The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1461 Topics

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TheMusicContributor II
asked in General feedback and conversation

Revert App on App Store?

I just got screwed for tomorrow. I use the Sonos speaker in my room as my alarm with my phone to control, and once I updated to the new app, that was the end of that. No ability to add, edit or adjust alarms from the new phone app. I do not have a desktop app which is support’s idea of a workaround for releasing an unfinished app with no way to revert the old app..? The workaround should be to revert and wait till the app has the same or better functionality. If I had the option to revert to the old app on the App Store this would not have been an issue.  Please let us all go back until this app has parity with the old app (at least!).

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1 day ago
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AntifonProdigy II
posted in General feedback and conversation

NOSON - short term work-around, long term opportunity?

I’m one of those smug, self-satisfied people who has auto-update turned off, and who expected to be able to stay with the old app until this mess has been sorted out. But no - even with auto-update set to “off” my app has been updated and now my TuneIn stations won’t work and my Network Shares won’t work. Just the helpful error message “Something went wrong”.However… the open source client NOSON still appears to work perfectly. I can still play tracks from my Network Attached Server, can set alarms, can play all of my TuneIn based radio stations - can even play music from the PC’s local disks.Of course it’s only a solution if you already run one of the common versions of Linux (you can install a current version of NOSON for free straight out of the standard repositories), or with Windows/Mac, if you’re willing to run it under something like VMWare - not technically difficult but a bit of a pain to have to do.But it did make me wonder - if a one-man development team can do such a great

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2 days ago
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memusicaContributor I
asked in General feedback and conversation

playlists

In the new Sonos I can’t find my playlists any more nor can I add songs to them. Only Sonos favourites. Am I doing something wrong or is it the new app? If the latter, why is Sonos doing this?

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2 days ago
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dukieb78Contributor I
asked in General feedback and conversation

Update

I just updated the Sonos app and now I see none of my saved Sonos playlists. Where did they go?

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2 days ago
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TS51Contributor I
posted in General feedback and conversation

new App

As a longtime Sonos customer I am extremely disappointed in this latest Sonos App update.  Frankly, it is a ‘buggy’ mess!  No timer, room selections don’t lock and select “by themselves”, music selection non-functional, the list goes on and on. There should have been much better beta testing before putting this version into production.  I wish I could undo this update. 

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2 days ago
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Kumar
posted in General feedback and conversation

Sonos - a possible road ahead for the app

I have seen the firestorm break out in 2020 over S2 and a bigger one now over the May 24 App.My view, for someone to take forward inside Sonos in any way that makes sense. If it makes sense.Sonos hardware is neutral to what it plays. It will serve just as well for Apple Music as it will for Spotify. Or for radio stations. Or even, let us remember, for local libraries on a NAS. Obviously this is the sensible thing to do, as compared to offering hardware that only plays music via Sonos; letting users choose from providers that do music services best, is the approach that has worked very well till now.Why can the same thinking not guide how the app works? I will take a simple use case to elaborate, of someone using Sonos hardware for playing music from Spotify and from a local NAS. Also for simplicity, let us keep aside the SMB stuff where local NAS is concerned.In the above use case, the Sonos control app needs to do just two things - first, to set up and configure Sonos hardware and the

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2 days ago
SoundCur
SoundCurContributor I
posted in General feedback and conversation

Warning about New App - Do Not Update if you use alarm & other features

SONOS has seen fit to release an update on its app with some features absent.If you want to use the alarm or sleep timer then (caps lock alert): DO NOT EVEN THINK ABOUT UPDATING. Other features, which I don’t use so am unaware of their absence, may not be available too.The “Customer Experience” team has told me: “features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months”. Months??!! I used to use the alarm feature every day -  not now thanks to this “upgrade”. Why SONOS has launched an app update that’s clearly not ready for general release beyond beta is beyond me.The whole thing is an utter shambles and spoils the SONOS brand.This customer is not happy with his experience. 

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2 days ago
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KURTIContributor I
posted in General feedback and conversation

app update

Nothing working anymoreSlow to no reactionViews/lists disappearingApp constantly crashingAs if there was no competition on the market

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2 days ago
johnkfitz
johnkfitzEnthusiast II
asked in General feedback and conversation

the newest app update

What were you thinking, this new app is NOT ready for prime time! No playlists, no alarms, cannot delete music services, my favorites are all missing. Individual volume of rooms that are grouped can only be done in the groupe list!?!. These are issues on both Android and iOS. All you have done is pissed off your customers and created a ton of headaches for your support team as well as your dealers! For anyone who hasn't upgraded yet, DONT! The old version is far better. Once they FINISH the app it should finally be the “better experience” they promised, but right now it's minimally functional at best!  

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2 days ago
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LeebtishContributor I
posted in General feedback and conversation

Sonos App

Does anyone else think the Sonos app is terrible?seriously was there any UX design done at all!!?? Was user feedback incorporated into the app. I find the whole app to be so unintuitive. For example, I can see my recently played from Apple Music on the main screen but when I select Apple Music under your services it’s not there. it just seems a very scatter gun approach to app design. Unfortunately I’m stuck with this as the sound quality is better using the app than Airplay which I believe is due to the data loss over airplay.  

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2 days ago
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unomeContributor I
posted in General feedback and conversation

New updated on or around 5/5/24

How many others are having problems with the new Sonos update and are about ready to throw it away? I have installed hundreds of these units and never had the problems with updates to the extent of this new one. My personal feeling is I won't offer sell or install Sonos again. Even my own unit which was working just fine until the update is going to see the trash can.

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2 days ago
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sonosianContributor I
asked in General feedback and conversation

V80 Update debacle

Email from Sonos,  4/23/2024 -- » Faster. Easier. Better. » App update available May 7 >> How will this affect my system?>> We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.Misrepresentation. False advertising. Deceptive trade practices. Every word in that email is a lie, including “and” and “the.” And we’re supposed to wait *months* for a fix?? Honey, the lawyers are already sharpening their teeth.

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2 days ago
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MarinopirContributor I
posted in General feedback and conversation

no more local music libraries

Support just told me the new app will not initially support local libraries. That’s the only thing I use Sonos for so for some undetermined number of months my system will be useless. This is really upsetting. I was told that I can avoid doing the update but is that an option?  I’ve been a loyal Sonos user since it first became available, and now it feels like I may lose all its functionality. 

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2 days ago
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YngbldContributor I
asked in General feedback and conversation

playlists

All of my Sonos playlists have disappeared since the app update. I have been building them for the last 5 years and it is very frustrating. Ideas?

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2 days ago
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AnonamattpeoriaContributor I
posted in General feedback and conversation

app updates not supported

Is anyone else frustrated by the fact that Apple isn’t supporting updates to IOS for older, but functional iPhones, and SONOS isn’t updating the app for older IOS?

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2 days ago
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Matwood2024Contributor I
asked in General feedback and conversation

Android App Update issue

The app is unusable on my google pixel 7 pro after the latest app update. The old app was working find on my device. Any way to return to the previous app version?  

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2 days ago
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Marcel M.Contributor I
posted in General feedback and conversation

sonos newest app

Yes, the new app is an disaster, like why??Why is it not simply tested on a true phone or tablet?Beter update and fix it... tomorrow please

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2 days ago
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Andy_53Contributor I
posted in General feedback and conversation

Leaving

I have about 20 Sonos speakers and was a  ig Fan from day 1. Am now on my 

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2 days ago
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Christian TheuneContributor II
posted in General feedback and conversation

Update shattered trust completely

I’m a Sonos user since 2012. And this update disappointed me faster than I thought would be possible.  I just sat next to my dad who said “sonos … redesign … huh”. My immediate response was “please, god, no”. This should tell you everything what my state of mind was after S2. I wish my response would have been “oh yeah, they are gonna fix the S2 issues” but no …The S2 app already left me in a state where I kept triggering stuff on the wrong group multiple times a week (and typically I would kill a running Spotify audio book for my child and there was no way to tell it to back to the audiobook but having to god damn re-invoke the search, navigate the exact chapter and play it again).I don’t know how to say this, but the whole group handling had me - a 12 year sonos user - have to watch 2 videos to figure out what the hell was going on and now that I understand that the groups/speaker selection feature is hidden behind “<whateveryounamedyoursystem>” dropdown is completely undiscove

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2 days ago
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Brian BarnesContributor I
asked in General feedback and conversation

new Sonos App

Sonos what’s going on, you bring out a new app and it’s crap, doesn’t work correctly. Unable to load content. Sort your *** out!! Moderator Note: Modified in accordance with the Community Code of Conduct.

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2 days ago
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PestochefContributor I
asked in General feedback and conversation

New App cuts off songs about one third way through

Since I upgraded to the new app, sonos cuts off all songs played after about one third of the way through the song. It’s like that annoying DJ who interrupts a song just as you are getting into it. I have four Sonos one speakers (generation 2). Anyone else having this problem? It seems to me as if the new app needs to be updated. Makes Sonos useless!

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2 days ago
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photoboy2605Contributor I
asked in General feedback and conversation

new app

What is with the new app  DULL!black and white is your only option 

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2 days ago
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User139116Contributor I
asked in General feedback and conversation

new app release

Who approved this mess of updated release. Can’t wait to explain my wife how to use the new release. Where is the missing support for blind users. What a s***hole Moderator Note: Modified in accordance with the Community Code of Conduct.

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2 days ago
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Matt33Contributor I
posted in General feedback and conversation

The new app

What the hell have you done, I liked Sonos as it was seamless but you have really killed it this time. I used to recommend Sonos to everyone I know, but I would be embarrassed to do so now, all the stations I used have been wiped, Amazon didn’t work this morning and I spent at least an hour chatting with a rep to sort it who eventually admitted that Sonos were having issues with the new app, whoever is responsible should be fired the app is pants. Sonos be honest with what the update is, it’s appears to be a way of making us subscribe to many of the streaming services we were previously using for free. 😡 

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2 days ago
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Jersey DTrending Lyricist I
asked in General feedback and conversation

Sonos: Put the old S2 App back on the App Stores so we can go back!

Please, Sonos, let us revert to the old S2 mobile app until all the bugs and functionality are figured out!

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2 days ago
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