Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2988 Topics

Z
ZaphodBeeblebroxContributor I
asked in Speakers

One Paly:5 gen2 in a pair "lost" after upgrade to S2

I have 3 speakers, two Play:5 gen2 and one Play:5 gen1 and have been using them with the Sonos S1 app. The gen2 speakers are placed in the same room and configured as a stereo pair.I have decided to “split” my system to allow the gen2 speakers to be controlled by the S2 app.So, following the instructions, I first removed the gen1 speaker from the system using the S1 controller, I then “upgraded the S1 app to S2 (all system settings should then stay as before), but when I started the S2 app the stereo pair showed as Vardagsrum (V+?) (translated = Livingroom (L+?) ) and only the left speaker was still connected and able to play sound.I have unplugged the gen1 speaker from power to avoid any interference.I first tried to add the lost speaker (S2 app on iPhone iOS 14.2 and Bluetooth) but the app was not able to detect the speaker. According to the instructions given by the app (when speaker cannot be found) the speaker has to be reset if it has been used/installed in another system before,

3
Ken_Griffiths
3 years ago
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petesotmusicContributor I
posted in Speakers

Sonos Play 3 and Play 5 (gen 1) keeps dropping out

As described, Sonos Play 3 and Play 5 keep dropping out. Music is pausing throughout the day. We are connected over wifi and using a very stable internet connection. I’ve run and sent a diagnostic. Confirmation number: 1633682018 Any help would be greatly appreciated, it’s definitely killing the mood at our busy cafe when the music keeps cutting out. Pete

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Ken_Griffiths
3 years ago
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acepmemoriContributor I
posted in Speakers

My Sonos Play:1 Can't Boot

Please help me. My sonos play 1 cant work right now. I have tried to reset it, but it cant. The white light is blur. I tried to unplug for a minutes then plug again, the white light is blur and there is no flash.

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Paul A
3 years ago
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bbqmistress
asked in Speakers

Sonos Play 3's disappeared and will no longer connect to Wifi

Hi there,I have three Play 3 speakers that have been set up in their current configuration for the last 5 years with no real issues. Yesterday they all just stopped working and were no longer visible in the app.The app would not see any of them and I could not get them to connect wirelessly.I rebooted the speaker, reset the app, tried a different network, rebooted the router, pretty much anything I could think of and some several times.I tried connecting directly with an ethernet cable and got one speaker to work sporadically. The others would still not connect.I spoke with support over chat and we did everything including factory resetting the speakers. Nothing worked. Ended up having to use one of the speakers as a “bridge” by connecting it directly via an ethernet cable to the router and then connecting the other 2 speakers to it wirelessly.The support person suggested that I should purchase a Sonos Boost to correct the problem. Why should I have to spend money on another component

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N
3 years ago
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seb d.Contributor I
asked in Speakers

Can't connect my new PLAY 5 to wifi

Hi, I tried everything (reconnecting power cord, reconnecting router, Downloading the newest app) nothing works. My PLAY 5 can’t connect.  It always says : we were not able ton find any device… or something like that. Help :( 

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C
3 years ago
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Trazan_pwContributor I
posted in Speakers

Problem connecting to wifi

Hi got some older play 3, play 5, playbar and sub. They just stopped working and most Times The app wont find system so i reset The app and speakers. Now when i try to connect them again they all say that my wifi password is wrong. Im sure password is right. Sometimes i get one working with cable but then when cable is out again The app says it dont find The system. And if one starts working it looses connection after a few minutes and says wifi password is wrong. Any help will be very appriciated. 

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T
3 years ago
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DericSContributor II
posted in Speakers

Messed up system

My sonos system is totally messed up since an unavoidable update, all my speakers are early models S1 Play1x2, Play 3 x2, Play 5 and a Playbar. The controller will not complete a update and I only have the play 5 working. All the others are incompatible.I have bought a smart phone to try and set it up again and failed, I need help to sort this out. Deric

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D
3 years ago
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WeomardContributor I
posted in Speakers

Sonos Play 1 wont connect to WiFi only ethernet

Hi I have had my system comprising play 3 play 5 first gen & a play one for a good few years. Other than the odd random drop out it has always worked fine. the play one my teenage daughter sometimes borrows. Plugs in her room and it connects fine.However it has been switched off for a while and has been dropped and works fine but will kit connect through Wi-fi. I have tried everything. Reset and reconnect all. The play one will only connect with Ethernet cable. totally appreciate the silly sod dropped it but can that make it stop working on Wi-fi? But random as otherwise it’s fine 

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W
3 years ago
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BaaartmanContributor I
posted in Speakers

Wireless connection with powerline adapter

I have a play 3. It will not connect wirelessly. I have a Powerline system and it wont connect on that either. However, if I connect directly into the modem it will. What  can I do to connect wirelessly?

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Airgetlam
3 years ago
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Nick2robContributor I
asked in Speakers

Sonos Play 1 - flashing white light- wireless card issue?

I have a Sonos play 1 after unplugging to move, it will not reboot.spoke to Sonos tech support, they couldn’t do anything other than offer to sell me a new one as I was 16 days out of warranty 😒tried the factory reset, hard reset etc and nothing.ive logged into my router to see if it is there and it’s not coming up. Plugged in via Ethernet, still not registering. is this likely to be a network card issue or more like a blown component on the main board. Ive disassembled the unit and tested the fuses and checked other components. All seems fine. if anyone has had this issue and has fixed, please let me know.  thankyou

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Paul A
3 years ago
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PRPContributor I
asked in Speakers

How to turn off volume normalization when streaming from library.

When streaming lossless ripped CD’s from my NAS to my Play 5, the volume of quieter tracks is boosted.  This is especially evident when listening to live performances where softer between song dialog is tracked separately.  How do I get Sonos to stop adjusting the volume and just play the music as It was ripped? Thank you,

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T
3 years ago
D
DennanContributor I
asked in Speakers

play 1 not connecting over wifi

Hi, Since a couple of weeks I have an issue with a play1, it simply doesn’t connect to wifi. My setup is like follow:Sonos beam connected wired to the router/modemplay 1 wireless downstair connectedplay 1 wireless connected upstairs  The play 1 connected upstairs has been working for a couple of months but now it doesn’t seem to be able to connect.Even when I place it next to the router it doesn’t connect. When I connect it wired it does work. I have factory reset the play 1, but it still doesn’t connect through wifi.

1
Rowena B.
3 years ago
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Jf1214Contributor I
asked in Speakers

bridge issue

Recently bridge stopped working while i was replacing modem.  I have a play 5 speaker.   I replaced with new bridge, and now the S1 app says bridge needs updating.  I spoke with a sonos rep. Ia chat and they told me to remove the old bridge from the app and then add new.  S1 controller didn't give me the option to remove. Suggestions?

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J
3 years ago
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ElvisJonesContributor I
asked in Speakers

Play:3 Upgraded to S2 and it's all broken :-(

I was using the S1 app up until two days ago. I have upgraded to S2 app and initially it worked after a few teething problems connecting. As of this evening I cannot connect at all. The Play:3 will not connect to the router nor can I see the elusive ‘Sonos has created a wifi network for you to connect to’. I have literally tried everything and have resorted to completely resetting the Play:3 as if I were selling it nd still it will not connect.    I can see all the devices connected using the router portal and have reset the portal also.    I’m kicking myself for upgrading TBH. I wish I’d have just stayed on the S1 as this worked without issue. I’m about half a bottle of wine away from listing it on eBay and buying another Alexa Studio!    I’ve followed every guide on the Sonos site, every google result and every router help forum. I’m done. BTW, I am tech savvy and work in the network industry.    Can anyone help?

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Airgetlam
3 years ago
PinoS
PinoSContributor II
posted in Speakers

Play 3 was part of surround, its now saying unused and wont configure

Also says it can’t connect to WiFi but checked sonos is running on the correct wifi

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Rowena B.
3 years ago
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JuanzaContributor I
asked in Speakers

Old system

I've got a Sonos system since 2013.I operate it with an Android 5 tablet.My Play 1 doesn't work. I think it's the fault of my wifi's.A few days ago, I succeeded in connecting my system without a Bridge, but since then my Marantz 7004 can't be connected to the Internet (via Sonos Connect). Previously, it was. I hear Deezer through a regular amplifier connected to the Sonos Connect via Aux port.What can I do, without spending money, and without buying a new tablet (it works perfectly)? 

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Airgetlam
3 years ago
I
IM314Contributor I
asked in Speakers

Connection issues after they dropped Bridge

Ever since the update where I was forced to connect my trusty Play:3 directly to my home wifi instead of using the fantastic Bridge dedicated network that had been working without interruption for years, I’ve had daily frustrations. The first few seconds of songs are jittery, I get long pauses in streaming radio, and once or twice a week all my (completely up to date) apps refuse to see my Sonos device, and all that works is completely resetting my router and waiting 10 minutes.All this in a house with several devices and HD TV streaming high quality without issues from a 100 Mbps connection. All my apps and firmware are up to date, and this is really not what I expect from Sonos. My feeling about them dumping Bridge is that they tried to fix something that was not broken, and caused a lot of new problems.Anyone with the same problem and a *real* solution (don’t tell me to update, reset things, move my router, install repeaters, change channels, etc. - all of this has been tried and it

4
AjTrek1
3 years ago
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Loulou607Contributor I
asked in Speakers

teconnect play 3

My play 3 has been disconnected for some time. I’ve changed internet provider and now I can’t get the two to connect. 

2
L
3 years ago
I
I'm DowntownContributor I
asked in Speakers

Moved Sonos One; Now, it will not play

I have a Sonos 5 and two Sonos 1 units.  I moved one Sonos 1 from one room to another, plugged it in, and now it won’t play. The light on top is solid white.  Can someone please provide step-by-step instructions?  This is **** and exactly why I got away from Bose.   Moderator Note: Modified in accordance with the community guidelines.

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Mark P
3 years ago
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StevieG345Contributor I
asked in Speakers

Sonos Play 5 loosing connection

Good morning, Yesterday my Sonos Play 5 dropped off my sonos app and had a white flashing light, I recycled power numerous times to the speaker and my WiFi router and after a while it randomly reconnected.  today I’ve woke to find it’s dropped off again, same flashing white light. I’ve moved it closer to my main home WiFi router but still nothing.  I think it’s an issue with connectivity or establishing an IP?  any help would be greatly appreciated.  Steve

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Rowena B.
3 years ago
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BoseandsonosContributor II
asked in Speakers

Sonos Play:1 and Sub connected to wifi but do not show in System.

I have done a quick setup with my Sonos Play:1 and the subwoofer on the wifi in my apartment building. Spoke to the wifi support and was able to get them added finally. When they connect to the wifi, on the app it mentions that they may not appear in the System and to unplug/replug the device to show up. This has not worked to show up in system and my app does not seem to find an existing system/sonos devices on the wifi after setting them up. Currently waiting to hear back from tier 2 customer service with my apartment wifi but thought someone may be able to help here.

1
AjTrek1
3 years ago
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Wyte FrogContributor I
asked in Speakers

Play:5 gen 1 not working

My Sonos Play:5 and playbar have stopped connecting. I cannot connect to my Sonos products anymore. The white light is on. The playbar works with the tv. I have tried everything to reconnect. Can I do a factory reset? Any other "tricks"?  Tia. 

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Paul A
3 years ago
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tringlishunionContributor I
asked in Speakers

Major Issue with Sonos Performance

I need help with my Sonos which has been riddled with performance and reliability issues for as long as I can remember.Sonos issuesCannot connect to Sonos at all.App can connect but cannot access music servicesSpeakers/Rooms missing from app listI have a Samsung S9 and S10 and they can be next to one another on the same Wifi network and they have rooms on one phone but not the other and the other phone has the missing rooms from the other deviceWhen I do have audio playing it stops and startsApp connected and audio playing buy cannot add any additional roomsThe list of problems goes onMy system1 x Playbar in Kitchen1 x Sonos 5 Gen 1 Master bedroom1 x Sonos 3 Bedroom1 x Sonos 5 Dining Room1 x Sonos Amp with speaker in bathroom1 x Sonos 3 LoungeSky routerS1 App as I have 2 speakers not supported by S2I have called tech support twice but they were no help, the only advice is turn your router on and off, uninstall your Sonos app and re-install, remove a speaker from your network and re-con

9
T
3 years ago
J
Jamie fContributor I
asked in Speakers

Play 5 Gen 2 reduced usability now orange light

Afternoon. I have/had a cinema set up. Playbay, sub, rears (gen 2 play 5). Recently one has been play up and not allowing the volume to adjusted on that unit. Ive removed it to then add again but will now not add. Ive factory reset it back to flashing green. When I try to add it to the system it doesn’t see it and shows a constant orange light for 10-15 mins then goes back to flashing green. I’m out of ideas and the help centres are shut until Monday. Thoughts and suggestions are welcome. Thanks in advance. J

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Mark P
3 years ago
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hallamboyContributor I
asked in Speakers

Play:3 not working with S1 or S2

Hi - upgraded to the new s2 app, but now my play 3 will not work on s1 or s2. Really frustrating! Any help please. Thanks

2
Airgetlam
3 years ago
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