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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3269 Topics

J
JPCSContributor I
posted in Speakers

Problème de connexion

Bonjour, je viens d’installer le composant BOOST, mais le système ne reconnait plus mes hauts parleurs Play 1 et Play 3. Merci de votre aide si vous avez une solution !

1
Airgetlam
1 year ago
S
sch7575Contributor I
asked in Speakers

Sonos Play:1 stopped connecting wifi

I purchased this abought 6 or 7 years ago because of the sound.  I totally regret it because of the frequent Wi-Fi drops and problems reconnecting.  But it always eventually reconnected after screwing with it 30  or 40 minutes. So the other night when I was sleeping, I play white noise over it, it disconnected and will not reconnect with all the usual tricks.  I did connect it to a LAN line and it then connected, but as soon I as I disconnected it to put it back in my bedroom on Wi-Fi, it again would not connect.  I read on here about updates that were not supported by the Play:1, what do I do?   I’m about to smash this thing.   

1
Ken_Griffiths
1 year ago
A
AdCiamContributor I
posted in Speakers

Play 5 gen2 blown bass

After couple of times of switching from normalsound to really low quality-blown speaker likesound (only low frequencies) my play 5 is sounding like complete trash,and i'm completely furious as i have used it verylittle and is out of warranty of course. Has anyoneelse had the same unfortunate experiance? What can i do? Support offered very little help. 

2
A
1 year ago
A
AndresLRContributor I
asked in Speakers

Everythinh working, except Spotify

Spotify doesn't work since 2 weeks ago. Everything else is OK (tidal, sonos radio, Tune In).I'm with the latest app version, have already re-authorized my spotify acount and did a router and wifi reset, with no solution. I can browse through albums and playlists, buy when I try to play a track it sends an error message and doesn't start. When using the native spotify app, it shows me the sonos speaker is available, but it doesn't connect. I have a Play:5 Gen 2Thanks,  

2
Airgetlam
1 year ago
G
GgnoreTrending Lyricist I
asked in Speakers

Sonos Five Line-in not group playing with Symfonisk Lamps gen2.

My new Sonos 5 connected to my turntable will not  group play with my upstairs Symfonisk stereo pair lamps.  Funny thing, is if I “remove stereo pair” from my “Main Room” group, the audio will start playing, but only from 1 speaker/lamp.   It will then kick the other speaker to a separate room without me even doing it.   This last time around it created its own room “Bathroom”.   Wtf??? I’ve group played my line-in turntable with my 5 and my Living Room arc+2subs+2 oneSL surrounds.  Group play works with every imaginable combination except Line-in and symfonisk.   Any help would be greatly appreciated. My network is 1200mbps with Wi-Fi 6 mesh Further testing:  If I remove stereo pair and then add stereo pair again, it works!   But only for this session.  And every time I trueplay tune the stereo symfonisks, line in group play stops working again! Extremely annoying. 

1
Corry P
1 year ago
B
BrutusPaContributor I
asked in Speakers

Play:1 Stereo Pair can't build queue

I have a pair of Sonos Play:1 speakers. My setup is a stereo pair that I launch through Alexa.Recently this stopped working. I have gone directly to the Sonos app on iOS, Android, macOS, and Windows, but attempts to add songs, albums, or playlists from Spotify, Pandora, or YouTube Music all result in some form of “Unable to add to queue”. I am able to replace the queue.I have factory reset the devices, connected them to a fresh Sonos account, removed the services and added them back - basically everything I could think of to clear the cruft.Along the way, I found that it works much better if they are not paired. I placed them in separate “rooms”. Essentially they are set up as 2 mono speakers in the same physical space. This allows the queue to work more or less as expected.The issue is producible. Breaking the stereo pair returns functionality and restoring it breaks the functionality.At first I thought it was just time to give up on the Play:1, but this seems more like a software bug

2
buzz
1 year ago
M
MbaymadsenContributor I
asked in Speakers

Airplay sound drops on paired speakers.

Hi everyone,I have experienced issues with airplay from appleTV to Play:5 gen2 and a paired Playbar.When I airplay to the Play:5 the sound is constant but the paired Playbar drops out on/off with a 30sec or so interval. It is the same if I airplay from other devices. It seems to have appeared after the software update recently.Any ideas om how to fix it or why this has occured.?BR,Morten

5
Airgetlam
1 year ago
Tubabill
TubabillContributor II
posted in Speakers

Play 1 issues

For 2 years, I’ve used Arc and Play 1 together giving me sort of a simulated surround sound.  Recently, Play 1 began to cut out for 20 seconds every few minutes. Sonos is telling me that you need 2 speakers for a Home Theater set up, but my set up with one speaker worked fine for 2 years. Can I use one Play 1 with my Arc? 

8
Airgetlam
1 year ago
M
mandreasonContributor I
posted in Speakers

Router Issues - Discontinued Sonos Systems No Longer Working

I have loved my Sonos system.  I have an older system, Connect was used to manage my outdoor speaker system, with Play 5, and Play 1’s in the house. We recently had lightening issues, killed my router. Now that I have a new router nothing works..ahhhh please help. I have been using the new app, but even tried downloading the older S1 app and attempted connection. Does anyone have any ideas? Trying to avoid an entire new system. 

3
Airgetlam
1 year ago
S
s1userContributor I
posted in Speakers

Play:5 Gen1 suddenly no longer supported, requires "registration"

I use a S1 system as I spend good money on my system and don’t want voice services crap.Now suddenly my Play:5 gen 1, which has been playing nicely for over a year has suddenly gone offline, and when I reset and reconnect it (with some pain) it is initially recognised and plays. However, very soon the Sonos app requires to Register “some of my products” (ie the Play 5), and won’t even let me use the windows app on my PC anymore!!). The Play5 was a gift from a friend who did move to S2, so it was used elsewhere before (but recall it played fine here until a few days ago!).For troubleshooting I even plugged the Play5 in by cable, which makes no difference. The rest of the gen 1 system is playing fine.What’s going onDiagnostics nr 199758947

4
S
1 year ago
R
Richard876Contributor I
asked in Speakers

New system - speakers dropping out

I’ve just bought 6 Fives and set them up around my bar to do nothing else but stream Spotify..  Some days they’ll work fine all day - now that I think about it, that only happens when I’m there alone and we’re closed, so no other traffic on the router.Anyway what happens routinely is the music goes dead, even though the timeline is still indicating the track is playing.  If I pause-then-play, it comes back, but only on one speaker - strangely, the one furthest from the router.  The speaker list shows they’re all still connected.  To get the other speakers back I have to power them down to reset, wait a couple of minutes, then pull up the speaker list and reselect the ones I’ve reset.  At other times, some of the speakers will suddenly start playing a different track.  I haven’t quite figured out any consistency to that but it may be be a track I previously searched on Spotify.  This is another source of confusion.  I can launch Spotify directly as an app, or the Spotify app from within

8
pwt
1 year ago
S
stef1324Contributor I
posted in Speakers

Airplay 2 not working on sonos play:5

I have the Sonos Play:5 (Gen 2), Now airplay 1 is an option  but airplay 2 does not seem to show up. I know this because the white circle is not visible next to the speakers name on the airplay dropdown menu. (and songs take forever to load). The speaker is on the latest update. and so are the devices connected to it, aswell as my Wi-Fi working perfectly fine. I dont know what to do, all my other speakers work perfectly fine with airplay 2. Please help! :)Thanks

9
Ken_Griffiths
1 year ago
D
DATContributor I
posted in Speakers

can't play 2 speaker sound on windows laptop

i bought 2 sonos five speakers and can play sound on iphone and macbook but cant play sound on windows laptop. Why is that ???

2
106rallye
1 year ago
S
spaiseyContributor I
asked in Speakers

Volume randomly keeps lowering

I have a Play 5 (Gen 1) which intermittently keep lowering the volume.It is in Party Mode with a Play 3 (Gen 1) which remains at the same volume.I have submitted diagnostics: 1298325802Could you assist please?

3
S
1 year ago
C
Citizen SpaceyContributor I
posted in Speakers

Loud hum on sonos 5 when playing from a pre-amp turntable - part 2

If you’re experiencing a loud undulating hum coming out of your Sonos Five speaker which is connected via line-in cable to a turntable with a built-in pre-amp and is happening only when playing vinyl and is more noticeable in the run off of that vinyl, it’s because these two items should not be in such close proximity to each other and need to be separated by a distance of at least 2 feet apart to remedy that.This happened to me recently with my setup and I couldn’t understand why until I did a bit of research, not just here on this community but on other forums and sites such as reddit. What I learned was apparently the transformer and the emanating magnetic field in each item was causing a feedback loop when placed within a foot of each other and would increase whenever I would try to increase the volume settings using the Sonos app on my phone. Now that the increased separation has been implemented, no more hum and I can now initiate more volume and wow, the quality of sound is so m

1
buzz
1 year ago
S
Sofaman4uContributor I
asked in Speakers

Loud hum on sonos 5 when playing from a pre-amp turntable

I bought the pro-ject turntable with the pre-amp that was recommended by Sonos to connect to a sonos 5. I was getting a loud low hum coming through the speakers and I couldn’t find a way to ground the turntable to the speaker. I tried buying an upgraded rca cable that didn’t have the grounding wire, the sound quality improved a little but it still has a very heavy low hum. Is there a way that I can ground the other end of the wire to the line in on the sonos 5?

5
Stanley_4
1 year ago
D
DavidPeltonAvid Contributor I
asked in Speakers

Speakers when out, but show up in About | System

Playing YouTube music on a grouped set of rooms when the Sonos controller froze.When it came back, all groups were broken apart (i.e. all speakers listed ungrouped), and one of my speakers was not listed.My system has a Play 3 connected via ethernet, and then the rest of the house using the Sonos Net to connect.---------------------------------Play:3: OfficeSerial Number: 5C-AA-FD-57-F3-B0:BSonos OS: S2Version: 14.10 (build 68330100)Hardware Version: 1.8.1.3-1.2Series ID: A100IP Address: 192.168.0.222WM: 0OTP:  The missing room is two Play 1s that are paired, and only one of them shows in the Help | About My Sonos System dialog---------------------------------Play:1: Parental Room (L)Serial Number: 94-9F-3E-81-1A-84:9Sonos OS: S2Version: 14.10 (build 68330100)Hardware Version: 1.20.1.6-1.2Series ID: A200IP Address: 192.168.0.184WM: 0 I am going to try unplugging them from the power and plugging back in, but I am curious if the diagnostic log (1691263823) shows anything on why this happ

2
D
1 year ago
L
LeeAnnContributor I
asked in Speakers

Play5 sound "flattens" out - nudging volume fixes it

I’ve been recently noticing, that while playing streaming music (livexlive or pandora) on my Play5 (legacy) the sound will sometimes feel “flat” - like it is playing on a small, low quality speaker. If I nudge the volume up a bit - the bass and fullness kick back in - at first I thought maybe I was playing too low of volume - but I can move the volume back down a bit and it stays.  For a while.  After a few minutes, I lose the bass again - in the middle of a song - (literally JUST happened while I was typing this sentence!). Pausing and restarting, doesn’t ‘seem to help - but tweaking the volume up and then down again, brings back my fullness of sound.I am NOT playing music loudly - my volume “dot” is less than a quarter of the way across the bar.  Anyone run into something like this - is there a fix? 

2
Corry P
1 year ago
D
DidymusAvid Contributor II
asked in Speakers

Sonos only recognizes One SL on Eero 6+

I just replaced Google Next Mesh with Eero 6+ mesh. All Wi-Fi devices work except Sonos. Well, Sonos only recognizes one speaker (One SL). I have seven speakers. The system was working fine until I switched. My controller is S2.One of the speakers is old. It is on S1. Again, no problems until switch.

7
J
1 year ago
P
PoiderContributor I
asked in Speakers

Play 5 & Bridge Issues

Hi Guys, I have a couple of Gen 1, play 5 speakers & the Sonos bridge which was needed when first setting my system up. I run Sonos 1 software as I believe Sonos 2 is for gen 2 & newer systems (happy to be corrected on this) I've changed my modem recently to wifi 6 & now I get an existing system not found error. No matter what I try I can't get my system going again. I have noticed that my bridge doesn't have a light on to indicate it's working, if this is the issue i'm unsure. QUESTION: Should my bridge have an active light? Is there a way I can check to see if my bridge is functioning as it should? Anyone have this problem before? Any help would be appreciated. PS My preference is to get this system back up & running, hoping not to have to go out & start again with new equipment. Thank you.

2
P
1 year ago
A
anywhereelseContributor I
asked in Speakers

"Unable to play Scala Radio - station not found"

I’m having an odd problem with the resume button not working. I mostly listen to Scala Radio on my Play:5. If I pause it, then after an interval of time (15mins or longer is my rough guess) then pressing the resume button on the speaker has no effect. Using either the desktop app or my phone’s app, hitting the ‘play’ triangle results in the error message "Unable to play Scala Radio - station not found"If i navigate through to “Sonos Favorites” then the same station starts up fine.I’ve tried resetting the speakers (ie turn off, remove from power, leave for 10 mins, plug back in) and removing Scala from my favourites - no difference.Other inputs (for example Spotify) seem to resume just fine. I mention Scala Radio in particular as they recently changed their delivery method from TuneIn to PlanetRadio - so I don’t know if that has a bearing.

2
A
1 year ago
D
dfaContributor I
asked in Speakers

Play 5 whistling noise

Hi.  First time here for help.  Seems my 1st gen play 5 has started making a background whistle when connected to ac power, whether playing music or not.  I've recycled power, left it unplugged for a few days, moved it to other sockets in the house but all to no avail.  I've switched it with a play 1 and the 1 works ok in the position where the 5 normally resides.  The 5 when in the position where the 1 normally lives still produces a background whistle.  Anybody have any ideas on where to go from here.  Many thanks in advance for all replies.

1
Ken_Griffiths
1 year ago
Z
zawajaTrending Lyricist I
posted in Speakers

Adding new speaker - strange ending of the process

Hello! I have observed strange system behavior when adding a new product.When I add new speaker to system sometimes at the end I have pleasant sound and info that I can start complete the settings. But sometimes I got info that product has been added, but must be registered and updated. If it is brand new speaker than ok. But sometimes I got this info when I add speaker after factory reset.It's a bit of a lottery how the process of adding a new product will end up.Has anyone encountered anything like this. Is this even a problem?

1
Airgetlam
1 year ago
C
ctn33319Contributor I
asked in Speakers

Sonos Model Play 1 stopped connecting to system orange light flashes

Sonos Model Play 1 stopped connecting to system orange light flashes when attempting to connect via wifi or Ethernet cable to router.  Have attempted to reset by unplugging for up to 1 minute.

1
Ken_Griffiths
1 year ago
A
Adamp22Contributor I
asked in Speakers

Sonos Play 3

I bought 2 second hand Sonia Play 3’s.I got home and did a factory reset on them. But they won’t show up when I click add product. Sometimes the orange light just stays on. I have tried plugging them into the Ethernet cable hoping it’s a software update they need.  any ideas? 

1
ratty
1 year ago
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