General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 8,412 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1184 Topics

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AWD-901Contributor I
posted in General feedback and conversation

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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12 hours ago
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stvtagContributor I
asked in General feedback and conversation

sonos app

Time for a class action lawsuit…. the app is a disaster...start the public firings before sonos goes under… start with the employee who used the word COURAGE

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13 hours ago
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amdyhouTrending Lyricist I
posted in General feedback and conversation

Don't accept this app!

Dear Community,Many Sonos customers are angry and unhappy at what Sonos has done in releasing a new app which removes a vast amount of functionality, much of it basic stuff, with just the promise that it will be re-added over forthcoming releases. I personally feel that Sonos has treated its customers with derision, and I’m angry and unhappy that this new app was released in such a poor state of development.I have pursued my complaint, asking that the old app is made available again to iOS users whilst the new app is developed to an acceptable level which includes the last functionality.I am asking the community to back this by:Call customer service and demand that your complaint is escalated to the highest level. Don’t accept the “standard” reply that the 1st line customer reps have been given to respond to you … that the functionality will be added over forthcoming releases. Insist it is this is not acceptable and ask for your complaint to be escalated. Unfortunately, it can take ove

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14 hours ago
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TrapolinoContributor I
asked in General feedback and conversation

Sonos recent iPad app uograde….gold icon replaced by black icon

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

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16 hours ago
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Al21johnsonContributor I
asked in General feedback and conversation

EMBARRASSING

EMBARRASSING!!!! It’s weekend and I was looking to show off my system and enjoy good music. My Sonos Rome would not connect for over 20 minutes. Completely disgusting and embarrassing. You guys should be absolutely absolutely ashamed of the money we spend to get an exclusive system and end up in this position

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17 hours ago
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LoffeNZContributor I
asked in General feedback and conversation

newest app update

When will you replace this beta application full of bugs you have send out? it is slow, no logic at all in the interface, looks like something made by a preschool kid.it can’t be on purpose you have released it? /Lars

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18 hours ago
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rileysy1Contributor I
posted in General feedback and conversation

Customer Support at Sonos is Terrible

I receive 2 Player 1 speakers and have continuous issues with trying to connect them to my system in the app. I was on the live chat for 1 hour trying to trouble shoot with no solution. They then told me to contact customer support via phone for more support. After being on hold for 2 hours I am then told that the engineering team will be reaching out within 48 hours. I then say that is fine. Who do I contact if I do not receive an email from them within 48 hours. The customer service rep then says that they will reach out to me within 2 weeks. So we went from 48 hours to 2 weeks? I reiterated to her that I do not mind waiting as I continue to be spoke over and not being listened to but I still want a contact of who to follow up with if I am not contacted within the time frame. And if they can’t fix the software issue what do I do with my $300 speakers? This process was absolutely frustrating and I’m never buying another Sonos product or recommending them to anyone.

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19 hours ago
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Tbq22
posted in General feedback and conversation

That AMA was an embarrassing debacle

So, if you thought anyone from Sonos would apologize for this travesty of an app update and/or explain WHY releasing the updated app now was so important it was worth doing despite the app missing numerous previously existing features, you were, like me, sorely disappointed.However, if you were looking forward to them showing up an hour late, answering maybe 6 questions in total, and doing so only in oblivious  marketing gibberish (apparently the negative feedback has "energized" the team!), then it was a real treat!Hard to believe they found additional ways to insult and ignore loyal customers who have each given them thousands of dollars over the years, but they managed it. I sure hope each of them is getting very drunk right now and questioning their life choices.

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19 hours ago
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ha1292Contributor I
asked in General feedback and conversation

Music library access not working

So after foolishly updating (downgrading) the app to the new ‘app’ on my IOS products I lost all ability to connect to my Sonos system and music library. Thankfully it still worked from the PC and and an old iPad with the S2 app. I tried to play some of my music from this method tonight andaccess has now been denied! It’s one kick in the n**s after another from this company, seriously WTF are you doing to your customers? How do i resolve this s*** show?

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19 hours ago
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PehejeAvid Contributor III
posted in General feedback and conversation

Bug report: play.sonos.com, grouping doesn't update UI

OK so it’s been a while and the play.sonos.com has been up for some time.Day one I noticed that grouping/ungrouping speakers did not update the UI.Reproduce:play.sonos.com, login, play music on speaker Aclick speaker icon for speaker A, speakers menu pops up, choose speaker Bmusic starts playing on speaker B and is shown in speakers menuclick x, the right speakers menu isn’t updated. Here’s a video: https://www.dropbox.com/scl/fi/tlqxvocno1p5okfo7y934/sonos-web-bug.mp4?rlkey=v9n7fim77vf4tc3imcro3z5jr&st=jasaqgbd&dl=0 I have tried Chrome on Windows 11 and Firefox on Ubuntu.

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20 hours ago
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StesichorosContributor II
asked in General feedback and conversation

New APP and New Update

Having downloaded the new update (totally messed things up) and now automatically updating the hardware, the app has lost my Sub, Arc, beam, era 300 and play ones being used as surround sounds and my move speakers. In fact since the hardware update the only thing this new app can find is my stand alone play ones. add to that the fact the new app seems to have lost all ability to recognise when the tv is playing through them and all the tv controls (night time and tv speech enhance) plus all The abilities to change surrounds , sub and height audio levels…etc and it’s all a bit of a massive cock up. everything worked fine until these new updates. What’s going on and when will All these functions be fixed?   

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20 hours ago
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Bob GutjahrContributor II
asked in General feedback and conversation

Software

When is Sonos going to take ownership of the disaster they have inflicted?  Neither the PC app nor the phone app works right.  I’ve lost my alarm capability.  I spent at least an hour in chat trying to fix a PC app problem with function boxes opening off screen making them unusable.  The support person kept asking what I wanted to do while ignoring the fact the boxes should appear entirely within the screen whether I wanted to do anything at all.  I had to end the chat and call for level 2.  I was told the estimated wait time was 70 minues.  Sonos hung up after 63 minutes. The phone app doesn’t have the alarm function any more.  I was told to use the PC app (see above).  So, I have been suckered into buying hundreds of dollars of equipment just so Sonos can screw me over with their software. 

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23 hours ago
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verivaliContributor I
asked in General feedback and conversation

Sonos unable to play podcasts imported from Google podcasts to You Tube Music library

Google is closing Google Podcasts April, 2024. Google suggests moving your podcast subscriptions to You Tube Music. So I did.Now, my podcasts are in my You Tube Music library, and I can play them from there. The podcasts also show up in YTM library on the Sonos app. But the Sonos app can not play them. When I try to play one, the Sonos app balks, and a slide-up message says “Unable to play [name of podcast episode] -the connection to You Tube Music was lost.” Other YTM  items - songs, playlists, etc., play through fine. And Sonos plays podcasts which were added to my YTM library from within YTM. Only the podcasts imported from Google Podcasts to my YTM library are affected. I suspect this is a Google problem, although it is unclear why the podcasts play in YTM but not in Sonos. Any insights?

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1 day ago
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70 NFContributor I
asked in General feedback and conversation

Apple music will not play directly from Apple app

I can only play through Sonos.  Is it possible to play  directly via the Apple Music app?

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1 day ago
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RdwiedContributor I
asked in General feedback and conversation

New App issue

The new app wont allow consecutive play of an album or top songs from an artist from Amazon. Only plays one song at a time then done. Old app would play entire album. Only a "station" plays without stopping.This new app is frustrating to navigate. Please go back to old app. 

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1 day ago
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MusicMan59Contributor I
posted in General feedback and conversation

What just happend with the "New SONOS app"?

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

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1 day ago
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BoblydContributor I
asked in General feedback and conversation

unable to connect roam after update

After updating roam will not connect 

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1 day ago
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jakefromstatefarm2Contributor I
asked in General feedback and conversation

How Do I Remove Sonos Radio as a Music Source?

How Do I Remove Sonos Radio as a Music Source?I don’t want it.  I can remove every other source.  Remove this one too.

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1 day ago
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kurtfracContributor I
asked in General feedback and conversation

Speaker balance is missing on new app

I have a speaker pair on which I previously could adjust left and right balance.  With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk.  Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use.  Also it seems the app is pushing you to use Sonos music services.  And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music.  The app should let me do that easily and seamlessly. 

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1 day ago
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Kumar
posted in General feedback and conversation

The promised pot of gold at the end of the Sonos rainbow

During the AMA, in response to a question about the need to make the new app cloud based, a certain Diane from Sonos said this:There are many advantages to using the cloud, but I’ll highlight one. With our new content services, we are able to provide a richer experience for discovering music to listen to. Our previous app was built on APIs that did not provide enough metadata to make that rich experience. Some unknown time in the future, all issues causing the present firestorm will be addressed, for the above promised pot of gold for Sonos users via this richer experience of music discovery, to be available to the sufferers of today.Can someone with any insight answer these two questions relating to this promise?What will the new app do that S2 cannot, that will make the discovery experience richer?What will the new app do to make the experience of discovery richer, that services like Spotify, Apple Music and the like, do not provide in their native apps?As an S1 user I am not affecte

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1 day ago
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DJack_ICTContributor I
asked in General feedback and conversation

MixCloud

I know you guys have a lot of -ish going on with the new app release and I have to tell you is has jacked up my summer music  vibe.  I frequently listen to Mix Cloud through the Sonos app.  Since the new app release music starts playing randomly.  I can click on a music choice and music will start playing from a previous selection.  It does not respond.  I also cannot see my playlists or favorites.  Is there anything I can do for the Mix Cloud app to work in the new Sonos app?  It was working great a couple of weeks ago and now it is a hot mess.  I am very frustrated and am looking for any help before I move on to other solutions away from Sonos. It would also be nice if I could arrange my services in the order in which I see fit.  For some reason, the two I use the most (Spotify and MixCloud) are at the very end.  I did select MixCloud as my preferred service but it still leaves my other most frequently used service at the end.

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1 day ago
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User139116Contributor I
asked in General feedback and conversation

new app release

Who approved this mess of updated release. Can’t wait to explain my wife how to use the new release. Where is the missing support for blind users. What a s***hole Moderator Note: Modified in accordance with the Community Code of Conduct.

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1 day ago
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RobH912Contributor I
posted in General feedback and conversation

S2 New Release & SEND YOUR NEW SPEAKERS BACK

I have had two Sonos speakers for last several years and they have been really great.  The were SO easy to set up.  My Roam got lost on a recent road trip and just bought a Roam SL replacement.Wish I had known about all of the problems with the new Sonos S2 App…I would have waited to buy my replacement speaker.  I was running iOS S1 of the Sonos app until I was required to upgrade to S2 to set up new speaker.   Spent at least half the day today trying to connect my new speaker, read countless articles, did reboots, resets, deleting / reinstalling the app, checked wait time for customer service calls 60 -75 minutes, checked to see if I could get S1 back and finally after reading so many posts of people with new speakers that can not connect and how bad S2 is, I decided to SEND my speaker BACK today, go for the MBG (money back guarantee).  Also decided not to purchase more Sonos products until the software is fixed (was looking at a TV bar and system).  It is so disappointing as I’ve lov

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1 day ago
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jasonpadrowiczContributor I
posted in General feedback and conversation

Time zone changed in 80.00.08 update

After updating to 80.00.08 (iOS) and updating the system to 16.2 I was able to create new alarms (the old ones were still missing). Alarm didn’t start at the set time and it looks like they are delayed by two hours. I think there is currently no way to change the system‘s default time, either. So I might set up all alarms two hours too early and hope that it’s not automatically changed

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1 day ago
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Drewwcu6Contributor I
asked in General feedback and conversation

The new app

Just want to say that the new app is absolutely the worst app update in the history of app updates. What a joke. If the goal is to lose customers - great job! If the goal is to keep customers - bring back the old app. It worked just fine. Why ruin it???

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1 day ago
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