayContributor I
asked in Controllers and Music services

individual song search

Ever since the new update I can no longer search for individual songs. When I type in a song title that brings up the correct artist but in the past there would be a section for songs and I can just go directly to the song. Instead, now I need to know what album within that artist that song belongs to.

0
R
43 minutes ago
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HilltopContributor I
asked in Ask a question

timer

Hey what happened to the sleep timer? I see the app ICON went to black from orange and they removed my sleep timer. Where did it go?

0
H
47 minutes ago
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LeefcContributor I
asked in Ask a question

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

4
Airgetlam
55 minutes ago
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Tacatare82Contributor I
asked in Controllers and Music services

Mise à jour de l'application

Ou est la mise à jour qui devait sortir hier le 07 Mai 2024 ?  Moderator edit:Google Translate- Where is the update that was supposed to be released yesterday on May 7, 2024?

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57 minutes ago
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RolCinContributor I
posted in Controllers and Music services

new sonos 2 app

I can’t believe that a company in today’s time makes an upgrade and it doesn’t work. it is not the 1st time. no alarm, it can’t find my system. I did everything “logout/login, unplug speakers, plug in, … ) suddenly it’s there. Next time i want to play nothing is connected. the few minutes I was able to play, I had no ahaa experience. i am really getting tired spending way too much time on the system

2
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1 hour ago
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cjdaleyContributor I
asked in Speakers

Cannot register Sonos One SL since firmware update on 06/02/2024

I have owned 2 x Sonos One SL since 2020.I return from holiday to discover one of them has disappeared from my system therefore disabling their role as surrounds in my setup.I factory reset to re-add them to my system only to discover that simply will not register with the SONOS server.I factory reset all of my devices and reset the app to discover I have issues with most of my devices.I have managed to get 3 out of 5 devices back up and running.I cannot re-add Alexa voice assistant because I now get an error: 414 Request-URI Too Large I then discover this correlates with the latest update rolled out on 06/02/2024.I now have two Sonos One SL speakers that are paperweights.It took me 2 hours on the phone with technical support to establish this fact, blaming everything from my router, my WIFi signal, my WiFi extender, my neighbours WiFi interference.I am now basically instructed to wait until the developers can workout a fix.Sonos.  What an earth are you doing ? 

4
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1 hour ago
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LoullyContributor I
asked in Portable speakers

can’t connect my device

I try to connect my Sonos device but keep telling me to tap the local network and I do but it doesn't connect the device 

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1 hour ago
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mikewashburnAvid Contributor I
asked in Controllers and Music services

All but 4 of 50 playslists missing with new app. Possible to donwgfrade to previous app?

With the new app I seem to have lost 10 years of carefully curated playlists. Is this a known thing?Is it possible to downgrade to previous version before this mess of an app was released?

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1 hour ago
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scromarContributor I
posted in Ask a question

new app

Not a fan of the new app. It's not intuitive. Why would you make me learn how to use the app all over again? So far everything I've tried to do was a bust. I had to push all over the screen to get undesirable results.  I want to listen to my SONOS system now, not read or watch a video about what I've already paid good money. Fix this blunder.

3
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1 hour ago
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