The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1432 Topics

Corry P
Corry PSonos Staff
published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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12 minutes ago
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hans_trossinContributor I
asked in General feedback and conversation

Worst Update Ever

After an automatic update to the new Android App, 80.xxx..., I understand that the alarm and snooze functions have disappeared. But additionally my Sonos favorites (podcasts) are unplayable. When I search again for a favorite podcast, I can see its chapters in the found podcast, but adding it to my favorites and trying to play it out of my favorites list always and without exception leads to an unspecific error message. On my wife's Poco mobile, the new app every time crashes right from the start. This is truly the shittiest update I have ever received!

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18 minutes ago
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VeeperTrending Lyricist I
asked in General feedback and conversation

[Feedback] Brand Impact when your app infuriates a user every time the open it.

When I open the Sonos app dozens and dozens of times every day, and today, every time I opened the SONOS app, I wanted to throw my SONOS products out into the street.All I wanted was my music, my playlists, and an intuitive app to control them. Seems like a good thing for your brand.  /sarc

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35 minutes ago
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GuitarSuperstarMaestro
posted in General feedback and conversation

Can Sonos Recover From This?

So it has been about two days since the launch of the new Sonos app. Judging by the number of negative posts on this community forum and on the Sonos subreddit, I think it is pretty safe to say that the app launch has been a pretty massive failure.This is a very critical moment for Sonos. The Sonos app is the core of their ecosystem. I can imagine tensions are running high at the Sonos headquarters as they try to figure out what went wrong and how they need to respond. A moment like this can sometimes be the beginning of the end for a company and Sonos knows this.Consumer trust is the most important thing a company needs to remain successful and to grow. Sonos dropped the ball with the new app and has lost the trust of many new and loyal customers. And the timing cannot be any worse with the upcoming release of their new headphones.So what does Sonos need to do next? What kind of response would ease your anger and frustrations? How much time are you willing to give Sonos to bring back

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45 minutes ago
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MusicMan59Contributor I
posted in General feedback and conversation

What just happend with the "New SONOS app"?

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

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1 hour ago
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AWD-901Contributor I
posted in General feedback and conversation

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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2 hours ago
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SewnossContributor III
posted in General feedback and conversation

Director's stock dump courage before car crash update

Well, this is awkward.https://www.marketbeat.com/instant-alerts/nasdaq-sono-insider-buying-and-selling-2024-05-08/Director Joanna Coles sold 905 shares of the business's stock in a transaction on Monday, May 6th.

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2 hours ago
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CFraser57Contributor I
asked in General feedback and conversation

New App

I seem to have lost access to my NAS music library on the new app. This is crap. Anyone know if I can go back to the old app?  Very very unhappy.  

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3 hours ago
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kurtfracContributor I
asked in General feedback and conversation

Speaker balance is missing on new app

I have a speaker pair on which I previously could adjust left and right balance.  With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk.  Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use.  Also it seems the app is pushing you to use Sonos music services.  And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music.  The app should let me do that easily and seamlessly. 

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3 hours ago
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Trad99Renowned Enthusiast I
asked in General feedback and conversation

Please can we go back to the old app

I’ve been struggling with this new app for two hours now. So many things are missing or difficult to use compared to the old app. Please, can you continue to make the old app available for people who still prefer to use that one. I was fine with that app, and would like to revert to using it. Please give us a way to do that.

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3 hours ago
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Zimon69Contributor I
posted in Owners café

You destroyed the app

What mess you made with the app

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4 hours ago
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TrapolinoContributor I
asked in General feedback and conversation

Sonos recent iPad app uograde….gold icon replaced by black icon

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

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4 hours ago
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amdyhouContributor I
posted in General feedback and conversation

Don't accept this app!

Dear Community,Many Sonos customers are angry and unhappy at what Sonos has done in releasing a new app which removes a vast amount of functionality, much of it basic stuff, with just the promise that it will be re-added over forthcoming releases. I personally feel that Sonos has treated its customers with derision, and I’m angry and unhappy that this new app was released in such a poor state of development.I have pursued my complaint, asking that the old app is made available again to iOS users whilst the new app is developed to an acceptable level which includes the last functionality.I am asking the community to back this by:Call customer service and demand that your complaint is escalated to the highest level. Don’t accept the “standard” reply that the 1st line customer reps have been given to respond to you … that the functionality will be added over forthcoming releases. Insist it is this is not acceptable and ask for your complaint to be escalated. Unfortunately, it can take ove

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5 hours ago
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Lane SmytheContributor I
asked in General feedback and conversation

New Sonos App

The new Sonos app is horrible. It took forever to reauthorize the Apple app. No matter how many times I reset the speakers they revert back to the room they were set on when I upgraded. Volume changes without being prompted. I cannot edit the queue. The user interface has drastically changed. I work in IT and we would never release software this buggy. 

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5 hours ago
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JeswestContributor I
posted in General feedback and conversation

New version is terrible in every way

This is the worst application update I've ever seen. The interface is clunky, slow, and hard to use. So much real estate is given away to blobby, pointless chrome. Have their been any usability reviews done on this? So much functionality has been lost or broken: no alarms, no ability to long press a song in the Playlist to get info. This should never have been released in this state. I imagine a lot of money was sunk into developing this, but don't fall for the sunk-cost fallacy. This is a terrible step backwards, it needs to be abandoned. 

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5 hours ago
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SandraEContributor I
posted in General feedback and conversation

Alarm on New App

I am aghast that the new Sonos App does not feature an alarm. The work around is to set the alarm using a laptop or computer. It is totally impractical in bed at night to set it up that way. I like waking up to music from my Sonos App, and I am going to miss it. I thought an upgrade was meant to be an improvement, but I wouldn’t have upgraded if I had known how bad it was going to be. I suggest you facilitate going back to previous App.

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6 hours ago
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DArmstrongContributor I
asked in General feedback and conversation

New App Problems

Under the new app I can't access my Sonos albums list and Sonos playlist. Help!!!

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6 hours ago
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DiggerDogContributor II
asked in General feedback and conversation

ALARM What are the developers of the iOS app 8 on???

REMOVED THE ALARM FUNCTION https://support.sonos.com/en-gb/article/set-an-alarm-on-sonoswhat do you all think?

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6 hours ago
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Shakenblakeb6Contributor I
posted in General feedback and conversation

Sonos Update Removes Android Widget without Warning

Sonos updated its app to give it a facelift and in the process removed the Widget that made it easier to control the volume and sonos products. Because Sonos just loves making things more difficult . . . No remote, no widget, no iOS for tru play . . . . 

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6 hours ago
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DannyzeroContributor I
asked in General feedback and conversation

Easy muting on the new app?

I'm not understanding how to easily mute in the new app. The previous version allowed you to just press the left end of the volume slider.  I know I can just slide all the way to the left, but that seems a bit clumsy/slow. I don’t want to use voice control either.

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7 hours ago
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tsdsContributor I
asked in General feedback and conversation

horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

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7 hours ago
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chfeContributor I
posted in General feedback and conversation

Lost trust in Sonos

I bought my first Sonos product 10 years ago and always recommended it to family and friends. I have owned a Play:3, Sonos AMP and my current setup consists of a Beam + Sub with multiple Symfonisk speakers. I have planned to extend it with a Move or Roam for the garden and my caravan, but after the last update, I lost the trust in Sonos completely.  I was fine with Sonos decision to enforce user registration to use their speakers. I was fine with Sonos cutting of old products and splitting into S1 and S2 app (after massive shitstorm). But after loosing basic functions, I recognized I spent thousands of euros on products I am not owning. My next speakers won't be smart. 

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7 hours ago
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JbrinnonContributor I
asked in General feedback and conversation

New App Upgrade

Has anybody heard of the app upgrade is being backed out due to all the issues or if Fixes are being put in place? A lot of issues with the new app upgrade.

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8 hours ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

new app pop up update

Sonos…quit the pop up “Sonos app update available” when we open the old app. Very frustrating to have to keep closing it. We all know the problems with it and we don’t want this new app version till you get things worked out. 

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Dogdad
8 hours ago
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stein067Avid Contributor I
asked in General feedback and conversation

What happened to the ability to jump through lists by first letter in the new app?

In the old app, when you pulled up a list, for instance the “music library by artist” list, on the right side the letters of the alphabet appeared and you could use that to jump to an artist by first letter.  That functionality appears to be gone in the new app and now I have to scroll through hundreds of artists to play something toward the bottom.  Good luck every playing ZZ Top again.  Am I missing something?  Can that be turned on?

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9 hours ago
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