General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,141 Topics
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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1141 Topics

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Lane SmytheContributor I
asked in General feedback and conversation

New Sonos App

The new Sonos app is horrible. It took forever to reauthorize the Apple app. No matter how many times I reset the speakers they revert back to the room they were set on when I upgraded. Volume changes without being prompted. I cannot edit the queue. The user interface has drastically changed. I work in IT and we would never release software this buggy. 

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2 days ago
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SandraEContributor I
posted in General feedback and conversation

Alarm on New App

I am aghast that the new Sonos App does not feature an alarm. The work around is to set the alarm using a laptop or computer. It is totally impractical in bed at night to set it up that way. I like waking up to music from my Sonos App, and I am going to miss it. I thought an upgrade was meant to be an improvement, but I wouldn’t have upgraded if I had known how bad it was going to be. I suggest you facilitate going back to previous App.

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2 days ago
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DArmstrongContributor I
asked in General feedback and conversation

New App Problems

Under the new app I can't access my Sonos albums list and Sonos playlist. Help!!!

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2 days ago
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Shakenblakeb6Contributor I
posted in General feedback and conversation

Sonos Update Removes Android Widget without Warning

Sonos updated its app to give it a facelift and in the process removed the Widget that made it easier to control the volume and sonos products. Because Sonos just loves making things more difficult . . . No remote, no widget, no iOS for tru play . . . . 

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2 days ago
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DannyzeroContributor I
asked in General feedback and conversation

Easy muting on the new app?

I'm not understanding how to easily mute in the new app. The previous version allowed you to just press the left end of the volume slider.  I know I can just slide all the way to the left, but that seems a bit clumsy/slow. I don’t want to use voice control either.

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2 days ago
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chfeContributor I
posted in General feedback and conversation

Lost trust in Sonos

I bought my first Sonos product 10 years ago and always recommended it to family and friends. I have owned a Play:3, Sonos AMP and my current setup consists of a Beam + Sub with multiple Symfonisk speakers. I have planned to extend it with a Move or Roam for the garden and my caravan, but after the last update, I lost the trust in Sonos completely.  I was fine with Sonos decision to enforce user registration to use their speakers. I was fine with Sonos cutting of old products and splitting into S1 and S2 app (after massive shitstorm). But after loosing basic functions, I recognized I spent thousands of euros on products I am not owning. My next speakers won't be smart. 

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2 days ago
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JbrinnonContributor I
asked in General feedback and conversation

New App Upgrade

Has anybody heard of the app upgrade is being backed out due to all the issues or if Fixes are being put in place? A lot of issues with the new app upgrade.

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2 days ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

new app pop up update

Sonos…quit the pop up “Sonos app update available” when we open the old app. Very frustrating to have to keep closing it. We all know the problems with it and we don’t want this new app version till you get things worked out. 

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Dogdad
2 days ago
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stein067Avid Contributor I
asked in General feedback and conversation

What happened to the ability to jump through lists by first letter in the new app?

In the old app, when you pulled up a list, for instance the “music library by artist” list, on the right side the letters of the alphabet appeared and you could use that to jump to an artist by first letter.  That functionality appears to be gone in the new app and now I have to scroll through hundreds of artists to play something toward the bottom.  Good luck every playing ZZ Top again.  Am I missing something?  Can that be turned on?

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2 days ago
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jejacksonContributor I
posted in General feedback and conversation

Worst Product

Sonos is the worst speaker system I have ever owned!   I’ve invested thousands of dollars in their speakers, and have constant issues with them.  The speakers don’t connect, cut out, you have to reset, go from computer to phone it's a constant struggle to use them.  I would not recommend a single one of these speakers to anyone.  I highly encourage if you have the same issues to contact Better Business and Consumer Reports.   For the amount of money you pay, it is not a simple plug and play, the process to play anything is very cumbersome.  There are far superior products on the market, cheaper and easier to use. 

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2 days ago
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Mole48Contributor I
asked in General feedback and conversation

setting the sleep timer

Am I alone in finding the sleep timer function has disappeared with the latest update?

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2 days ago
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Boa60Contributor I
asked in General feedback and conversation

New Sonos App

Why break something that isn’t broken? So far the new app is less user friendly  and can NOT do what S2 did! Where are my Sonos Playlists?  

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2 days ago
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TaracrutchfieldContributor I
asked in General feedback and conversation

Interested for reviewing a Sonos product

ToThe Developer of the CommunitySonos Greetings, It is my honor and pleasure to be a member of the community. I have a tech website and I am very excited to review a Sonos product on my site here. Could you please let me know may I go ahead for reviewing? I shall be eagerly waiting for your feedback. Thanks!Tara

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2 days ago
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BMorrisContributor I
posted in General feedback and conversation

“New” App update May ‘24

I don’t care about new looks. I don’t care about missing features. I only care that none of the user ‘buttons’; play, stop, FF, work after Play is pushed once. Can’t even stop music without using physical buttons on speakers. Have deleted app and reinstalled multiple times, nothing! Have rebooted phone, nothing!Absolutely ZERO customer service! Can’t “chat” with the Sonos idiot bot! Can’t call! No email!Typical update from a bad company with bad products. 

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2 days ago
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wwoodyContributor I
posted in General feedback and conversation

Has any fix been offered by Sonos?

What is going on? Clearly there is a shared issue regarding connecting to sonos post the app update. I can’t even send a diagnostics report, let alone manage my networks. I’ve rebooted everything, disconnected speakers, reset apps, etc and nothing is working. And the 60 mintue wait time for support isn’t helpful. Chat support didn’t provide any help.I’d appreciate some sort of status update or fix from Sonos please.

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2 days ago
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Wazzer150864Contributor II
asked in General feedback and conversation

New App: Why Sonos, Why!

I am very disappointed by the new App. For years I have created playlists on my PC and loaded digital albums. Now I can’t access them, or if I find one I can only select and play one track at a time and not the whole playlist or album. I refuse to be forced down the streaming from a paid for platform route!We really need the option to rollback this update, it is ill conceived, created without the end user in mind and does a complete disservice to the Sonos brand.Please do not update the desktop app to replicate this terrible changes. At least for now I can walk across the room to select and play my music from my PC, even if I can’t do it from my IOS device anymore!  

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2 days ago
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klrmlrContributor I
asked in General feedback and conversation

How to revert to the last app version?

The new app is horrible. I wish I hadn’t had auto update turned on and could still use the old app. Anyone know how to revert back to the previous app? 

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2 days ago
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PMXContributor I
posted in General feedback and conversation

Sammel-Thread über externe News zum katastrophalen Update

Ich fang mal an: »New Sonos app breaks accessibility for visually impaired users, here’s what this advocate recommends«https://9to5mac.com/2024/05/09/new-sonos-app-breaks-accessibility-for-visually-impaired/ »Der neuen Sonos-App fehlen etliche Lautsprecher-Funktionen«https://www.golem.de/news/hersteller-bestaetigt-offiziell-der-neuen-sonos-app-fehlen-etliche-lautsprecher-funktionen-2405-184977.html »Haufenweise Probleme: Sonos-User klagen über neue Smartphone-App«https://www.computerbild.de/artikel/cb-News-Lautsprecher-Sonos-User-klagen-ueber-neue-Smartphone-App-38444643.html»Sonos-Update löscht LautsprecherfunktionenPer Softwareupdate hat Sonos viele seiner Kunden gegen sich aufgebracht. Das Unternehmen spricht von einem »mutigen« Schritt, Nutzer vermissen lieb gewonnene Funktionen.«https://www.spiegel.de/netzwelt/apps/sonos-software-update-killt-lautsprecherfunktionen-a-06d669dd-d649-4482-a2e4-277f6ac4e130 »Neue Sonos-App sorgt für Kopfschütteln: Kunden sollen Monate warten«https://w

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2 days ago
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Kunst.fransContributor I
asked in General feedback and conversation

the new sonos app

The new app is a complete slap in the face of the user and it renders the expensive Sonos equipment virtually useless. The previous app may not have been always user friendly but we have learnt to wiork with it to satisfaction.  The new app is horrible and i would never recommend the system to anybody before the old app is reinstated or somethong workable is produced.

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2 days ago
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Woodie52Contributor I
asked in General feedback and conversation

Connecting iPhone to Wifi-connected Port

I have a Wifi-connected Sonos Port that works fine with my Android phone app, but we can’t connect my wife’s iPhone, which can’t find the Port on our LAN.

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2 days ago
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cmackayContributor II
posted in General feedback and conversation

Sonos app - loss of functionality

The new SONOS app is horrible.  I cannot believe it has been released without the Alarm function!!  I can live with all the other removals but for DAILY ALARMS people use to wake up to go to work SONOS did not believe were basic or important enough to include in their new, “better” app.This is treating loyal, some might say long-suffering, users spending significant amounts of money on their high priced equipment with disdain.  I am SO upset with SONOS for doing this.Their recommendation to just go use another computer (Windows or Mac) to do this assumes everyone has a computer to do that on.  Most people don’t, and those that do it may be a work computer locked down and unable to sort this.What if I had an alarm set for 5am and now every day I have to wake up at 5am because SONOS hate their customers?  This is RUBBISH!!!  As for the rest of it, like removing sleep timers, Android widgets, volume controls, etc. again, it treats SONOS CUSTOMERS like rubbish.SONOS - give us the ability t

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2 days ago
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TheMusicContributor II
asked in General feedback and conversation

Revert App on App Store?

I just got screwed for tomorrow. I use the Sonos speaker in my room as my alarm with my phone to control, and once I updated to the new app, that was the end of that. No ability to add, edit or adjust alarms from the new phone app. I do not have a desktop app which is support’s idea of a workaround for releasing an unfinished app with no way to revert the old app..? The workaround should be to revert and wait till the app has the same or better functionality. If I had the option to revert to the old app on the App Store this would not have been an issue.  Please let us all go back until this app has parity with the old app (at least!).

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2 days ago
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AntifonProdigy II
posted in General feedback and conversation

NOSON - short term work-around, long term opportunity?

I’m one of those smug, self-satisfied people who has auto-update turned off, and who expected to be able to stay with the old app until this mess has been sorted out. But no - even with auto-update set to “off” my app has been updated and now my TuneIn stations won’t work and my Network Shares won’t work. Just the helpful error message “Something went wrong”.However… the open source client NOSON still appears to work perfectly. I can still play tracks from my Network Attached Server, can set alarms, can play all of my TuneIn based radio stations - can even play music from the PC’s local disks.Of course it’s only a solution if you already run one of the common versions of Linux (you can install a current version of NOSON for free straight out of the standard repositories), or with Windows/Mac, if you’re willing to run it under something like VMWare - not technically difficult but a bit of a pain to have to do.But it did make me wonder - if a one-man development team can do such a great

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2 days ago
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memusicaContributor I
asked in General feedback and conversation

playlists

In the new Sonos I can’t find my playlists any more nor can I add songs to them. Only Sonos favourites. Am I doing something wrong or is it the new app? If the latter, why is Sonos doing this?

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2 days ago
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dukieb78Contributor I
asked in General feedback and conversation

Update

I just updated the Sonos app and now I see none of my saved Sonos playlists. Where did they go?

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2 days ago
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