Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,402 Topics
  • 29,858 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4402 Topics

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frieqsContributor I
asked in Controllers and Music services

Sonos Playlists gone since app update

Like most of us, I’m a bit annoyed by the big app update. I want my sleep timer back soon please. But I’m fairly chilled about it.However I’ve just realised that almost all of my Sonos playlists have disappeared from the new app. There’s 4 left - used to be about 30. Among the missing ones is the playlist my 8 year old son carefully curates and manages. He doesn’t know it’s missing yet but he ain’t going to be happy when he finds out.Anyone else missing Sonos playlists? Any idea how I get them back??

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6 hours ago
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ScottyOHSContributor I
asked in Controllers and Music services

New Sonos update - where is the alarm function?

Hi, I have two Sonos One and three IKEA symfonisk.  Following the recent app update I can no longer find the alarm function under settings.  I have processed through all levels and nothing.  Has it been removed? 

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6 hours ago
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Turn_it_upAvid Contributor I
asked in Controllers and Music services

Spotify Library Playlists

Why does the new Sonos app limit the number of Spotify playlists I can scroll through in my library? Just why limit that?

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6 hours ago
webmink
webminkProminent Collaborator I
asked in Controllers and Music services

New app - can't queue albums

How do I queue three albums to play on the new app? I do this every night to get me to sleep...

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K
7 hours ago
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ArnTheManContributor II
asked in Controllers and Music services

Audiobooks missing as a service.

Audiobooks not displaying content. Message says "something went wrong".When I try to remove it so I can re add it there is a message saying "Service not found"

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7 hours ago
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JanfredrikContributor I
asked in Controllers and Music services

New Sonos App

The new app is really bad. The features which were iportant to me:Set an alarm with a radio chanell sleeping timerare gone, why do you introduce a new app which is worse than the old one?

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7 hours ago
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Robert_164Avid Contributor I
asked in Controllers and Music services

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!Don't you guys check your work? I've been reading some other letters and there are many more problems.SONOS PLEASE FIX THIS ASAP

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7 hours ago
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Orlanzo_1Contributor I
asked in Controllers and Music services

System no longer appears in Spotify

Since updating to the latest Sonos app on Android, speakers within my system no longer appear within Spotify.  Spotify is connected within the app where I’m able to play without issue.  There was no issue prior to the update.I’ve reauthorized Spotify within the Sonos app.  I’ve also cleared cache in Spotify and restarted my system as well as reconnecting the WIFI network.  The issue continues.What else might I attempt to resolve this issue?

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7 hours ago
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HuskersnkrsContributor I
asked in Controllers and Music services

TV Setup issue

Since the app released, my playbar tv setup will not work. It no longer can see the connection to my tv via the optical cable. I have factory reset my playbar numerous times and nothing works. Also, my gen 2 sub continuously disappears which requires factory resetting it and the playbar only for it to disappear again a couple days later.Please fix this broken application or roll it back to the stable app. I work in software development and your level of testing before release of the new app failed miserably. Roll it back or look forward to consumer action and significant loss of customers moving forward!

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8 hours ago
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unahppyownerEnthusiast I
posted in Controllers and Music services

Contact Patrick Spence CEO of Sonos

Here is the posted email address for CEO Patrick Spence:  ceo@sonos.com I doubt he personally sees or cares about what we say. But worth a shot. I will say, when a company tells you who they are, it behooves us to listen. Personally I hear Sonos loud and clear, they do not give a hoot about its customers.

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garfieldairlines
8 hours ago
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fkugContributor I
asked in Controllers and Music services

how can i get the previous version of the app back? this one is useless

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

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8 hours ago
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Davidp12Contributor I
asked in Controllers and Music services

Connecting issues

Real problems playing my own music on my laptop via the Sonos app. Doesn’t see music and says it cannot connect to directory showing error 913. I have updated software and it wont add the directory into the app so I can see the music to add to playlists. I also can’t add my non Sonos speakers to system. I have plugged them into the rear of the Sonos Amp. Really having problems. The speakers worked before. The real problem is seeing m6 music on my hard drive. Help. Regards David Powell

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8 hours ago
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StamContributor I
asked in Controllers and Music services

Sonos Radio and TuneIn not working after app update

Sonos Radio and TuneIn doesn’t work after the “May update”. I have to Reauthorize both but with TuneIn I get an error and with Sonos Radio a timeout…I have installed the old app and with the old app radios are working fine, “updated” again the app and radio doesn’t work.Anyone could Reauthorize Sonos Radio or TuneIn with the new app?

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8 hours ago
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Sune AContributor I
asked in Controllers and Music services

How do I get my system to function again?!?!?

It simply DOES NOT WORK!Some users complain about the missing features in your new en heavily promoted app. I would settle if I could just get my Sonos to work again!!! Since your new app from hell arrived, I havent been able to connect to my system. I have different generations and it all worked sort of well before, but now the Sonos S1 app kicks me on to your new app with a message that states "all my units are compatible but some may need an update". But your sh**** new app just keeps on crashing and is hard-wired to search for end prompt to endless updates that always ends with a "system 1000 error" on and on and on...and I have no freaking way to turn the non-functioning updates of or just return to Sonos S1!???!??Its so god damn' unbelievable how flawed this is. But here goes. Have anyone figured out a work-around??? Moderator Note: Modified in accordance with the Community Code of Conduct.

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8 hours ago
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whenactingasawaveContributor I
asked in Controllers and Music services

Add to queue or play next - Date

All madness and disappointment aside, Will there be an update where we can ‘add to queue’ or ‘play next’?  

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9 hours ago
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npkContributor I
asked in Controllers and Music services

"Music Library Settings" missing

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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9 hours ago
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keithhuAvid Contributor I
posted in Controllers and Music services

New app volume control issue

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck. Anyone else?

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9 hours ago
webmink
webminkProminent Collaborator I
asked in Controllers and Music services

How do I search my music library in the new app?

I can browse my (very large) music library but not search it - what am I missing?

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amblue02
9 hours ago
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dave071ukContributor I
asked in Controllers and Music services

Sonos Boost and new App

Just upgraded to the new App and it seems they have not allowed the Sonos Boost to connect to it.  Spoken to Support and after an hour it seems that the developers have yet to allow the Boost to connect so they will need to update it.  I can connect via WiFi but if you have a Boost in your system it does not recognise.  Unless anyone knows a work round or support tells you they have fixed it.

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9 hours ago
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Jmwarren85Trending Lyricist I
posted in Controllers and Music services

Gapless playback issues after 15.2 update

Is anyone else having issues with Gapless playback after updating to 15.2? Scenario:I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. Problem:After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds. Fix NeededRestore previous function to allow Gapless playback on looped tracks.and/or Allow reverting to a previous firmware(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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9 hours ago
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Richard W JoynerContributor I
asked in Controllers and Music services

Sonos Desktop Controller -- Should I Upgrade Beyond 16.1?

I recently got an alert on my Sonos desktop (Windows 11) controller that an update is available. I am currently on 16.1. Has anyone out there upgraded beyond this version on their Windows desktop, and is their experience favorable or unfavorable? Is it advisable to upgrade given the disappointment with the iOS and Android upgrades? Thanks

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10 hours ago
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stein067Enthusiast I
asked in Controllers and Music services

Sonos New App Response?

Has anyone heard anything at all one way or another from Sonos about the new app: defending it, giving updates on return of missing features to new app, possibility of rolling back to old app, full apology, etc.?  I have not seen or heard anything myself other than their own backslapping on social media sites and on the top of their own website.  I kind of feel like they just don't care about us existing customers and hope that this whole new app total failure "expletive"-storm blows over.  I, for one, feel so let down by their "just don't care” attitude toward their customers that it would be hard for them to recover my loyalty and trust.  Some of the missing features, like playlist and queue management and the playing of my local NAS-stored music, are absolute show stoppers for me and will drive me to quickly find an alternative to Sonos for my hard-earned sound system buying dollars.

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10 hours ago
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ForrestChromatic Producer I
asked in Controllers and Music services

Music Library not updating after Sonos 16.1 (build 78151030) on MacOS

Since updating my MacOS and iOS controllers for Sonos, my Sonos is not updating my Music Library.  That is, even after rebooting both devices and multiple attempts to do so, the Sonos app on MacOS remains empty.All of my devices and Sonos speakers have been rebooted, this had no apparent impact on this issue.Does anyone know what the problem is?

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10 hours ago
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MatthewMarshF1Trending Lyricist I
asked in Controllers and Music services

new app (iOS) and local music library (NAS)

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

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11 hours ago
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r0sebTrending Lyricist I
posted in Controllers and Music services

Communicating the way forward - a suggestion

I, like I believe the majority of your user community, feel that Sonos have been making some very bad decisions recently that have resulted in an unacceptable situation for many and a severe erosion of trust in the company. The log (so far) of the ‘top’ bad decisions are:-To proceed with the launch of the new app, despite massive functional regression – and a major issue with alarms discovered on the morning of the launch. Not to withdraw the app and take the time and space to correct/test before a relaunch. To launch an upgrade to the flawed app correcting the alarm issue (or at least part of it), which also required an update to firmware At the AMA fail to apologise for the disruption caused, not answer many of the major concerns in a way that gave reassurance of an understanding of the damage caused, or that the future may be different. All this lead to even more frustration, distrust and angerOn a more positive note, there is now an embryonic timescale for some of the functionality

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11 hours ago
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