General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,135 Topics
  • 7,438 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
  • 24
  • 485
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1

1135 Topics

M
Mg14Contributor I
asked in General feedback and conversation

new app unable to access free sonos radio

App automatically upgraded and I now cannot access free Sonos radio content .i have repeatedly tried to re authorise my account but to no avail what a shambles for a premium product you would expect a well tested and premium app and yet again we have not got that whilst I like the speakers the updates to the app are second rate to say the least any ideas as to how I resolve radio issue 

1
H
7 hours ago
R
Ron les pageContributor I
asked in General feedback and conversation

New IOS App totally unstable

When starting the app the system not always found, says it can’t find devices would I like to search for them and still can’t find them, even when they are playing, some times only one of the stereo pair work and I have to power off the one that’s not working,  won’t play radio stations from sonos voice control but will play them from the app!!!!!!!! as I have them registered to my account. Bought mine pair just over a year ago and they were fine till this update, totally disappointed, did you test this update before you released it!

0
R
8 hours ago
T
Trad99Renowned Enthusiast I
asked in General feedback and conversation

Please can we go back to the old app

I’ve been struggling with this new app for two hours now. So many things are missing or difficult to use compared to the old app. Please, can you continue to make the old app available for people who still prefer to use that one. I was fine with that app, and would like to revert to using it. Please give us a way to do that.

39
DJ BRS
8 hours ago
R
Ryan_55Contributor I
asked in General feedback and conversation

new app

Why can't I edit the queue any more? When I try to add one podcast, it adds all un-listened to episodes instead of just the one episode I want. Then if I pick another podcast, it replace the whole queue instead of allowing me to add one episode to my queue.

0
R
9 hours ago
R
Rainbows End 2Contributor I
asked in General feedback and conversation

Why can’t the ‘old’ app just be added back to the app stores ?

I won’t go over all the issues caused by the new version of the app. But a simple way out of this mess - for now - would be to add back the old version of the app. This would allow work to continue on the new app. 

0
R
10 hours ago
J
Jwp357Contributor I
asked in General feedback and conversation

sleep timer and shuffle

Why with the new app we're not able to use the sleep timer or shuffle our Playlist? 

1
T
10 hours ago
H
highgear2911Contributor I
asked in General feedback and conversation

NEW VERSION NOT WORKING PROPERLY….ITS CRAP!!

OLD VERSION WORKED FINE, WHY DID YOU UPDATE  HARD TO NAVIGATE  PLAYS DIFFERENT ARTIST/ALBUM THAN WHAT YOU CHOOSE  CONSTANTLY GET “TRY AGAIN” DID ANYONE AT SONOS ACTUALLY USE THE NEW VERSION BEFORE RELEASING???????????????

1
H
10 hours ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

Watch Peter Pee on the new app..

The good, the bad, and the bad… 

19
Ken_Griffiths
11 hours ago
M
MusicMan59Contributor I
posted in General feedback and conversation

What just happend with the "New SONOS app"?

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

9
W
11 hours ago
K
KJ1971Contributor I
asked in General feedback and conversation

IOS update - complete loss of room control

The new IOS update has resulted in complete loss of room control.  I cannot get the system to accept my room selections.  I can click on a room but it automatically reverts back to a prior room.  I tried to pair rooms and then remove a room to see if I can force the switch but it simply reverts back to the prior room.  This update effectively makes the entire Sonos system unusable because there is no way to pick the rooms you want to play music on.  Does anyone have a work around for this issue?

2
D
14 hours ago
V
victoriaparlorContributor I
posted in General feedback and conversation

Checking Application Status: Tips and Tricks for Tracking Your Progress

Join us in our community conversation about the best ways to monitor the progress of your applications. Whether you're anxiously waiting for updates on job applications, college admissions, or any other significant processes, this discussion is where you can exchange tips, seek advice, and benefit from the experiences of other community members. From understanding online platforms to interpreting status notifications, let's work together to streamline the application tracking process for everyone. Share your stories, provide guidance, and acquire knowledge to stay on top of your applications. Let's support each other in staying informed and proactive in managing our application statuses! SASSA status Check

0
V
14 hours ago
E
evamorContributor II
posted in General feedback and conversation

Best sonos alternatives. What's everyone moving to?

Since *NONE* of the sonos components work, can be added, or function whatsoever with no fix in sight for months if that what is everyone moving to? What’s the current best alternatives? For speakers I guess it's time to upgrade to bowers and wilkins. What about for the control system? What’s everyone's suggestions? 

8
K
15 hours ago
T
TrapolinoContributor I
asked in General feedback and conversation

Sonos recent iPad app uograde….gold icon replaced by black icon

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

8
M
16 hours ago
T
TalkienContributor I
posted in General feedback and conversation

app update - no more timer on app

Don’t know what Sonos was thinking with the latest app release. a function we could use daily before the ‘update’ has been removed. So thank you Sonos.For not integrating the timer functionality!fix this, or I have 6 Sonos devices for the second hand marker.  

2
T
17 hours ago
T
Tag4aContributor I
asked in General feedback and conversation

no timer with update s*cks!!!

Unbelievable that the timer has been eliminated with this update!!!   STUPID.   Sonos goes from a 10 to a 2 in one update.   fix it back.   Thank you if you do. 

0
T
17 hours ago
U
User665111Contributor II
asked in General feedback and conversation

S2 80.00.04 Upgrade Removed Artist Alphabetical Search?!

On Sonos, I mainly listen to music from my NAS drive full of ripped CDs.  I have a library of 100s of artists.  Before the recent upgrade, when searching for an artist, there was an alphabet column on the far right side of the screen.  I could hit the ‘P’ and be taken to all artists beginning with P.  That feature is gone now (unless I’m missing something.)  Now, if I want to listen to Yes, I have to scroll from the A’s through all artists to get to the Y’s!  If there is a toggle to turn the alphabet column back on, please tell me where.  Thanks.

0
U
22 hours ago
J
JeswestContributor I
posted in General feedback and conversation

New version is terrible in every way

This is the worst application update I've ever seen. The interface is clunky, slow, and hard to use. So much real estate is given away to blobby, pointless chrome. Have their been any usability reviews done on this? So much functionality has been lost or broken: no alarms, no ability to long press a song in the Playlist to get info. This should never have been released in this state. I imagine a lot of money was sunk into developing this, but don't fall for the sunk-cost fallacy. This is a terrible step backwards, it needs to be abandoned. 

7
T
22 hours ago
M
MarcttContributor I
posted in General feedback and conversation

latest sonos app - very disappointing

Several issues:I think it’s now connected to the system via Apple Play because the sound is not as good as it was before (same quality as if it was streaming via Apple Play. Very disappointing. the app is not intuitive and very confusing to use.  I don’t know why changes were made.  The last one was much better. so many controls are lost, e.g. adding to queue, managing of queue, etc…i guess Sonos just lost the edge…

1
M
1 day ago
A
amdyhouTrending Lyricist I
posted in General feedback and conversation

Don't accept this app!

Dear Community,Many Sonos customers are angry and unhappy at what Sonos has done in releasing a new app which removes a vast amount of functionality, much of it basic stuff, with just the promise that it will be re-added over forthcoming releases. I personally feel that Sonos has treated its customers with derision, and I’m angry and unhappy that this new app was released in such a poor state of development.I have pursued my complaint, asking that the old app is made available again to iOS users whilst the new app is developed to an acceptable level which includes the last functionality.I am asking the community to back this by:Call customer service and demand that your complaint is escalated to the highest level. Don’t accept the “standard” reply that the 1st line customer reps have been given to respond to you … that the functionality will be added over forthcoming releases. Insist it is this is not acceptable and ask for your complaint to be escalated. Unfortunately, it can take ove

25
S
1 day ago
J
JosueFraustoSoloContributor I
asked in General feedback and conversation

I urge you to reconsider the recent update to the Sonos app and evaluate

I urge you to reconsider the recent update to the Sonos app and evaluate the possibility of reverting to the previous version. The new version has failed to meet user expectations and appears to have been developed without adequate consideration for customer needs. The added functionalities do not offer significant added value and have generated widespread negative feedback. This direction could cost you the loyalty of valuable customers and damage the reputation you have worked hard to build. I am willing to give you another chance to rectify this situation. However, if timely changes are not made, we as users will find ourselves obliged to discourage the use of your products.

1
T
1 day ago
J
JosueFraustoSoloContributor I
posted in General feedback and conversation

Return to the previous Sonos app.

Le insto a que reconsidere la reciente actualización de la aplicación Sonos y evalúe la posibilidad de volver a la versión anterior. La nueva versión no ha cumplido con las expectativas de los usuarios y parece haber sido desarrollada sin tener en cuenta las necesidades de los clientes. Las funcionalidades añadidas no ofrecen un valor añadido significativo y han generado comentarios negativos generalizados. Esta dirección podría costarle la lealtad de clientes valiosos y dañar la reputación que ha trabajado duro para construir. Estoy dispuesto a darle otra oportunidad para rectificar esta situación. Sin embargo, si no se realizan cambios oportunos, nosotros, como usuarios, nos veremos obligados a desalentar el uso de sus productos.

1
J
1 day ago
F
Fred88Contributor I
posted in General feedback and conversation

Comment obliger Sonos à nous proposer enfin une App à la hauteur de la qualité et du prix de ses enceintes ?!

Bonjour,Malgré les promesses (auxquelles j'ai cru), la dernière version S2 de l'App est catastrophique, tout simplement une régression pour beaucoup d'entre nous… l'histoire se répète chez Sonos.Inutile de lister ici les lacunes et bugs multiples constatés. Je crois qu'il y a aussi beaucoup de colère chez les clients, je pense que l'on peut même parler de manque de respect.Je suis peut-être naïf, mais je pose tout de même cette question :Comment collectivement obliger Sonos à nous proposer enfin une App à la hauteur de la qualité et du prix de ses enceintes ?! 😡Merci pour vos idées

0
F
1 day ago
M
metamatt42Contributor I
posted in General feedback and conversation

Roll it back

Like apparently everyone, I got the iOS app update via auto-update and am immediately angry. It does not work for the core use cases. I can’t see a single way it’s better for me, and at least 3 separate ways it’s far worse.I read https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement linked from here and it makes me really skeptical about the future. Sure, software development is hard, maybe you need to make changes, but you can test those changes and wait until they work well until rolling them out. Foisting this on us with no choice, and then claiming this is for our own good, is super arrogant, tone deaf and dismaying.I’ve spent thousands on my Sonos system, as have so many of your users. Completely breaking the core functionality we paid for and have come to love and depend on is unacceptable.

0
M
1 day ago
&
<3bunosContributor I
posted in General feedback and conversation

App update 80.04 - NOOOOOO!

This has been terrible. Sleep timer and alarm are gone and I’ve already done my complaining about that, but this morning I realized that “Play Next” is gone too! I’m having other glitchy issues too, like the speaker that I was just playing is no longer listed in my system, but it is still playing.  Back to “Play Next” and why I need it back… when I’m listening to a play list, I will frequently say something like “That reminds me of this song! Let’s hear that next.” The last version allowed you to insert that song next. You would hear the song you just added to the queue and then the system would go back to playing the playlist. Not anymore!  This sucks!

0
&
1 day ago
G
GeorgeryContributor I
asked in General feedback and conversation

the new app

What have you done Sonos?? If you can’t even get the volume controls working correctly you might as well give up. Fix this mess before your company is down the gurgler. 

0
G
1 day ago
Terms & ConditionsCookie settings