The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1449 Topics

Corry P
Corry PSonos Staff
published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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1 minute ago
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MikeDave06Contributor I
posted in General feedback and conversation

😱 Nouvelle version Sonos - Catastrophe

Cette mise à jour de l’application Sonos est une véritable catastrophe.Le réglage du son ne répond plus, les alarmes ont disparue, j’en passe et des meilleures.D’une manière générale, plus le temps passe, plus la qualité du service diminue et dysfonctionne.Autrefois, l’application pouvait être utilisée intuitivement par n’importe qui. C’est terminé. Tout est devenu incompréhensible.J’espère que Sonos va réagir rapidement.Je pense qu’on va voir énormément de matériel d’occasion à vendre sur Leboncoin et sur eBay… 

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5 minutes ago
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MarcttContributor I
posted in General feedback and conversation

latest sonos app - very disappointing

Several issues:I think it’s now connected to the system via Apple Play because the sound is not as good as it was before (same quality as if it was streaming via Apple Play. Very disappointing. the app is not intuitive and very confusing to use.  I don’t know why changes were made.  The last one was much better. so many controls are lost, e.g. adding to queue, managing of queue, etc…i guess Sonos just lost the edge…

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9 minutes ago
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Fred88Contributor I
posted in General feedback and conversation

Comment obliger Sonos à nous proposer enfin une App à la hauteur de la qualité et du prix de ses enceintes ?!

Bonjour,Malgré les promesses (auxquelles j'ai cru), la dernière version S2 de l'App est catastrophique, tout simplement une régression pour beaucoup d'entre nous… l'histoire se répète chez Sonos.Inutile de lister ici les lacunes et bugs multiples constatés. Je crois qu'il y a aussi beaucoup de colère chez les clients, je pense que l'on peut même parler de manque de respect.Je suis peut-être naïf, mais je pose tout de même cette question :Comment collectivement obliger Sonos à nous proposer enfin une App à la hauteur de la qualité et du prix de ses enceintes ?! 😡Merci pour vos idées

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13 minutes ago
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metamatt42Contributor I
posted in General feedback and conversation

Roll it back

Like apparently everyone, I got the iOS app update via auto-update and am immediately angry. It does not work for the core use cases. I can’t see a single way it’s better for me, and at least 3 separate ways it’s far worse.I read https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement linked from here and it makes me really skeptical about the future. Sure, software development is hard, maybe you need to make changes, but you can test those changes and wait until they work well until rolling them out. Foisting this on us with no choice, and then claiming this is for our own good, is super arrogant, tone deaf and dismaying.I’ve spent thousands on my Sonos system, as have so many of your users. Completely breaking the core functionality we paid for and have come to love and depend on is unacceptable.

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1 hour ago
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JeswestContributor I
posted in General feedback and conversation

New version is terrible in every way

This is the worst application update I've ever seen. The interface is clunky, slow, and hard to use. So much real estate is given away to blobby, pointless chrome. Have their been any usability reviews done on this? So much functionality has been lost or broken: no alarms, no ability to long press a song in the Playlist to get info. This should never have been released in this state. I imagine a lot of money was sunk into developing this, but don't fall for the sunk-cost fallacy. This is a terrible step backwards, it needs to be abandoned. 

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1 hour ago
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AWD-901Contributor I
posted in General feedback and conversation

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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parksilk
1 hour ago
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<3bunosContributor I
posted in General feedback and conversation

App update 80.04 - NOOOOOO!

This has been terrible. Sleep timer and alarm are gone and I’ve already done my complaining about that, but this morning I realized that “Play Next” is gone too! I’m having other glitchy issues too, like the speaker that I was just playing is no longer listed in my system, but it is still playing.  Back to “Play Next” and why I need it back… when I’m listening to a play list, I will frequently say something like “That reminds me of this song! Let’s hear that next.” The last version allowed you to insert that song next. You would hear the song you just added to the queue and then the system would go back to playing the playlist. Not anymore!  This sucks!

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1 hour ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

Watch Peter Pee on the new app..

The good, the bad, and the bad… 

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Bumper
1 hour ago
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GeorgeryContributor I
asked in General feedback and conversation

the new app

What have you done Sonos?? If you can’t even get the volume controls working correctly you might as well give up. Fix this mess before your company is down the gurgler. 

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1 hour ago
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Dave DContributor I
asked in General feedback and conversation

Latest App Version

I have just unfortunately downgraded to the new app which is dreadful. For some unknown reason, every time I open the app it tries to play music on my conservatory speaker which I have probably not used since Christmas. There does not appear to be any way to stop this.

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1 hour ago
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DiggerDogContributor II
asked in General feedback and conversation

ALARM What are the developers of the iOS app 8 on???

REMOVED THE ALARM FUNCTION https://support.sonos.com/en-gb/article/set-an-alarm-on-sonoswhat do you all think?

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1 hour ago
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bvorkaContributor I
posted in General feedback and conversation

Bye Bye Sonos App

With the May update, the Sonos app on both iPadOS and Android has become useless. Losing the ability to search my local library (~5,000 albums) renders the app pointless except for hardware management. My major streaming service is Tidal, which has Tidal Connect, so the Sonos app is not necessary. The update also broke Bandcamp; it shows nothing and is never included in searches. This “update” means I’ll have to maintain my Roon subscription to properly search and access my library. This all means I won’t use the app for anything other than hardware maintenance. Bravo, Sonos, you’ve killed your software.

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1 hour ago
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Graham51Contributor I
asked in General feedback and conversation

The new app

This new app is useless. I cannot edit the playlist or do things the other app would let you do. I was thinking of ditching Sonos. This app update has confirmed it. I am finished with Sonos

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2 hours ago
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Peg moneyContributor I
asked in General feedback and conversation

any idea when you think you're going to unbreak your product?

It's fun not being able to change the volume of specific speakers. I also really like how it's a struggle to get them even to play at the wrong volume in the first place. 

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3 hours ago
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mesaticusContributor I
posted in General feedback and conversation

So frustrated - Nothing but issues since app update

I’m about over things. I just came here to vent. (All my products say they are up to date)I have a Boost and 3 playbars.  Since the app update Sonos consistently can’t find my system.  Maybe I can get it to work with a reboot my Boost. Sometimes just fiddling within the app reveals the system after a minute plus of hitting buttons….if I’m lucky.Sometimes I can finally get music playing, but then if I reopen the app, it’ll say no system found.  Now I have music playing in all my house, but Sonos can’t find any system!  So now I have to unplug the boost and wait for whatever cache to wear out before things stop.This is just ridiculous.  Never had a single issue with the S2 app.  Open things up, instantly finds the system, and zero lag when switching songs.  Now this thing works maybe 10% of the time. 

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3 hours ago
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MriharContributor I
posted in General feedback and conversation

This New S2 App is Horrible

Can Sonos provide the option to reinstall the older S2 app. The new S2 app completely sucks. Everything I found convenient/accessible has been completely destroyed. The thought of using this new app makes me cringe. Even changing volume of different speakers vs the group has been made a chore. Grrrrrrrwhat the f!

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3 hours ago
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User848845Contributor I
asked in General feedback and conversation

New Sonos App

What have they done. I don't usually post on this type of forum, but the update is such a backwards step it is important to add my weight to the outpouring. Can't find playlists easily, can't edit play lists when I do find them, playlists always revert to the top of the list when revisiting the list (very irritating having to scroll back to the track playing each time!), can't add new tracks to my sonos or Spotify playlists (very important!). There is no way this is an improvement. Why can't you leave things alone! Think.... user first, techs who think they know best second! Please reintroduce some of the old, but loved features - quickly!

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4 hours ago
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Trad99Renowned Enthusiast I
asked in General feedback and conversation

Please can we go back to the old app

I’ve been struggling with this new app for two hours now. So many things are missing or difficult to use compared to the old app. Please, can you continue to make the old app available for people who still prefer to use that one. I was fine with that app, and would like to revert to using it. Please give us a way to do that.

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4 hours ago
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castallaLocal Superstar
posted in General feedback and conversation

Two Value Added software projects (as alternative to wasting time & money on an uneeded app update)

1.  Applies only to soundbars.  A now playing screen displayed on attached TV. 📺 2.  New feature:  Music & Artists Information screen.   Displays biography & discography for current playing track/album Both ideas offered free of charge and any potential royalties 😁😎

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4 hours ago
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ralsinclairContributor I
posted in General feedback and conversation

latest update

The latest update seems like change for the sake of change. I can’t find things. It seems as though some things are missing, etc., etc.  I am getting extremely frustrated with systems changing and making me constantly try to make things work after system “improvements”!

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5 hours ago
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AmorFatiContributor I
asked in General feedback and conversation

USELESS SONOS IOS APP USELESS

I DOWLOADED THE NEW SONOS APP AND IT SAYS IT FOUND MY EXISTING SYSTEM. THEN IT SAYS TO ALLOW NETWORK ACCESS WHICH I DID BUT IT DOES NOT CONNECT.!!!!!!!!!MY SYSTEM IS NOW RENDERED ABSOLUTELY USELESS. 

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5 hours ago
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tsdsContributor I
asked in General feedback and conversation

horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

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5 hours ago
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BlueroanContributor I
asked in General feedback and conversation

my playlists

I have lost all my playlists after downloading the new Sonos app. I am absolutely mortified do Sonos realise they will not have a business if they do not resolve this enormous issue.They also need to build back in the ability to create a playlist and add and subtract to a playlist otherwise I will get rid of Sonos altogether. Is anyone organising a petition?

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5 hours ago
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Goonerette1964Contributor I
asked in General feedback and conversation

New Sonos App

Anyone else struggling with the new app? I have spent a very long time making playlists on Sonos - I’m not happy that the only playlists I can see is mine on my music streaming services from Amazon! I’m having trouble obtaining the old app as I’m really hating this new one!  Anyone from Sonos sort this out please!!!!

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7 hours ago
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