General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,125 Topics
  • 7,562 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1125 Topics

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Graham51Contributor I
asked in General feedback and conversation

The new app

This new app is useless. I cannot edit the playlist or do things the other app would let you do. I was thinking of ditching Sonos. This app update has confirmed it. I am finished with Sonos

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2 days ago
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JackV2020Contributor I
asked in General feedback and conversation

New APP is not S1 nor S2 but S0!

I ended up downloading and installing an older version of the Android Sonos app because.The first things after “upgrading” and having to restart the app because it could not find my system aremy playlists with selections from my SMB 1 share are gone and I can not make new playlists When I browse through my albums I see no artwork anymore. ( I have more than a 100 since I put all my old records and CDs on a Raspberry Pi and each folder has Folder.jpg and AlbumArtSmall.jpg ) I can not use the search function to find music in my library with albums I EVEN CAN NOT FIND where the connection with my SMB 1 share was made !!! Would be nice if I have to reconnect one day.I already felt unhappy because Stingray was dropped and now I am loosing basic access to my own music !I am disappointed…..I hope they will bring everything back in the app. I managed to find a Sonos Android app version 16.1 on the APKPure site.(There is a section with old versions almost at the bottom of https://apkpure.com/so

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2 days ago
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MriharContributor I
posted in General feedback and conversation

This New S2 App is Horrible

Can Sonos provide the option to reinstall the older S2 app. The new S2 app completely sucks. Everything I found convenient/accessible has been completely destroyed. The thought of using this new app makes me cringe. Even changing volume of different speakers vs the group has been made a chore. Grrrrrrrwhat the f!

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2 days ago
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User848845Contributor I
asked in General feedback and conversation

New Sonos App

What have they done. I don't usually post on this type of forum, but the update is such a backwards step it is important to add my weight to the outpouring. Can't find playlists easily, can't edit play lists when I do find them, playlists always revert to the top of the list when revisiting the list (very irritating having to scroll back to the track playing each time!), can't add new tracks to my sonos or Spotify playlists (very important!). There is no way this is an improvement. Why can't you leave things alone! Think.... user first, techs who think they know best second! Please reintroduce some of the old, but loved features - quickly!

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2 days ago
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ralsinclairContributor I
posted in General feedback and conversation

latest update

The latest update seems like change for the sake of change. I can’t find things. It seems as though some things are missing, etc., etc.  I am getting extremely frustrated with systems changing and making me constantly try to make things work after system “improvements”!

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2 days ago
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AmorFatiContributor I
asked in General feedback and conversation

USELESS SONOS IOS APP USELESS

I DOWLOADED THE NEW SONOS APP AND IT SAYS IT FOUND MY EXISTING SYSTEM. THEN IT SAYS TO ALLOW NETWORK ACCESS WHICH I DID BUT IT DOES NOT CONNECT.!!!!!!!!!MY SYSTEM IS NOW RENDERED ABSOLUTELY USELESS. 

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2 days ago
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BlueroanContributor I
asked in General feedback and conversation

my playlists

I have lost all my playlists after downloading the new Sonos app. I am absolutely mortified do Sonos realise they will not have a business if they do not resolve this enormous issue.They also need to build back in the ability to create a playlist and add and subtract to a playlist otherwise I will get rid of Sonos altogether. Is anyone organising a petition?

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2 days ago
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castallaLocal Superstar
posted in General feedback and conversation

Two Value Added software projects (as alternative to wasting time & money on an uneeded app update)

1.  Applies only to soundbars.  A now playing screen displayed on attached TV. 📺 2.  New feature:  Music & Artists Information screen.   Displays biography & discography for current playing track/album Both ideas offered free of charge and any potential royalties 😁😎  Here's how a MAI screen looks in LMS (LYRION Music Server)  Moderator edit: combined posts 

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2 days ago
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Steve Riley-SnellingContributor I
asked in General feedback and conversation

Changing country on Profile

I have recently moved back to the UK from Spain.  I have tried to change the address on my Profile but the country box is greyed out.  So I can enter the street address but not the country.  This means I am denied access to UK content such as BBC Sounds.   How can I change the country?

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2 days ago
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AlarmContributor I
posted in General feedback and conversation

Sonos Update- ALARM IS GONE

So Disappointed, New Sonos updated, May/2024 Alarm is Gone, I was using Sonos alarm  as the wake up call everyday, but not only that, It was so nice and helpful to come home from work  and music still running just because I left my Sonos alarm to play music all day.Please my suggestion for anybody reading this messages, if  you use Sonos alarm, as a wake call or to play music while out of the house, Do Not update it, to the new Sonos  until Sonos Fix this problem! Please any suggestions? 

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2 days ago
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hans_trossinContributor I
asked in General feedback and conversation

Worst Update Ever

After an automatic update to the new Android App, 80.xxx..., I understand that the alarm and snooze functions have disappeared. But additionally my Sonos favorites (podcasts) are unplayable. When I search again for a favorite podcast, I can see its chapters in the found podcast, but adding it to my favorites and trying to play it out of my favorites list always and without exception leads to an unspecific error message. On my wife's Poco mobile, the new app every time crashes right from the start. This is truly the shittiest update I have ever received!

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2 days ago
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VeeperEnthusiast I
asked in General feedback and conversation

[Feedback] Brand Impact when your app infuriates a user every time the open it.

When I open the Sonos app dozens and dozens of times every day, and today, every time I opened the SONOS app, I wanted to throw my SONOS products out into the street.All I wanted was my music, my playlists, and an intuitive app to control them. Seems like a good thing for your brand.  /sarc

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2 days ago
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SewnossAvid Contributor I
posted in General feedback and conversation

Director's stock dump courage before car crash update

Well, this is awkward.https://www.marketbeat.com/instant-alerts/nasdaq-sono-insider-buying-and-selling-2024-05-08/Director Joanna Coles sold 905 shares of the business's stock in a transaction on Monday, May 6th.

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2 days ago
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CFraser57Contributor I
asked in General feedback and conversation

New App

I seem to have lost access to my NAS music library on the new app. This is crap. Anyone know if I can go back to the old app?  Very very unhappy.  

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2 days ago
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Lane SmytheContributor I
asked in General feedback and conversation

New Sonos App

The new Sonos app is horrible. It took forever to reauthorize the Apple app. No matter how many times I reset the speakers they revert back to the room they were set on when I upgraded. Volume changes without being prompted. I cannot edit the queue. The user interface has drastically changed. I work in IT and we would never release software this buggy. 

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2 days ago
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DArmstrongContributor I
asked in General feedback and conversation

New App Problems

Under the new app I can't access my Sonos albums list and Sonos playlist. Help!!!

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2 days ago
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Shakenblakeb6Contributor I
posted in General feedback and conversation

Sonos Update Removes Android Widget without Warning

Sonos updated its app to give it a facelift and in the process removed the Widget that made it easier to control the volume and sonos products. Because Sonos just loves making things more difficult . . . No remote, no widget, no iOS for tru play . . . . 

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2 days ago
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DannyzeroContributor I
asked in General feedback and conversation

Easy muting on the new app?

I'm not understanding how to easily mute in the new app. The previous version allowed you to just press the left end of the volume slider.  I know I can just slide all the way to the left, but that seems a bit clumsy/slow. I don’t want to use voice control either.

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2 days ago
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chfeContributor I
posted in General feedback and conversation

Lost trust in Sonos

I bought my first Sonos product 10 years ago and always recommended it to family and friends. I have owned a Play:3, Sonos AMP and my current setup consists of a Beam + Sub with multiple Symfonisk speakers. I have planned to extend it with a Move or Roam for the garden and my caravan, but after the last update, I lost the trust in Sonos completely.  I was fine with Sonos decision to enforce user registration to use their speakers. I was fine with Sonos cutting of old products and splitting into S1 and S2 app (after massive shitstorm). But after loosing basic functions, I recognized I spent thousands of euros on products I am not owning. My next speakers won't be smart. 

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2 days ago
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JbrinnonContributor I
asked in General feedback and conversation

New App Upgrade

Has anybody heard of the app upgrade is being backed out due to all the issues or if Fixes are being put in place? A lot of issues with the new app upgrade.

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2 days ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

new app pop up update

Sonos…quit the pop up “Sonos app update available” when we open the old app. Very frustrating to have to keep closing it. We all know the problems with it and we don’t want this new app version till you get things worked out. 

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Dogdad
2 days ago
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stein067Avid Contributor I
asked in General feedback and conversation

What happened to the ability to jump through lists by first letter in the new app?

In the old app, when you pulled up a list, for instance the “music library by artist” list, on the right side the letters of the alphabet appeared and you could use that to jump to an artist by first letter.  That functionality appears to be gone in the new app and now I have to scroll through hundreds of artists to play something toward the bottom.  Good luck every playing ZZ Top again.  Am I missing something?  Can that be turned on?

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2 days ago
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Mole48Contributor I
asked in General feedback and conversation

setting the sleep timer

Am I alone in finding the sleep timer function has disappeared with the latest update?

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2 days ago
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Boa60Contributor I
asked in General feedback and conversation

New Sonos App

Why break something that isn’t broken? So far the new app is less user friendly  and can NOT do what S2 did! Where are my Sonos Playlists?  

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2 days ago
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BMorrisContributor I
posted in General feedback and conversation

“New” App update May ‘24

I don’t care about new looks. I don’t care about missing features. I only care that none of the user ‘buttons’; play, stop, FF, work after Play is pushed once. Can’t even stop music without using physical buttons on speakers. Have deleted app and reinstalled multiple times, nothing! Have rebooted phone, nothing!Absolutely ZERO customer service! Can’t “chat” with the Sonos idiot bot! Can’t call! No email!Typical update from a bad company with bad products. 

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2 days ago
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