Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,249 Topics
  • 6,993 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1249 Topics

W
WhalescreamsContributor I
asked in Portable speakers

Move 2

Does the Move 2 support charging through the USB-C port and if so what are the charging device requirements? 

1
Airgetlam
6 days ago
B
BradleyEContributor I
asked in Portable speakers

Move 2 wont link to existing sonos system

Hi, I’ve tried connecting my new Move 2 Sonos to an existing Sonos system (Sonos Amp 2 and Sonos sub) however every time I try I get the same error: could not link move 2 to Sonos system. I have tried factory resetting the move 2 , doesn’t work. I have tried turning everything off and back on, doesn’t work.  Really frustrated considering I bought this today and thought it was just plug in, connect and play. Ive tried calling Sonos but they are not open here in the UK on Saturday.

2
B
6 days ago
Q
QuesmicContributor I
asked in Portable speakers

new move 2 new user unable to connect to the sonos app. saying that I not the owner

First time with Sonos,  bought a move 2.  Unable to connect the move 2 to the app.  I have an account but saying that I not the owner

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Q
6 days ago
R
Real_soundContributor I
asked in Portable speakers

set up move 2

Just bought a Move 2. This wouldn’t set up because there is an update. Sonos app stops updating error 1014 comes up. I have rebooted router. All other systems fine in house. And, helplines closed an hour earlier than advertised. Please help. thanks a lot in advance

3
Y
7 days ago
S
SillsContributor I
asked in Portable speakers

Roam - not connecting consistently

I’ve got a Roam, alongside a One, Play:1 and Connect. They are all updated, the Roam has a full battery. Everything connected to wifi. I use Spotify. So all should be honky dory. Only when wanting to use the Roam, it’s such a faff and requires patience, which really shouldn’t be the case. Example, from todayl. I turn it on, it appears up in the app. I add it to the speakers which are playing. Go back to the song, and it removes Roam (never played). Sometimes it comes on after a while. Today I switched all the other speakers off and use voice to get it to play music, and then added the others. Only it’s never really that consistent. Any tricks? Tips? 

0
S
7 days ago
S
soundex0Contributor I
asked in Portable speakers

google nest sonos

I have google nest at home will i be able to connect my move2 with that. if yes how can i do that

0
S
7 days ago
G
GheegheeContributor I
asked in Portable speakers

problem with my connection

The girl at support told me the app is not up to date that why I can’t connect my move 2 whit my phone or iPad 

1
Ken_Griffiths
7 days ago
A
Armandoal9Contributor I
asked in Portable speakers

inventory

I bought a Sonos Roam in April 4 at retail BestBuy and I’m still waiting the Sonos Roam

2
Bumper
8 days ago
C
Cburd253Contributor I
asked in Portable speakers

Device Setup

Device setup issues and lack of customer support. Does anyone work on the support team?

1
melvimbe
8 days ago
A
AlBillyContributor I
asked in Portable speakers

Sonos Move won’t setup and support is terrible.

This is long, but i think it’s emblematic of what is going on with the company as a whole these days. TLDR at bottom I picked up a brand new Sonos Move (Gen 1) yesterday from the source. Yeah it’s not the shiny new one, but it was a good price and is fine for the back deck and occasional beach days.  This thing would not setup. iPhone, iPad, main network, guest network, nothing. Spent hours looking through trouble shooting docs and trying everything I’ve seen online. At one point i even spun up an SSID *without* security, NADA.  So i decided to give Sonos support a call, strongly suspecting I had a lemon. Despite telling the support agent what i had already done to trouble shoot this device she made me do it all again. Fine, nbd, i expected it. Then she started making me do some truly random and nonsensical things. She said having a guest network was an unsupported configuration, and to turn it off- didn’t help. Then she said to split my 2.4 and 5 ghz networks, despite the move having

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A
8 days ago
S
SteuphContributor I
asked in Portable speakers

can't switch on sonos roam

Hello,My sonos roam appears as switched off in the sonos app. I have tried to charge it via USB c câble and wirh thé wireless "triangle"...none of them worked. I alors tried to reboot but didn't work...Would you have any suggestion ? Thanks !

1
M
9 days ago
J
Jeroen1972Contributor I
asked in Portable speakers

move fails to connect

My Sonos Move does not connect despite a reset to factory settings.The product is recognized when going through the installation procedure. But a connection with the sound ping is not successful and gives an error message. After this, you will also have the option to use the PIN code that you can enter to connect. Who knows what will go wrong.sonos service by is not reachable

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J
9 days ago
D
Daniel GunnarssonContributor I
asked in Portable speakers

Sonos move Software update and installation

Have a new sonos move. First installation via the app IOS Sonos app wanted to update the firmware on the sonos move. About haft way through the software update my internet connection was interupted as well as the firmware on sonos move. Now I cannot connect sonos move to my system, it tells me that the product cannon be registered to my system.If I check for new firmware updates in the app to my system it tells me that my system is up to date. I have also seversl times tried hard reset on sonos move without success. Any indeas of what to do? 

0
D
9 days ago
BOL74
BOL74Avid Contributor I
asked in Portable speakers

Move charger

Greetings Forum-users👋 For the one’s that “are familliar” with me and my Sonos…i have now placed two Roam in my bathroom. I have been using them at grannys place but then i bought a couple of Ikea Symfonisk Lamp’s. Anyway….I have not been able to find a good spot for the Roam’s in the bathroom. I have placed them in a small window. They are set-up as stereopair just as an info. But(oh no,here he goes again😆😆😆) i’m not comfy with the sound(performance). Not that i’m suppose to creating a discoteque in my shower i think it’s a little doll. It might be that i should try move the Roam’s closer to the glass-corner where the shower is. For that i need some wall-mounts,and i’m pretty sure i’m not getting around the issue that i need to drill a whole in the wall for this mount to be. The Roam’s IS going to be ON the charger allways. Not gonna place them on this mount only when i’m in the shower.Then i start thinking: Why not try two Move’s(gen2) in stead. Buy two orginal Hooks and screw th

15
BOL74
9 days ago
S
SunshineinthemorningContributor I
posted in Portable speakers

Volume control using IOS app on iphone and ipad

Hi all - I just purchased a Move and pleased with the sound, but what I’m not too pleased about is the fact that it appears that I cannot control the volume of the Move when I play anything using the Sonos app. If I connect the phone to the Move with bluetooth I can indeed control the volume. Is it just me, or does anyone else have the issue that they can’t control the volume when using the IOS Sonos app? Appreciate any inputs as it’s very frustrating.

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C
9 days ago
M
MAE ERDContributor I
asked in Portable speakers

About sonos app on android

Initially YELLOW ,SONOS app.turned to black.And I could not see my set Sonos Roam SL previously registered.

1
Airgetlam
9 days ago
D
dj009Contributor I
posted in Portable speakers

Sonos Roam Constantly dropping network and takes multiple attempts to get back online.

Why does the Roam suck so bad? I have it plugged in and it still constantly drops the network and is impossible to get back online. Really thinking about ditching the whole system.

3
P
10 days ago
M
MachiavelliContributor I
asked in Portable speakers

Charge Indicator on Sonos Roam SL

The orange light keeps blinking on my new Roam SL when plugged in and charging. The unit was 100% charged and then discharged to 90%, with first use. I then plugged it into my computer using the supplied USB C cable. The app shows charging and at 91% but an orange light is flashing. The website says the orange light will flash if depleted (see https://support.sonos.com/en-au/article/charging-your-sonos-roam-or-roam-sl). It was not flashing when connected to a wall charger vs computer (5V/3A USB). So, what does the flashing orange light mean in this case? Also I can only find statements on how long it takes to partially charge the unit.  How long does it take to fully charge the unit from 0% to 100%, say using a fast charger (i.e.full capacity)?

3
Corry P
11 days ago
L
Lachlan68Contributor I
asked in Portable speakers

adding move 2

I have the original Sonos move and I want to add the move 2 and play my music through both speakers . What is the best way to do this . I tried earlier with the move 2 being added and I lost connection with the original move in my Sonos App thanks 

9
L
12 days ago
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Chris4078Contributor I
asked in Portable speakers

warranty

How can I check whether warranty remaining on Sonos Roam I am considering buying?  serial number given as A103 23 09 C D **************Moderator edit: serial number recorded and removed

1
Airgetlam
13 days ago
T
tkhoglyContributor I
posted in Portable speakers

Sonos Roam SL Status light dead

My Sonos roam works completely normal other than the fact the status lights seems completely dead. It's less than a year old and is primarily used in the kitchen/patio. Its super frustrating trying to get it to power on correctly when I'm using it with Bluetooth because I never know it's on or off and just have to guess and go based off the on/off noise. Has anyone else experienced an issue like this with their roam?

3
Ken_Griffiths
14 days ago
S
Snipertech7Contributor I
posted in Portable speakers

roam keeps cutting out

My sonos roam keeps cutting out whilst listening to the radio. I listen to virgin radio that cuts out every minute for about 5 seconds. This also happens on the Global App. If you listen to BBC sounds or Spotify, all is fine with no cut outs. I have been in contact with the tech support and sent countless  data back to them as well as  countless resets. I have also contacted my Internet provider and switched the channels for both 5hz and 2.5hz for ones that have no interference.  The firmware of my router was also updated.I personally think that this is an app issue as switching back and forth between the stations shows that there can be stability on certain ones.Any ideas?

1
Sotiris C.
16 days ago
AjTrek1
AjTrek1
posted in Portable speakers

Move 2: Battery Test

HelloI was tempted to add this review/information/update to one of my previous topics on the Move 2. However, I feel that a report on battery life deserves its own piece for several reasons.The given or easily verified factors of the Move 2:Better sound with dual tweeters_No argument here Pass-through charging (tested and proven) Stereo Pairing in Bluetooth mode_Must be on home Wifi (tested and proven) Bluetooth gateway to other Sonos speakers (tested and proven) New optional color_Olive (my choice 😊)Battery life on the other hand is not so easily verified unless one is willing to test it. Sonos boosts a 24 hour battery use between charges starting at 100% for the Move 2 versus 11 hours for the original Move. Companies are notorious for exaggerating battery use between charges. Most often (or should I say always) they never divulge their testing parameters. Therefore, I decided to run my own controlled battery duration test.I’ll give you the test results up-front (borrowing a page fro

6
Airgetlam
16 days ago
A
Andy DCContributor I
asked in Portable speakers

Sonos Roam cuts out when my phone gets a message

When I’m listening to my Roam on Wi-Fi using a music service such as BBC Sounds, the music stops every time my android smartphone receives a message.  NB the phone is not actually being used to stream the music to the speaker - it just usually happens to be in the same room somewhere. It’s very annoying !   Does anyone know how I can stop this from happening ?

4
A
17 days ago
L
Lady DiContributor I
posted in Portable speakers

NO CONNECTION WITH FAVORITE RADIOSTATION

Hi, Since yesterday I cannt select my favorite radiostation in the Sonos app (Q Music), other stations are working well (Sonos Roam). I have removed the app and re-installed and it still doesn't work. No change in network or otherwise. What can I do? 

1
106rallye
18 days ago
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