The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1452 Topics

Corry P
Corry PSonos Staff
published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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1 minute ago
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tsdsContributor I
asked in General feedback and conversation

horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

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6 minutes ago
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KJ1971Contributor I
asked in General feedback and conversation

IOS update - complete loss of room control

The new IOS update has resulted in complete loss of room control.  I cannot get the system to accept my room selections.  I can click on a room but it automatically reverts back to a prior room.  I tried to pair rooms and then remove a room to see if I can force the switch but it simply reverts back to the prior room.  This update effectively makes the entire Sonos system unusable because there is no way to pick the rooms you want to play music on.  Does anyone have a work around for this issue?

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17 minutes ago
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JeswestContributor I
posted in General feedback and conversation

New version is terrible in every way

This is the worst application update I've ever seen. The interface is clunky, slow, and hard to use. So much real estate is given away to blobby, pointless chrome. Have their been any usability reviews done on this? So much functionality has been lost or broken: no alarms, no ability to long press a song in the Playlist to get info. This should never have been released in this state. I imagine a lot of money was sunk into developing this, but don't fall for the sunk-cost fallacy. This is a terrible step backwards, it needs to be abandoned. 

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31 minutes ago
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MikeDave06Contributor I
posted in General feedback and conversation

😱 Nouvelle version Sonos - Catastrophe

Cette mise à jour de l’application Sonos est une véritable catastrophe.Le réglage du son ne répond plus, les alarmes ont disparue, j’en passe et des meilleures.D’une manière générale, plus le temps passe, plus la qualité du service diminue et dysfonctionne.Autrefois, l’application pouvait être utilisée intuitivement par n’importe qui. C’est terminé. Tout est devenu incompréhensible.J’espère que Sonos va réagir rapidement.Je pense qu’on va voir énormément de matériel d’occasion à vendre sur Leboncoin et sur eBay… 

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33 minutes ago
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MusicMan59Contributor I
posted in General feedback and conversation

What just happend with the "New SONOS app"?

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

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1 hour ago
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amdyhouTrending Lyricist I
posted in General feedback and conversation

Don't accept this app!

Dear Community,Many Sonos customers are angry and unhappy at what Sonos has done in releasing a new app which removes a vast amount of functionality, much of it basic stuff, with just the promise that it will be re-added over forthcoming releases. I personally feel that Sonos has treated its customers with derision, and I’m angry and unhappy that this new app was released in such a poor state of development.I have pursued my complaint, asking that the old app is made available again to iOS users whilst the new app is developed to an acceptable level which includes the last functionality.I am asking the community to back this by:Call customer service and demand that your complaint is escalated to the highest level. Don’t accept the “standard” reply that the 1st line customer reps have been given to respond to you … that the functionality will be added over forthcoming releases. Insist it is this is not acceptable and ask for your complaint to be escalated. Unfortunately, it can take ove

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2 hours ago
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TrapolinoContributor I
asked in General feedback and conversation

Sonos recent iPad app uograde….gold icon replaced by black icon

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

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2 hours ago
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JosueFraustoSoloContributor I
asked in General feedback and conversation

I urge you to reconsider the recent update to the Sonos app and evaluate

I urge you to reconsider the recent update to the Sonos app and evaluate the possibility of reverting to the previous version. The new version has failed to meet user expectations and appears to have been developed without adequate consideration for customer needs. The added functionalities do not offer significant added value and have generated widespread negative feedback. This direction could cost you the loyalty of valuable customers and damage the reputation you have worked hard to build. I am willing to give you another chance to rectify this situation. However, if timely changes are not made, we as users will find ourselves obliged to discourage the use of your products.

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2 hours ago
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JosueFraustoSoloContributor I
posted in General feedback and conversation

Return to the previous Sonos app.

Le insto a que reconsidere la reciente actualización de la aplicación Sonos y evalúe la posibilidad de volver a la versión anterior. La nueva versión no ha cumplido con las expectativas de los usuarios y parece haber sido desarrollada sin tener en cuenta las necesidades de los clientes. Las funcionalidades añadidas no ofrecen un valor añadido significativo y han generado comentarios negativos generalizados. Esta dirección podría costarle la lealtad de clientes valiosos y dañar la reputación que ha trabajado duro para construir. Estoy dispuesto a darle otra oportunidad para rectificar esta situación. Sin embargo, si no se realizan cambios oportunos, nosotros, como usuarios, nos veremos obligados a desalentar el uso de sus productos.

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2 hours ago
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AWD-901Contributor I
posted in General feedback and conversation

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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2 hours ago
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MarcttContributor I
posted in General feedback and conversation

latest sonos app - very disappointing

Several issues:I think it’s now connected to the system via Apple Play because the sound is not as good as it was before (same quality as if it was streaming via Apple Play. Very disappointing. the app is not intuitive and very confusing to use.  I don’t know why changes were made.  The last one was much better. so many controls are lost, e.g. adding to queue, managing of queue, etc…i guess Sonos just lost the edge…

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3 hours ago
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Fred88Contributor I
posted in General feedback and conversation

Comment obliger Sonos à nous proposer enfin une App à la hauteur de la qualité et du prix de ses enceintes ?!

Bonjour,Malgré les promesses (auxquelles j'ai cru), la dernière version S2 de l'App est catastrophique, tout simplement une régression pour beaucoup d'entre nous… l'histoire se répète chez Sonos.Inutile de lister ici les lacunes et bugs multiples constatés. Je crois qu'il y a aussi beaucoup de colère chez les clients, je pense que l'on peut même parler de manque de respect.Je suis peut-être naïf, mais je pose tout de même cette question :Comment collectivement obliger Sonos à nous proposer enfin une App à la hauteur de la qualité et du prix de ses enceintes ?! 😡Merci pour vos idées

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3 hours ago
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metamatt42Contributor I
posted in General feedback and conversation

Roll it back

Like apparently everyone, I got the iOS app update via auto-update and am immediately angry. It does not work for the core use cases. I can’t see a single way it’s better for me, and at least 3 separate ways it’s far worse.I read https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement linked from here and it makes me really skeptical about the future. Sure, software development is hard, maybe you need to make changes, but you can test those changes and wait until they work well until rolling them out. Foisting this on us with no choice, and then claiming this is for our own good, is super arrogant, tone deaf and dismaying.I’ve spent thousands on my Sonos system, as have so many of your users. Completely breaking the core functionality we paid for and have come to love and depend on is unacceptable.

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3 hours ago
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<3bunosContributor I
posted in General feedback and conversation

App update 80.04 - NOOOOOO!

This has been terrible. Sleep timer and alarm are gone and I’ve already done my complaining about that, but this morning I realized that “Play Next” is gone too! I’m having other glitchy issues too, like the speaker that I was just playing is no longer listed in my system, but it is still playing.  Back to “Play Next” and why I need it back… when I’m listening to a play list, I will frequently say something like “That reminds me of this song! Let’s hear that next.” The last version allowed you to insert that song next. You would hear the song you just added to the queue and then the system would go back to playing the playlist. Not anymore!  This sucks!

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4 hours ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

Watch Peter Pee on the new app..

The good, the bad, and the bad… 

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4 hours ago
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GeorgeryContributor I
asked in General feedback and conversation

the new app

What have you done Sonos?? If you can’t even get the volume controls working correctly you might as well give up. Fix this mess before your company is down the gurgler. 

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4 hours ago
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Dave DContributor I
asked in General feedback and conversation

Latest App Version

I have just unfortunately downgraded to the new app which is dreadful. For some unknown reason, every time I open the app it tries to play music on my conservatory speaker which I have probably not used since Christmas. There does not appear to be any way to stop this.

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4 hours ago
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DiggerDogContributor II
asked in General feedback and conversation

ALARM What are the developers of the iOS app 8 on???

REMOVED THE ALARM FUNCTION https://support.sonos.com/en-gb/article/set-an-alarm-on-sonoswhat do you all think?

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4 hours ago
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bvorkaContributor I
posted in General feedback and conversation

Bye Bye Sonos App

With the May update, the Sonos app on both iPadOS and Android has become useless. Losing the ability to search my local library (~5,000 albums) renders the app pointless except for hardware management. My major streaming service is Tidal, which has Tidal Connect, so the Sonos app is not necessary. The update also broke Bandcamp; it shows nothing and is never included in searches. This “update” means I’ll have to maintain my Roon subscription to properly search and access my library. This all means I won’t use the app for anything other than hardware maintenance. Bravo, Sonos, you’ve killed your software.

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4 hours ago
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Graham51Contributor I
asked in General feedback and conversation

The new app

This new app is useless. I cannot edit the playlist or do things the other app would let you do. I was thinking of ditching Sonos. This app update has confirmed it. I am finished with Sonos

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5 hours ago
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Peg moneyContributor I
asked in General feedback and conversation

any idea when you think you're going to unbreak your product?

It's fun not being able to change the volume of specific speakers. I also really like how it's a struggle to get them even to play at the wrong volume in the first place. 

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5 hours ago
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mesaticusContributor I
posted in General feedback and conversation

So frustrated - Nothing but issues since app update

I’m about over things. I just came here to vent. (All my products say they are up to date)I have a Boost and 3 playbars.  Since the app update Sonos consistently can’t find my system.  Maybe I can get it to work with a reboot my Boost. Sometimes just fiddling within the app reveals the system after a minute plus of hitting buttons….if I’m lucky.Sometimes I can finally get music playing, but then if I reopen the app, it’ll say no system found.  Now I have music playing in all my house, but Sonos can’t find any system!  So now I have to unplug the boost and wait for whatever cache to wear out before things stop.This is just ridiculous.  Never had a single issue with the S2 app.  Open things up, instantly finds the system, and zero lag when switching songs.  Now this thing works maybe 10% of the time. 

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5 hours ago
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MriharContributor I
posted in General feedback and conversation

This New S2 App is Horrible

Can Sonos provide the option to reinstall the older S2 app. The new S2 app completely sucks. Everything I found convenient/accessible has been completely destroyed. The thought of using this new app makes me cringe. Even changing volume of different speakers vs the group has been made a chore. Grrrrrrrwhat the f!

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6 hours ago
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User848845Contributor I
asked in General feedback and conversation

New Sonos App

What have they done. I don't usually post on this type of forum, but the update is such a backwards step it is important to add my weight to the outpouring. Can't find playlists easily, can't edit play lists when I do find them, playlists always revert to the top of the list when revisiting the list (very irritating having to scroll back to the track playing each time!), can't add new tracks to my sonos or Spotify playlists (very important!). There is no way this is an improvement. Why can't you leave things alone! Think.... user first, techs who think they know best second! Please reintroduce some of the old, but loved features - quickly!

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7 hours ago
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