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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19389 Topics

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Mike_WaltersContributor II
asked in Controllers and Music services

cant connect to Anazon music

I can’t connect to Amazon music. I’m using the new app but it was working originally with the new app tried reauthorising but still can’t connect. Amazon music via the Amazon app seems to be ok. Anyone else seeing this?

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just now
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Jersey DTrending Lyricist I
asked in Controllers and Music services

TuneIn on new iOS app is a disaster

My TuneIn Library of stations, (which Sonos is calling Favorites) is only showing a partial list, with big icons and partial names that show nothing for URL-entered stations and no way to change the name or enter new URL-stations.  So now I can’t tell which is which, and more than half are just gone.  I have entered a lot of premium-paid JAZZRADIO.com, CLASSICALRADIO.com, ROCKRADIO.com  and DI.FM stations manually, and now I can’t see them or change them.Luckily (ha!) I can still get to them and make changes on the old desktop app, which I will never “upgrade” unless this all gets fixed.

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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

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4 minutes ago
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JezhoppyContributor I
asked in Ask a question

The new app - Amazon Music

OMG the new app is absolutely awful… how do I go back to the old one. Even amazon music does not work with it.

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8 minutes ago
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LongorContributor I
asked in Controllers and Music services

Qobuz in new app

Installed the new app update today and am running into some bugs with Qobuz integration.  Navigating to Qobuz —> Favorites —> Artists, nothing loads, just an icon screen (screenshot below).  Same with “Tracks” (screenshot also below).  Anyone else having this issue?  It looks like the Sonos app maybe thinks they’re playlists? Qobuz —> Favorites —> Albums loads fine.   Thanks in advance!   

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9 minutes ago
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Catching_pixelsContributor I
asked in Ask a question

system dissapearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

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11 minutes ago
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fkugContributor I
asked in Controllers and Music services

how can i get the previous version of the app back? this one is useless

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

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13 minutes ago
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LandgroundContributor I
asked in Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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14 minutes ago
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PCLDKContributor I
asked in Ask a question

Can't add my first Sonos device?

Hi, I got a Sonos ONE Gen 2 from my wife, and I’m trying to connect it. It’s my first Sonos speaker and I have tried the following.Downloaded the S1 app → The app told me, that my speaker has S2 softwareDownloaded the other Sonos App (On iPhone) → logged in to my account and tried to connect the device.It said something didn’t work → We’ll try something els.. I follow the instructions on the app, connected my phone to the temp wifi from the speaker, It played the pin sound, twice, was unable to connect.I tried hooking it to ethernet cable, same s***..I tried resetting the speaker, I tried resetting my app, I even tried resetting the Wifi. Nothing worked…I tried installing the Sonos App on my iPad since the troubleshooting said, try another mobile device..Same s*** again. Nothing worked… It just keeps saying “Getting the Sonos One ready” until, it says “There was a problem setting up Sonos One. Let's try something else.” And then it want’s me to connect to the speakers local wifi… And t

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broox
15 minutes ago
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C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

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SarahN
15 minutes ago
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ChrisJCContributor I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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16 minutes ago
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DeucewoodContributor I
posted in Ask a question

Access to uploaded content on YouTube Music

On the new Sonos app, the "Shuffle All Uploaded Music" option, on YouTube Music, will provide a mix of 100/25,000 songs but only gives you the option to play any one of those songs at a time.Is there a way, through YouTube Music, to shuffle and play my entire collection of uploaded content without interruption? 

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20 minutes ago
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SSSousaContributor I
asked in Speakers

Speaker Control

I just updated my Sonos app on my iPhone and now I can’t control the volume individually on my two Move2 speakers. Anyone know how to fix this?

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21 minutes ago
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johnnweissContributor I
asked in Ask a question

Android phone app

The new Android app was uploaded to my Pixel Pro 7 phone last night. While I can see the Sonos playlists I had previously created they are all faded out, I no longer see a list of the songs on the playlist.  If I click the three lines, I’m given a page that has nothing on it but “Replace Queue”.  When I click that, music starts playing from top of list. What does Replace Queue do? Can I control daily updates from phone app or just the PC (Dell PC). The music I listen to is on two separate drives on my PC.  The phone app lets me see the music under artist, album, or song choices but can’t scroll through 9K songs using a scroll bar on the right side as that no longer exists.  Can use finger to scroll.  Has anyone at Sonos tried doing that - it is unacceptable. Can’t add songs to Sonos playlists from phone app. Is there a problem with the phone app having a new icon but the PC hasn’t changed - does that mean something has not been updated. Diagnostic 1811637667

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22 minutes ago
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Dallas22Contributor I
asked in Ask a question

connections

Does anyone think the new app sucks?? I can’t connect my tv now, system is not user friendly 

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23 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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25 minutes ago
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npkContributor I
asked in Controllers and Music services

"Music Library Settings" missing

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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30 minutes ago
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Rip TornContributor I
asked in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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30 minutes ago
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Nigel_14Contributor II
asked in Ask a question

Access to Music Library Listings by A-Z

Who else has noticed the loss of the A-Z column on the right when browsing music library songs, albums, etc? I have thousands of songs stored on a Synology NAS and now the new app simply shows them alphabetically with no easy way to jump to any beginning with “N” for example? Finally where have our Playlists gone! All I can see are my Apple Music ones but not the ones I created from my music library   I am very disappointed with the new app and have complained to Patrick their CEO twice now      

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31 minutes ago
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AJS2Contributor I
asked in Home theater

Sonos Beam Microphone no longer functioning

Microphone, microphone light, (and Alexa), no longer functioning after factory reset and reinstalling under a new account. The main led light is functioning and the Beam itself is working ok, along with my 2 Play:1 speakers as surround sound.Any help would be appreciated. Thanks.

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32 minutes ago
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CM3333Contributor I
posted in Controllers and Music services

GARBAGE May 7th release of iOS App

Dear Sonos,Your High School programming interns really screwed the pooch this time.Roll it back please.  The summer is upon us and I dont  want my $1,100 sound system rendered useless.Pay for actual software engineering professionals next time round.

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35 minutes ago
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Elly70Contributor I
asked in Speakers

sonos beam

Ik wil de Sonos beam als speaker gebruiken voor Google nest hub. Kan dat en hoe doe ik dat?

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37 minutes ago
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NathjgContributor I
posted in Ask a question

application sonos sur Chromebook

Bonjour J'ai installé la nouvelle application sonos sur mon Chromebook acer 433 Elle ne s'ouvre pas Merci d'avance pour votre aide Cordialement 

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38 minutes ago
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Dave6969Contributor I
asked in Ask a question

stupid new app

Where is all the settings and my alarm on this new stupid app

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40 minutes ago
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