General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,186 Topics
  • 8,425 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1186 Topics

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jasonpadrowiczContributor I
posted in General feedback and conversation

Time zone changed in 80.00.08 update

After updating to 80.00.08 (iOS) and updating the system to 16.2 I was able to create new alarms (the old ones were still missing). Alarm didn’t start at the set time and it looks like they are delayed by two hours. I think there is currently no way to change the system‘s default time, either. So I might set up all alarms two hours too early and hope that it’s not automatically changed

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1 day ago
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Drewwcu6Contributor I
asked in General feedback and conversation

The new app

Just want to say that the new app is absolutely the worst app update in the history of app updates. What a joke. If the goal is to lose customers - great job! If the goal is to keep customers - bring back the old app. It worked just fine. Why ruin it???

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1 day ago
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FreddylunContributor I
asked in General feedback and conversation

New app killed SiriusXM connection

I just updated to your new app and it broke my connection to our SiriusXM account.  I went through the reauthorization process for the SXM account and I got a thumbs up from them saying that I could play SXM on my Sonos.  However, when I go back to the Sonos app, it says that the reauthorization has failed and I cannot play SXM on my devices anymore.  Everything was working fine yesterday, but doesn’t work today.Total crap on your App’s quality control team!! This code should never have been released.  Roll back to the old app as you can see tons of people are having problems with the new App.

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1 day ago
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lets_rockAvid Contributor I
asked in General feedback and conversation

Does Sonos connect to the Dennon HOES

Looking for a CD player.Not to sure about the Brennan one even tho it appears to connect straight to SonosLike the look of Dennon but it has the HEOS system. Will Sonos connect to this ?Thanks 

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1 day ago
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Mellow FreddyContributor I
asked in General feedback and conversation

play or shuffle when using the queue

When using the updated app I can no longer find the “play” or “shuffle” feature when using the queue? 

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1 day ago
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angelwingContributor I
asked in General feedback and conversation

queue

Hello. Before I updated my Sonos app last week, each song in my entire Apple Music library was able to be placed into my Sonos playing queue at once simply by pressing a prompt icon that selected for this option. I now seem to have lost this ability, and unless I singly manually place each of the ~7,000 songs into the queue (or create a new playlist and do the same), I cannot play my entire music library. (I shuffle my songs while I’m house cleaning .) Can anyone please help? Thank you in advance. 

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1 day ago
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RidiculousDContributor I
asked in General feedback and conversation

Trueplay

Hi everyone. Since I updated my app….Trueplay decided it doesn’t wanna work anymore. I’ve tried everything I can think of. Has anymore else ran into this issue ?😅 currently on a 55 minute hold with customer service. But i  figured I’d still ask the question 

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1 day ago
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Gary YContributor I
asked in General feedback and conversation

sonos desktop app update

In light of the disaster that is the new app, I opened my desktop app to see if that was still functional. Surprise surprise, there is an update required. Considering what a mess Sonos have made of the app, I don't have the confidence to update my desktop app. The trouble is, important features like library settings, update library etc, are greyed out, I assume, forcing me to update the app.  Sonos also seems to want me to add a password to the app as part of the update, which I don't see any value in doing so I'm stuck with a partially functioning product again unless I chance it, update the app & agree to this password thing.Thoughts Sonos?

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2 days ago
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AlexPermitTrending Lyricist II
posted in General feedback and conversation

Good news! New app missing in "Available Updates".

I have what seems to be good news.  I'm running version 16.1 of the Sonos app and have had "App Updates" turned off on several Ipads since May 1st. I also have  "Update Automatically" in the "System Update" tab of the app turned off.  Today, I checked the App Store for updates and found a few apps to update, but the Sonos app wasn't one of them. If this continues, I can "update all" instead of selecting each app update separately.  Of course, I would spot check for Sonos first.Has anyone else experienced this, or was I just lucky today?

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2 days ago
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Cap'n GContributor I
asked in General feedback and conversation

Advice on rolling back to Sonos S1 Controller and OS please...

Well, it’s clear that Sonos aren’t going to allow us to go back to v16.1 of the S2 App.Criminal really, considering (since 80.00.08) the new S2 App doesn’t even recognise my Sonos system on my WiFi network anymore, and I can’t reach anyone on the helplines (not that they’d be able to help anyway).I think my hardware was all purchased just pre-2020, does anyone have any advice on going back to the old S1 environment?Apparently I need to downgrade all of my hardware, but TBH I never wanted to upgrade to S2. I seem to recall I was forced to at the time. Thanks!

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2 days ago
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Mole48Contributor I
asked in General feedback and conversation

setting the sleep timer

Am I alone in finding the sleep timer function has disappeared with the latest update?

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2 days ago
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Ed BordenContributor I
asked in General feedback and conversation

Help - How to get Sonos to provide a shipping label for a product return

I purchased a refurbished Sonos One SL directly from Sonos. The new speaker arrived on 5/3, but I was not able to connect the speaker to my Sonos system. I called Sonos support the same day and worked with a technician to determine that the “infinity button” was not working and the speaker was defective and needed to be replaced. The technician was not able to generate a return request because of “system problems” but he assured me I would hear back from the “Return team” within 24-48 hours. Since then, I have contacted support twice more and both time I was told that my case had been escalated and I would hear from the “Return team” in 24-48 hours and that there was nothing else the technical support team could do to assist me.  Unfortunately, I have not received any instructions on how to return the defective speaker and have invested 5-10 hours waiting on hold, talking with support, etc. I find it strange that a premium brand like Sonos is unable to handle a routine task like proces

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2 days ago
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Jimbo ozContributor I
asked in General feedback and conversation

new app

Simple question. The new app seems to have lost so much functionality and is no longer intuitive. I did not consider myself in the backwaters regarding IT and digital and I am an avid Sonos user. However, I cannot believe that this was released with so many challenges still to be worked through. Is there to be further work done on this to simplify its use.

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2 days ago
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evamorContributor I
posted in General feedback and conversation

Best sonos alternatives. What's everyone moving to?

Since *NONE* of the sonos components work, can be added, or function whatsoever with no fix in sight for months if that what is everyone moving to? What’s the current best alternatives? For speakers I guess it's time to upgrade to bowers and wilkins. What about for the control system? What’s everyone's suggestions? 

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2 days ago
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Gee 2024Contributor I
posted in General feedback and conversation

Sonos Corporation's True Agenda

With the disastrous roll out of latest Sonos controller app, I began to wonder why would they force an upgrade that was so dysfunctional and lacking so many features that customers liked. Also it seemed strange that users were no longer able to see and modify music folders, or playlists, or update the music library. At first, I thought, wow they really screwed this up. How could they leave all this out? Why are they so reluctant to offer a roll back to a working version? When I read Sonos executive’s Maxime Bouvat-Merlin’s phoney response and explanation, that’s when I realized, it was on purpose. Then I thought, what is the long term agenda of Sonos? What is the long term agenda of any greedy corporation? To maximize revenue and profits, of course. I then realized that Sonos is about to follow the plan of Apple management, which was to slowly and not so subtly force people off of iTunes and onto their Apple Music subscription service. That’s where the long term money is. I mean, why s

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2 days ago
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Mg14Contributor I
asked in General feedback and conversation

new app unable to access free sonos radio

App automatically upgraded and I now cannot access free Sonos radio content .i have repeatedly tried to re authorise my account but to no avail what a shambles for a premium product you would expect a well tested and premium app and yet again we have not got that whilst I like the speakers the updates to the app are second rate to say the least any ideas as to how I resolve radio issue 

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2 days ago
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csparkmanContributor I
asked in General feedback and conversation

The new app disaster

Quite possibly the worst app enhancement I have ever seen. Honestly, quite brutal. Do the developers of such app enhancements even use Sonos in their homes???? By the looks of it, quite doubtful 

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2 days ago
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Trad99Renowned Enthusiast II
asked in General feedback and conversation

Will updating to 80.00.08 on one device mess up the others?

I don’t use the alarm function. If I update the app on the one iOS device where I’ve already updated to keep that one up to date, will this mess up the older app on my other iOS devices where I haven’t updated? I’d like to be able to keep the other devices from being updated as long as possible, so I can still control my system, while monitoring the progress of the new app on the one device.i’m thinking there will be a problem because this update involves a firmware update. However, wondering if anyone has actually tried this and, if so, what happened? 

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2 days ago
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Skier641Contributor I
asked in General feedback and conversation

Loss of Access To Music Library

I came to the forums looking for a solution as to why I’ve lost access to my music library to see others are asking the same.  WTF are you thinking or not testing?  What a spectacular own goal.  If this isn’t corrected in the coming days, not weeks, Sonos will be gone from my home; I’m actively seeking an alternative already.

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2 days ago
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PeteG101Contributor II
posted in General feedback and conversation

On a positive note at this difficult time…

One thing you can say about the new app debacle is that there has probably never been such passionate and intense engagement by the use community.

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2 days ago
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WhywhyContributor I
asked in General feedback and conversation

reimbursement for investment

How do I return my 13 speakers for a refund? The new app is horrible. I don’t care about the alarm, queues, or platforms. What good is that IF the App does not work. I can’t control the speakers. They are slow and clunky. At times the app is non responsive.  The soundbar for tv is not recognizable. Tv controls are gone. I can’t use the system. I WILL ONLY KEEP MY SYSTEM IF THERE IS S NON APP BASED WAY TO CONTROL THE SYSTEM.  

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2 days ago
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John_367Contributor I
posted in General feedback and conversation

Sonos attorney general complaints

So, after the debacle from yesterday's AMASonos App Redesign AMA | Sonos CommunityI have raised a complaint with the attorney general's office as Sonos are just doubling down on this fiasco and awful app release which has rendered my system largely useless. They lied on their press release and refuse to make things right for their customers.The outcome I need is to be able to go back to my previous app until they have demonstrable parity with the S2 app or refund me for the investment I have made based upon the features I bought it for. Telling me to wait months before I can use my system again is just not good enough.I would suggest we all, as a community, move forward to report this to our respective consumer bodies to try to hold Sonos accountable for this.

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2 days ago
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AlohamoraContributor I
asked in General feedback and conversation

new update

Why is Sonos not letting me update my music library to the new app from my Mac desktop

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2 days ago
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JosueFraustoSoloContributor I
posted in General feedback and conversation

Return to the previous Sonos app.

Le insto a que reconsidere la reciente actualización de la aplicación Sonos y evalúe la posibilidad de volver a la versión anterior. La nueva versión no ha cumplido con las expectativas de los usuarios y parece haber sido desarrollada sin tener en cuenta las necesidades de los clientes. Las funcionalidades añadidas no ofrecen un valor añadido significativo y han generado comentarios negativos generalizados. Esta dirección podría costarle la lealtad de clientes valiosos y dañar la reputación que ha trabajado duro para construir. Estoy dispuesto a darle otra oportunidad para rectificar esta situación. Sin embargo, si no se realizan cambios oportunos, nosotros, como usuarios, nos veremos obligados a desalentar el uso de sus productos. Edit:I urge you to reconsider the recent update to the Sonos app and evaluate the possibility of reverting to the previous version. The new version has failed to meet user expectations and appears to have been developed without adequate consideration for cus

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2 days ago
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UnhappySparklerContributor I
posted in General feedback and conversation

THE FALLOUT - NEW APP IS NOT VERY FRIENDLY OR USEFUL

I have been trying to figure out what had happened to my setup with Play1, Mini Sub and Playbar… and have discovered a community who are feeling as I do.  It is unfortunate that we were made to be an experiment and have our ‘sound’ lives turned upside down.  I am not the “teckiest” but can get by….but this latest blunder is going to be a week’s worth of devotion to try and figure out how to fix it.  After reading some of the comments, I have deleted the new app from my iPhone and will delete it from my iPad….my laptop has the old SONOS app on it….so I will keep it and try to muddle through until SONOS decides that their timeline is effective in fixing all of the issues that they have bestowed upon their customer base.  I am seriously thinking of jumping ship .. very bad, very unprofessional...just so odd why SONOS would do this without first testing it…. 

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2 days ago
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